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콜로네이드 호텔 런던 여행 후기

4 out of 5
콜로네이드 호텔 런던
2 Warrington Crescent, Little Venice, London, England

이용 후기

6.0
평점 10 - 훌륭해요. 1000개 이용 후기 중 158개" "
평점 8 - 좋아요. 1000개 이용 후기 중 264개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 160개" "
평점 4 - 별로예요. 1000개 이용 후기 중 159개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 259개" "

6.4/10

청결 상태

6.8/10

직원 및 서비스

4.6/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

4.2/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never stay
1. Downstairs Room(Basement lodging experience) 2. The bed springs creak. 3. Breakfast is very poor. 4. Shower dial is broken. 5. Don't be fooled by photo.
2019년 7월에 1박 숙박함

8/10 - 좋아요

Danny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Colonnade Team 님, 2018년 4월 17일
Thank you for your feedback! Looking forward to welcoming you back to the Colonnade soon!

8/10 - 좋아요

Shin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
주요 관광지와 가까운 편은 아니지만, 호텔이 위치한 동네가 한적하고 깔끔한 느낌이라서 좋았습니다. 호텔 서비스는 평균정도구요..그래도 괜찮은 편이었습니다.

4/10 - 별로예요

jongho

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
지하에 방이 여러개 있음 사전에 꼭 확인하고 예약하세요?
지하에 방이 배정됨 조망없고 sunken에 창이 있으나 열수없어 환기 안됨 싸다고 예약하지 마시고, 지하층 방 여부 꼭 확인요망!!!

2/10 - 너무 별로예요

JEAN

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don't trust the photos! Lamentable state of the establishment, stained carpets, chairs and armchairs. General dilapidation of places. Please note: an elevator dates from the 1920s and only serves 2 floors out of 4. This hotel needs to be completely renovated. Makes you wonder if it meets standards. Certainly not the 4* displayed on the site. SCAM or the secret to a completely ruined stay. I strongly advise against it. Go your way.
2024년 5월에 3박 숙박함

2/10 - 너무 별로예요

Lia

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible. Never stayed at a place like this. Firstly the place looked great outside and in the reception, but when we walked in the smell was awful. Then they down graded our room to a lower double instead of a club. They tried to tell us that a lower club is what we booked (no such thing on the website). No fridge, no safe and rhe TV didn't work. 24 hrs later after asking for a maintenance call for the tv, we're told not all TV's work in the hotel. Then we ask for a swap to the room we booked (a club room). Be careful what you ask for. We're put on the top floor and warned about the plumbing. We now had a fridge, but it didn't work, we had a safe and a tv that works. We only had hot water, as in it starts warm and end up boiling and no cold water and it makes a continual humming sound. The kicker is the elevator only goes to the second floor and we were now on the 4th floor. There was no one to help with the bags. Oh and also, the rooms up there were done on the Sunday, but the dirty linen was left on the floor outside our room for 24hrs.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Valter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean and the staff was welcoming
2024년 4월에 1박 숙박함
답변 제공: Hotel 님, 2024년 5월 9일
Thank you for your feedback

8/10 - 좋아요

Sara

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 5박 숙박함
답변 제공: Hotel Guest relations team 님, 2024년 5월 9일
Thank you for your feedback

10/10 - 훌륭해요

tarra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
People who work the front desk are very nice
2024년 4월에 7박 숙박함
답변 제공: Hotel Guest relations team 님, 2024년 5월 9일
Thank you for your feedback

4/10 - 별로예요

Gaurav

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Hotel Guest relations team 님, 2024년 5월 9일
Thank you for your feedback

4/10 - 별로예요

Christopher

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
It is such a pity that this property has been allowed to deteriorate so badly. In the past it was comfortable and well-kept. It is now shabby and run down.
2024년 4월에 3박 숙박함
답변 제공: Hotel guest relations team 님, 2024년 4월 16일
Thank you for your feedback, hotel is under refurbishment programme to restore the hotel how it was Your comments took it on board for the improvement

6/10 - 괜찮아요

Ashley

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite rough around the edges. No mini bar when there said there was. Slow internet. Slow staff service. Asked for towels and waited 4 hours and then had to phone on the mobile to reception desk as the in room telephone wasn’t answered when we used this call reception.
2024년 4월에 2박 숙박함
답변 제공: Hotel Guest relations team 님, 2024년 4월 16일
Thank you for your feedback, your comments will be passed onto relevant team to improve the hotel Service

6/10 - 괜찮아요

Nick

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Er was toch een groot verschil tussen de foto’s en de kamer da we hadden , losse tegels in de badkamer, er kwam een hele kleine straal uit de douche…
2024년 3월에 2박 숙박함
답변 제공: Hotel Guest relations team 님, 2024년 4월 9일
Thank you for your feedback

2/10 - 너무 별로예요

Andrew

연인과의 여행
별로예요: 편의 시설/서비스
This accommodation and its facilities was mis-sold to us by yourselves. We need someone from Expedia to contact us urgently. We have photographs and video evidence of all the issues!!
2024년 3월에 1박 숙박함
답변 제공: Hotel Guest relations team 님, 2024년 5월 9일
Thank you for your feedback

4/10 - 별로예요

Anna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location is fantastic. Photos of hotel very old! Room was tired, dated, rotting wood in bathroom, broken lights, stains on carpet and either boiling hot or freezing cold shower.
2024년 3월에 1박 숙박함
답변 제공: Hotel Guest relations team 님, 2024년 3월 20일
Thank you for your feedback

2/10 - 너무 별로예요

Damian

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Guest relations team 님, 2024년 3월 18일
Dear Katharina Kristensen, Thank you for feedback, Hotel management working on refurbishment programme, we expecting hotel rooms to be done by this summer, your feedback will be taken seriously to address the issue and to offer better experience to future guest

4/10 - 별로예요

Kim

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very old. The madrass in the bed was so old and broken. The floor in the bathroom was broken and also the bathtub so broken. The breakfast was nothing but cheese and ham and stone hard baguett.
2024년 3월에 3박 숙박함
답변 제공: Hotel Guest relations team 님, 2024년 3월 18일
Dear Katharina Kristensen, Thank you for feedback, Hotel management working on refurbishment programme, we expecting hotel rooms to be done by this summer, your feedback will be taken seriously to address the issue and to offer better experience to future guest

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Hotel Guest relations team 님, 2024년 3월 18일
Thank you for rating us We look forward to welcome you back in the near future

10/10 - 훌륭해요

etienne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really nice hotel. Old World. Comfortable and spacious
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Team 님, 2024년 3월 14일
Thank you for your feedbackWe look forward to welcome you back in near future

2/10 - 너무 별로예요

Roberto

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Guest relations team 님, 2024년 3월 14일
Thank you for rating us We are working on, to get the hotel rooms to satisfy our guest

8/10 - 좋아요

Borja

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
La verdad es que mi pareja y yo fuimos con las expectativas muy bajas por los comentarios de google de tal manera que creía que me tenía que buscar otro sitio para dormir sin devolverme el dinero. Pero cuando llegamos al hotel, a parte, de que por fuera esta muy cerca del metro que comunica muchisimas zonas de londres, se veía una zona bastante buena y tranquila. También ahi que reconocer que el hotel es muy antiguo y que el ascensor es viejo, pero divertido. Nosotros estuvimos en la habitacion 23 en la segunda planta y teníamos balcón, había nevera que no la vimos hasta el último día, la ducha y el baño estaba limpio, la moqueta tenía alguna que otra mancha, pero estaba limpia. Alfinal una moqueta con tantos años es normal que llege al punto que ahí manchas que ya no se quitan. Teniamos agua caliente y calefacción, que no nos hizo falta ponerla, porque el hotel ya tenía también la calefacción durante todo el día y cuando llegaba la noche se estaba muy bien. La cama estaba limpia y venían hacer la habitación cada día. El desayuno estaba bien, poca cosa, pero tanto los cruasanes que ponían, el embutido y las magdalenas, estaban riquísimo. El café mejorable, pero también podías variar con zumo de naranja, te o zumo de manzana; también leche con 3 tipos de cereales, 3 tipos de mermeladas, yogures, y variedad de fruta. Nosotros pasamos 4 noches y la verdad que bien. El colchón ya estaba bastante hundido pero tampoco se dormía mal del todo.
2024년 2월에 4박 숙박함
답변 제공: Hotel Guest relations team 님, 2024년 3월 7일
Dear Borja Garcia Ferrer,Thank you for your feedback, Hotel is working on the phase refurbishment programme

10/10 - 훌륭해요

berta

2024년 3월에 1박 숙박함
답변 제공: Gu 님, 2024년 3월 25일
Thank you for rating us

2/10 - 너무 별로예요

Aurore

가족 여행
A eviter
La chambre ne correspond pas a la description. Chambre reservée avec balcon, mais pas de balcon. Peignoir wt chausson dans la description, aucun dans la chambre. Pas propre a l arrivée, sous le lit il y avait un sous vetement des personnes precedentes. Linge pas changé pour 4 nuits. Petit dejeuner pas copieux et tres vetuste. Le point positif est la proximité du metro Warwick a 150 m qui relie Picadilly Je ne recommande pas. Ne vaut pas ses 4 etoiles
2024년 2월에 4박 숙박함
답변 제공: Hotel Guest relations team 님, 2024년 2월 20일
Thank you for your feedback, your comments will be taken seriously to address it with relevant team to improve the hotel quality and services

6/10 - 괜찮아요

MARK

좋아요: 청결 상태, 직원 및 서비스
quiet
2024년 2월에 1박 숙박함
답변 제공: Hotel Guest relations team 님, 2024년 2월 20일
Thank you for rating us

8/10 - 좋아요

Bernadette

가족 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Hotel Guest relations team 님, 2024년 2월 1일
Thank you for rating us

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not how it looks
Dreadful hotel. Located in nice area, but terrible hotel. On top floor with no lift, paper thin walls so woken numerous times. Dirty room that smelt of damp. Worn furniture & carpet. Nothing like the photos.
2024년 1월에 1박 숙박함
답변 제공: Hotel Guest relations team 님, 2024년 2월 1일
Thank you for your feedback, your feedback escalated to hotel management team

8/10 - 좋아요

DUANGRAT

단체 여행
좋아요: 직원 및 서비스
Hotel near tube
If u expected new modern and clean this hotel is not the answer, this hotel is old European style , vintage and classy with good friendly staffs, please note this hotel has no proper elevator so if you dont want to climb up too high so dont request for high floor. Location is great Only2mins walk to the tube station zone2. Overall 7/10 good experience here
2023년 12월에 1박 숙박함
답변 제공: Hotel Guest relations team 님, 2024년 2월 1일
Thank you for your feedback

6/10 - 괜찮아요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
2023년 12월에 2박 숙박함
답변 제공: Hotel Guest relations team 님, 2024년 2월 1일
Thank you for rating us

10/10 - 훌륭해요

Dorothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Hotel guest relations team 님, 2024년 2월 8일
Thank you for rating us

4/10 - 별로예요

Nicholas 님, Shoreham by Sea

좋아요: 직원 및 서비스
There wasn’t any hot water in the bathroom. The place would have been perfectly acceptable if we didn’t have to take a cold shower in the morning.
2023년 11월에 1박 숙박함
답변 제공: Hotel guest relations team 님, 2023년 11월 28일
Thank you for your feedback

2/10 - 너무 별로예요

Frank

2023년 11월에 1박 숙박함
답변 제공: Hotel guest relations team 님, 2023년 11월 20일
Thank you for your feedback

8/10 - 좋아요

Linda

가족 여행
The foyer was attractive as was dining area with many quirky features throughout the hotel. We had booked for two nights. At 9.00pm on the first night there was no lift to the 4th floor. The room was cold, smelt musty and there was no hot water. We were too tired to address all of this . In the morning I discovered the phone was not working. I made my way to reception and we were offered to use a room in the basement to shower and offered another room later in the day when the occupant had left. This room was fine. Warm and comfortable. I asked for a refund for the first nights poor experience but was told as I had booked through Expedia they would need to become involved. The agent I spoke instantly gave a £25.00 voucher as a good will gesture. Sadly they had no response from the Hotel to move the situation forward. The complaint is now closed so a refund will not be remunerated. Very disappointing.
2023년 11월에 2박 숙박함
답변 제공: Hotel Guest relations team 님, 2023년 11월 24일
Thank you for your feedback

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
A rather tired but beautiful building
I have stayed at the Colonnade three times before, but not since 2018. There is no doubt that it is not of the same standard now! I was dreading it, after reading the reviews, and thinking that I’d made a terrible mistake, but it was absolutely fine. I had messaged when I made the booking, asking for a room that it was easy to get to, as I have a bad knee. They gave me room 5, on the ground floor, and it is a lovely room. Yes, there was no bath plug and the water pressure is low, but the room itself is beautiful. Very clean, and a very comfortable bed. Breakfast wasn’t anything special, but again, it was fine. Lots of cereals, yoghurts, fresh fruit, cheese, ham, pastries, toast etc. The very best bit is the staff. The receptionist is outstanding and incredibly helpful. It is the most beautiful building and it really does need some money putting into it, but I would say that it is not anything like as bad as other reviews say. But I only saw my room!
2023년 11월에 1박 숙박함
답변 제공: Hotel guest relations team 님, 2023년 11월 6일
Thank you for the feedback

2/10 - 너무 별로예요

Nathan

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Hotel 님, 2023년 10월 30일
Thank you for your feedback

10/10 - 훌륭해요

FRANK 님, Phoenix

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Old girl. Many steps. Staff is very nice.
2023년 10월에 2박 숙박함
답변 제공: Hotel guest relations team 님, 2023년 10월 23일
Thank you for your feedback

4/10 - 별로예요

Mark

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really run down but great location. Was on fourth floor, lift only to second floor. Hard work going up and down and I am fit. Water pressure for shower was poor and fixtures broken.
2023년 10월에 4박 숙박함
답변 제공: Hotel guest relations team 님, 2023년 10월 13일
Thank you for your feedback

4/10 - 별로예요

Rosalyn

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Hotel 님, 2023년 10월 9일
Thank you for your feedback

2/10 - 너무 별로예요

Mark

2023년 9월에 2박 숙박함
답변 제공: Hotel guest relations team 님, 2023년 10월 3일
Thank you for your feedback

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Hotel Guest relations team 님, 2023년 9월 25일
Thank you for your email

8/10 - 좋아요

mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Hotel Guest relations team 님, 2023년 9월 25일
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6/10 - 괜찮아요

Mark

단체 여행
좋아요: 직원 및 서비스
Very pleasant staff and helpful but hotel quiet old and tired, we stayed in 4th floor and the shower/bath taps pressure was non existent
2023년 9월에 1박 숙박함
답변 제공: Hotel guest relations team 님, 2023년 9월 18일
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2/10 - 너무 별로예요

Stephen

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
On arrival the room was on the 4th floor lift only to the 2nd, room small stuffy no openable window as it was broken, toilet broken, filthy towels on the bathroom floor, dirty bed linen with blood stains. Complained moved to a suite actually just a normal sized room, which still had issues. On the garantee we had this new room for the duration of our stay we stayed as we had Americanfriends at the hotel, only to recieve a call on the Friday day 5 of our 6 night stay to return and move to a smaller room at this stage we checked out never again.
2023년 9월에 4박 숙박함
답변 제공: Hotel guest relations team 님, 2023년 9월 13일
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2/10 - 너무 별로예요

Stephen

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
On arrival our room on the 4th floor (no lift after floor 2) room stuffy ,window broken, dirty towels, dirty bed linen with blood stains,toilet leaked did not flush. Complained given better room called a suite again dull ,stuffy, wall paper peeling off the walls, one dangerous light we could not use, broken sharp bathroom floor tiles, bath panel falling apart. As we were there at your alternative hotel and the fact we were meeting our American friends also staying there as your alternative we decided as the new room was an improvement and we could stay in the room until Sunday we stayed.On Friday while out we had a call from the hotel to come back pack up and move to a smaller room, at this point we returned packed up and moved to another hotel costing us, but at least we felt treated better. As we left the manager followed us down the street trying to pacify us but this was to late. We would like the the last two nights refunded . This was a very stressful experience for myself and my wife.
2023년 9월에 2박 숙박함
답변 제공: Hotel Guest relations team 님, 2023년 9월 13일
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10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice staff Good room I’ll be back
답변 제공: Hotel Guest relation team 님, 2023년 9월 2일
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10/10 - 훌륭해요

Val

좋아요: 편의 시설/서비스
Lovely reception area & staff Nice clean room Beautiful sheets
2023년 8월에 1박 숙박함
답변 제공: Hotel Guest relation team 님, 2023년 9월 2일
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8/10 - 좋아요

Penelope

2023년 8월에 1박 숙박함
답변 제공: Hotel Guest relation team 님, 2023년 9월 2일
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2/10 - 너무 별로예요

Diane

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
obsolutely disgusting
i would not recommend staying at this hotel for one minute never mind one night, paper was hanging off the ceiling and walls and that was in our upgraded room so you can imagine the original with the toilet not fitted properly bulbs and lamps not working air con needed ripping out as it was either loud or too hot if you switched it off . It is classed as 4 star but believe me that is the biggest lie of all,ignore the pictures I think they must have been taken about 30 years ago and that is no exageration sorry about the negative but there really was no positive
2023년 8월에 3박 숙박함
답변 제공: Hotel guest relations team 님, 2023년 8월 20일
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4/10 - 별로예요

Maria

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hotel in need of some loving TLC
I booked a twin room and when we turned up we were given a key to a beautiful suite room which was lovely apart from it had one double bed. We were then given a twin room in the attic that has seen better days, it was on the 4th floor and the lift only went up to the second so we had to walk the rest of the way! The room was clean but the shower dribbled out and the window stills had dry rot, you couldn’t open the window because of it. Staff were very accommodating and friendly, just think this hotel need a bit of updating.
2023년 8월에 1박 숙박함
답변 제공: Hotel guest relations team 님, 2023년 8월 14일
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4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Needs updating throughout and made comfortable
Disappointed wish I had the option to cancel. The breakfast was beyond awful.
2023년 7월에 1박 숙박함
답변 제공: Hotel guest relations team 님, 2023년 7월 24일
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10/10 - 훌륭해요

Anne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very quiet room so managed to sleep well. It is very close to underground . Beautiful neighbourhood and a lovely part of London.
2023년 7월에 1박 숙박함
답변 제공: Hotel 님, 2023년 7월 20일
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