Thank you for staying at the La Quinta, Tyler University Area. We are sorry about the pool. We are waiting on some parts and then the pool should be up and going.

Thank you.

Thank you for staying with us at the La Quinta, Tyler University Area. Each room does have a set of black out curtains that are found closest to the window behind the other sets.

Thank you for staying at the La Quinta, Tyler University Area. We are sorry about the noise of the maintenance. We are doing our best to mitigate the impact on our guest. We will continue to work hard to improve and provide quality service for our guests.

Thank you for staying at the La Quinta, Tyler University Area. We hope to see you again.

Thank you, greatly appreciated! We were pleased that you enjoyed your time with us. We hope to see you again.

Thank you, greatly appreciated. We hope to see you again!

Thank you for staying with us at the La Quinta, Tyler University Area. We would like to apologize for the housekeeping staff waking you up. The staff is not supposed to check rooms that have not checked out yet until after 11AM. We will work with our housekeeping staff to keep this from happening in the future.

Thank you, greatly appreciated.

Hello, thank you for staying with us at the La Quinta, Tyler University Area. I looked into the issue and have talked with the head of housekeeping about your 3-night stay. We are sorry if you did not receive the level of housekeeping that you should have. Our records indicate the room received a light tough refresh on the 31st as is normal. There was a do not disturb sign indicated on the next day. We want all of our guest to feel like they are receiving a high level of service, and we will work to better provide that in the future.

Thank you, we hope to see you again.

Thank you, we will continue to work hard to improve and provide quality service for our guest.

Thank you, greatly appreciated. We wish you the best.

Thank you, greatly appreciated!

Hello, thank you for staying with us at the La Quinta, Tyler University Area. The incidental charge is required for all third-party prepaid reservations because the third parties will not cover anything past the cost of the room. The normal refund is 3-5 business days. This is the banks processing time, not ours. I have checked the reservation, and the credit card log only shows one deposit charge for this stay. Please contact us so we can help research the second charge.

Thank you, greatly appreciated.

Thank you, greatly appreciated!

Thank you, greatly appreciated.

Thank you for sharing about your stay. We are sorry that your stay did not seem to go well. We would like to invite you to contact us at the hotel where we may better learn what aspects of your stay we could improve on. We will continue to work hard to improve and provide quality service for our guests.

Thank you, greatly appreciated!

Thank you, greatly appreciated. We will continue to work hard to improve and provide quality service for our guest.

We are sorry that this stay did not go as well for you. We will have our team check that shower door. We will continue to work hard to improve and provide quality service for our guests,

Thank you, we hope to see you again!

Thank you, greatly appreciated!

Thank you, greatly appreciated. We will continue to work hard to improve and provide quality service for our guest.

Thank you, greatly appreciated!

Thank you, greatly appreciated!

Thank you, greatly appreciated. We will continue to work hard to improve and provide quality service for our guest.

Thank you, greatly appreciated. We were happy to see that you enjoyed your stay. We will continue to work hard to improve and provide quality service for our guests.

We are sorry about the technical issues in the room. Front Desk should have been able to reprogram the remote for you. We will continue to work hard to improve and provide quality service for our guest.

Thank you, greatly appreciated!

Thank you, greatly appreciated! We hope everything has gone well for you and your family.

Thank you for sharing about your experience. We are sorry about the phones and will get that resolved as soon as possible. We will continue to work hard to improve and provide quality service for our guest.

Thank you for sharing regarding your experience. We are sorry that Travelocity did not send a request for a accessible room. We're glad the rest of your stay went well. We will continue to work hard to improve and provide quality service for our guest.

Thank you, greatly appreciated!

Thank you, greatly appreciated!

Hello, we are sorry that your stay did not go well. It is our goal to make all our guest stay as nice as possible and create a culture of service. Most of the time if a TV is not working, it is a matter of setting being changed by previous guest. I'm sorry that the hotel was unable to get this resolved for you. We will address the situation with the front desk staff, to improve the experience for our guest.

Thank you, we will continue to work hard to improve and provide quality service for our guest.

Thank you, greatly appreciated!

Thank you, greatly appreciated!

Thank you for staying with us. We will speak to the front desk about the keys. We appreciated you and hope to see you again.

Thank you, greatly appreciated!

Thank you, greatly appreciated!

Hello, we take every claim of bed bugs very seriously. This was not reported to the front desk during the stay. The room has been cleaned multiple times since your stay and I had the housekeeper go in and do a complete inspection. We are happy to say there are no bedbugs. We use special mattress covers to keep the rooms safe. We would never discount that you saw something, but it looks like it wasn't bedbugs. If you ever are in a room where you think there could be an issue, please let the front desk know right away so they can get you in another room and inspect and take care of any issues. Thank you for staying with La Quinta. We will continue to work hard to improve and provide quality service for our guest.

Thank you, greatly appreciated!

Thank you, greatly appreciated!

Thank you, greatly appreciated!

Thank you for taking the time to share regarding your experience. First, we wish you a speedy and full recovery from your procedure. We are sorry about the issue with the shower. Sometimes during high traffic times, the water heaters can get taxed but we will have the maintenance team check out the issue in the room. We will continue to work hard to improve and provide quality service for our guest.

Hi Carleen,It is a pleasure to have you as a guest and thank you for choosing our hotel. Thanks for your kind words about our hotel, and I'm looking forward to having you back soon.