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Reviews of Marroad Hakone

3 out of 5
Marroad Hakone
1320, Goura, Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken

Reviews

8.0

Very Good

Rating 10 - Excellent. 68 out of 259 reviews" "
Rating 8 - Good. 129 out of 259 reviews" "
Rating 6 - Okay. 45 out of 259 reviews" "
Rating 4 - Poor. 11 out of 259 reviews" "
Rating 2 - Terrible. 6 out of 259 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey

Liked: Staff & service
The overall hotel is built upon a much older building. In general, it was very nice but the room I had (1st floor) was dated and very worn looking. Carpets were worn and spotted (by who knows what) which made them look dirty and unkempt. Wallpaper was lifting in places. All the furnishings were scuffed and marred. That said, the beds and linens were clean, as was the bathroom. Just felt quite old and in need of refreshing. The onsen was very nice and just what you would expect. The staff were courteous and polite (as only the Japanese can be) and there were little language barriers.
Stayed 3 nights in Mar 2024

6/10 Okay

Ayumi

Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Kelli

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable though very dated hotel. Onsen was lovely. There is no food at this hotel unless you’ve made a prior booking at the restaurant. The staff helpfully drove us down the hill to a convenience store to get meal for dinner. If arriving in Gora, it’s quite a hike up the hill, but if you’ve a Hakone Free Pass, get on the cable car and go two stops up the hill, then it’s just a short walk along to the hotel. Very quiet location. Nice spot to base yourself for exploring Hakone, though plan ahead for your meals as very limited evening dining options in Gora.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

KOTARO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good view point in the garden
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2020

8/10 Good

Matthew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the spa is perfect. I can’t offer the breakfast
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Blast from the past! Quite dated but overall very spacious and comfortable. Getting to the hotel was a bit tricky with suitcases with the terrain in Gora but the hotel was close to the cable car which was great for the days we were exploring. Food was the biggest challenge, the restaurant was expensive for what we got, without many other options nearby
Stayed 2 nights in Nov 2019

10/10 Excellent

Ksenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recommended
Amazing hotel and service, onsen open from 5 to 00 very clean and fully equipped
Stayed 1 night in Sep 2019

8/10 Good

Yaddel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, room has a great view over Hakone, however room does feel a bit dated and could use with and update. Staff are friendly and will advise where to dine if not in the hotel. Close by restaurants and shops and transport
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Esta alojada arriba en Gora, subimos caminando unas barrancas super empinadas, pero el hotel esta muy bien!! El personal nos ayudo con todo. Super recomendable
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort like feel; very serene. However, very dated bathroom; in dire need of an upgrade and renovation. Bed mattress wasn't very comfortable either and needed an upgrade also. Overall, very beautiful and nice location, and very welcoming & helpful staff.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Decent value for cost of stay. Hotel is a bit dated - but location makes up for this.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marroad Hakone location put it to some disadvantage to access to the nearby Gora station for Japanese food and some simple shopping. But Marroad impressed me with her European beauty, nostalgic feeling and the excellent service attitude with every male staffs suit up. Because evening time at winter get darken earlier and the hotel transport service only serves between 9am to 6pm, I chose their French style dinner which needed to be ordered. It is the only choice, at 7400 Yen. But I can assure you, it is really worth trying. The set up in the restaurant like French, silver utensils, and a menu printed per your ordered. Starter was great that tickled your appetite, potato soup had a nice aroma telling you it was done fresh and flavored, the fish was definitely fresh with crispy skin on the other side with sauce giving a good texture and taste balance, the duck was done just nice with honey sauce that together gave that succulent and juicy feel, the bread was freshly bake with certain good yeast, crispy on the outside, moist inside. Onsen was great and it was this I went to Hakone. I do hope they continue to prosper with visitors to appreciate their services and food.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Distance far from town, i.e. Gora Station. Did not even know there is pick up service provided by hotel. Should have informed when booking OR at least inform the guest when check-in.
Stayed 2 nights in Dec 2018

10/10 Excellent

Elaine, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good service, can provide us the transport to hotel and staff very nicely. Hotel stall reply email also within one hour.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness
Moderate hotel, but price worthy
We arrived at night with a long drive from Narita. It's good that they could do late check in unlike other hotels nearby. The room is surprisingly big for a hotel in Japan; however, the twin beds are tiny. My wife and I could not turn at all. The room definitely needs improvement. Air conditioning is mainly controlled by the hotel, not us, even we have a turn knob to adjust. The room has a balcony and a good view, which is a surprise. The carpet is so brown that you can tell it's old. Hotel staffs are nice and speak good English too. Although there is a restaurant, it is not ideal for guests who like to have last minute plan. It requires you to buy a breakfast plan the night before or you don't get to eat. Same thing for dinner. The onsen (hot spring) is nice, but definitely not as big as those that are authentic onsen hotels. We will probably go back for the price portion of this hotel, but we will definitely look for another one which has better onsen and nicer rooms.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice quiet hotel
We had a nice room with a good view of the mountains. The windows are rather small, but that makes it rather charming. The onsen is very nice and I like the outside tub with the view of nature. My wife said that the women's side was all closed in without a view. We did not eat at the hotel because the price of the meals was out of our range. It would be nice if they have a cafe in the hotel for people that do not want a multi course meal. It was a convenient walk from the cable car station and was very easy to get to and from. It would be nice if they had music channels on the TV or a radio with music. We don't watch TV and all channels were in Japanese, so not good for foreign visitors.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even though the staff did not speak much English (understandable since the hotel is in Japan) they were very nice and accommodating. I had a good stay here.
Stayed 2 nights in Sep 2018

8/10 Good

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel
Very nice hot spring setting, large room with view, comfortable beds, fast wifi. I will stay again, and will recommend this hotel to all.
Stayed 1 night in Jul 2018

10/10 Excellent

phong, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay at Marrode Hakone
It was a nice hotel with great shuttle service. It is old but well kept. The only thing they should invest in are better mattresses. Other than that, everything else is great!
Stayed 2 nights in Jun 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marroad Hakone - stunning location
Lovely older style hotel, good breakfast. The room was spacious, wifi worked great, nice onsen. Only a 5 minute walk to the cable train and maybe 15mins walk to Gora train/bus stations (up a hill though). Sure the bathrooms and some parts of the hotel may not be renovated in the latest fashion but everything worked as it should.

4/10 Poor

TuD

Disliked: Cleanliness
The room is big compared to many hotels in Japan area. The outside looks pretty, however, the inside facility looks so old. The room smells so bad, especially the restroom. The restroom has urine smell. We have to constantly spray perfume all over the place. The room has no AC, the front desk says they turns off the AC in the cold season, only heat is available (even though it’s late April now). They suggested us to open the windows if it is too hot. The windows does not have the net to prevent bugs flying inside. The room is too hot, so we leave the windows opened all night and we get mosquito bites when we wake up. Overall, I don’t think I would come back to this hotel.
Stayed 1 night in Apr 2018

6/10 Okay

Chee keong

Liked: Staff & service
Disliked: Room comfort
Mosquitoes living in aircon duct. Onsen addition charge $300yen

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free pickup/dropoff from Gora train station and Sounzan station was very helpful.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice onsen hotel
The hotel room was very clean and comfy. It took a while for me to figure out how to adjust the thermostat (wasn't on the wall, but was the thing that looks like an old radio under the night table). The front counter is only open until 6pm, so limited hours to contact them. There's a free shuttle bus to and from Gora station/Souzen station, which is nice because this hotel is on the top of a hill. And the onsen was amazing - there's an indoor and outdoor bath. Really nice after a day of walking.
Stayed 1 night in Nov 2017

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in quiet location
We stayed here for 2 nights and enjoyed our stay. The hotel is only a few minutes by vehicle from Gora Station but is not easily accessible to walk. Courtesy bus from hotel by arrangement or by cable car followed by 10 minute walk. English not spoken by many staff. Room spacious and clean with beautiful view. Must book time for breakfast & evening meal. Food very good. Free wifi. Gora Park nearby is worth a visit.
Stayed 2 nights in Nov 2017

4/10 Poor

yuki, New York, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfriendly staff, rundown hotel far from main town
This hotel is a very old hotel with rundown facility. Needs serious updating. Staff are very rude and inconsiderate, worst i’ve experienced in Japan, where most people are very polite and kind. Very difficult to find and get to, even if you have a car. There’s reason why this hotel cost cheaper compared to other hotels in Hakone. If you are staying in Hakone for onsen, be sure to check Owakudani Crater.
Stayed 1 night in Nov 2017

8/10 Good

Steve, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Hakone Ropeway
Hotel is situated just 5 mins from funicular railway stop AH59. Area is nice to walk around although it is very hilly. Despite hotel having an older style exterior it was very clean. Our room was well proportioned by Japanese standards with comfortable beds and a great shower. Breakfast was included in our room rate and was nutricious and filling. Do not try to take large suitcases to this area as the transport means and crowds will make this very difficult.
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Staff was awful.
The staff showed no interest in sharing information about the hotel its services, policies or the surrounding area. Utterly useless and disappointing.
Stayed 1 night in Jul 2017

6/10 Okay

Mark, Toronto, Canada

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Tired.
This is a very tired and dated hotel. The entire hotel is in need of an update. The mix of western and traditional Japanese didn't work very well. For the cost, I wouldn't recommend this hotel. That said, everything else about the hotel was fine. The location was lovely and the staff were very accommodating. The room was clean. The hot bath was indoor/outdoor was great.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gerrianne G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older, well located hotel with great service.
People go to Hakone for Lake Ashi, but don't miss their incredible variety of museums and galleries. Hakone Open Aire, POLA, Hakone MOA will take you two days. This trip we had lunch at the tea house behind POLA which also gives you access to their lovely gardens for a nice stroll after lunch. The rope way to Sounzan takes you to a great view and now at the top there is a wonderful cafe in a Airstream trailer where the very friendly bilingual Tom serves very good coffee and hot wine on cold nights. We enjoyed the view and then had a cup of hot wine to warm up. Such a nice experience we went back on our way to Ashi two days later.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Staff & service
Good

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
OK but quite dated
The hotel looks really nice from the outside, and inside is quite traditional style, but the rooms are quite dated. The room was OK but had a musty smell and there were a couple of hairs on the linens. The breakfast was disappointing - a limited set menu with artificial juice - and not as good as other hotels.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
We stayed for 2 nights and quite enjoyed. Onsen was quiet and nice. The tatami was comfortable while bed was too soft. I'd rather share the tatami with my daughter. Hotel is a bit old but acceptable (cannot compare with Hyatt Regency). The French dinner was very nice. Breakfast was good too. Please bear in mind, places around the area in general close very early. If you don't stay in the hotel for dinner, you either have a very early dinner or book a place in advanced. It is located up the hill and in a very quiet neighbourhood. It is more suitable for those with cars unless you like hiking.

4/10 Poor

Stanislav, Scotland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would reconsider
It reminded us of a retirement home. Very far from the station, service is bad,food had no taste, room was old, room was dirty. You will not be allowed to enter onsen if you have a tatoo but if a group of Chinese tourists enter , dont wash and start taking pictures while you are naked (and they are not) breaking all the rules the hotel staff will not do any thing to inference their own rules.

2/10 Terrible

Karin, HK

Disliked: Staff & service, property conditions & facilities
Don't go
Haunted

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the Middle of Nowhere (sort of)
Hotel is older style, nice, the onsen (hot spring) is great, breakfast good, it's just a long way into the middle of (country) Japan and takes a long time to get to the area. Once there the hotel is lovely in that it is set amongst the beautiful trees and greenery. Enjoy
Entry to the Hot Spring (male and female separate)

8/10 Good

Howard, Canada

Liked: Cleanliness, staff & service
Great food and good price.

8/10 Good

Fanny, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing experience
No wifi available. Great installations and really close to cable car station. Dinner is expensive and only french style. Fantastic service from the staff