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베스트 웨스턴 오크 메도우즈 인 여행 후기

2.5 out of 5
베스트 웨스턴 오크 메도우즈 인
585 S Columbia River Highway, St. Helens, OR

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 840개 이용 후기 중 425개" "
평점 8 - 좋아요. 840개 이용 후기 중 247개" "
평점 6 - 괜찮아요. 840개 이용 후기 중 73개" "
평점 4 - 별로예요. 840개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 840개 이용 후기 중 51개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Patricia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in. Staff offered important information about the location and the pool breakfast. Best place to park close to my room. Close to restaurants and shopping, easy to walk three. Great parking.
2024년 4월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2024년 4월 21일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one. We hope you will visit us again soon!

8/10 - 좋아요

Kellee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was quiet, clean, and comfortable. Room was bigger than expected which was nice to not feel cramped.
2024년 4월에 3박 숙박함
답변 제공: Front Desk Staff 님, 2024년 4월 5일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our establishment was a positive one. We hope you will visit us again soon!

6/10 - 괜찮아요

Paul 님, Enterprise

연인과의 여행
Fine visit. Clean, comfortable, quiet hotel. Below average breakfast. Fine average best Western.
2024년 3월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2024년 4월 3일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. On behalf of our entire team, we would like to extend a very sincere apology for not exceeding your expectations. We hope you will consider visiting us again.

8/10 - 좋아요

Chris

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and modern rooms.. Awesome breakfast.
2024년 3월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2024년 3월 24일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience was a positive one. We hope you will visit us again soon

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Goid location, clean rooms, and for those with kids it has a pool!
2024년 3월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2024년 3월 24일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience was a positive one. We hope you will visit us again soon

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: front desk 님, 2024년 3월 18일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. On behalf of our entire team, we would like to extend a sincere apology for not exceeding your expectations. We hope you will consider visiting us again soon.

10/10 - 훌륭해요

Cindy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The girl at the desk on late shoft was very accommodating. The room stunk when we first went in pretty bad so i sprayed alot of bath and body spray to make it through. There was a lady in jacuzzi that had open wounds on her legs and body..there was no smell of chlorine so we got out.
2024년 3월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2024년 3월 13일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. On behalf of our entire team, we would like to extend a sincere apology for not exceeding your expectations. We hope you will consider visiting us again soon.

10/10 - 훌륭해요

Doreen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We took and chance and got off the I-5. What a find ! A great hotel with many amenities. Great staff, clean, quiet, comfortable. Nice pool. Good breakfast. Best value for the price and not inconvenient when driving south from north Washington and Oregon, or points beyond !
2024년 3월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2024년 3월 12일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience with us was a positive one. We hope you will visit us again soon!

8/10 - 좋아요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value
2024년 3월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2024년 3월 10일
Thank you for taking the time to complete our online survey regarding your recent stay. Your business is important to us and we value your feedback. Hope you choose to stay with us again. Have a great day.

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I got a room where their cable service was out, they got me into a clean room with cable service right away, I liked that you csn choose your level of housekeeping, the staff was very friendly, it was a little dated for some items like bathrooms, but it was clean and well kept. I will stay again.
2024년 2월에 5박 숙박함
답변 제공: Front Desk Staff 님, 2024년 3월 4일
Thank you for taking the time to complete our online survey. We appreciate all the feedback. We are glad to hear that your stay was satisfactory, Your business is very important to us. We hope you visit us again soon!

10/10 - 훌륭해요

Max

2024년 3월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2024년 3월 24일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience was a positive one. We hope you will visit us again soon

10/10 - 훌륭해요

Sridhar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay
2024년 2월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2024년 2월 19일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience with us was a positive one! We hope you will visit us again soon!

10/10 - 훌륭해요

Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice Best Western. Staff are friendly and helpful.
2024년 2월에 4박 숙박함
답변 제공: Front Desk Staff 님, 2024년 2월 7일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience was a positive one. We hope you will visit us again soon

6/10 - 괜찮아요

Leanne

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Dated rooms, soft bed, overall in need of a renovation
2024년 2월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2024년 2월 6일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. On behalf of our entire team we would like to extend a sincere apology for not exceeding your expectations. We hope you will visit us again soon!

10/10 - 훌륭해요

Juan 님, New Richmond

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice area and very quiet arround there too
2024년 1월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2024년 2월 2일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience was a positive one. We hope you will visit us again soon!

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: FRONT DESK STAFF 님, 2024년 1월 29일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience was a positive one. We hope you will visit us again soon!

10/10 - 훌륭해요

shalysa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2024년 1월 19일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience was a positive one. We hope you will visit us again soon!

10/10 - 훌륭해요

Ellen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Front Desk Staff 님, 2024년 1월 11일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one. We hope you will visit us again soon

8/10 - 좋아요

Nadine

2023년 12월에 3박 숙박함
답변 제공: Front Desk Staff 님, 2024년 1월 11일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one. We hope you will visit us again soon

10/10 - 훌륭해요

Shawn

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2024년 1월 6일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one. We hope you will visit us again soon!

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Best Western Staff 님, 2023년 12월 31일
Thank you for taking the time to complete an online survey concerning your recent stay. We appreciate all the feedback that we receive and your business is very important to us. We hope you will visit us again soon!

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoying the stay
The staff is great. Not only helpful but funny to.
2023년 12월에 2박 숙박함
답변 제공: Best Western Front Desk 님, 2023년 12월 31일
Thank you for taking the time to complete an online survey concerning your recent stay. We appreciate all the feedback that we receive and your business is very important to us. We hope you will visit us again soon!

10/10 - 훌륭해요

celeste

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved
2023년 12월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 12월 20일
Thank you for taking the time to complete an online survey concerning your recent stay. We appreciate all the feedback that we receive and your business is very important to us. We hope you will visit us again soon!

10/10 - 훌륭해요

Jeffrey 님, marina del rey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean facility. Easy walk to restaurant and food options. Indoor pool was nice. Simple breakfast available.
2023년 12월에 2박 숙박함
답변 제공: Front Desk Staff 님, 2023년 12월 20일
Thank you for taking the time to complete an online survey concerning your recent stay. We appreciate all the feedback that we receive and your business is very important to us. We hope you will visit us again soon!

10/10 - 훌륭해요

Susanne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
Stayed at this hotel many times always a pleasant stay staff is great
2023년 12월에 1박 숙박함
답변 제공: Best Western Front Desk 님, 2023년 12월 10일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Gregg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Best Western Front Desk 님, 2023년 12월 10일
Thank you for taking the time to complete our online survey about your recent stay. We value your business and comfort. Hope you choose to stay with us again soon.

4/10 - 별로예요

Joyce

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to look for the front desk as there wasn't anyone when we arrived. Hotel is very old, no elevator. Our room was decently size but very old and it has this specific old smell. The bath tub was not clean, theres some left over hair possibly from previous guest, and the bath shower curtain was cloth which overflows water when u take a shower. For the entire stay, the wifi didn't work we called a few times and still didn't work. The free breakfast was limited and not good. This place is run down, don't know why it has 4 stars, although the staff was very nice. For $100 per night, you get what you pay for.
답변 제공: Front Desk Staff 님, 2023년 12월 20일
Thank you for taking the time to complete an online survey concerning your recent stay. We appreciate all the feedback that we receive and your business is very important to us. On behalf of our entire team, we would like to extend a very sincere apology that we were unable to exceed your expectations. We hope you will consider visiting us again.

8/10 - 좋아요

Valerie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like the location and such. Thermostat on heater wasnt working correctly
2023년 11월에 1박 숙박함
답변 제공: Best Western Staff 님, 2023년 12월 1일
Thank you for taking the time to complete an online survey concerning your recent stay with us. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one and we hope you will visit us again soon

10/10 - 훌륭해요

Ana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love this hotel because it is clean and quiet . The staff was very friendly wich made our stay very comfortable.
2023년 11월에 5박 숙박함
답변 제공: Best Western Staff 님, 2023년 12월 1일
Thank you for taking the time to complete an online survey concerning your recent stay with us. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one and we hope you will visit us again soon

10/10 - 훌륭해요

Rocio 님, Vancouver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exelente
2023년 11월에 1박 숙박함
답변 제공: Best Western Staff 님, 2023년 12월 1일
Thank you for taking the time to complete an online survey concerning your recent stay with us. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one and we hope you will visit us again soon

10/10 - 훌륭해요

Star

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They gave us each a fresh cookie upon arrival wich made us feel special and they were fast, friendly and welcoming. I felt safe and like me and my children wer wanted here. The only thing is when you pull in, trying to get the right driveway is a little tricky.
2023년 11월에 1박 숙박함
답변 제공: Best Western Staff 님, 2023년 11월 27일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

8/10 - 좋아요

Claire

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We stay here often when visiting friends close by...only disappointing thing is the hot tub - never seems to be in service when we stay
2023년 11월에 1박 숙박함
답변 제공: Best Western Staff 님, 2023년 11월 27일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

6/10 - 괜찮아요

Scott

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
When we checked in i checked no service on the form and also had do not disturb notice in the door slot. We stayed 2 nights. We got up and left in morning and came back to the room cleaned and new towels. I went to the desk and confirmed i dud check no service which i did and they confirmed it. We keace stuff out while we are gone. So needless to say we felt violated. Everything was good with the stay
2023년 11월에 2박 숙박함
답변 제공: Front Desk Staff 님, 2023년 11월 21일
Thank you for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive. On behalf of our entire team, we would like to extend a sincere apology for not exceeding your expectations. We hope you will consider staying with us again.

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Are getaway place
We stay when we go visit, and your hotel is so comfy and your staff are warm and welcoming and funny. Very good amenities and great breakfast. Check in and out are fast. Thank you for another great stay
2023년 11월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 11월 20일
Thank you for taking the time to complete our survey. We are very pleased to hear that your stay was a pleasant one. Thank you for choosing us ,Your business and comfort are very important to us here. Hope to see you again soon. Have a great day!

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were lovely, they had plenty of coffee and snacks. The breakfast was really great with plenty of options. The pool was nice and we used the hot tub several times. There was EV parking for our vehicle and plenty of parking otherwise. Great stay and if we in town again we'll stay here.
2023년 11월에 4박 숙박함
답변 제공: Best Western Staff 님, 2023년 11월 12일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

2/10 - 너무 별로예요

Jillian

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our room was on the ground level because we needed a tub for our small children. There were longtime residents on the same floor going out to smoke so often that the whole floor smelled like cigarettes. The room was dirty and smelled damp and musty. The bathroom was clean but the tub was questionable. I wish I had not gone in the hot tub because it was mildewed and gross as well and I got a terrible, sore rash. I went to the dermatologist after my trip and was diagnosed with hot tub folliculitis from bacteria in their hot tub. He also said I may have bed bug bites. The staff was incredibly kind and we were very happy with the breakfast included. But we will never return to this dirty place.
2023년 11월에 1박 숙박함
답변 제공: Best Western Staff 님, 2023년 11월 12일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Claire-Jo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the quietest place I have ever stayed at. It was close to everything that I needed/
2023년 11월에 2박 숙박함
답변 제공: Best Western Staff 님, 2023년 11월 12일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Best Western Staff 님, 2023년 11월 12일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

4/10 - 별로예요

Shannon

별로예요: 숙박 시설 상태 및 시설
Old and smelly
2023년 10월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 11월 7일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Hannah

2023년 10월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 11월 7일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Susanne

2023년 10월에 3박 숙박함
답변 제공: Front Desk Staff 님, 2023년 11월 3일
Thank you for taking the time to complete an online survey concerning your recent stay with us. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one. We hope you will visit us again soon!

4/10 - 별로예요

Steven

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No heat in the room. Had to ask the front desk for a space heater and extra blankets. Heavy aroma of weed in the hallway.
2023년 10월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 10월 30일
Thank you so much for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. On behalf of our entire team we would like to extend a sincere apology that we did not exceed your expectations. We hope you will consider visiting us again soon.

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 10월 30일
Thank you so much for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased your experience was a positive one. We hope you will visit us again soon!

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 10월 30일
Thank you so much for taking the time to complete an online survey concerning your recent stay in our hotel. We appreciate all the feedback that we receive and your business is very important to us. We are pleased your experience was a positive one. We hope you will visit us again soon!

2/10 - 너무 별로예요

Vickie

2023년 10월에 1박 숙박함
답변 제공: Best Western Front Desk 님, 2023년 11월 16일
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 - 좋아요

Vito

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 4박 숙박함
답변 제공: Front Desk Staff 님, 2023년 10월 27일
Thank you for taking the time to complete an online survey concerning your recent stay with us. We appreciate all the feedback that we receive and your business is very important to us. We are pleased that your experience in our hotel was a positive one and we hope you will visit us again soon.

2/10 - 너무 별로예요

Stephanie

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We were there 3 nights. 1st night, physically checked in and paid in full. Btw this is a cheap hotel but the nightly prices were not cheap.. but whatever I get it, there is an event going. We check into our room and it’s what we expect, not great, not bad. (However I still took pictures of all damage when I first got there, which I recommend everyone does for staying/renting anything.) Anyways, second day/afternoon was where the trouble started. We are in our room relaxing and all the sudden some random strangers unlock our door! They were as surprised and confused as us and said they were given this room, we go upfront and ask what happened. Front desk only sighed and mumbled that she’s done this before!! She said we were marked as a no show? I’m like, we physically checked in and paid? She “reassured” us that no one else would come into our room. Sorry but due to her demeanor about it, we most definitely did NOT feel reassured. Then later we realized our cards got turned off because of the whole no show thing, which confused me as don’t you have to turn them ON in order for them to turn OFF? (As in obviously, we checked in?) Then the main part happened, they said that they “accidentally” fully refunded me because we were marked as no show. My only option was to pay at location, meaning I HAD to check in and pay in order for them to refund anything. The thing is though, they only contacted me AFTER trying to charge my card again after “accidentally” refunding me. Not bef
2023년 10월에 3박 숙박함
답변 제공: Front Desk Staff 님, 2023년 10월 26일
Thank you for taking the time to complete an online survey concerning your recent stay with us. We appreciate all the feedback that we receive and your business is very important to us. On behalf of our entire team, we would like to extend a very sincere apology for not exceeding your expectations and we will be addressing the issues you have alerted us to. We hope you will consider visiting us again.

4/10 - 별로예요

Destiny

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
What i liked about the property was the staff, everyone was so nice and very helpful. If i was reviewing only the staff, most would get 5 stars. When you walk through the doors it smells of musty cigarettes. As you walk down the halls, that smell intensifies. Once we reached our rooms the air felt heavy and smelled so bad like cigarettes we kept our window open the entire stay. We tried the pool and jacuzzi...one night only. The pool was warm but slightly green. The hot tub was also a darker shade of green. I sae what i thought was a stain or something that sat just above the water line, and for some reason ran my finger over the top of it. To my disgust it was not a stain it was a very thick layer of oil and dirt. I climbed out rinsed off and went to the room to shower. We didnt return to the pool or hottub again during our stay.
2023년 10월에 2박 숙박함
답변 제공: Front Desk Staff 님, 2023년 10월 26일
Thank you for taking the time to complete an online survey concerning your recent stay with us. We appreciate all the feedback that we receive and your business is very important to us. On behalf of our entire team, we would like to extend a very sincere apology that we did not exceed your expectations. We will be addressing the issues you alerted us to. We hope you will consider visiting us again.

10/10 - 훌륭해요

BARBARA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved staying here! Everyone is so friendly! We had a great time here in St Helens! We loved that it was so close to all the attractions at Halloween town. 🎃
2023년 10월에 2박 숙박함
답변 제공: Front Desk Staff 님, 2023년 10월 26일
Thank you for taking the time to complete an online survey concerning your recent stay with us. We appreciate all the feedback that we receive and your business is very important to us. We hope you will visit us again soon.

10/10 - 훌륭해요

Sara

2023년 10월에 1박 숙박함
답변 제공: Best Western Staff 님, 2023년 11월 12일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon