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Reviews of Mesón Sacristía de la Compañía

4 out of 5
Mesón Sacristía de la Compañía
6 Sur No 304 Callejón de los Sapos, Centro Histórico, Puebla, PUE

Reviews

8.6

Excellent

Rating 10 - Excellent. 77 out of 149 reviews" "
Rating 8 - Good. 49 out of 149 reviews" "
Rating 6 - Okay. 13 out of 149 reviews" "
Rating 4 - Poor. 6 out of 149 reviews" "
Rating 2 - Terrible. 4 out of 149 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in the heart of Puebla
A darling hotel in the heart of Puebla. Staying in a traditional casona you really feel you've gone back in time but with all the modern amenities. Carlos, the innkeeper, was a joy and we loved everything about our stay here. Highly recommend!
Stayed 3 nights in May 2023

4/10 Poor

Mazen

Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Lovely property, however, I did not notice in the “special instructions” that guests could only check in during a very limited 2 hour time frame. It also said that guests arriving after 3 pm would not be able to check in until the next day. My husband and I panicked, as it was already close to 5 pm by the time we arrived. We thought we really had a problem, as it was New Years Eve, and all of the other hotels in town were full. Fortunately, we were able to contact the hotel and give our arrival time. The guy at the desk said that was no problem and that we could check in whenever. If this is the case, the message about limited check in hours should be removed. What hotel only allows a 2 hour check in time? Also, the property is a bit of a distance from the town of Taxco and there is no restaurant (they only offer breakfast). Guests should be advised to eat dinner or bring it with them as there is also no other option nearby. Being that it is a distance from town, a restaurant should be available.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great location, ambiance and food! Minor details on maintenance.
Stayed 2 nights in Feb 2019

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this little hotel!
What this hotel lacks in luxury it makes up in charm. It is almost like living in a museum. Be patient with the hot water. It takes time but will get there. The staff is friendly and helpful. Very nice breakfast included and the chicken soup is wonderful. My second stay there and hope it won't be my last.
Stayed 4 nights in Feb 2019

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Precious Gem in Centro Historico
Absolutely lovely experience at this special boutique hotel! The room was breathtakingly furnished, the bed comfortable and many thoughtful touches added to make the stay perfect. The service was friendly and efficient, the breakfast delicious. The location rocks—two blocks from the Zocalo and on a classic street (Toad Alley.) I will definitely return.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures don't really do it justice
Great location right off main points of interest. Pretty little street. Our room was gorgeous, old furnishings, nice sitting area. Rooms open up onto a shared, courtyard restaurant. Perfect for our needs. Like many hotels in Mexico, hot water is not consistent in shower. The courtyard is a well reviewed restaurant, open to the public. That is good and bad. Great music in the afternoon on the weekend when we were there. Loud late one night when we were headed off to sleep. I rated it a "4" for service, not for any bad reason but simply the lack of a "host" type feel like we have experienced in some of the best boutique type hotels. Staff was nice enough but it didn't feel as homey as some other places.
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Beautiful Hotel BUT
The location is perfect and the decor is amazing. And the included breakfast is wonderful but I wouldn’t stay again largely because I didn’t have hot water for a shower. Additionally, checkin came with no basic information like check out times, when the front door locks and what to do if you aren’t back or a simple reminder that breakfast is included. It could be so much better.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the front desk are exceptional, very kind and go out of their way to ensure they meet all your requests...just ask.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2018

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
A Step into Mexico’s Past
The staff is excellent. Bed was nice and room was clean. Hotel is close to great food, museums, the plaza - just a great location within walking distance of everything. Breakfast at the hotel was substandard everyday. The room was warm and the ceiling fan inadequate. Water pressure in the shower left a little to be desired also. This is a common problem in Puebla. Hotel is filled with Mexican antiques and culture.
Stayed 3 nights in Oct 2018

2/10 Terrible

Melissa

Disliked: Staff & service, property conditions & facilities, room comfort
Do NOT trust the staff
There are many pluses to this hotel, but negatives outweigh. I could never recommend staying here. As non-Spanish speakers, we struggled to communicate with staff. They treated us well, but we were taken advantage of by restaurant staff in a scam we suspect they repeat. On our last night Luis, our waiter throughout our stay, set 2 bottles of mezcal out and said they were “house mezcals” and proceeded to write down prices for us. The amounts seemed high, but we were willing to pay for mezcal we could not get in the US. When we agreed to the purchase, staff that had been hovering went to the kitchen for an energized conversation, which put us on edge. Once in our room we investigated prices and realized they were inflated by 300% over retail. With limited language skills, we felt it was impossible to undo the transaction that night. I strongly suspect the staff split the proceeds of the scam. We have since contacted the hotel owners and management regarding the situation. They chose to do nothing. Lesson learned: do not be so trusting. A quality hotel should only hire employees they and their guest can trust, and that is not the case at this hotel. A more careful reading of other reviews upon our return, it is clear this is a known issue and that management does not care to protect guests from similar episodes of scams and over-charges.
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon in Puebla
We spent 3 nights at this fabulous hotel, great location, staff is extremely friendly. I totally recommend this hotel.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Give another place a chance
The location is great. It’s a short walk away from the Zocalo and steps away from a nice small bar. The breakfast was good. The staff gave a weird vibe. In particular two of them; they seemed creepy to me. The small table and the dresser in our room had a broken piece. There was a hole in the bathroom wall and the small mirror looked like it had been glued back on. No big deal, but no one wants to see their room falling apart. The shower caps seemed used. One had a small hole and was stretched out (used). When we arrived, the towels were stiff. One had a dirt stain. The beds were horrible! The worst i’ve ever slept in! I will not be staying here again mainly because of that. I need a good night sleep... especially after being out all day exploring! Also, check your bill. We had a few drinks at the bar and they tried to charge us for an extra drink.
Stayed 3 nights in Apr 2018

10/10 Excellent

Andrew, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely traditional building, right in town, so most convenient
Stayed 4 nights in Apr 2018
Response from Diana Durán, Dirección Comercial on Apr 18, 2018
thanks!!! we hope see you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Mexican Boutique Hotel
The decoration is beautiful, the staff is very nice and the hotel is very clean. I enjoyed the Mexican breakfast, it was delicious!
Stayed 1 night in Dec 2017
Response from Hotel Mesones Sacristia on Jan 2, 2018
It is a pleasure that you have had a wonderful stay, we appreciate your preference and we hope to see you again

8/10 Good

Ronald, Las Vegas, NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two blocks from the Socalo (center).
We stayed 2 nights at this hotel. We traveled with our daughters whom are 6 and 7. The check in was fast and painless, we even got our room upgraded from one king bed to 2 queens without a problem. The hotel is close to everything and has free breakfast and wifi however the wifi connection was really slow. This hotel is not suitable for people that can't climb stairs since there is no elevator. The room has the coolest room key ever...wait till you see ;-)
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real treasure
This hotel is charming, has an excellent restaurant, a welcoming staff, and is situated in a fabulous neighborhood, very close to the center of town. Moreover, there is live music in the courtyard at certain times during the week. I could not have made a better choice or have had a more authentic Mexican experience.
Stayed 4 nights in Oct 2017

10/10 Excellent

Chris, Tucson, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with great character in the historic centro
Staff were very accommodating and the in house restaurant was as good, if not better, than any of the other restaurants we visited. They had the best chile en nogada, which we thoroughly enjoyed,as well as some local delicacies like escuinte and escamoles. The rooms were very comfortable and although the venue outside our room was lively in the evenings, it stopped at a reasonable hour and the hotel became very quiet. Numerous sites of interest were within a short walking distance including museums, shopping, restaurants and churches. For more distant destinations, taxis were readily available and very reasonable in price. If we return to Puebla, I will stay here again.
Bed our room
My daughter at breakfast
Sitting area our room
Courtyard restaurant
Stayed 6 nights in Jul 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Lack of ventilation
Services are very good hotel very stuffy , the hotel is located in very good area
Stayed 6 nights in Jun 2017
Response from Public Relations on Jul 15, 2017
Dear guest, We are grateful for your recent stay to Mesones Sacristia. We are happy on having known that all our attentions and services fulfilled your expectations to enjoy a wonderful stay. We feel taken pleasure on having listened to your nice comments on the service that received, our delicious culinary offer and our wonderful cultural environment. We wait offer to us the pleasure of serving again in a nearby future. Receive a cordial greeting.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Dear guest, We are grateful for your recent stay to Mesones Sacristia. We are happy on having known that all our attentions and services fulfilled your expectations to enjoy a wonderful stay. We feel taken pleasure on having listened to your nice comments on the service that received, our delicious culinary offer and our wonderful cultural environment. We wait offer to us the pleasure of serving again in a nearby future. Receive a cordial greeting. Guadalupe Cuapantecatl Mota

6/10 Okay

Geoffrey

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bummer
The concerge tried his best to make our stay enjoyable but he had to work against significant problems at the hotel. Our toilet did not work consistently, the room was stiflingly hot, little natural light and a confined space . If you waited long enough you would get hot water in the shower, but 10 mins is too long. Overall they did not give value for money. There are much better options nearby

8/10 Good

rocklin, CA., L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
This was our first trip to Puebla and the experience was increadible. Staff was warm and professional. The decore was very colonial with bright vivid colors and walking distance to the Centro. I will definitely return.
Response from Director of Public Relations. on Jul 1, 2017
Dear guest, We are grateful for your recent stay to Mesones Sacristia. We are happy on having known that all our attentions and services fulfilled your expectations to enjoy a wonderful stay. We feel taken pleasure on having listened to your nice comments on the service that received, our delicious culinary offer and our wonderful cultural environment. We wait offer to us the pleasure of serving again in a nearby future. Receive a cordial greeting.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Puebla El Centro
This hotel is just steps away from Puebla El Centro in a 200 year old former residence. The decor is very charming and includes many antiques from the 19th century. The owners are, in fact, antique dealers. The in-house restaurant spills out into the atrium which is a very tranquil garden in the middle of the city. The food is good to very good, particularly, the breakfast fare (included with the stay).

10/10 Excellent

Karen, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The HOME AWAY FROM HOME
Could not have been better. The staff is wonderful and the restaurant is 5 stars with a wonderful chef! Rooms large and comfortable. We are coming back again and again. Close to everything . Met the owner, chef and all staff! Like our family ! Gorgeous place and city! Best trip ever due to this hotel and staff!!! We love the place!!!

2/10 Terrible

Gary

Disliked: Staff & service, property conditions & facilities, room comfort
Good location, poor hotel service
The hotel sells itself a boutique hotel, it's NOT (thread bare sheets,towels with huge holes, poor water pressure in Master suite, ragged housecoats, & furniture that is more junk than antique). I contacted hotel in May for a party in November. I sent several emails confirming dinner details & entertainment. POSITIVE: Singer was AWESOME . Check out Los Antiguos Bohemios in Puebla. Performers started on time & played as scheduled. NEGATIVE: the rest of the evening. Wait staff behaved as if the singer had never performed there. She was the only professional amongst them. I reconfirmed the tasting menu in several emails, wait staff clueless. A tasting menu is supposed to be the best the chef has to offer, well timed, and perfectly executed. Ruth Ruiz’s food is below average at best. She needs to learn what great food & service is. Actually Meson management needs a lesson in hospitality. We had an appalling incident with the wine & any hotel worth its reputation would have graciously acknowledged the mistake. Not these people. We paid for THEIR mistake & where willing to move on but again Ms Ruiz showed her unprofessionalism. The tasting dinner went on until 11.30 due to kitchen & bad service. Yet when asked if we could have a cup of tea at 10.10 pm the next night the kitchen was closed & not before Ruth Ruiz displayed incredibly rude behaviour to guests. Mgmt never apologized. No class. Friends stayed at Descanseria: food, service, hotel 100% better, go there.

10/10 Excellent

Steve, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was too ill to really appreciate but...
Incredibly beautiful period piece hotel. Rich, colorful, vibrant. I arrived quite ill and fell immediately asleep so I didn't have an opportunity to view each room nor soak up the overall vintage flavor of the place. But I will definitely return (I have a job that takes me to Tehuacan many times each year) and will spend at least a day or two to savor the place and eat in their beautiful dining environment.

8/10 Good

David

Liked: Property conditions & facilities, room comfort
Greal location but AVOID certian rooms
This 8 room colonial house has lots of charm, great location and food. Room selection is very important as half the room have windows that open over restaurant area. Our room #5 suffered from food smell, music, and dinning room noise. Avoid room #s 1,4,5,and 9. Except for Elizabeth at the front desk, all staff were sour, grumpy, and unfriendly.

8/10 Good

marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People were nice, room was spacious. Bed seems old and lumpy. Same with pillows

10/10 Excellent

Marc Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room but bed uncomfortable. Good location, friendly staff that spoke English.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, great locstion
Recommend this hotel to anyone. The tinyest feedback we had was our room had no window to outside so felt a little dark, but it was so comfortable we didn't mind overall. Breakfast was abundant and great quality. It's worth having dinner there as restaurant food is fantastic. There's a cooking school too if you have time. Staff were gorgeous and so helpful, there was always someone with good English. And you couldn't get a better location. Very happy.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful food, price. Will stay there again. Close to everything.

10/10 Excellent

Susan, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charm in a boutique hotel
We stayed at Meson Sacristia as a stopover on our way to the Mexico City airport. There is an Estrella Roja bus directly from Puebla to the airport. The hotel is charming with all sorts of antiquities scattered around and a very good restaurant. The rooms are carefully furnished with high ceilings, retaining the feel of the original "convent". We were in the smallest suite but there was plenty of space. We had a window on the patio instead of the street - less light but quieter. It was a great "special" place for the close of our Mexico trip.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good expirence, the breakfast is also good there near a lot of shops and restaurants

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every way.
You can't beat the central, walk-everywhere location. The on-site restaurant is outstanding, and there are plenty of other fine places to eat or simply relax with a coffee or drink in the same area while watching plaza and street life. Easy check-in, easy check-out; helpful and welcoming staff; spacious room and very comfortable bed and pillows. The bathroom is a tight fit for one person, would be impossible for two at the same time. A bit noisy in the evening because of live music downstairs in the restaurant, but it's quiet again by 10:00 or so. I've stayed at several hotels in the same area of Puebla over the years, and this is one I'll come back to.

8/10 Good

Frank, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel in Puebla
Charming ambiance near zocalo. Friendly staff. Super breakfast included. Would stay there again.

8/10 Good

Rockin Rollin, Mississauga, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint hotel.
Very nice overall. A lot of character with religious artifacts. We did find the bed uncomfortable/hard however. About 5 minutes to the Zocalo. Valet parking, good service.

8/10 Good

Robert, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic heart of the city
In the heart of the historic center!! An alive and beautiful place!!

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Iona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel very close to the city centre old town. Would recommend if you are looking for something a little different.

10/10 Excellent

SALOMON, NORTH HOLLYWOOD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PUEBLA IN EVERY CORNER
BUILDING IS OLD, BUT THAT'S THE GOOD PART. DECORATION, COLORS, THE WHOLE HOTEL IS BEAUTIFUL. ROOMS ARE UNIQUE, LARGE, CLEAN AND COMFORTABLE. IT'S A LITTLE EXPENSIVE BUT TOTALLY WORTH IT. CUSTOMER SERVICE VERY GOOD AND NEIGHBORHOOD IS GREAT. NEAR FROM EVERYTHING. I'D STAY THERE AGAIN.

8/10 Good

Victor, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Very nice "boutique" hotel. Perfect neighborhood and location (historic center). Old convent with a central patio, giving the feeling of an old apartment complex. Great breakfast.

8/10 Good

r. qq, san diego ca.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel ,nice neighboardhood ,really charming,
hotel is really out of the ordinary concept of other hotels ,is a statement of Puebla, couldn't be any better .

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Esmeralda , San Diego, Ca.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful colonial boutique hotel
Meson is a very special hotel. The wonderful staff, the colonial building, the exquisite antiques, all added to the experience. Oh and the food! The only complaint (a minor one), was that there a persistent odd smell (old plumbing) that wafted out of the bathroom. We sprayed some essential oils daily so it wasn't that big of a deal. All in all wonderful hotel!

6/10 Okay

Paula, Texas

Liked: Cleanliness, staff & service, room comfort
Great Employees!
Staff very helpful with information of the area and restaurant recommendations. Only meal we ate at the hotel was breakfast. Bacon was so crisp it was this same color as the black beans. One morning out of three it was cooked properly. Previous guest left disposable contact lens containers in the bathroom and housekeeping did not toss. Coffee machine in room but all plugs were about 10 or 12 feet away. Could not move the coffee maker to another location. This is not a botique hotel however it was comfortable and reasonably well located.

8/10 Good

Terry, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Okay but...
Okay hotel but very noisy if anyone is eating or drinking in courtyard. All noises travel directly to the rooms. Lots of uneven steps and uneven step levels in the room. Room had coffee maker and toiletries and a cool robe but not enough to overcome noise.