숙박 시설 정면 - 저녁/밤

이지호텔 뉴캐슬 여행 후기

2.5 out of 5
이지호텔 뉴캐슬
Proctor House, 23-29 Side, Newcastle-upon-Tyne, England

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 313개" "
평점 8 - 좋아요. 1001개 이용 후기 중 359개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 185개" "
평점 4 - 별로예요. 1001개 이용 후기 중 75개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 69개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
와이파이만 무료라면 완벽!
위치는 위험하지 않고 리셉션이 항상 지키고 있어서 좋았어요. 보안도 괜찮았고요. 전체적으로 깨끗하고 좋았습니다. 다만 방 안에 거울이나 옷걸이가 있었으면 했어요. 조식은 없지만 조식박스를 구매해야하는데 괜찮았고 음료수나 과자 간단한 걸 뽑아 먹을 수 있어요. 찬물은 제공되지 않지만 뜨거운 물은 주고요. 와이파이를 돈주고 사야하는 것이 가장 아쉬운 점이네요.
2018년 8월에 3박 숙박함

6/10 - 괜찮아요

Nahyun

좋아요: 직원 및 서비스, 객실의 편안함
2017년 11월에 4박 숙박함

6/10 - 괜찮아요

Tia

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Lovely hotel in a nice location, only downside was the cleanliness of the room. Head board was covered in dust right next to where pillows are, surfaces looked as though they hadn’t been wiped over, under the bed there was large amounts of dust gathered which is easily noticed without having to look and floors were manky (broken crisps from previous guest)
2024년 5월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2024년 5월 20일
Dear Tia,Thank you for choosing to stay with us and for taking your time to leave us a review.A dirty room is not acceptable, and this is not the standard that we normally offer. Please rest assured that we will take appropriate measures to prevent future occurrence. We work closely with our housekeeping team, and we always rigorously report such valuable feedback. Our reception is available 24/7 to assist you with any issue during your stay, do not hesitate to inform them about the situation. We hope to see you again soon in any one of our locations across Europe.Best regards,

8/10 - 좋아요

Norman 님, Manchester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was easy to locate and away from the noise of the city. Great room very quiet and condusive to a good nights sleep
2024년 5월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2024년 5월 13일
Dear Norman,Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel. Our team is proud to receive this great score and we see it as a big compliment for our hard work. We look forward to welcoming you back to easyHotel soon.Kind regards,

8/10 - 좋아요

William 님, Coventry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exactly what you would expect if an Easy Hotel. Nice and easy, good value.
2024년 5월에 2박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2024년 5월 13일
Dear William, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel. Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Kind regards,

4/10 - 별로예요

Elliott

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Floor was dirty all throughout the room and the pillows couldve been somewhat better, haribos and spilt drinks under the bed which couldve been forgiven if there wasnt a 50cm gap of nothing which is easily accessible. Location and price were the only good thing.
2024년 5월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2024년 5월 10일
Dear Elliott,Thank you very much for choosing us during your stay in Newcastle. We are very sorry to hear that you had some issue during your stay with us, but also we are very sorry to hear that you didn't come to reception to inform any of those issues. A dirty room is not acceptable and this is not the standards we offer. Rest assured that we will forward your comments to our Housekeeping team and we will take appropriate measures to prevent future occurrence.Our reception is open 24 hours, and always you can find there one of our staff members happy to assist you with any issue, and on this occasion, move you into a different room; we regret you didn't give us the opportunity to solve the problem immediately. Best regards,

4/10 - 별로예요

Craig

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Aircon didnt work so had to prop room door to allow steam out without venting. Windows dont open. Bathroom appears to be falling apart and the sink is peeling enamel. Stayed many times but by far this was our worst stay. Reception staff were nice and polite as always
2024년 5월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2024년 5월 6일
Dear Craig,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very sorry to hear that you experienced a technical problem in your room during your stay. We take your satisfaction very seriously and apologise for any inconvenience this may have caused to your stay. Rest assured that your feedback has been passed on to our Maintenance Supervisor and we are actively working to resolve this issue in the room you stayed in. We hope to see you again soon in any one of our locations across Europe.Best regards,

8/10 - 좋아요

Kirstie

Very easy to find. In a great, vibrant area right on the quayside and beside the bridges. Very safe hotel (key card entry only into rooms access, lift and between hotel wings). No tea-coffee making facilities inside the room but free use of a tea/coffee/hot chocolate machine in main reception. Hairdryer in the room didn’t work but I didn’t need it. Also, TV didn’t have signal (again i didn’t need it). Cheapest room for my night’s stay (solo female) was a triple (£36) and i actually had a great view of one of the bridges too. Bathroom was spotless and the shower was supreme! Nice and hot and great power. One star less for no restaurant but there is tonnes nearby (i used the wetherspoons less than 5 mins away as was on a budget)
2024년 3월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2024년 3월 25일
Dear Kirstie, Thank you for choosing to stay with us and for taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. Also, please accept our apologies for the issues you had in your room. We will forward your comments to our Maintenance Supervisor and he will fix it immediately. Please, do not hesitate to visit us in our 24 hours reception and one of our staff members will happily assist you with any issue. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again. Kind regards

4/10 - 별로예요

Sebastian

가족 여행
별로예요: 숙박 시설 상태 및 시설
A
2024년 2월에 10박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2024년 3월 4일
Dear Sebastian,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a score, it helps us to improve our services. We are very sorry to hear that you didn't enjoy your stay with us. We would like to know what we can improve and give you a better experience next time you stay with us, so do not hesitate to contact us and one of our staff members will be happy to assist you. We wish to see again with us in the future. Best regards.

6/10 - 괜찮아요

실제 이용하신 고객

2024년 2월에 2박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2024년 2월 19일
Dear Guest, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon and get 10/10.Kind regards,

4/10 - 별로예요

Lee

2024년 2월에 2박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2024년 2월 12일
Dear Lee,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a score, it helps us to improve our services. We are very sorry to see that you didn't enjoy your stay with us. We would like to know what was wrong during your stay in order to improve our services. We will be waiting to hear back from you.Best regards,

8/10 - 좋아요

Lisa

2024년 2월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2024년 2월 7일
Dear Lisa, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Kind regards,

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value
2024년 1월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2024년 1월 29일
Dear Jonathan, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Kind regards,

6/10 - 괜찮아요

Jennifer

가족 여행
별로예요: 직원 및 서비스
Close by the water. Nice clean room. Make sure you don’t arrive before check in time - had to sit in reception for 10 minutes to wait for 3pm.
2023년 12월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2024년 1월 24일
Dear Jennifer,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review, it helps us to improve our services. We are very happy to see that you enjoyed your stay with us apart of the check-in time. During your booking process you can see our check in and check out time; we need to give to our Housekeeping team a gap to clean all the rooms under the easyHotel standards. Despite that, we hope you had a great stay with us and we wish to see you again in the near future. Kind regards,

2/10 - 너무 별로예요

Victoria

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2024년 1월 23일
Dear Victoria,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a score, it helps us to improve our services.We are very sorry to hear that you didn't enjoy your stay with us, and we are very sorry to see that you had some issues but didn't come to reception. Our reception is open 24/7 and always you can find one of our staff members happy to help you with any issue. It would be very helpful if you could let us know what we need to improve and we will study your suggestions. We wish to see you again with us.Best regards,

6/10 - 괜찮아요

Jon

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The curtains didn’t fit the window and therefore let light in. The shower knob was loose and kept moving and the temperature changed. Room 122
2024년 1월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2024년 1월 15일
Dear Jon,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very sorry to hear that you experienced some problems in your room during your stay.We take your satisfaction very seriously and apologise for any inconvenience this may have caused to your stay. Rest assured that your feedback has been passed on to our Maintenance Supervisor and we are actively working to resolve this issue in the room you stayed in. We hope to see you again soon in any one of our locations across Europe.Kind regards,

8/10 - 좋아요

Andrew

별로예요: 객실의 편안함
Fine for a city overnight break
2023년 12월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2023년 12월 29일
Dear Andrew,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,

10/10 - 훌륭해요

Ricky

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and comfortable, I will definitely be back when I’m back in Newcastle, excellent value for money
2023년 12월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2023년 12월 27일
Dear Ricky,Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Kindest regards,

10/10 - 훌륭해요

Shuai

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location and good service. Highly recommended!
2023년 12월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2023년 12월 27일
Dear Shuai,Thank you for choosing to stay with us and for taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,

10/10 - 훌륭해요

Dominic

2023년 12월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2023년 12월 18일
Dear Dominic,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a score. We are pleased to see that you enjoyed your stay with us and we wish to see you again very soon! Kindest regards,

10/10 - 훌륭해요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good
It was a really good and economical experience! My only comment was it would have been nice/useful for some glasses in the room.
2023년 12월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2023년 12월 18일
Dear Andrew,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review. We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.We wish to see you again with us very soon! Kind regards,

10/10 - 훌륭해요

Gavin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2023년 12월 18일
Dear GavinThank you very much for choosing us during your stay in Newcastle. We are pleased to see that you enjoyed your stay with us, we work very hard to ensure an excellent service to all our guests, and after your score, we can see we cover your expectations. We wish to see you again in the near future! Kind regards,

10/10 - 훌륭해요

Dylan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel
Cheap hotel with exceptional staff and decent sized rooms. This is my go to hotel when staying in Newcastle
2023년 10월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2023년 12월 18일
Dear Dylan,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review. We are very happy to receive your feedback about our hotel and very pleased to see that you enjoyed your stay with us. We hope to see you again very soon! Kindest regards,

2/10 - 너무 별로예요

scott

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel location good, staff very polite, bathroom was new so was the only positive thing about room, the room was cold , windows looked like they had never been cleaned, bare cables showing on a joint box on wall, ac heating unit would not warm room.
2023년 12월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2023년 12월 18일
Dear Scott,Thank you very much for choosing us during your stay in Newcastle and taking the time to leave us a review, it helps us to improve our services. We are very sorry to hear that you experienced a technical problem in your room during your stay. We take your satisfaction very seriously and apologies for any inconvenience this may have caused to your stay. We will forward your feedback to our Maintenance Supervisor and to investigate and fix it immediately. We wish to see you again with us. Best regards,

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 객실의 편안함
Not a good journey
Not a comfortable journey here. The facilities in the room are poor. No desk or a chair. I have to mention the air conditioner system especially. It performed really terrible, dirty and hard to set up. I was very cold during the whole night. Also wind came in through the window even though I closed all the windows.
2023년 12월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2023년 12월 18일
Dear Guest,Please accept our sincerest apologies for the issues you had during your stay with us. We will forward your feedback to our Maintenance Supervisor to investigate and fix all the problems. Also, our reception is open 24/7 and always you can find one of our staff members happy to help you with any issue, and move you into a different room if needed. We hope to see you again with us. Best regards,

10/10 - 훌륭해요

Melanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I stay here two/three times a year. The price and simplicity of the Hotel means I can afford and look forward to some much needed time away. Particularly enjoyed this stay. Staff were lovely, room was great. Thank you!
2023년 11월에 2박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2023년 12월 5일
Dear Melanie,Thank you very much for leaving us a review after your recent stay. We are pleased to hear that you enjoyed your stay with us, we work very hard to give excellent service to all our guests. We wish to see you again very soon! Kindest regards,

10/10 - 훌륭해요

Hayley

2023년 12월에 1박 숙박함
답변 제공: Kind regards, Team easyHotel Newcastle upon Tyne 님, 2023년 12월 5일
Dear Hayley, Thank you very much for choosing us during your stay in Newcastle and taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us. We hope to see you again very soon!

6/10 - 괜찮아요

OLUWAKEMI

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Amenities were pretty basic even for a budget room. No facilities to make coffee, the temperature control of the room was not user friendly. Not a single chair in the room.
2023년 11월에 2박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2023년 12월 5일
Dear Oluwakemi, Thank you very much for choosing us during your stay in Newcastle and taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us, Our reception is open 24/7 and always you can find one of our staff members happy to help you with any issue. We hope to see you again very soon! Kind regards.

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2023년 12월 5일
Dear Laura, Thank you very much for choosing us during your stay in Newcastle and taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us We hope to see you again very soon! Kind regards.

8/10 - 좋아요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was in a very good position to explore the quays ,Tyne bridge, and lots of bars, restaurants etc. staff were very friendly,check in was easy. Room was big. Big TV, clean and comfortable bed, good shower. Excellent stay?
2023년 11월에 1박 숙박함
답변 제공: easyHotel Newcastle 님, 2023년 11월 28일
Dear Stephen, Thank you very much for taking your time to leave us a review after your recent stay. We are pleased to hear that you found our staff very helpful, we work very hard every day to ensure an excellent service. We hope to see you again with us very soon!

4/10 - 별로예요

Patrick

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Good location and price. Rude Manager.
Initially I was going to give a 1* review but Paul did try to rectify it by giving us a free late check out. We had various issues though. The main was Paul the assistant manager was very rude and patronising. When I asked what the other guest section meant he responded 'what do you think it means' along with other times being generally huffy. When we got to the room after a wait, the key card didn't work. The room overall was a good price and central, however Paul being rude turned what would of been a good stay into a sour experience overall.
2023년 11월에 1박 숙박함
답변 제공: Alvaro Cillan - Hotel Manager 님, 2023년 11월 21일
Dear Patrick,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review. Please accept my sincerest apologies about our Assistant Manager, we will investigate the situation and act in consequence. We wish to see you again with us. Kind regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2023년 11월 20일
Dear guest,Thank you very much for taking your time to leave us a review after your stay. We are pleased to hear that you enjoyed your stay with us and we hope to see you again in the near future! Kindest regards,

10/10 - 훌륭해요

Cheryl

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would stay again
Hotel was perfect for what we needed for a night out. Although. The rooms are small and there is no storage. There is a few hangers but they are not the best.
2023년 11월에 1박 숙박함
답변 제공: Kind regards, Team easyHotel Newcastle upon Tyne 님, 2023년 11월 19일
Hello Cheryl, Thank you for taking the time to leave us a review, I'm pleased to read that you enjoyed your stay. I hope we can welcome you back again in the near future. Kind Regards easyHotel Newcastle

10/10 - 훌륭해요

Iain

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great budget stay
Last minute booking to stay. Friendly receptionist and was upgraded. Nice view and bigger room. The hotel does just what it says - an easy space to use and great price
2023년 11월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2023년 11월 16일
Dear Lain,Thank you very much for taking your time to leave us a review after your recent stay. We are delighted to hear that you enjoyed your stay with us, we work very hard everyday to ensure an excellent service, and after your review, I can see that we covered your expectations. We hope to see you again with us very soon! Kindest regards,

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location for everything i wanted. Beautiful hotel and staff. Loved it.
2023년 11월에 10박 숙박함
답변 제공: easyHotel Newcastle 님, 2023년 11월 15일
Good Morning John, Thank you very much for taking the time to leave us a review. We are pleased to hear that you enjoyed your stay with us and we hope to see you again very soon.

6/10 - 괜찮아요

Kevin

좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: easyHotel Newcastle 님, 2023년 11월 14일
Hi Kevin, Thankyou for leaving us a score, please feel free to contact me directly if there was any part of your stay you'd like to highlight. we hope to see you again in the future.Kind RegardseasyHotel

10/10 - 훌륭해요

Katie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect for an overnight stay
2023년 11월에 1박 숙박함
답변 제공: easyHotel Newcastle 님, 2023년 11월 13일
Hi Katie, Thankyou very much for your score/review. We are pleased to read you enjoyed your stay with us and we look forward to your future bookings. Many Thanks easyHotel Newcastle

10/10 - 훌륭해요

Chris

2023년 11월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2023년 11월 12일
Dear Chris,Thank you very much for taking your time to leave us a score after your recent stay. We are delighted to see that you enjoyed your stay with us and we hope to see you again in the near future! Kind regards,

2/10 - 너무 별로예요

Chad

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was not provided with rooms as per booking. Room was downgraded without my consent. Told by hotel duty manager nothing they could do and i must contact Expedia. No apology or compensation despite clear info on email confirmation.
2023년 11월에 1박 숙박함
답변 제공: Kind Regards, easyHotel Newcastle 님, 2023년 11월 5일
Hi Chad, I'm disappointed to see you only left us a 1/5 score, I was under the impression after chatting to you last night on various occasions that you and your party were enjoying your stay. As we spoke last night I can confirm that your booking was for 2x quad rooms x2 people in each room, these rooms were what was booked and provided. however, when you arrived you had an additional 2 guests with you. 1 room layout was able to provide the additional occupancy at no extra cost, however, because we had not been notified of the additional guest for the room in question we were unable to allocate the bedroom style more appropriate to your party, as you will recall I tried every way possible to accommodate the guys for a more comfortable stay, but due to us being fully booked, we didn't have any choices to reallocate. and Unfortunately, There was nothing I could do. I apologized to you throughout the check-in procedure and further throughout the evening when I enquired how your party was managing, you shook my hand and said thanks for the help, so again I'm a bit disappointed, you said you received no apology. So after looking further into this for you and 5 calls to Expedia, no compensation can be offered this time around. we hope to see you again, please call us beforehand and we can double-check and amend any booking errors to avoid further disappointmentKindest Regards.

6/10 - 괜찮아요

Mark

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Very basic
There was no cups or kettle to make a drink sadly. Also only one coat hanger in the room so I had to dump stuff on the floor. On returning on my 2nd day my key wouldn't work, I went to reception where I stood and was ignored by the receptionist who was playing on her phone and made no acknowledgement of me
2023년 10월에 2박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2023년 10월 31일
Dear Mark, Thanks for taking the time to leave us a review.We provided tea/coffee-making facilities in the reception lobby and our apologies if there weren't any cups, notifying the staff at the desk would have been good to get you some.In regards to there being only one coat hanger, clear pictures of what the room looks like are provided on booking platforms.Furthermore, in regard to the receptionist's behaviour, we would like to sincerely apologise for that. We always train our staff on how to properly and consistently provide customers with exceptional service because customer satisfaction is our number 1 priority. We are and we will always work hard to make sure that no guest has any bad experience with our staff.Hopefully, this won't make you change your mind about us and we hope that we can welcome you back into our hotel again in the future.Kindest RegardseasyHotel Newcastle Team

4/10 - 별로예요

Nanna

별로예요: 청결 상태, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2023년 10월 31일
Dear NannaThank you for taking the time to us a review.We see that you gave a 4 out of 10 rating and we infer that you might not have enjoyed your stay as we would have hoped. We would love to know what specifically made you not enjoy your stay with us and we would really value your feedback so you can see it to improve as a hotel.We hope you can give us another chance and we can welcome back you soon in the future.Kindest RegardseasyHotel Newcastle Team

10/10 - 훌륭해요

Stephen

2023년 10월에 1박 숙박함
답변 제공: Kind Regards, easyHotel Newcastle 님, 2023년 10월 26일
Thank you for taking time out of your day to leave us this review, it is very much appreciated! We are so happy to hear you enjoyed your recent stay with us.We hope to welcome you back in the future!

6/10 - 괜찮아요

J

2023년 10월에 1박 숙박함
답변 제공: easyHotel Newcastle Team 님, 2023년 10월 17일
Dear James,Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a score. We would like to know what we can improve to get a 10/10, so please do not hesitate to contact us and we will be more than happy to improve our services. We hope to see you again with us. Kindest regards,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Ok for 1 night the stairs at property were very dirty not cleaned
2023년 10월에 1박 숙박함
답변 제공: easyHotel Newcastle 님, 2023년 10월 17일
Thank you very much for choosing us during your stay in Newcastle and taking your time to leave us a review after your recent stay

10/10 - 훌륭해요

Georgia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: easyHotel Newcastle 님, 2023년 10월 14일
Thank you for your feedback, we really appreciate it, and look forward to seeing you again. Many Thanks Tean easyHotel

8/10 - 좋아요

BETHELIA

단체 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Peaceful, neat and organized
2023년 10월에 2박 숙박함
답변 제공: Kind regards, Team easyHotel Newcastle upon Tyne 님, 2023년 10월 13일
Thank you very much for choosing us during your stay in Newcastle and taking the time to leave us a review after your recent stay, we work very hard every day to ensure excellent service to all our guests, and were really pleased to see our efforts have been recognized. we look forward to your next stay with us.

8/10 - 좋아요

philip

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is nice
2023년 10월에 2박 숙박함
답변 제공: easyHotel Newcastle 님, 2023년 10월 14일
Thank you for your feedback, we really appreciate it, and look forward to seeing you again. Many Thanks Tean easyHotel

6/10 - 괜찮아요

Sheeja

2023년 10월에 2박 숙박함
답변 제공: easyHotel Newcastle 님, 2023년 10월 14일
Thank you for your feedback, we really appreciate it, and look forward to seeing you again. Many Thanks Tean easyHotel

4/10 - 별로예요

kwok hing

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
整體不達標
房間太小,放不下大行李箱,房間內連一張床邊枱都没有。
2023년 10월에 1박 숙박함
답변 제공: easyHotel Newcastle 님, 2023년 10월 14일
Thank you for your feedback, we really appreciate it, we do not provide such items with accordance to easyHotel room specMany Thanks Tean easyHotel

2/10 - 너무 별로예요

Andrew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I know this place is a budget hotel, however there are certain standards that should be expected. 35 mins to check in. Given a room that hadn’t been cleaned. A twin room with both beds a mess, dirty towels thrown on the floor, rubbish left in the room. Was then given another room on 4th floor. Fire alarm went off twice at 05:00 to be told that there is a faulty fire alarm. Keycards for room & accessing the hotel didn’t work & had to be continually reset. Overall, a budget hotel that is in a bit of a mess!!
2023년 10월에 2박 숙박함
답변 제공: team easyHotel 님, 2023년 10월 14일
Good Evening Andrew, Thanks for your review we appreciate all feedback and will pass it to all departments, Here at the Hotel we check in from 15:00 onwards and as the company has staff as lone workers, depending on the size of the queue 35 min may be needed. we apologise for the dirty rooms, we use an outsourced hk team and we were not made aware of the situation until you notified us, we don't believe this to be of our usual standard, the fire alarm went off due to water from heavy rains, beyond our control however the team worked as best they could in the circumstances as so to try and at best avoid as much disturbance during your stay,