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홈우드 스위트 바이 힐튼 리치먼드-체스터 여행 후기

3 out of 5
홈우드 스위트 바이 힐튼 리치먼드-체스터
12810 Old Stage Rd, Chester, VA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 323개 이용 후기 중 145개" "
평점 8 - 좋아요. 323개 이용 후기 중 73개" "
평점 6 - 괜찮아요. 323개 이용 후기 중 46개" "
평점 4 - 별로예요. 323개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 323개 이용 후기 중 19개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Vitaliy

2024년 3월에 1박 숙박함

8/10 - 좋아요

Shamar

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Rooms was clean and comfortable
2024년 2월에 1박 숙박함
답변 제공: Kevin S. 님, 2024년 3월 18일
We're happy to hear that you enjoyed your stay, thank you for taking the time to provide us with your feedback.

6/10 - 괜찮아요

Rebecca

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Mixed experience
The service was spectacular. However, we asked for a toaster in our room and was told that the rooms were not provided with toasters and we would have to use the communal toaster in the dining area. Then, friends came to stay in a different room and they had a toaster! Additionally, we were in a 2 bedroom, 2 bath suite. The unit had 2 furnaces, one of which wasn't working. We ended up having to use space heaters to keep the suite warm. Not great given we paid over $300 per night for our stay.
2024년 1월에 3박 숙박함

4/10 - 별로예요

Martin

Very dirty , price expensive
2024년 1월에 1박 숙박함
답변 제공: Kevin S. 님, 2024년 1월 8일
We're very sorry to hear that you did not enjoy your stay. Our team strives to provide a comfortable and clean environment for our guests. We hope that you will give us another chance in the future.

8/10 - 좋아요

Greg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was great as was breakfast, but my room was right by the exit and for some reason maintenance staff needed to work on a door at 8am , slamming the door repeatedly easily 100 times over an hour period
2023년 12월에 1박 숙박함
답변 제공: Kevin S. 님, 2024년 1월 8일
Thank you for taking the time to share your feedback regarding your experience at our hotel. We are happy to hear that you enjoyed your stay but would like to apologize for the inconvenience that you experienced with the maintenance person. We will use this opportunity to ensure that our guests do not experience this again in the future.

10/10 - 훌륭해요

Mark

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2023년 12월에 1박 숙박함
답변 제공: Kevin S. 님, 2024년 1월 23일
We're so happy to hear that you enjoyed your stay. We look forward to welcoming you back the next time that you are in the Chester area!

2/10 - 너무 별로예요

Amanda

단체 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Under construction and or worth the money to stay here-go to courtyard-it’s in the same parking lot!!!!
2023년 11월에 2박 숙박함
답변 제공: Kevin S. 님, 2024년 1월 8일
We are very sorry to hear that you did not enjoy your stay. Our renovations are nearly complete and we hope that you will give us another chance.

2/10 - 너무 별로예요

Amy

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Many amenities were not available, free water was No accessible when the water was off for several hours, no hot water and no gym or pool.
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Sara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfy beds, nice rooms
2023년 9월에 2박 숙박함
답변 제공: Kevin S. 님, 2023년 9월 27일
Thank you for taking the time to share your feedback. We're very happy to hear that you enjoyed your stay!

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태
It's okay to spend a night
It was not bad, it was not good. I don't have anything really good or bad to say about the place. I found lots of hair in the bathroom. I find that off putting.
2023년 8월에 1박 숙박함
답변 제공: Kevin S. 님, 2023년 9월 27일
Thank you for sharing your feedback regarding your stay. We appreciate this information and are continually striving to improve our guests experience. We hope to see you again soon!

10/10 - 훌륭해요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
Just an overnight. All of our needs were met.
2023년 8월에 1박 숙박함
답변 제공: Kevin S. 님, 2023년 8월 25일
We’re very happy to hear that you enjoyed your stay. We hope you’ll come see us again the next time that you’re in the area!

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
4 guys in parking lot without shirts on peeking into vehicles
2023년 8월에 1박 숙박함
답변 제공: Kevin S. 님, 2023년 9월 27일
Thank you for sharing this information with us. We take the safety and security of our property and guests very seriously and have increased our parking lot surveillance.

10/10 - 훌륭해요

Deborah

2023년 8월에 2박 숙박함
답변 제공: Kevin S. 님, 2023년 9월 27일
We're happy to hear that you enjoyed your stay!

8/10 - 좋아요

Nidya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Person at front desk very nice his bame is Victor
2023년 8월에 1박 숙박함
답변 제공: Kevin S. 님, 2023년 8월 25일
Thank you for taking the time to share your feedback. Victor is a great part of our team. We hope you’ll come back and see us again soon!

4/10 - 별로예요

Cristina

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room was old and not clean. Water damage in room and not worth the price.
2023년 7월에 1박 숙박함
답변 제공: Kevin S. 님, 2023년 7월 21일
We're very sorry to hear that you did not enjoy your stay at our hotel. We are constantly working to improve our guests experience and hope that you will give us another chance in the future.

10/10 - 훌륭해요

Maria

2023년 7월에 5박 숙박함
답변 제공: Kevin S. 님, 2023년 7월 19일
We’re very happy to hear that you enjoyed our hotel. Thanks so much for leaving your feedback, we look forward to seeing you again soon!

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 5박 숙박함
답변 제공: Kevin S. 님, 2023년 7월 19일
We’re very happy to hear that you enjoyed our hotel. Thanks so much for leaving your feedback, we look forward to seeing you again soon!

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Kevin S. 님, 2023년 6월 6일
Thank you for sharing your feedback. We're very happy to hear that you enjoyed your stay and look forward tol welcoming you back soon!

10/10 - 훌륭해요

Reginald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was just all around great
2023년 5월에 3박 숙박함
답변 제공: Kevin S. 님, 2023년 6월 6일
Thank you for taking the time to share your feedback regarding your recent stay. We're very happy to hear that you had a great experience!

10/10 - 훌륭해요

Dustin

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place
2023년 5월에 1박 숙박함
답변 제공: Kevin S. 님, 2023년 5월 19일
We're very happy that you enjoyed your stay. We look forward to welcoming you back in the future!

8/10 - 좋아요

Monica

2023년 4월에 1박 숙박함
답변 제공: Kevin S. 님, 2023년 5월 17일
Thank you for taking the time to share your feedback with us. We're very happy to hear that you enjoyed your stay and look forward to welcoming you back again in the future!

10/10 - 훌륭해요

Erin

2023년 4월에 1박 숙박함
답변 제공: Kevin S. 님, 2023년 4월 11일
Thank you for taking the time to provide your feedback on your recent stay. We're very happy to hear that you enjoyed yourself and look forward to welcoming you back soon!

10/10 - 훌륭해요

Daniel A

2023년 4월에 1박 숙박함
답변 제공: Kevin S. 님, 2023년 4월 11일
Thank you for taking the time to provide your feedback on your recent stay. We're very happy to hear that you enjoyed yourself and look forward to welcoming you back soon!

6/10 - 괜찮아요

Thomas

2023년 4월에 1박 숙박함
답변 제공: Kevin S. 님, 2023년 4월 11일
Thank you for taking the time to review your recent stay. Our team is striving to ensure that all of our guest enjoy their stays. We hope that you will give us another chance in the future.

10/10 - 훌륭해요

Natasha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and well kept.
2023년 3월에 1박 숙박함
답변 제공: Kevin S. 님, 2023년 4월 3일
Thank you for taking the time to provide your feedback regarding your recent stay at our hotel. We're very happy to hear that you enjoyed your stay and look forward to welcoming you back soon!

10/10 - 훌륭해요

Tracey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Kevin S. 님, 2023년 3월 4일
Thanks so much for sharing your feedback, we’re very happy to hear that you enjoyed your stay.

8/10 - 좋아요

Pedro

2023년 2월에 9박 숙박함
답변 제공: Kevin S. 님, 2023년 3월 3일
Thank you for providing your feedback about your recent stay with us. We're very happy to hear that you enjoyed your stay and look forward to welcoming you back soon!

2/10 - 너무 별로예요

Pauline

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The front desk person was lovely. The room, however, smelled of smoke, there were dirty dishes in the dishwasher, no sheets, pillows or blanket for the pull out couch, ice machine didn’t work and in general not very clean.
2023년 1월에 1박 숙박함
답변 제공: Kevin S. 님, 2023년 3월 3일
We're very sorry to hear about the issues that you experienced during your recent stay with us. Our team is continually working to improve our property and our guests experience. We hope that you will give us another chance in the future.

4/10 - 별로예요

lakythia 님, jamaica

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Our room had roaches
답변 제공: Kevin S. 님, 2022년 12월 28일
We're very sorry to hear about your experience at our hotel. We take the comfort, and cleanliness of our guest rooms very seriously and are committed to ensuring that all of our guests have a pleasant experience.

8/10 - 좋아요

Angel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Its ok for a one night trip.
It was good for a 1 night stay, kitchen we didnt need but the bed arrangement was fine. Like having a sitting area if everyone doesnt go to bed at the same time. Check in clerk was nice. Couldn't use app to check in because hotels.com doesn't send you an actual confirmation number to put in the hilton app. Hotel is worn and dated. Chip in the tub ceramic, couch looks really worn. No linen for pull out sofa. Bedding is thin and no extra blankets but lobby is nice. Lobby is updated with fireplace .
2022년 12월에 1박 숙박함

6/10 - 괜찮아요

Josiane

연인과의 여행
좋아요: 직원 및 서비스
Liked your staff very much. Very helpful: Maria, Victor, Kelly and Rosemary.

10/10 - 훌륭해요

Daniel 님, Snowmass

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay, clean and close to everything.
2022년 11월에 2박 숙박함
답변 제공: Kevin S. 님, 2022년 11월 25일
Thank you for taking the time to share your feedback. We're very happy to hear that you enjoyed your stay!

2/10 - 너무 별로예요

Shanice

2022년 11월에 1박 숙박함

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean hotel
2022년 10월에 1박 숙박함
답변 제공: Kevin S. 님, 2022년 10월 31일
Thank you for taking the time to share your feedback. We're very happy to hear that you enjoyed your stay!

4/10 - 별로예요

Jingwen

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very old facility, compact room. We select a jet bath, hoping to have some fun. Hair was flushed out from jets...
2022년 10월에 1박 숙박함
답변 제공: Kevin S. 님, 2022년 10월 31일
We're very sorry to hear about your experience during your recent stay with us. Our team is working hard to ensure that we have clean and comfortable rooms for all of our guests. We are also very excited to be beginning a full renovation in the coming weeks.

6/10 - 괜찮아요

Karen R

아이를 동반한 가족 여행
별로예요: 청결 상태
Nice breakfast
2022년 10월에 3박 숙박함
답변 제공: Kevin S. 님, 2022년 11월 25일
We're happy to hear that you enjoyed our breakfast. We look forward to welcoming you back in the future!

4/10 - 별로예요

Robert

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Deteriorating Conditions
We’ve stayed here about 6 times. Swimming pool has been closed for months. In our room the main TV was broken. One electric cook top element was broken and so was the dishwasher. We had only 1 dinner fork. Ice machine on 5th floor has been broken for a month; now the 6th floor machine is out of order. Breakfast coffee was cold. Chester VA is a main stop-over for us. We will be choosing another hotel from now on.
2022년 10월에 1박 숙박함
답변 제공: Kevin S 님, 2022년 11월 25일
We're very sorry to hear about the conditions that you experienced during your recent stays. Our pool has been completely resurfaced and will open next week. In addition, we will be beginning a full renovation very soon. We hope that you will give us another chance in the future!

4/10 - 별로예요

Darnell 님, Washington

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
Needs to be remolded
2022년 9월에 1박 숙박함
답변 제공: Kevin S. 님, 2022년 9월 26일
Thank you for taking the time to provide your feedback on your recent stay. We are very excited to be beginning a complete renovation and look forward to having a like new hotel in the near future.

8/10 - 좋아요

Genevra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was excellent and breakfast was good
2022년 9월에 2박 숙박함
답변 제공: Kevin S. 님, 2022년 9월 26일
Thank you for taking the time to provide your feedback. We're very happy to hear that you enjoyed your stay and look forward to welcoming you back the next time that you're in the Chester area.

8/10 - 좋아요

Sophia

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

8/10 - 좋아요

Vivian

2022년 8월에 1박 숙박함
답변 제공: Kevin S. 님, 2022년 8월 22일
Thank you for taking the time to share your feedback. We're happy to hear that you enjoyed your stay and look forward to welcoming you back in the future!

6/10 - 괜찮아요

Taryn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함
답변 제공: Kevin S. 님, 2022년 8월 19일
Thank you for taking the time to share your feedback regarding your recent stay with us. We are excited to be beginning a renovation in the very near future and hope you'll stay with us the next time that you're in the Chester area!

10/10 - 훌륭해요

Kristal

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I didn’t like that I had to wait almost 30 to 40 mins after check in for my room to finish being cleaned. Other then that everything else was great
2022년 8월에 1박 숙박함
답변 제공: Kevin S. 님, 2022년 8월 8일
Thank you so much for your feedback regarding your stay at our hotel. I'm very sorry to hear about the wait that you experienced during check in. I am very happy to hear that you enjoyed the rest of your stay. We look forward to welcoming you back the next time that you are in the Chester area!

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay and the staff was very nice and very pleasant and the room was like being at home. The hotel was very clean and it was a great place to stay and the complimentary breakfast was great.
2022년 7월에 1박 숙박함
답변 제공: Kevin S. 님, 2022년 7월 25일
Thank you for taking the time to share your feedback. We're very happy to hear that you enjoyed your stay and look forward to welcoming you back soon!

8/10 - 좋아요

Chantel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable stay
2022년 7월에 1박 숙박함
답변 제공: Kevin S. 님, 2022년 7월 13일
Thank you for taking the time to share your feedback. We're very happy to hear that you enjoyed your stay and look forward to welcoming you back soon!

10/10 - 훌륭해요

Maurice

2022년 5월에 1박 숙박함
답변 제공: Kevin S. 님, 2022년 7월 14일
Thank you for taking the time to share your feedback. We're very happy to hear that you enjoyed your stay!

2/10 - 너무 별로예요

Stacey

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I spent almost $200 a night to stay here. It was dirty, bathroom fixtures were broken. Used bar of soap in the shower. Furniture was stained, was given a smoking room without telling me. I will never stay at a Hilton again. Staff was made aware 1st day of broken fixtures and used soap in the shower yet did nothing. Pool was closed for the entire duration but was advertised when I booked the room. Hotel advertised laundry in the hotel but you had to pay extra to use it. I've stayed at other hotels that didn't charge for landry. The elevators were dirty and everything except the lobby and breakfast area was old, out dated, and broken. Very disappointed with my stay and will never come back.
2022년 7월에 4박 숙박함
답변 제공: Kevin S. 님, 2022년 7월 25일
I'm very sorry to hear about the issues that you experienced during your stay. Our team is working to address the issues that you have mentioned and hopes to have these issues resolved very soon. We appreciate you taking the time to provide your feedback regarding your recent stay.

10/10 - 훌륭해요

Claudia 님, San Diego

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They were wonderful at checkin considering I was with 2 kids and one running around like a maniac in the lobby. Quick and helpful so that I could put my gremlins away. Spacious and good breakfast. Room was clean and spacious as well. And all clean and in good condition.
2022년 7월에 1박 숙박함
답변 제공: Kevin S. 님, 2022년 7월 6일
Thank you so much for sharing your feedback. We are very happy to hear that you enjoyed your stay and look forward to welcoming you back the next time that you're in the Chester area!

10/10 - 훌륭해요

Darlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was nice. Having a separate living vs sleeping room was great, as was the full kitchen. And giving us free water bottles any time we wanted was a very nice touch in such a hot and humid area.
2022년 6월에 3박 숙박함
답변 제공: Kevin S. 님, 2022년 6월 27일
Thanks so much for taking the time to share your feedback! We're happy to hear that you enjoyed your stay and look forward to welcoming you back soon!

4/10 - 별로예요

Joselyn

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
They definitely need a remodeling,bathroom is not in a good condition,seems like everything in that room need to be remodeled .
2022년 6월에 1박 숙박함
답변 제공: Kevin S. 님, 2022년 6월 27일
We're very sorry to hear about the condition of the room that you stayed in. We are excited to be planning a renovation in the very near future and hope that you will give us another chance in the future!