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윈게이트 바이 윈덤 질레트 - 캠플렉스 근처 여행 후기

2.5 out of 5
윈게이트 바이 윈덤 질레트 - 캠플렉스 근처
1801 Cliff Davis Dr., Gillette, WY

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 482개" "
평점 8 - 좋아요. 1003개 이용 후기 중 315개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 108개" "
평점 4 - 별로예요. 1003개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 38개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

Machelle

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We stay here quite frequently, but for some reason this time the grounds were quite dirty. garbage laying around and our room was not cleaned to the best.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall good hotel. However our garbage can was not empty and our shower was a tub/shower all in one. Need to snake the drain
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Brock

Good
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Todd

좋아요: 직원 및 서비스
The tv had the cable stolen. After we checked in, went and ate. Went to turn tv on to no avail. Property manager came immediately, found the issue and relocated us across the hall to a new room!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff. All the employees were very courteous
2024년 4월에 1박 숙박함

8/10 - 좋아요

RUTH

Good location, safe area.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Jen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked this place because it had a hot tub and pool, hot tub was broken and saw that it has been since Nov. ‘23, and the pool was beyond cold. The room was clean but the bathroom was not. Toilet hadn’t been wiped down, and the shower and sink didn’t drain properly. The hot water was only available for one shower then became like warm. The front desk help was never around to help or complain, we also needed more towels and couldn’t ever find anyone to help. The phone in our room didn’t work at all to call out or to the front desk and the tv was hit and miss on working too. The key cards had to be used a certain way to open the doors if they opened the doors at all. Side entrance door was broke so you didn’t even need a card. The property needs updated and a lot of work. Everything was worn down. We were very dissatisfied
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Gerri

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Nasima 님, 2024년 3월 29일
Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you had an overall positive experience. Your insights help us continually improve, and we hope to welcome you back soon for an even better stay!

10/10 - 훌륭해요

Laura

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and great to work with
2024년 3월에 4박 숙박함
답변 제공: Nasima 님, 2024년 3월 29일
On behalf of the entire hotel staff, we want to extend our heartfelt gratitude for your glowing review! It's incredibly rewarding to hear that your experience with us exceeded your expectations.!

4/10 - 별로예요

Craig

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Hot tub and tv didn’t work
2024년 3월에 1박 숙박함
답변 제공: Nasima 님, 2024년 3월 29일
We sincerely apologize for the inconvenience you experienced with the hot tub and TV during your stay. Rest assured, we're taking immediate action to address these issues to ensure a more enjoyable experience for our guests in the future. Thank you for bringing this to our attention

2/10 - 너무 별로예요

Dani

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My bathroom wasn't cleaned, they didnt have enough towels at the front desk, hot tub was luke warm.
2024년 3월에 1박 숙박함
답변 제공: Nasima 님, 2024년 3월 29일
We sincerely apologize for any cleanliness issues you encountered during your stay and for the lukewarm hot tub experience. Rest assured, we've taken immediate action to address these concerns, and our team has worked diligently to ensure that our rooms are impeccably clean. Additionally, our hot tub is now fully operational and ready to provide a relaxing experience at the perfect temperature. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay

10/10 - 훌륭해요

Dena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was very clean and comfortable-and affordable as well; would not only stay there again but would highly recommend to friends and family
2024년 2월에 1박 숙박함
답변 제공: Nasima 님, 2024년 3월 29일
Thank you for your excellent review! We're thrilled to hear that you had such a wonderful experience with us. We can't wait to welcome you back for another fantastic stay!

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They need to be more attentive with breakfast, plates, bowls, food. Everything empty and to go ask to refill.
2024년 3월에 1박 숙박함
답변 제공: Nasima 님, 2024년 3월 29일
We appreciate your feedback regarding breakfast and apologize for any inconvenience caused. Rest assured, we're actively working to improve our breakfast service to ensure a more attentive experience for our guests. We're delighted that you enjoyed everything else at the hotel and would love the opportunity to welcome you back for an even better stay.

6/10 - 괜찮아요

Peary

가족 여행
좋아요: 직원 및 서비스
Room could have been cleaner. Lots of noise inside at night.
2024년 2월에 2박 숙박함

4/10 - 별로예요

Tyler

아이를 동반한 가족 여행
The pool was freezing, the tub was broken, the tub was cold, and the breakfast was poor.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Fatimah

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

4/10 - 별로예요

Erendira

아이를 동반한 가족 여행, 출장 여행
별로예요: 직원 및 서비스
Used to love it there but this place has really gone downhill! Breakfast was bad. They don’t refill food often. No silverware. Breakfast area was very dirty. Front staff is very unprofessional. No costumer service skills. Room key stopped working like 3 time! The beds are comfortable. But rooms are not very clean. Great location.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Rykie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No breakfast available even though it was still breakfast hours
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Erin

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived the room was not cleaned. The bed was unmade and there were used towels on the floor. The bed did get made but the bathroom was not cleaned and the towels were left there. I'm going to assume the rest of the room was not cleaned either. The food at breakfast was burned and started to get stale around 7:30/8 am. The coffee was not replenished in a timely manner. The pool was freezing and the pool room was also freezing, as if the heat was turned off in that area. It was a busy weekend so maybe they were understaffed but it wasn't an impressive hotel stay.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

LESLIE

2024년 2월에 1박 숙박함

4/10 - 별로예요

Michael

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Tv did not work in room. They moved me to another room. Desk missing in new room, hard to do work. Original room had a desk. At 249am, front desk called my room because earlier person did not move my information to new room and to ask if someone left a cell phone in room or bathroom. My key did not work in morning. Lady who fixed my key, I mentioned all this to her and she didn’t seem to care.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Tara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect everything.
Loved this hotel. Having to travel back in 2 weeks and will stay again.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Valerie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

April

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Wade

가족 여행
좋아요: 직원 및 서비스
The property was with out heat for a while and the ability to activate key cards were not working. They were very accommodating and still allowed us to check in, and heating was fixed by sundown. The rooms were clean. The smoke alarms went off and not sure they ever found the source. The pool was extremely cold and hot tub was not hot. The rooms/hallway smelled like smoke. All in all, it was fine and with extreme cold conditions outside I thought they were very helpful.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Hector

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Great hotel was just what I had expected.. wyngate always meets my expectations. Breakfast was good also.. would stay again.
2024년 1월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room not Cleaned
After checking in, we went to our room to find that it had not been cleaned. We checked in about 3hrs after the check in time. Called Wingate and they transferred me to a complaint service person, in which they hung up on me before being able to even speak with anyone.
2024년 1월에 1박 숙박함

4/10 - 별로예요

Amanda

가족 여행
The room we were in had water damaged walls that were flacking off. The breakfast was gone before 8am.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Adam

좋아요: 직원 및 서비스
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Trent

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very well kept and clean hotel that had everything to make our stay enjoyable.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not at the level of a Windham
We had to change rooms 3 times. The bathroom in the first room was disgusting. The second room had paint peeling on the tub, no remote. Hotel is old, outdaded, understaffed. Breakfast was meh. Front desk girl was also taking care of breakfast. General manager is MIA and won't talk to guests on request. We stayed at this hotel because it had good reviews and were highly disappointed. The only good thing it had was their front desk staff. They kept their cool and were helpful and accommodating for the most part.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Todd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check in and convent location
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Savannah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved everything check in was great the staff were wonderful in evwry way and just assisting us very well. My famiky and i enjoyed are stay. We will definitely return here and not bad on pricing it was enjoyable 😉
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

gregory

좋아요: 청결 상태
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Cyndi

2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Cherise

연인과의 여행, 반려동물 동반 여행
We had sound problems with our tv, went to the front desk and they fixed it instantly. The next morning while we were eating breakfast, we left our husky babies in our truck for maybe ten minutes. Our oldest decided to get into our smoothie that we thought was safe in the door cubby. Mango smoothie ALL OVER THE FRONT TWO SEATS. I went to the front desk and asked for some wet towels and explained what had happened. She found some dry towels lol, but I was able to use the lobby bathroom and get it cleaned up. My husky on the other hand, let’s just say she has orange spots all over still haha. The staff was very accommodating and super friendly! It was our first stay in a hotel with our huskies and everything went great!
2023년 10월에 1박 숙박함

8/10 - 좋아요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is well maintained, lots of new staff who were struggling, but they were upbeat and nice.
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Kathi

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Although it was minimal, I was charged more than the pre-determined amount, the pool was murky, the security door was broken, I had to wait for the desk clerk to finish chatting with her boyfriend before I could check out.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Mitchell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great except the breakfast.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Crisanto

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, but very dirty room and bathroom.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Joshua

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Severely under-staffed on a busy weekend
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

CODIE 님, Casper

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checked into the hotel a little bit early at 2:40pm- I was told the room may not be ready and it wasn’t, so we left. No issues since we were early. Came back at 5:45pm and our room was still not cleaned. The front desk asked us to give them 5 minutes and they would have it clean. We found a room elsewhere because we were so grossed out - the room was completely dirty with bedding rolled up on the floor- and they told us they could clean in 5 minutes? No thanks!
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Scott

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Samara

2023년 9월에 1박 숙박함

4/10 - 별로예요

Blake

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

Maureen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was in a great area!! What I didn’t like is that Expedia charged me about $150.00 extra bcuz I had to change my dates due to circumstances out of my control. I originally booked for Sept 20-22 for the Wyo State High Tennis Tournament and I had up to Sept 19th to change it. Well they swapped for September 24-27 due to weather, bcuz it was after 5pm on Sept 19th, you guys charged me for changing the dates. I book all my trips usually big trips thru Expedia but maybe I will rethink that next time for my daughters graduation this spring.
2023년 9월에 3박 숙박함

4/10 - 별로예요

Anne

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Never staying here again
Bathroom was dirty and tub dod not drain well and backed up…it was gross and the bathroom had mold in shower. Beds were very comfy though. Air conditioning would not stay on.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Melvin

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Not good. Room wasn’t ready when we arrived. We waited for a bit before the room was cleaned.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Claude

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Manque de services
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Charles

2023년 9월에 1박 숙박함