커피 서비스

아메리카스 베스트 밸류 인 윈스턴-세일럼, NC 여행 후기

2 out of 5

이용 후기

4.8
평점 10 - 훌륭해요. 357개 이용 후기 중 34개" "
평점 8 - 좋아요. 357개 이용 후기 중 53개" "
평점 6 - 괜찮아요. 357개 이용 후기 중 54개" "
평점 4 - 별로예요. 357개 이용 후기 중 80개" "
평점 2 - 너무 별로예요. 357개 이용 후기 중 136개" "

4.8/10

청결 상태

6.0/10

직원 및 서비스

4.6/10

편의 시설/서비스

4.4/10

숙박 시설 상태 및 시설

4.6/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
I booked this room for an employee who was doing work for our company in the area. The manager walked in while the guest was asleep and began to threaten him because he overslept a little past check out time. He then began to threaten to call the “authorities “ on him when the guest emphatically apologized and said he was leaving just needed the time to gather his few belongings. He worked over into the night and got off around 2 am and slept over a few minutes past the 11 am check out time. I believe it was racially motivated because my employee is a black male, and instead of being treated with respect he was treated with suspicion. We have had employees book rooms all over and never been treated this way.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 19일
Thanks for your feedback. We apologize for missing the opportunity to serve you.

2/10 - 너무 별로예요

Alexandra

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 5일
Thanks for your feedback. We apologize for missing the opportunity to serve you.

2/10 - 너무 별로예요

Vanessa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was dirty,
답변 제공: Hotel Management 님, 2024년 1월 5일
Thanks for your feedback. We apologize for missing the opportunity to serve you.

4/10 - 별로예요

Angela

가족 여행
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 20일
Thanks for your feedback. We apologize for missing the opportunity to serve you.

10/10 - 훌륭해요

Tiarra

2023년 11월에 7박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 20일
Thank you for your feedback. We are glad you enjoyed your stay.

2/10 - 너무 별로예요

Hallie

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Ramada is located in a rough area of town. Very dirty outside. People outside drinking from brown paper bags in the parking lot. Front desk clerk was so rude we didn't even finish checking in. Decided to go elsewhere.
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 28일
Thanks for your feedback. We apologize for missing the opportunity to serve you.

10/10 - 훌륭해요

Tiarra

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No housekeepers it was hard to find the people just to get toilet paper
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 28일
Thanks for your feedback. We apologize for missing the opportunity to serve you.

4/10 - 별로예요

Carl

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Rude night employees.
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 28일
Thanks for your feedback. We apologize for missing the opportunity to serve you.

2/10 - 너무 별로예요

Silvia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was only one staff member whom I like and she worked the night shift. She was very pleasant and very professional. I felt safe with her being downstairs but when she left after 11 pm. I used other safety measures to ensure I stayed safe. The other patriots came in at night cussing and fussing with each other, slamming doors all time of night. Of the nine nights that I spent at this hotel only two of those nights the elevator worked. They had two elevators and only one of them worked, and that was the one that only work 2 out of 9 nights I stay there and it smell like someone peed in the elevator. When I spoke to the manager or maybe she was the owner about the condition of the hotel, especially the elevator, she blew me off and said we are working on getting it fixed. I responded by telling her whoever fix the elevator the last time cheated her out of money. I have stayed at other Ramadas. This one is an embarrassment to the Ramada name. This Ramada is not safe due to the conditions of the elevator. Stay at this hotel at your own risk. On the rating for staff I gave them 4 stars because the lady that worked at night was professional and pleasant throughout my encounter with her.
답변 제공: Management 님, 2023년 11월 24일
Thank you for your feedback. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

6/10 - 괜찮아요

Lance

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Stay was better than expected except for loitering of people by front door & one broken elevator. No microwave in room.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 18일
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Elevator was shaky and one of them wasn’t working. Stairs were dirty. Had cups from breakfast still there for 3 straight days. Chicken wing in the stairs the whole time. Funky smell walking through the door from the stairs to the rooms. Had to reset my room key ever. Single. Day. No one came to clean the room after the first nights stay.
2023년 11월에 3박 숙박함
답변 제공: Management 님, 2023년 11월 17일
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 - 너무 별로예요

Carol

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
We didn’t stay at the hotel. The hallway was nasty and you can tell it was a cheap motel. Any hotel that is own by this company I will not recommend.
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 16일
Thanks for your feedback. We apologize for missing the opportunity to serve you.

2/10 - 너무 별로예요

Tara

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2023년 11월 16일
Thanks for your feedback. We appreciate your business.

4/10 - 별로예요

Erin

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was ok but the rest of the hotel was pitiful…trash everywhere, elevator hanging in by a thread, sad excuse for breakfast. We could not believe it was a Ramada:(
2023년 11월에 1박 숙박함
답변 제공: Management 님, 2023년 11월 5일
Thank you for your feedback. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 - 너무 별로예요

Joseph

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Management 님, 2023년 10월 25일
Thanks for your feedback. We appreciate your business.

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Wouldn't stay again
Reservation had been cancelled when I arrived even though I had prepaid with no explanation as to why. The room had chunks of dirt in the corners. Very noisy.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Dishawn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
run down slum
room not clean no towels, the outlets didn't work . They have homeless people around begging and asking for sex. they need to close down. just a mess
2023년 10월에 2박 숙박함
답변 제공: Management 님, 2023년 10월 24일
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. I hope that we will impress you with exemplary service during future visits.

4/10 - 별로예요

Pamela

별로예요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 24일
Thanks for your feedback. We appreciate your business.

4/10 - 별로예요

John

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The mattress was uncomfortable. Only one elevator worked and the other one had buttons that were just gone and was very rickety.
2023년 10월에 2박 숙박함
답변 제공: Management 님, 2023년 10월 17일
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

2/10 - 너무 별로예요

Keith

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the most part the room was newly renovated. Beds were comfortable. After that the facility needs a lot of work. Truthfully it smelt like a pot house and tobacco farm. Hallways and elevator were terrible. Hallways were cluttered with boxes and old tvs. Elevator had missing buttons and notes telling you how to work it. Stairwells were not lit. The breakfast was non existant
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 15일
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

2/10 - 너무 별로예요

David

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property has seen its better days. The only working elevator did not work properly so we had to climb stairs to our room. No breakfast as mentioned during check in.
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 14일
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

4/10 - 별로예요

Jessica

연인과의 여행
별로예요: 청결 상태
We did not take the room as it smelled like a smoking room, and they did not have any others (which I would guess also smelled like smoke.). They say they building is non smoking, but everyone associated with it seemed to be smoking. We need a refund.
2023년 10월에 1박 숙박함
답변 제공: Management 님, 2023년 10월 6일
Thanks for your feedback. We apologize for missing the opportunity to serve you.

2/10 - 너무 별로예요

Michele

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Management 님, 2023년 9월 28일
Thanks for your feedback. We appreciate having the opportunity to serve you.

2/10 - 너무 별로예요

Thomas

Place is old and needs many repairs
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 22일
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

2/10 - 너무 별로예요

James

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay Away
The hotel was far from clean - there was a bandaid in shower with hair, the furniture was unable, the chairs had wet stains on them, the room smelled like mold, there were cig butts in the dresser draws. People outside all night drinking & smoking. Very unsafe. My wife would not leave the room without me.
2023년 9월에 2박 숙박함
답변 제공: Management 님, 2023년 9월 21일
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 - 너무 별로예요

Eugene

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was not clean. Everything looks to be 50 years old. Dust everywhere, dirty carpets. I would not recommend to stay at this hotel.
2023년 9월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 14일
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 - 너무 별로예요

Jaylon

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel has a roach infestation. it’sa problem when is manny small baby roaches. that mean they been nesting. microwavevout of order. beds very cheap. room cost way more than wat it should be. and $100 deposit that takes weeks to get back to your account is a scam
2023년 9월에 3박 숙박함
답변 제공: Management 님, 2023년 9월 12일
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 - 너무 별로예요

Sadeq

별로예요: 청결 상태
답변 제공: Management 님, 2023년 9월 13일
Thanks for your feedback. We appreciate having the opportunity to serve you.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
The elevator SUCKS! We got stuck several times and thankfully had our phones to call the front desk and they just tell you okay someone is coming.. our room key deactivated almost every time we had to go back into our room making it very inconvenient alongside the elevators not working properly having to go all the way back down to the front desk each time. They did not replace your towels and cloths right away you have to give your dirty ones to housekeeping and they bring new ones whenever they feel like it.
2023년 9월에 3박 숙박함
답변 제공: Management 님, 2023년 9월 9일
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

4/10 - 별로예요

Russell

연인과의 여행
별로예요: 편의 시설/서비스
Nothing
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 3일
Thanks for your feedback. We appreciate your business.

4/10 - 별로예요

Jacquelyn

아이를 동반한 가족 여행
좋아요: 청결 상태
THE PROPERTY WAS CLOSE TO A FEW RESTAURANTS. THE ROOM PORTION WAS DECENT BUT THE DOOR HAD A BROKEN LATCH AND THE BATHROOM DOOR WOULD NOT CLOSE UNLESS YOU PUSHED IT REALLY HARD AND PAINT DROPPING WAS ON THE BATHROOM FLOOR AS WELL AS THE BATHROOM WAS SCRAPED UP ON THE BOTTOM. MADE IT SEEM UNCLEAN. THE COUNTER TOP WAS THE ONLY THING NEAT WITH THE BATHROOM. THE TOILET MADE NOISE CONSTANTLY.
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 9월 1일
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

10/10 - 훌륭해요

Eduardo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 29일
Thank you for your feedback. We are glad you enjoyed your stay.

4/10 - 별로예요

Diane 님, Myrtle Beach

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The furniture was stained, no wastebasket. Smelled like old cigarette smoke. Spigot handles were falling off in shower. Dust on surfaces. Had to jiggle the door to unlock. The flip lock wouldn't work right. One elevator was broken and buttons didn't work right in the other.
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 19일
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 - 너무 별로예요

Rolando

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible todo sucio olor insoportable sabanas sucias cucarachas cobran demás los muebles súper viejos la peor experiencia en hoteles
2023년 8월에 2박 숙박함
답변 제공: Management 님, 2023년 8월 15일
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

10/10 - 훌륭해요

Towana

2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 13일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

Antonio

가족 여행
별로예요: 청결 상태
Never again
No elevator no hot water No pool Got stuck in elevator Saturday
2023년 8월에 2박 숙박함
답변 제공: Management 님, 2023년 8월 9일
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 - 너무 별로예요

Kara

2023년 8월에 2박 숙박함
답변 제공: Management 님, 2023년 8월 26일
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

4/10 - 별로예요

Tom

Not good
2023년 7월에 2박 숙박함
답변 제공: Management 님, 2023년 7월 28일
We value these comments. We apologize for missing the opportunity to make your stay more enjoyable.

6/10 - 괜찮아요

Brooke

2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 14일
Thanks for your feedback. We appreciate your business.

4/10 - 별로예요

Junior

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Concert
Staff was friendly and helpful. This was an old hotel. They are in the process of remodeling, however at present condition it is not what I am accustom to from Hotels.com. I do not recommend staying at this hotel.
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 26일
Thank you for your feedback. We apologize for missing some things to make your stay more enjoyable. We hope to earn your business in the future by improving the guest experience.

2/10 - 너무 별로예요

Christian

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worse hotel I have ever been to! Dirty, smells like a cigarette ash try, the elevator makes a loud screeching sound like it was about to give in at any moment. The pool area was nothing like it’s advertised. The area was not safe and I did not even feel safe in my own room. Full of sketchy people and some we literally in and out of rooms. I would never stay at this hotel again!! Do your homework before booking!!
답변 제공: Management 님, 2023년 7월 24일
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

4/10 - 별로예요

Elizabeth

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Elevator made a groaning screechy sound all night. It was impossible for us to sleep since our room was next to it. Our non smoking room smelled like a smoking room.
2023년 7월에 2박 숙박함
답변 제공: Management 님, 2023년 7월 24일
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

2/10 - 너무 별로예요

Tabitha

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Where to start well for one the keys to door never worked the the entire stay had them replaced 2 times and stil didn't. Secondly the AC in the room wouldn't get cool at all and the guy at the front saod he couldn't switch rooms was completely booked but reallly dont believe that. Then the pool was closed. The elevator hardly works. Not clean! Not even worth the discount price!
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 24일
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 - 너무 별로예요

Season

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was disgusting
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 16일
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

6/10 - 괜찮아요

Mary 님, Marietta

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The carpets were dirty abd frayed. Just needs a good cleaning and be updated.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 19일
Thank you

2/10 - 너무 별로예요

Lana June

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A HORRIBLE EXPERIENCE!!!!
The hotel is a mess and needs a massive renovation. One of the 2 elevators is out of service and the other is painfully slow. The room smelled horribly and the pillows and bed reeked of cigarette smoke. The night stands on either side of the bed were broken and many of the electrical outlets didn’t work. In addition, when you walked down the hallways you overcome with the smell of marijuana. When we went to check out, we were told we would to wait until later on in the morning because there would be a shift change. Ridiculous!!
2023년 6월에 1박 숙박함
답변 제공: Management 님, 2023년 6월 5일
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

4/10 - 별로예요

Michael

연인과의 여행
We weren’t looking for anything fancy, but rather just a bed for a night. It served that purpose but what we didn’t like was the wet carpet. It was wet when we went to sleep and still the same amount of wetness when we woke up suggesting there may be a problem with something.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 4일
We apologize for any troubles with your room. Front desk staff was not made aware. We could happily change your room if you felt uncomfortable. In the future please make staff aware of any problems. Thank you

2/10 - 너무 별로예요

Jim

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was not safe. The rooms we reserved were not available. the rooms that they offered were dirty and disgusting.
2023년 5월에 2박 숙박함
답변 제공: Management 님, 2023년 5월 31일
Thank you for letting us know how your stay was. We apologize for the areas of concern. We know we have work to do there.

2/10 - 너무 별로예요

Hennessy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was the worst hotel we ever stayed in. I felt unsafe. It was dirty. Felt like I was staying in a shelter
2023년 5월에 3박 숙박함
답변 제공: Management 님, 2023년 5월 30일
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

8/10 - 좋아요

Enrique

Nothing really got my attention. But it was quiet and peaceful
2023년 5월에 1박 숙박함
답변 제공: Management 님, 2023년 5월 22일
Thanks for staying with us. We appreciate your feedback!