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홀리데이 인 익스프레스 & 스위트 오스틴 노스웨스트 - 레이크라인, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 & 스위트 오스틴 노스웨스트 - 레이크라인, IHG 호텔
10911 Pecan Park Blvd, Austin, TX

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 682개 이용 후기 중 381개" "
평점 8 - 좋아요. 682개 이용 후기 중 192개" "
평점 6 - 괜찮아요. 682개 이용 후기 중 54개" "
평점 4 - 별로예요. 682개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 682개 이용 후기 중 26개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

JUN WOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 2박 숙박함

10/10 - 훌륭해요

JUN WOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 4박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족여행기
우리가족의 첫여행숙박지로 그리 나쁘지는 않았으며 관광다니기에도 교통도 편리했으나 드라이기가 고장인게 단점

10/10 - 훌륭해요

monica liliana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bien
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

carla 님, katy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Customer service is great, breakfast very good and each day they serve you different options.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

cesar

좋아요: 청결 상태
2024년 4월에 1박 숙박함

8/10 - 좋아요

ANNA

2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good stay nice room. Little expensive but overall good
2024년 4월에 1박 숙박함

8/10 - 좋아요

Leigh

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was always friendly and helpful from the moment we checked in to the moment we checked out. We did lack some bedding for the pull-out couch, but the night staff was very quick to supply what we needed.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

GERMAINE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed for one night, nice spacious room, good rest, affordable rate.

2/10 - 너무 별로예요

Terry 님, Oklahoma City

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Dharmesh

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was friendly and hotel was clean. Good selection for breakfast too.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Eneas Lobo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

THOMAS 님, RICHMOND

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property, great staff, very clean and quiet, great location adjacent to 2 restaurants, a service station, and across the street from the mall. Included hot breakfast buffet and parking. I will be back.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

THOMAS 님, RICHMOND

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, well maintained property with attentive staff. I utilized the business center and the fitness room during my stay and both were clean and well equipped. Property has two restaurants adjacent to it's parking lot, with a gas station and convenience store across the street. There is a shopping mall across the highway. The hot breakfast buffet was great, along with the free parking on site. I will stay at this property again.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

THOMAS 님, RICHMOND

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, well maintained property with attentive staff. I utilized the business center and the fitness room during my stay and both were clean and well equipped. Property has two restaurants adjacent to it's parking lot, with a gas station and convenience store across the street. There is a shopping mall across the highway. The hot breakfast buffet was great, along with the free parking on site. I will stay at this property again.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Edgar Arturo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

edwin

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stuff was amazing and really clean facilities
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Crystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Esteban

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly, helpful staff, would stay here again clean rooms, good FREE breakfast.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Ramón Antonio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good customer service
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Doug

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ana judith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome. I recommend, comfortable, dark to sleep late, Good breakfast.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Rachel

2023년 12월에 1박 숙박함

8/10 - 좋아요

Elsy Carolina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very clean , but we didn’t receive the daily cleaning!! Everything else was good !!
2023년 12월에 2박 숙박함
답변 제공: IHG Team 님, 2023년 12월 5일
Elsy Carolina,On behalf of the entire hotel team, I want to thank you for sharing your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. I have shared your feedback with the maintenance/housekeeping and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. IHG Team

10/10 - 훌륭해요

Brittany

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great value and excellent service! Awesome breakfast options and convenient!
2023년 11월에 1박 숙박함
답변 제공: IHG Team 님, 2023년 11월 30일
Brittany,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

8/10 - 좋아요

jesus m

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Solo creo que la regadera de mi habitación debería estar en mejores condiciones
2023년 11월에 3박 숙박함
답변 제공: IHG Team 님, 2023년 11월 24일
Jesus,En nombre de todo el equipo del hotel, quiero agradecerle por compartir su experiencia con nosotros.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más importan: ¡Tú!Sus comentarios se han compartido con todo nuestro equipo como una forma de celebrar las excelentes experiencias que brindamos a los huéspedes. He compartido sus comentarios con el equipo de liderazgo para garantizar que se implementen y revisen las pautas necesarias para evitar que esta experiencia ocurra en el futuro.Una vez más, le agradezco que se haya tomado el tiempo para compartir sus comentarios.Esperamos darle la bienvenida de nuevo pronto.Equipo IHG

10/10 - 훌륭해요

Juan

2023년 11월에 4박 숙박함
답변 제공: IHG Team 님, 2023년 11월 19일
Juan,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

8/10 - 좋아요

David 님, Central

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelent hotel, not good breakfast
2023년 11월에 3박 숙박함
답변 제공: IHG Team 님, 2023년 11월 13일
David,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 - 훌륭해요

Sofia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: IHG Team 님, 2023년 11월 13일
Sofia,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

8/10 - 좋아요

Alisha

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great for the price
The staff was wonderful, knowledgeable, and kind. The hotel is in a great location, and in a decent part of the city. The breakfast was tasty, but limited after 8 AM due to short staffing for cooks, so definitely go early if you want all thats offered for breakfast. I got my security deposit back 5 days after we left for future reference, which I believe it says 3-5 days so that's okay. Overall I'm glad I stayed here.
2023년 11월에 1박 숙박함
답변 제공: IHG Team 님, 2023년 11월 10일
Alisha,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel!
Brennen was very nice. I was traveling with my bike and he was kind enough to let us check in early since there was a room available so I had a place to store my bike safely. The staff there very nice all around and the room was well decorated and very clean and lots of space Definitely will stay there again!
2023년 11월에 1박 숙박함
답변 제공: IHG Team 님, 2023년 11월 9일
Laura,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 - 훌륭해요

Laura

2023년 11월에 1박 숙박함
답변 제공: IHG Team 님, 2023년 11월 28일
Laura,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 - 훌륭해요

Diego 님, Albuquerque

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly Lady working the front desk. Pleasant
2023년 10월에 1박 숙박함
답변 제공: IHG Team 님, 2023년 11월 5일
Diego,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 - 훌륭해요

Meagan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: IHG Team 님, 2023년 10월 31일
Meagan,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

8/10 - 좋아요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: IHG Team 님, 2023년 10월 30일
Donald,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 - 훌륭해요

Stefanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t care for the random folk sitting on the bench outside hotel. They looked shady. Other than that nice people working there. Oh and the breakfast should be extended by 30 minutes. Seemed like the person handling that area was trying to cut out early.
2023년 9월에 1박 숙박함
답변 제공: IHG Team 님, 2023년 10월 18일
Stefanie,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. Your specific feedback is appreciated and will be shared with management.We hope to welcome you again soon. IHG Team

10/10 - 훌륭해요

Jermont

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 6박 숙박함
답변 제공: IHG Team 님, 2023년 10월 3일
Jermont,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 - 훌륭해요

Golam

아이를 동반한 가족 여행
Good employee. Friendly. AC was cooling good but made noise like an industrial machine. Could not sleep all night. Needs immediate attention.
2023년 9월에 1박 숙박함
답변 제공: IHG Team 님, 2023년 10월 1일
Golam,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. I have shared your feedback with the maintenance/housekeeping and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 - 훌륭해요

Jermont

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: IHG Team 님, 2023년 9월 26일
Jermont,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: IHG Team 님, 2023년 9월 19일
Anonymous,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.We hope to welcome you again soon. IHG Team

10/10 - 훌륭해요

Jere

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: IHG Team 님, 2023년 9월 14일
Jere,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

8/10 - 좋아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Little things
Quiet location, easy check in, seemed clean and well kept. Small issues included ice machine on 2nd floor removed, hot tub dirty and not working, and a/c was not working in lobby area. Our room itself was good other than pillows seemed less comfortable than previous stays at IHG properties. Overall a pretty good value on a place that offered what we needed.
2023년 9월에 1박 숙박함
답변 제공: IHG Team 님, 2023년 9월 12일
Brian,On behalf of the entire hotel team, I want to thank you for sharing your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. I have shared your feedback with the maintenance/housekeeping and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. IHG Team

8/10 - 좋아요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly people that work there. The spa was nasty and there was dirty and wet towels left around the pool area. You walked in the front desk at felt like the ac was not working. I felt sorry for the people that work in the front because all they had was a fan to keep them cool.
2023년 9월에 2박 숙박함
답변 제공: IHG Team 님, 2023년 9월 12일
Theresa,On behalf of the entire hotel team, I want to thank you for sharing your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. I have shared your feedback with the maintenance/housekeeping and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future.Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. IHG Team

4/10 - 별로예요

Daniel

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: IHG Team 님, 2023년 9월 5일
Daniel,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance/housekeeping and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. IHG Team

10/10 - 훌륭해요

Joseph 님, Katy

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast choice
2023년 8월에 1박 숙박함
답변 제공: IHG Team 님, 2023년 9월 2일
Joseph,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

4/10 - 별로예요

Julie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Roaches
When we first walked into our room, a roach ran across the floor. We found a dead one inside of the refrigerator. My children were nervous the rest of the trip.
2023년 8월에 1박 숙박함
답변 제공: IHG Team 님, 2023년 8월 21일
Julie,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance/housekeeping and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this experience from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. IHG Team

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very friendly and helpful.The breakfast choices were more than adequate the rooms were massive loved our stay
2023년 8월에 3박 숙박함
답변 제공: IHG Team 님, 2023년 8월 7일
Angela,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our check-in was very easy and the gentleman at the front desk was very accommodating when we asked to be able to switch rooms to the upper floor. The hotel staff we encountered during our brief stay we’re all very friendly and efficient.
2023년 7월에 2박 숙박함
답변 제공: IHG Team 님, 2023년 7월 31일
Melissa,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team

10/10 - 훌륭해요

Derica

2023년 7월에 3박 숙박함
답변 제공: IHG Team 님, 2023년 8월 11일
Derica,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon. IHG Team