Dear Elliott,Thank you very much for choosing us during your stay in Newcastle. We are very sorry to hear that you had some issue during your stay with us, but also we are very sorry to hear that you didn't come to reception to inform any of those issues. A dirty room is not acceptable and this is not the standards we offer. Rest assured that we will forward your comments to our Housekeeping team and we will take appropriate measures to prevent future occurrence.Our reception is open 24 hours, and always you can find there one of our staff members happy to assist you with any issue, and on this occasion, move you into a different room; we regret you didn't give us the opportunity to solve the problem immediately. Best regards,

Dear Craig,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very sorry to hear that you experienced a technical problem in your room during your stay. We take your satisfaction very seriously and apologise for any inconvenience this may have caused to your stay. Rest assured that your feedback has been passed on to our Maintenance Supervisor and we are actively working to resolve this issue in the room you stayed in. We hope to see you again soon in any one of our locations across Europe.Best regards,

Dear Kirstie, Thank you for choosing to stay with us and for taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. Also, please accept our apologies for the issues you had in your room. We will forward your comments to our Maintenance Supervisor and he will fix it immediately. Please, do not hesitate to visit us in our 24 hours reception and one of our staff members will happily assist you with any issue. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again. Kind regards

Dear Sebastian,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a score, it helps us to improve our services. We are very sorry to hear that you didn't enjoy your stay with us. We would like to know what we can improve and give you a better experience next time you stay with us, so do not hesitate to contact us and one of our staff members will be happy to assist you. We wish to see again with us in the future. Best regards.

Dear Lisa, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Kind regards,

Dear Jonathan, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Kind regards,

Dear Jennifer,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review, it helps us to improve our services. We are very happy to see that you enjoyed your stay with us apart of the check-in time. During your booking process you can see our check in and check out time; we need to give to our Housekeeping team a gap to clean all the rooms under the easyHotel standards. Despite that, we hope you had a great stay with us and we wish to see you again in the near future. Kind regards,

Dear Victoria,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a score, it helps us to improve our services.We are very sorry to hear that you didn't enjoy your stay with us, and we are very sorry to see that you had some issues but didn't come to reception. Our reception is open 24/7 and always you can find one of our staff members happy to help you with any issue. It would be very helpful if you could let us know what we need to improve and we will study your suggestions. We wish to see you again with us.Best regards,

Dear Jon,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very sorry to hear that you experienced some problems in your room during your stay.We take your satisfaction very seriously and apologise for any inconvenience this may have caused to your stay. Rest assured that your feedback has been passed on to our Maintenance Supervisor and we are actively working to resolve this issue in the room you stayed in. We hope to see you again soon in any one of our locations across Europe.Kind regards,

Dear Andrew,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,

Dear Ricky,Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Kindest regards,

Dear Shuai,Thank you for choosing to stay with us and for taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,

Dear Dominic,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a score. We are pleased to see that you enjoyed your stay with us and we wish to see you again very soon! Kindest regards,

Dear Andrew,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.We wish to see you again with us very soon! Kind regards,

Dear GavinThank you very much for choosing us during your stay in Newcastle. We are pleased to see that you enjoyed your stay with us, we work very hard to ensure an excellent service to all our guests, and after your score, we can see we cover your expectations. We wish to see you again in the near future! Kind regards,

Dear Dylan,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review. We are very happy to receive your feedback about our hotel and very pleased to see that you enjoyed your stay with us. We hope to see you again very soon! Kindest regards,

Dear Scott,Thank you very much for choosing us during your stay in Newcastle and taking the time to leave us a review, it helps us to improve our services. We are very sorry to hear that you experienced a technical problem in your room during your stay. We take your satisfaction very seriously and apologies for any inconvenience this may have caused to your stay. We will forward your feedback to our Maintenance Supervisor and to investigate and fix it immediately. We wish to see you again with us. Best regards,

Dear Guest,Please accept our sincerest apologies for the issues you had during your stay with us. We will forward your feedback to our Maintenance Supervisor to investigate and fix all the problems. Also, our reception is open 24/7 and always you can find one of our staff members happy to help you with any issue, and move you into a different room if needed. We hope to see you again with us. Best regards,

Dear Melanie,Thank you very much for leaving us a review after your recent stay. We are pleased to hear that you enjoyed your stay with us, we work very hard to give excellent service to all our guests. We wish to see you again very soon! Kindest regards,

Dear Hayley, Thank you very much for choosing us during your stay in Newcastle and taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us. We hope to see you again very soon!

Dear Oluwakemi, Thank you very much for choosing us during your stay in Newcastle and taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us, Our reception is open 24/7 and always you can find one of our staff members happy to help you with any issue. We hope to see you again very soon! Kind regards.

Dear Laura, Thank you very much for choosing us during your stay in Newcastle and taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us We hope to see you again very soon! Kind regards.

Dear Stephen, Thank you very much for taking your time to leave us a review after your recent stay. We are pleased to hear that you found our staff very helpful, we work very hard every day to ensure an excellent service. We hope to see you again with us very soon!

Dear Patrick,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review. Please accept my sincerest apologies about our Assistant Manager, we will investigate the situation and act in consequence. We wish to see you again with us. Kind regards,

Dear guest,Thank you very much for taking your time to leave us a review after your stay. We are pleased to hear that you enjoyed your stay with us and we hope to see you again in the near future! Kindest regards,

Hello Cheryl, Thank you for taking the time to leave us a review, I'm pleased to read that you enjoyed your stay. I hope we can welcome you back again in the near future. Kind Regards easyHotel Newcastle

Dear Lain,Thank you very much for taking your time to leave us a review after your recent stay. We are delighted to hear that you enjoyed your stay with us, we work very hard everyday to ensure an excellent service, and after your review, I can see that we covered your expectations. We hope to see you again with us very soon! Kindest regards,

Good Morning John, Thank you very much for taking the time to leave us a review. We are pleased to hear that you enjoyed your stay with us and we hope to see you again very soon.

Hi Kevin, Thankyou for leaving us a score, please feel free to contact me directly if there was any part of your stay you'd like to highlight. we hope to see you again in the future.Kind RegardseasyHotel

Hi Katie, Thankyou very much for your score/review. We are pleased to read you enjoyed your stay with us and we look forward to your future bookings. Many Thanks easyHotel Newcastle

Dear Chris,Thank you very much for taking your time to leave us a score after your recent stay. We are delighted to see that you enjoyed your stay with us and we hope to see you again in the near future! Kind regards,

Hi Chad, I'm disappointed to see you only left us a 1/5 score, I was under the impression after chatting to you last night on various occasions that you and your party were enjoying your stay. As we spoke last night I can confirm that your booking was for 2x quad rooms x2 people in each room, these rooms were what was booked and provided. however, when you arrived you had an additional 2 guests with you. 1 room layout was able to provide the additional occupancy at no extra cost, however, because we had not been notified of the additional guest for the room in question we were unable to allocate the bedroom style more appropriate to your party, as you will recall I tried every way possible to accommodate the guys for a more comfortable stay, but due to us being fully booked, we didn't have any choices to reallocate. and Unfortunately, There was nothing I could do. I apologized to you throughout the check-in procedure and further throughout the evening when I enquired how your party was managing, you shook my hand and said thanks for the help, so again I'm a bit disappointed, you said you received no apology. So after looking further into this for you and 5 calls to Expedia, no compensation can be offered this time around. we hope to see you again, please call us beforehand and we can double-check and amend any booking errors to avoid further disappointmentKindest Regards.

Dear Mark, Thanks for taking the time to leave us a review.We provided tea/coffee-making facilities in the reception lobby and our apologies if there weren't any cups, notifying the staff at the desk would have been good to get you some.In regards to there being only one coat hanger, clear pictures of what the room looks like are provided on booking platforms.Furthermore, in regard to the receptionist's behaviour, we would like to sincerely apologise for that. We always train our staff on how to properly and consistently provide customers with exceptional service because customer satisfaction is our number 1 priority. We are and we will always work hard to make sure that no guest has any bad experience with our staff.Hopefully, this won't make you change your mind about us and we hope that we can welcome you back into our hotel again in the future.Kindest RegardseasyHotel Newcastle Team

Thank you for taking time out of your day to leave us this review, it is very much appreciated! We are so happy to hear you enjoyed your recent stay with us.We hope to welcome you back in the future!

Dear James,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a score. We would like to know what we can improve to get a 10/10, so please do not hesitate to contact us and we will be more than happy to improve our services. We hope to see you again with us. Kindest regards,

Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review after your recent stay

Thank you for your feedback, we really appreciate it, and look forward to seeing you again. Many Thanks Tean easyHotel

Thank you very much for choosing us during your stay in Newcastle and taking the time to leave us a review after your recent stay, we work very hard every day to ensure excellent service to all our guests, and were really pleased to see our efforts have been recognized. we look forward to your next stay with us.

Thank you for your feedback, we really appreciate it, and look forward to seeing you again. Many Thanks Tean easyHotel

Thank you for your feedback, we really appreciate it, and look forward to seeing you again. Many Thanks Tean easyHotel

Good Evening Andrew, Thanks for your review we appreciate all feedback and will pass it to all departments, Here at the Hotel we check in from 15:00 onwards and as the company has staff as lone workers, depending on the size of the queue 35 min may be needed. we apologise for the dirty rooms, we use an outsourced hk team and we were not made aware of the situation until you notified us, we don't believe this to be of our usual standard, the fire alarm went off due to water from heavy rains, beyond our control however the team worked as best they could in the circumstances as so to try and at best avoid as much disturbance during your stay,

Dear Alan, Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review after your recent stay. We are delighted to see that you enjoyed your stay with us, we work very hard every day to ensure an excellent service to all our guests, and after your review, I can see that we covered your expectations. We wish to see you again very soon! Kind regards

Dear Martin, Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review after your recent stay. We are delighted to see that you enjoyed your stay with us, we work very hard every day to ensure an excellent service to all our guests, and after your review, I can see that we covered your expectations. We wish to see you again very soon! Kind regards

Dear Laure, Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review after your recent stay. We are delighted to see that you enjoyed your stay with us, we work very hard every day to ensure an excellent service to all our guests, and after your review, I can see that we covered your expectations. We wish to see you again very soon! Kind regards

Good Evening, Thank you for taking the time to leave a review. I'm pleased to see you had a good experience with our hotel amenities Your feedback is very important to us to constantly improve our services and guests’ experiences. We hope to see you in one of our easyHotels in the future

Good Evening, Thank you for taking the time to leave a review. I'm pleased to see you had a good experience with our hotel amenities Your feedback is very important to us to constantly improve our services and guests’ experiences. We hope to see you in one of our easyHotels in the future. Kind Regards

Thank you for taking the time to leave a review. Your feedback is very important to us to constantly improve our services and guests’ experiences. We hope to see you in one of our easyHotels in the future. Kind Regards

Thank you for taking the time to leave a review. Your feedback is very important to us to constantly improve our services and guests’ experiences. We hope to see you in one of our easyHotels in the future. Kind Regards

Hello Ian, Thank you for taking the time to leave a review. Your feedback is very important to us to constantly improve our services and guests’ experiences. We hope to see you in one of our easyHotels in the future. Kind Regards

Hi Ale,Thank you for taking the time to review your stay with us. We're so pleased to read such positive feedback! We will pass your kind comments on to Hia so she knows to keep up her great work.We hope to welcome you back to easyHotel again soon!Kind regards,