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머큐리 뉴베리 엘코트 파크 호텔 여행 후기

3.5 out of 5
머큐리 뉴베리 엘코트 파크 호텔
Elcot near Newbury, Newbury, ENG

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 265개 이용 후기 중 66개" "
평점 8 - 좋아요. 265개 이용 후기 중 98개" "
평점 6 - 괜찮아요. 265개 이용 후기 중 61개" "
평점 4 - 별로예요. 265개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 265개 이용 후기 중 10개" "

8.2/10

청결 상태

7.6/10

직원 및 서비스

9.4/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

이용 후기

6/10 - 괜찮아요

Antony

별로예요: 숙박 시설 상태 및 시설
Have stayed here before and it was excellent, stay, food very good. Very different now quite stark due to Covid 19 restrictions and no restaurant working. Breakfast in a paper bag outside your door with rather sad contents. Little ambience sadly.
2020년 9월에 1박 숙박함

10/10 - 훌륭해요

Imran Ali

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would go again, amazing stay.
We had the best time at this location, beautiful setting and service, staff were so so lovely, we plan to go there again. Absolutely chuffed with our stay.
2020년 9월에 1박 숙박함

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Safe place
We felt very safe. We will stay again.
2020년 9월에 2박 숙박함

10/10 - 훌륭해요

TonyC 님, South Wales

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was apprehensive after seeing some mid range reviews, but we didn’t encounter any issues Rooms were spacious and clean, check in was easy, and locations lovely. Grounds are well kept, and staff very helpful
2020년 9월에 1박 숙박함

10/10 - 훌륭해요

Gabriella

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
its a shame that the swimming pool was sold off and no use of the jacuzzi, I came here thirteen years ago with my partner, but felt disappointed with lack of spa facilities
2020년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A stunning building and all staff were excellent and very friendly. Sam at reception even printed off some crosswords for us at our request.
2020년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

Meh! Average hotel
Not so amazing. Hotel lacks character or any atmosphere. Originally got a room just above reception which smelt like the open fires they had downstairs, I opened the windows to air the room and when I tried to close the window it fell apart exposing the sharp glass because the frame was so rotten. We were given a new room which was far nicer although much smaller - very pleased though as they had several Christmas parties whilst we were there and the original room would have been very noisy with merry people shouting! Hotel felt quite dated on the whole, the original room we were give (25) was particularly so and seemed quite dirty but new room better. Didn’t eat here and didn’t have any desire to either to be honest. Good location for Oxford and Newbury though. Went to The Red House nearby for dinner which was nice. The hotel have what looks like a lovely pool - and the reason we booked but later discovered that it’s been sold off and you’re not able to use this, the gym is a room which was closed too. On the whole, for the price - I’d say the location was good, free parking too. But wouldn’t stay again. I’d paid the £10-20 extra for a different hotel with an atmosphere, cleaner, up to date with more facilities. Be warned the lane from the road to the hotel is very rough, with plenty of potholes and rubble in the road.
2019년 12월에 2박 숙박함

8/10 - 좋아요

Nigel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함

8/10 - 좋아요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Staff great, service good, hotel condition very poor, could be an amazing place to stay with some money spent renewing it!
2019년 8월에 1박 숙박함

4/10 - 별로예요

Jonathan

2019년 8월에 1박 숙박함

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gostámos muito. A voltar.
Gostámos muito. Em especial os empregados. Eram todos muito simpáticos e solícitos. O edifício é muito giro. A parte antiga é muito bonita.
2019년 7월에 1박 숙박함

4/10 - 별로예요

Rheanna

단체 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 7월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Nice stay but communal areas need a good clean
On the face of it lovely hotel with gorgeous setting. Staff were very helpful but in short supply when there was a wedding on. Rooms were clean but very old creaky building so you hear everyone walking about overhead and in the hallways. Nice shower and clean bathroom. Net curtains torn and room a little cooler on the old fashioned side. For the price however it is what you’d expect altho I did get a good rate for booking early. Problem with the kitchen meant we couldn’t order any hot food for dinner other than pizzas (over priced) or sandwiches. Breakfast room offered nice view outside but the dirty glass roof as did the cobwebs ms dead flies hanging from the chandeliers!
2019년 7월에 1박 숙박함

6/10 - 괜찮아요

Mandy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Room 34
the hotel itself looked nice and was reasonabley priced for a last minute booking , I stayed in room 34 which is Twin bed - that was okay. unfortunately I didn't get much sleep because of a generator right outside the bedroom window. I did tell the reception on checking out but couldn't stay to sort due to another appointment elsewhere They didn't have tea / coffee ready in the room either as had to ask on reception. . he grounds were lovely and peaceful though although the secret garden area and old tennis court part looks like is in need of some TLC as looks old and tired. If I were to stay again it will have to be booked earlier in hope of getting a better allocation.
2019년 7월에 1박 숙박함

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 6월에 2박 숙박함

8/10 - 좋아요

Rupert

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Wedding stay
Had an overnight stay during a recent wedding. Hotel and grounds are lovely as are the staff. Food was good . Drinks pricey. The room we stayed in was comfortable and quiet but a little dated. Hotel and lobby etc very nice, need to spend some attention to the rooms.
2019년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 6월에 1박 숙박함

4/10 - 별로예요

Paul

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 5월에 1박 숙박함

6/10 - 괜찮아요

J

별로예요: 숙박 시설 상태 및 시설
Adequate and a fair price
The place is a bit tired and the staff were a bit vacant. Breakfast was pretty good.
2019년 4월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 4월에 2박 숙박함

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wedding Weekend
Family wedding fantastic venue and service throughout our stay. Only small complaint it wasn’t clear that the tea and coffee making equipment was under the machine.
2019년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 객실의 편안함
Delightful place but very tired, could well do with a refresh
2019년 2월에 2박 숙박함

2/10 - 너무 별로예요

Roshni

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Where do i start?! All the negative reviews on here are SOOO true. 1. The hotel smells of a hospital 2. No staff in sight to help with anything - MASSIVELY understaffed 3. Useless staff... none of them are helpful 4. You have to pay £5 to get room serve!!! Never in my life have i encountered this! We were 20 seconds away from the kitchen and main foye... 5. NOTHING is free here... theyll take every penby they can from you 6. We were placed right in the stairwell DISPUTE there being a hundred other room. 7. Every night, all we smelt in our room with FISH from the kitchen area. MADE ME WANT TO VOMIT! 8. When asked how far the town is from here and that we wouldn't be joining them from any meals, a manager or wannabe manager, gave us the most sarcastic comments on how far it is stormed off. TOWN IS A 10MIN DRIVE BTW. The best thing we ever did was not eat at hotel! 9. The "gym" is the size of a tiny box room! You dont see any gym pics on their website and theres a good reason why! 10. The pool isnt even theres and access to the pool is impossible. Staff are clueless and have no interest in even trying to accommodate your needs. We came to this place for a Valentine's weekend and it was certainly one to remember, in all the wrong ways!! We travelled over 110 miles each way for this dump and its the biggest mistake we made. I'D LIKE MY PETROL MONEY FROM THEM AS COMPENSATION!? Save your money people and stay away!!
2019년 2월에 2박 숙박함

10/10 - 훌륭해요

Chester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Chester
It was very comfortable. The service was good and location excellent for my business needs.
2019년 1월에 1박 숙박함

6/10 - 괜찮아요

joanna

좋아요: 청결 상태, 객실의 편안함
Hotel was 'ok'. Nothing special although from the outside it promises to be. Bed was comfortable but there were few luxuries in the room.
2019년 1월에 1박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel
2018년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel with well appointed rooms. Friendly and attentive staff made a brief stay enjoyable.
2018년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2018년 11월에 3박 숙박함

8/10 - 좋아요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great dog loving hotel
Having read the reviews of the hotel prior to our visit. I was in fact very surprised to find it of a high standard in all areas. Great visit we had our small dog which was given a very warm wellcome
2018년 11월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 1박 숙박함

2/10 - 너무 별로예요

Lucy

Room very dated and shabby with wallpaper peeling and cracks in the ceiling, even had a plant growing in through the window! At breakfast there was no cutlery on the tables, there wasn’t any bacon and on asking the waitress said it would be 2 mins, another 5 mins later asked again and the waitress very rudely said “we have only got one chef” I was quite taken aback by her response. There was a wedding on and I feel that priority was given to that for everything, which really shouldn’t be as we are all paying guests. Such a shame as a beautiful location, I feel they are charging a lot for what is provided compared to other hotels. Definitely would not put it as a four star.
2018년 9월에 1박 숙박함

2/10 - 너무 별로예요

Peter

Was probably a lovey hotel-in 1986
A lovely location, but that’s where it ends. We were in the Mews rooms which were terrible - small, really dated decor, chipped paint, tired looking rooms and translucent towels.
2018년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

Nice rooms, comfy beds, great location, nice staff
Nice rooms, comfy beds, decor dated - but it's a period building so to be expected, great location and friendly staff. Lots of choice at Breakfast. Check-in was a little rushed and not a lot of information given to us (Eg. what time for breakfast, check-out time etc) but there we arrived in the middle of a wedding going on so we understood!
2018년 9월에 1박 숙박함

10/10 - 훌륭해요

Elaine

A perfect stay everything was fantastic
2018년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel with great staff
Lovely hotel with wonderful views. Friendly staff, especially Lubo who was nice to chat to and very knowledgeable about wine and the extensive gin selection. The bed was incredibly comfortable and the duvet incredibly fluffy. Would recommend.
2018년 8월에 1박 숙박함

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2018년 5월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Ok for the price but very dated
To much furniture in rooms very worn and dated condition but hotel staff helpful and friendly
2018년 8월에 3박 숙박함

8/10 - 좋아요

Trickysax 님, Cardiff, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely quiet and comfortable hotel, good location.
The hotel is convenient for getting to Newbury and the surrounding area (including Highclere Castle for the Downton Abbey experience) and is in a lovely quiet setting. The rooms are nice and the food in the restaurant is very tasty and well presented (you do pay handsomely for it as you would expect!). The staff at this hotel made the stay so enjoyable for us. They couldn’t do enough to make sure we had a good time and were polite, smiling and professional as well as welcoming every time we entered the building. The members of the front desk staff were outstanding with everything they did and are a real credit to the Mercure brand. The way they handled us upgrading our room for our wedding anniversary was superb and the balcony in our privilege room was a lovely touch! We would happily stay there again, have already recommended it to friends and will continue to do so.
2018년 8월에 2박 숙박함

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was on a beautiful setting. Staff were helpful and courteous. The rooms needs an upgrade, especially the bathroom. Wifi was very slow. Overall nice stay at an affordable rate.
2018년 8월에 5박 숙박함

4/10 - 별로예요

Tom 님, Essex

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Overpriced with an inflated self opinion.
Very average food, nothing special, or extra large about the “ PRIVIEGE” rooms, very noisy with heavy doors slamming early morning and late at night. Very poor WiFi.
2018년 8월에 2박 숙박함

10/10 - 훌륭해요

fred

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful setting hotel was very clean and staff very friendly
2018년 8월에 1박 숙박함

4/10 - 별로예요

Michael

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Nice area but hotel is way overpriced.
Stayed one night for concert at Highclere Castle. Website telephone numbers are confusing and I was initially connected to a call centre in Paris. I finally got through to the hotel duty manager who was very nice. But no receptionist on arrival. When he finally arrived, he tried to pre charge £29 over the room rate for "incidentals". I refused. First room's bed was built into the wardrobe which was, dangerously, right beside the mattress and my face so I changed room. Second room depressing, peeling ceiling, no bottled water, no frig, cheap kettle on a cable difficult to unplug and refill, no biscuits, tiny soap. Warning notice about very slippery bath was almost out of sight. There was a small fan but no aircon, and in 30° of heat, the window was blocked from opening fully! Why? Room baking hot and stuffy. Breakfast food quality good but service TOTALLY chaotic and lacking in organisation. Chafing dishes not replenished so your food gets cold while waiting for resupply. Toaster burnt the bread, juice was warm, butter frozen, table left uncleared with food still on dirty plates. Used cutlery dropped on floor and left by waiter. But the flies loved it. This place is way overpriced. I can stay in the Mercure in Ginza, Tokyo, some of the most expensive real estate in the world, much cheaper and with 100% efficient service, lovely rooms and spotless. This place needs a manager who cares and who walks around and keeps an eye on things. Clearly, no-one does.
2018년 8월에 1박 숙박함

6/10 - 괜찮아요

Anders

좋아요: 청결 상태, 직원 및 서비스
Trevligt läge men behöver rustas upp
Mycket trevligt läge med bra personal. Maten var dock sådär o stället skulle behöva börja rustas upp för att nå 4 stjärnor.
2018년 7월에 2박 숙박함

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Disappointing
A disappointment. Hotels.com advertise as having air conditioning but Hotel never has had it. Not a great experience all round
2018년 7월에 1박 숙박함

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel...
We had a wonderful couple of days in the hotel. It was so quiet! I think we only saw a handful of people there, so it was very peaceful for us. The room was lovely - the only negative things we would mention really are that the window didn't open much at all, which on some of the hottest days of the year, meant it was at too hot in the room. Also, the lowest setting on the shower was far too hot - almost scalding. Apart from that, everything was the great. The gentleman who greeted us on reception and then checked us out was brilliant. He was very friendly, chatty and welcoming and even walked us out of the building when we were leaving. Would definitely visit again! Thanks for a lovely stay!
2018년 7월에 2박 숙박함