숙박 시설 정면
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홀리데이 인 익스프레스 디트로이트-버밍엄, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 디트로이트-버밍엄, IHG 호텔
35270 Woodward Avenue, Birmingham, MI

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 371개 이용 후기 중 138개" "
평점 8 - 좋아요. 371개 이용 후기 중 127개" "
평점 6 - 괜찮아요. 371개 이용 후기 중 63개" "
평점 4 - 별로예요. 371개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 371개 이용 후기 중 15개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Samshin chemical

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2024년 1월에 4박 숙박함

4/10 - 별로예요

Cassie 님, Birmingham,MI(US)

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The worst hotel in my life
They didn't serve what I asked.The cleaning room service is very unsatisfied. There was a limit time for cleanning room service.This is the first time to stay this kind of hotel ever. I'm so disappointed the service if I go there again, I won't choose this hotel again.
답변 제공: Peggy 님, 2014년 3월 8일
Thank you for your time to provide a review. We deeply regret you were not satisfied with your room's cleanliness. The Housekeeping staff does work from 8:30AM until all rooms re finished. After that, if Housekeeping service is required we respond by sending a team member to accommodate the guest's wishes. Please contact me directly as I would like to hear more about your concerns and address them with our staff. Thank you again.

8/10 - 좋아요

Dana Lynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall good experience. The lobby is under construction but everything else was done. First impression walking in was a bit odd but you don’t go to a hotel for the lobby, you go for the rooms and those were nice.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

michael

가족 여행
좋아요: 편의 시설/서비스
Properties under construction, but rooms are clean and staff at check-in was great.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Darryl

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Dany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff are So kind!
2024년 2월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good stay for the price
Great location. Nice room with comfy bed. Three negatives: 1.The parking lot was not lit up at night. 2.The workout room was under constructions which we didn’t know about because we didn’t book on their website 3.The first floor was under construction with no heat, so they had propane heaters on 24/7 in the hallways on that floor, which made us uneasy about the safety of that.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Anne k

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
An urban hotel with a small town feel. Easily located hotel right off of Woodward Avenue and within walking distance of shopping and restaurants. A short car ride from the trendy towns of Ferndale and Royal Oak. The staff was extremely friendly and courteous and made me feel welcome as soon as I walked in the door. This will be my place to stay when I am in the Detroit area.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Debi

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Andy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place to stay
Nice place!
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Roseanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Khalia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay
2024년 1월에 1박 숙박함

8/10 - 좋아요

Jason

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 5박 숙박함
답변 제공: TH 님, 2024년 1월 9일
Hi Jason,Thank you for the "5"Sounds like your stay was good! Please let us know if you have any questions or if we could have done anything that would have made your stay better!We do appreciate YOU!

10/10 - 훌륭해요

carmina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: TH 님, 2024년 1월 9일
Hi Carmina,Thank you for the "10"Sounds like your stay was amazing! Please let us know if you have any questions or if we could have done anything that would have made your stay better!We do appreciate YOU!

10/10 - 훌륭해요

Joseph

2023년 12월에 1박 숙박함
답변 제공: TH 님, 2024년 1월 9일
Hi Joseph,Thank you for the "5"Sounds like your stay was awesome! Please let us knw if you have any questions or need anything that would have made your stay better!We do appreciate YOU!

2/10 - 너무 별로예요

Howard

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Don’t stay at the Holiday Inn Express on Woodward
Customer and security is a complete disaster at this location. Heating unit malfunctioned and although we were provided another room we came back later in the evening and found our room door wide open. We had to leave and go to another hotel
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Rodger

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: TH 님, 2024년 1월 9일
Hi Rodger,Thank you for the "10"Sounds like your stay was good! Please let us know if you have any questions or if we could have done anything that would have made your stay better!We do appreciate YOU!

6/10 - 괜찮아요

Stephen

2023년 11월에 7박 숙박함
답변 제공: TH 님, 2023년 11월 29일
StephenThank you for your review. I'm sorry that you didn't find everything you as you expected. We are working hard on the renovations and hope that you will come back and see our finished product. Please let me know if we can be of service.Thank you,

10/10 - 훌륭해요

David 님, Wailuku

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
You carried Vernors Sugar Free at the gift shop...enough said.
2023년 11월에 2박 숙박함
답변 제공: TH 님, 2023년 11월 29일
DavidAhhh you and I have something in common! Diet Vernors, my favorite as well! I'm glad that you found everything to your satisfaction and we look forward to seeing you again! Please let us know if we can help you with anything.Thank you,

2/10 - 너무 별로예요

martin

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Found 3 bugs in room upon check in
2023년 10월에 1박 숙박함

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: TH 님, 2023년 10월 2일
Thank you for staying with us, we do appreciate your patronage and we hope that you found everything just as you expected. If we could have made one more thing different, please let us know. We look forward to seeing you again.Thank you,

10/10 - 훌륭해요

Samantha

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Jon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to locate, close to lots of shopping and dining
2023년 9월에 1박 숙박함
답변 제공: TH 님, 2023년 9월 11일
Dear JonWe appreciate you taking the time to submit a review regarding our property. Based on your review assist us in making corrections where needed. We look forward to seeing you again soon. Please let any one of us on our team know if you have any questions, we will be happy to assist you!Thank you,

8/10 - 좋아요

Rodger

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: TH 님, 2023년 9월 12일
Thank you for your review! We appreciate that you took time out of your day to submit it. We know that you have choices when making a reservation and we are happy that you chose us for your overnight stay. If there is anything else we can do to make your next stay better, please let us know. We look forward to seeing you again.

10/10 - 훌륭해요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place but there is no Hallmark channel not good
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Matthew

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Nancy

2023년 7월에 3박 숙박함

6/10 - 괜찮아요

Claudia

좋아요: 청결 상태, 직원 및 서비스
My state was fine. Not exceptional, but just good enough. I was there for three nights and I made sure to leave my do not disturb sign off my door when I went out but my room was not cleaned and towels were not resupplied on any of those three days that I was there. Staff was very nice and helpful.
2023년 6월에 3박 숙박함

10/10 - 훌륭해요

David 님, Blacksburg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very pleasant and helpful staff!
2023년 5월에 2박 숙박함
답변 제공: TH 님, 2023년 5월 24일
Thank you for your review! We appreciate you and we are thankful that you have chosen our hotel for your overnight accommodations. Please let us know if you have any questions or are in need of any further information.Terri H

10/10 - 훌륭해요

Kirsten

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was so fantastic! The room was very clean and the bed was comfortable!! Will definitely stay again!
2023년 5월에 1박 숙박함
답변 제공: TH 님, 2023년 5월 24일
Thank you for your review! We appreciate you and we are thankful that you have chosen our hotel for your overnight accommodations. Please let us know if you have any questions or are in need of any further information.Terri H

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location for everything Birmingham has to offer. The staff is professional and friendly. The rooms are clean and comfortable. Highly recommend!
2023년 4월에 1박 숙박함
답변 제공: TH 님, 2023년 4월 20일
Thank you for the response! We appreciate you being our guest and happy to hear that you enjoyed your stay. We hope to see you soon!

10/10 - 훌륭해요

Kadijah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
답변 제공: TH 님, 2023년 4월 20일
Thank you for your response! We are happy that you enjoyed your stay! We hope to see you again soon!

8/10 - 좋아요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: TH 님, 2023년 5월 24일
Thank you for your review! We appreciate you and we are thankful that you have chosen our hotel for your overnight accommodations. Please let us know if you have any questions or are in need of any further information.Terri H

10/10 - 훌륭해요

Mary Ann

2023년 3월에 1박 숙박함
답변 제공: TH 님, 2023년 4월 17일
Thank you for your review! We certainly try out best to make your stay as enjoyable as possible. If there is anything that we can do to make your stay better, please let us know.Thank you,

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great place close to town
2023년 4월에 1박 숙박함
답변 제공: TH 님, 2023년 4월 17일
Thank you for your review! We certainly try out best to make your stay as enjoyable as possible. If there is anything that we can do to make your stay better, please let us know.Thank you,

10/10 - 훌륭해요

Geoff

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff, clean rooms, updated. No complaints.
2023년 4월에 3박 숙박함
답변 제공: TH 님, 2023년 4월 17일
Thank you for your review! We certainly try out best to make your stay as enjoyable as possible. If there is anything that we can do to make your stay better, please let us know.Thank you,

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 3월에 1박 숙박함
답변 제공: TH 님, 2023년 3월 31일
Thank you for staying with us, we do appreciate you being our guest. It sounds like you had a great stay. If there is anything that we could have done to make it more enjoyable please let us know.Terri H

10/10 - 훌륭해요

Katherine Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great and down to Earth
What a pleasant surprise this hotel was. Our room was brand newly decorated and so clean and spacious. Beds and pillows were super comfy. The bathroom has a wonderful mirror with great lighting for putting on makeup. Most of the toiletries are name brand Dove. The only weird thing was no body lotion. But I brought my own. The free breakfast is really decent, with lots of filling and healthy options. The location was perfect for us. Last time I stayed at one of the expensive hotels in Birmingham that are twice the price. I actually liked this better, more spacious, practical and relaxing!
2023년 3월에 4박 숙박함
답변 제공: TH 님, 2023년 3월 14일
Hi Great and down to EarthThank you for the review! We certainly appreciate you being our guest! The pillows are wonderful in fact I've had numerous guest want to buy them. I'm sorry that you didn't see the body lotion, it was in the pump next to the hand wash pump hanging on the wall. Next time you will know right where to go to find it! Remember that our breakfast had to be scaled back due to renovations but trust me when I say it will be back real soon! And in a brand new room. We hope that you will visit us soon and more so we are happy that you enjoyed your time while here.Thank youTerri H

10/10 - 훌륭해요

Raad

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet atmosphere, well maintained and very clean property. Friendly and very helpful staff.
2023년 2월에 1박 숙박함
답변 제공: TH 님, 2023년 3월 7일
Thank you for sharing your review with us we so appreciate you being our guest and happy to hear that you found everything as you expected. We hope to see you again soon.Thank you,Terri

4/10 - 별로예요

Malisa 님, Masontown

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were in an emergency situation from an ice storm and no electricity in our area for 5 days - the staff member was really not helpful or showing compassion.
2023년 2월에 2박 숙박함
답변 제공: TH 님, 2023년 3월 7일
I'm very sorry that this happened to you. I know it was a very stressful time for you and actually everyone involved. I will be sure to discuss with my team as that is not the normal conduct that we hold here. I hope you will allow us to serve you again and hopefully on a better note for you.Again,My apologies!Terri

8/10 - 좋아요

kjea

좋아요: 직원 및 서비스, 편의 시설/서비스
Definitely needs upgrading. It’s decent. The location is its best attribute
2023년 2월에 1박 숙박함
답변 제공: TH 님, 2023년 2월 27일
Thank you for your compliments as we venture through our renovations. We can't wait for you to see the finished product!

10/10 - 훌륭해요

kjea

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Property is being renovated/updated
2023년 2월에 1박 숙박함
답변 제공: TH 님, 2023년 2월 27일
Thank you for your compliments as we venture through our renovations. We can't wait for you to see the finished product!

8/10 - 좋아요

Rodger

2023년 2월에 2박 숙박함
답변 제공: TH 님, 2023년 2월 27일
Thank you for your compliments as we venture through our renovations. We can't wait for you to see the finished product!

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
New upgraded rooms Nice! A private internet option is preferred. Good breakfast option albeit continental.
2023년 1월에 1박 숙박함
답변 제공: TH 님, 2023년 2월 27일
Thank you for your compliments as we venture through our renovations. We can't wait for you to see the finished product!

10/10 - 훌륭해요

Mary Ann

2022년 11월에 2박 숙박함
답변 제공: TH 님, 2022년 12월 29일
Thank you for your review! And the 10 out 10! We appreciate you and hope to see you again!

10/10 - 훌륭해요

melanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was much nicer and cozier than I expected. Lovely staff, clean comfortable room and a really good hot breakfast! Exceeded expectations. Thank you!
2022년 12월에 1박 숙박함
답변 제공: TH 님, 2022년 12월 29일
Thank you for the 5 out of 5! We appreciate you so much and it sounds like you enjoyed yourself! We look forward to seeing you again!

10/10 - 훌륭해요

Michael

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Renee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Renovated rooms are great upgrade
2022년 12월에 1박 숙박함
답변 제공: TH 님, 2022년 12월 29일
Thank you for staying with us and we are glad that you enjoyed the renovated room. We are now in our final phase and the lobby is being renovated! We hope to see you soon!

10/10 - 훌륭해요

Stefanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
M
답변 제공: TH 님, 2022년 12월 29일
Thank you for the 5 out of 5! We are happy that everything was great with your stay! And we look forward to seeing you again.Happy New Year's