숙박 시설 내 편의 시설/서비스

익스텐디드 스테이 아메리카 스위트 서배나 미드타운 여행 후기

2.5 out of 5

이용 후기

6.0
평점 10 - 훌륭해요. 1001개 이용 후기 중 162개" "
평점 8 - 좋아요. 1001개 이용 후기 중 213개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 237개" "
평점 4 - 별로예요. 1001개 이용 후기 중 187개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 202개" "

6.2/10

청결 상태

7.0/10

직원 및 서비스

5.6/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

10/10 - 훌륭해요

park

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
서배너 미드타운에 있는 호텔
숙소 깨끗하고 침구 편안함ᆢ직원 친절함ᆢ아침제공되고 주차 무료임ᆢ방 넓고 마트가 바로 옆에 있음ᆢ서배나 다운타운까지 가까움ᆢ약국도 근처에 있고ᆢ주유소도 바로 옆에 있어 렌트카 이용시 편리함
2018년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2018년 1월 10일
Thanks for choosing Extended Stay America for your needs. We are thrilled to know everything went well during your stay and that our offerings were to your satisfaction. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management

8/10 - 좋아요

Brian 님, 한국

좋아요: 직원 및 서비스
괜찮았습니다.
출장으로 갔는데요. 매우 만족하고 돌아왔습니다. 일단 부엌이 준비 되어있으므로 라면을 가져가서 끓이고 햇반을 먹는데 문제 없고, 때론 다른 음식을 해먹기에 크게 불편함이 없어서 좋았습니다. 물론 침대또한 나쁘지 않은 것 같습니다. 만족하고 돌아옵니다.

10/10 - 훌륭해요

Marc

단체 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent friendly front desk staff that were always ready to help!
2024년 4월에 6박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 29일
Dear Marc, We are thrilled you had a positive experience with the front desk staff at Extended Stay America! Providing exceptional service is our priority, and we're delighted our team was helpful and friendly throughout your stay. Thank you for your kind words, and we hope to welcome you back soon for another great stay!Sincerely,Hotel Management

2/10 - 너무 별로예요

Melony

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We didn’t stay at the property due to bed bugs and roaches in the bed.
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 16일
Dear Melony, Thank you for sharing your review. We are deeply sorry about your experience and regret you had to cancel. What you have described falls well below our standards. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, the room will be professionally inspected as a precaution. Thank you again for bringing this to our attention, and we hope you will consider giving us another opportunity to host you in the future. Sincerely,Hotel Management

8/10 - 좋아요

Renay

좋아요: 청결 상태, 직원 및 서비스
Run down but clean. Staff was friendly and helpful.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

tonya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was fantasic. Loved the ease of parking. Easy to get to resturants and shopping.
2024년 3월에 3박 숙박함

4/10 - 별로예요

Jonathan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walls were cracked and everything outdated. Killed 7 roaches during my two night stay.
2024년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 8일
Dear Jonathan, Thank you for sharing your feedback on your recent stay. We sincerely apologize for any shortcomings regarding our property's conditions and the hotel's cleanliness. Maintaining a clean, safe, and comfortable environment for our guests is of utmost importance to us, and we regret not meeting your expectations in this regard. Rest assured, we adhere to the highest industry standards for cleanliness and pest control in our suites. We will thoroughly inspect your room and treat it as a precautionary measure. Although we regret not meeting your expectations, we would love to make it up to you in future visits by providing clean and comfortable accommodation that meets your satisfaction. We hope to welcome you back soon for the comfortable stay you deserve.Sincerely,Hotel Management

4/10 - 별로예요

Andrea

별로예요: 청결 상태
2024년 4월에 1박 숙박함

4/10 - 별로예요

Mitchell

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room we were given was dirty, smelled of smoke, and had a roach crawling in the bathtub. The front desk gave us a different room which was fine.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 5일
Dear Mitchell, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the initial room assignment. We're glad our team promptly accommodated you with a different room, ensuring a comfortable stay. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

6/10 - 괜찮아요

Alejandro Noziglia

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
amplias habitaciones pero poco mantenidas. muchas luces rotas.
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 3일
Dear Alejandro Noziglia, Thank you for being a guest at our hotel. We apologize for the inconvenience you experienced during your stay regarding the maintenance issues in your room. Ensuring our guests have a comfortable and well-maintained environment is a priority for us. Your feedback regarding the broken lights will be addressed promptly with our maintenance team to ensure all necessary repairs are completed. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management

2/10 - 너무 별로예요

Christine 님, North Haven

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
AVOID THIS MOTEL! Cockroaches in the room. Shower so disgusting, afraid to use. Sticky substance on bathroom floor. Dried gum on carpeting. Room on front side of motel, so heard people at 'smoking table' all night, despite windows being closed. Absolutely disgusting. Absolutely horrible stay. Told front desk. Said she would tell the manager, but am sure complaint will go nowhere. PS No coffee cup lids so unable to take one to go. No sugar for coffee anyway. This place is revolting. We are still nauseous.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 19일
Dear Christine, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
That place was nasty. Roaches everywhere!!! They should close it down for a few day and get it fumigated. The rooms are good and the price was great but I wouldn’t recommend unless you want roaches everywhere.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 11일
Dear Guest, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet much of your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

4/10 - 별로예요

L

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

4/10 - 별로예요

Biagio

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

4/10 - 별로예요

Cindy

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Bathroom lights didn’t work. Faucet dropped. Floors where dirty
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 5일
Dear Cindy, We apologize for the maintenance issues you encountered during your stay. It's essential that our guests have a comfortable and hassle-free experience. We appreciate your feedback, which helps us identify areas for improvement. Rest assured, we'll address these concerns to ensure our future guests enjoy a more pleasant stay. Thank you for sharing your experience, and we hope to have the opportunity to provide you with a better visit in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Joyce

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would not recommend even for my dog was dirty and smell was bad
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 30일
Dear Joyce, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Savannah.Sincerely,Hotel Management

10/10 - 훌륭해요

Jeremiah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This hotel was an amazing place to stay. Its proximity to the city is decent, and its not too crowded.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Robin

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Decent
Young lady at the front desk was very helpful and nice. If you are looking for quiet - this may not be the best location - this is on the 'main' busy road: cars/trucks showing off who has the loudest stereo/exhausts will be driving up and down for a quite few hours at night on the weekend. Lack of an ice machine was disappointing.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 14일
Dear Robin, Thank you for staying with Extended Stay America and posting your review. We are glad you enjoyed most of your stay and find our staff at the front desk to be friendly and helpful. However, we apologize for the noise concern and the lack of an ice machine on the property. We have shared your feedback with the appropriate individuals and will ensure all our guests receive the exceptional stay they deserve. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely, Hotel Management

10/10 - 훌륭해요

Montse

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Excelent
2023년 10월에 1박 숙박함

4/10 - 별로예요

Shevy

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Kamica

가족 여행
좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Marquis

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Roaches where in the room ..
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 7일
Dear Marquis, We apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to check the room for any issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations. Please revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management

4/10 - 별로예요

Jen

가족 여행
별로예요: 청결 상태, 객실의 편안함
I found bugs in the room. Gross. The hotel did not smell great and the fan in the bathroom is too loud. I won't be back.
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 7일
Dear Jen, Thank you for being our guest. We apologize for your experience. Our suites are kept clean and pest-free with high industry standards. We will inspect and treat the room you stayed in as a precaution. Thank you again for bringing this to our attention. Also, we are sorry for the maintenance issues in your bathroom and will address them on a priority basis. Further, we will instruct our team to re-check the rooms before delivery as we advance. We hope to provide you with a better stay in the future. Safe Travels!Sincerely,Hotel Management

4/10 - 별로예요

Inna

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was unfriendly, room needs to be repair, no coffee for breakfast , no actually breakfast itself.
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 31일
Dear Inna, Thank you for being our guest. We are sorry for the disappointment with the condition of the hotel. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We consistently receive praise for our service and hospitality, but we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. Further, we regret that our breakfast choices were not to your taste, and the comments are shared with our brand leaders to let them know about our guest's liking. Our staff responds promptly to the guest's needs, we are disappointed if this is not your case, and we shall discuss this with them to improve it. Please give us another opportunity to have you as our guest, and we are confident we can replace this experience with a much more positive memory!Sincerely,Hotel Management

2/10 - 너무 별로예요

Christopher

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t bother staying here
Would not recommend. Hotel was dirty in front and had a fowl odor when we entered. We were informed there was no housekeeping during stay. We were asked to bring our trash to front desk for disposal as well bring dirty linens in order to exchange for clean ones. Front desk was not present or helpful when they were. Waste of money. We ended up leaving a day early for another hotel as we could no longer tolerate being there.
2023년 5월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 25일
Dear Christopher, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Moreover, the lack of responsiveness of our housekeeping team you describe is unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

6/10 - 괜찮아요

TERRY

별로예요: 숙박 시설 상태 및 시설
Door to room did not lock. Ok for the money.
2023년 5월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 16일
Dear TERRY, Thank you for being our guest. It is glad to know you had a pleasant time here and were pleased with the price paid. However, we are sorry for the inconvenience caused you in the room due to the maintenance issue. Our concerned team has addressed your problem. Thank you for staying with us; we appreciate your business. Please return for a seamless trip.Sincerely,Hotel Management

2/10 - 너무 별로예요

CHRISTEPHER

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Smelly and Unsafe
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 4일
Dear CHRISTEPHER, Thank you for taking the time to share your recent experience at our hotel. We apologize for any inconvenience caused by the unpleasant odor and any concerns regarding safety during your stay. We take all feedback seriously and would appreciate more specific details about the issues you encountered so we can investigate further and take appropriate action. Our top priority is ensuring the comfort and safety of our guests, and we regret that we did not meet your expectations. We hope you will consider giving us another chance in the future and experiencing the level of hospitality we strive to provide. Please feel free to reach out to us with any additional feedback or concerns.Sincerely,Hotel Management

10/10 - 훌륭해요

Mayra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only about 10 minutes away from downtown Savannah and a lot of choices for shopping on the same street
2023년 4월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 19일
Dear Mayra, Thank you for the lovely review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management

10/10 - 훌륭해요

Xzavier

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and quiet
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 18일
Dear Xzavier, Thank you for your positive feedback on your recent stay at Extended Stay America. We're glad you enjoyed your experience and look forward to welcoming you back.Sincerely,Hotel Management

4/10 - 별로예요

Verna

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
WEAR A BODY OF ARMOR AND SHADES
This is a hotel I normally enjoy because my dog is being trained as my service dog (Veteran) and am allowed to have me dog with me. This location was my first visit and last. The staff was or is excellent especially Zandra the assistant manager. She was very helpful and friendly The overall manager was wonderful as well and she was extremely helpful with me early departure. My biggest compaint is:Roaches dropping from the cooking counter top I think or the ceiling. I heard it hit the floor. Once I killed it, I noticed it had a sack which means it was carrying it's babies. Then to find a roach in the bathroom. I dumped my garbage every night myself. The RUG should be removed. I do understand this is a no-frills location and excellent for all visitors either; low income, workers of all categories, vacationers and etc., use this hotel Chain. Even a no Frills should spray and provide better cleanup after each guest. Granted this establishment will continue to thrive but this location will never see my face again. SHUT IT DOWN AND DO A GOOD CLEANUPP DISGUSTING AND WORST HOTEL I HAVE EVER STAYED IN MY ENTIE ADULT LIFE (60 YEARS)
2023년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 5일
Dear Verna, Thank you for being our guest. We are glad you were pleased with our pet-friendly facility and the warm reception by our associate. However, we are sorry for not meeting your expectations. You are correct to expect clean and comfortable accommodation while staying with us. Your comments are shared with our housekeeping and pest control team to review and improve the areas mentioned. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management

6/10 - 괜찮아요

James

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The staff was very friendly. But I had to wipe my feet before I got in bed because the floor was dirty.
2023년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 2일
Dear James, Thank you for sharing feedback about the recent stay. It is glad to know you were pleased with our warm reception and had a pleasant stay. However, we know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please return to stay with us another time; it was a pleasure hosting your visit. Sincerely,Hotel Management

6/10 - 괜찮아요

mayra

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 2박 숙박함

2/10 - 너무 별로예요

Catherine

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hands down WORST hotel we have ever stayed in. First it took 15 minutes for someone to show up at front desk, there was a line of people waiting. Dirty, smelly, and nothing worked. Out of 6 lamps in the room only one worked and that was if you shoved the broken off switch into the wall. Hair dryer attached to wall didnt work. We always bring our own clorox wipes and wipe down surfaces when we get somewhere and all wipes came up brown from bathroom sink, kitchen counter, etc. Not to mention you hear everyone slam their doors all through the night so didnt sleep at all. I want my $200 back!
2023년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 2일
Dear Catherine, Thank you for staying with us and for taking the time to leave your comments. It is disappointing to know about the inconvenience caused on arrival and that the front desk was unavailable at the mentioned time. We will address this on a priority basis so this is never repeated. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described in the room preparation. We have shared your remarks and will use them as an opportunity to improve our services. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Gross place
Ugh!!! Gross. This place was gross. Not worth what we were charged for sure. Thank goodness I did not see any bugs but the place is gross.
2023년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 28일
Dear Guest, Thank you for taking the time to share your review with us. We are sorry to read your comments and would like to offer our apologies for any inconvenience caused. Our team works hard to maintain a clean and comfortable environment throughout our hotel areas. However, after reading your experience's details, we regret falling short. We have shared your concern with our housekeeping team and will ensure we are more diligent in our service. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

6/10 - 괜찮아요

vadim

가족 여행
average property with an average cleanliness, average location, and average friendliness.
2023년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 14일
Dear vadim, Thank you for choosing us and also for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

10/10 - 훌륭해요

Keyah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/a
2023년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 14일
Dear Keyah, Thank you for including Extended Stay America in your travel plans. We are glad you enjoyed your stay and are delighted our hotel offers everything you need for a convenient stay. Thank you again, and we look forward to your next visit.Sincerely,Hotel Management

10/10 - 훌륭해요

Stacy

2023년 2월에 1박 숙박함

4/10 - 별로예요

Kristie

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was unclean, smelled, run down and in need of repairs. Have pictures!! Also men noted in parking lot consuming alcoholic beverages…. With trash piled up out side of their van.
2023년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 1일
Dear Kristie, Thank you for visiting us and for your valuable feedback. Our goal is to provide every guest with exceptionally clean and comfortable accommodations. Thus, we are very sorry that this was not your impression. We assure you that the conditions you described are not typical of our hotel, and we will follow up on your concerns with the appropriate teams to ensure that we are well-poised to serve our guests better moving forward. We hope you will give us another chance to provide you with the outstanding experience you deserve on your next visit.Sincerely, Hotel Management

8/10 - 좋아요

Daniel

가족 여행
좋아요: 직원 및 서비스
The staff was great! A bit of a bug issue in the bathroom area, but otherwise an acceptable option for Savannah.

2/10 - 너무 별로예요

janell

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Run
The room smells like weed and cigarettes. The sheets had spots on them. And the breakfast was a grab-and-go. The place needs some help.
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 23일
Dear janell, Thank you for being our guest and for the valuable feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a spotless room. We appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve. Sincerely,Hotel Management

4/10 - 별로예요

Jennifer

2022년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 1월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

My room seemed clean enough. Towels were small and rough. Smell overall thru motel / hotel had mild smoky smell even though rooms were labeled non-smoking. Clerks were reserved but polite Hotel appeared dated as in paint, carpet, bathroom fixtures.
2023년 1월에 10박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 2일
Dear Guest, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Meagan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived to check in, we had to pick up a phone inside of the main entrance to communicate with the desk clerk. She refused to let us in to check into our room that we paid for through Expedia. Now we have to go through a process to get a refund for a stay that we were unable to experience due to the laziness and rudeness of the staff.
2023년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 1월 31일
Dear Meagan, Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We would welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management

6/10 - 괜찮아요

Teresa

좋아요: 직원 및 서비스, 객실의 편안함
2023년 1월에 2박 숙박함

2/10 - 너무 별로예요

Star

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
There were homeless people hanging out in front of the hotel. Looked like they were hanging inside as well. The conditions was old and outdated. The bed was made but the sheets were old. It was so horrible I didn’t stay the second night. I was afraid for my safety.
2023년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 1월 23일
Dear Star, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Managemen

4/10 - 별로예요

Lisa-Renee

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
There were a large number of people wandering the property indoors and outdoors. I am not sure but I believe many were homeless or did not have rooms at this hotel.
답변 제공: Hotel Management 님, 2023년 1월 12일
Dear Lisa, Thank you for your feedback. We strive to provide everything you need for a relaxing stay; therefore, we regret that this was not your experience. We hope to have an opportunity on your next visit to the area to provide the flawless hospitality you deserve.Sincerely,Hotel Management

4/10 - 별로예요

Mehdi

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Mr
At first glance hotel looked good but people hanging out on the front entrance smoking cigarettes gives a bad impression and intimating . This hotel looks like houses homeless shelter ,I couldn't verify that , also, room had roaches , plus need some update . the neighborhood was good and classy.
2023년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 1월 10일
Dear Mehdi, Thank you for taking the time to comment on your stay. We apologize that your visit was less than perfect. Your feedback has been shared with our team for review and action. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area. Sincerely,Hotel Management

4/10 - 별로예요

Jayeski

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Alexander

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
I will not stay there again
The room smelled, and it was not in the best condition will not stay there again I do not recommend it. It was also noisy. The hallways or dirty.
2022년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 12월 30일
Dear Alexander, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. Furthermore, we apologize for the noise issues you experienced. On rare occasions, guests who do not adhere to the property rules concerning noise disrupt sleep and annoy all those in the immediate vicinity. We regret not being able to resolve this for you while you were still with us. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We hope you will consider a return visit so we can make it up to you. Sincerely,Hotel Management