Some other reviewers have it right, there could be more attention to detail. But you can say that in most places in Thailand, I have found. We loved the location, off the main road and near the wineries. We enjoyed our meal at the restaurant both for dinner and breakfast. We were here in off season and got a great deal. The breakfast buffet is Asian in style, but that worked for us. There were different offerings on each day and the coffee stand is fantastic! We loved relaxing in the infinity pool (towels are in the gym, not near the pool, that's weird) and there are floaties for everyone to us. It's about a 20 minute drive to the entrance of the park and that worked out just fine for us. The hotel arranged for a woman to come and give me a 2 hour Thai massage as well.