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Marroad Hakone

3.0 star property
Escape to serenity with a rejuvenating soak in the hot springs. Then savor French cuisine by day or night.

Choose dates to view prices

Nestled close to Hakone Gora Park, Marroad Hakone offers a serene escape with an indoor mineral hot spring and sauna. Savor French cuisine at the on-site restaurant, Voyageur, or unwind at the bar and terrace while enjoying free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Bar
  • Housekeeping
The current price is ₩202,814
₩229,503 total
Aug 28 - Aug 29

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Superior Japanese-western room, Mountain view, Non-smoking (High floor, 42 square meters [Renovated])

A hotel room with a bed, two chairs, a desk, a TV, and a window with curtains.

Superior Japanese-western room, Mountain view, Non-smoking (High floor, 42 square meters [Renovated])

  • Sleeps 7
  • Free WiFi

View all photos for Standard Twin room, Mountain view, Non-smoking (1F Unrenovated, 28 square meters)

A building with a traditional architectural style, a mountainous landscape in the background, and a clear sky.

Standard Twin room, Mountain view, Non-smoking (1F Unrenovated, 28 square meters)

  • Sleeps 5
  • Free WiFi

View all photos for Standard Japanese-western room, Mountain view, Non-smoking (1F 42 square meters [Unrenovated])

A hotel room with two beds, a desk, a chair, a television, and a large mirror.

Standard Japanese-western room, Mountain view, Non-smoking (1F 42 square meters [Unrenovated])

  • Sleeps 9
  • Free WiFi

View all photos for 1F, Standard Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

A hotel room with two beds, a desk, a chair, a bedside table with a lamp, and a window with curtains.

1F, Standard Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for 1F, Standard Twin Room, Non Smoking, 3 Adults (Dinner plan requires check-in by 5:00 p.m.)

A hotel room with two beds, a desk, a chair, a bedside table with a lamp, and a window with curtains.

1F, Standard Twin Room, Non Smoking, 3 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

View all photos for 1F, Standard Twin with Tatami Room, Non Smoking, 5 Adults (Dinner plan requires check-in by 5:00 p.m

A hotel room with tatami flooring, a traditional Japanese-style dining table, and two beds.

1F, Standard Twin with Tatami Room, Non Smoking, 5 Adults (Dinner plan requires check-in by 5:00 p.m

  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Twin Beds and 3 Twin Futons
  • Free WiFi

View all photos for 3F/4F, Superior Twin Room Upper floors, Non smoking, 2 Adults (Dinner plan requires check-in by 5PM)

A hotel room with two beds, a TV, a desk, and a window with curtains.

3F/4F, Superior Twin Room Upper floors, Non smoking, 2 Adults (Dinner plan requires check-in by 5PM)

10.0 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for 3F/4F, Superior Twin Room Upper floors, Non Smoking, 3 Adults (Dinner plan requires check-in by 5 PM

A hotel room with two beds, a TV, a desk, and a window with curtains.

3F/4F, Superior Twin Room Upper floors, Non Smoking, 3 Adults (Dinner plan requires check-in by 5 PM

9.6 out of 10
Exceptional
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

View all photos for 3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM)

A hotel room with a bed, a sofa, a small table, a chair, a TV, and a window with curtains.

3F/4F, Standard Twin with Tatami Room Upper floors, NS, 4 Adults (Dinner plan requires C/I by 5 PM)

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons
  • Free WiFi

View all photos for 2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

A hotel room with two beds, a desk, a chair, a window with curtains, and a wall-mounted picture.

2F, Mt. Daimonji View Twin Room, Non Smoking, 2 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for 2F, Mt. Daimonji View Twin w/ Tatami Room, NS, 4 Adults (Dinner plan requires check-in by 5 PM)

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

2F, Mt. Daimonji View Twin w/ Tatami Room, NS, 4 Adults (Dinner plan requires check-in by 5 PM)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons
  • Free WiFi

View all photos for 3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.)

A modern hotel room with a large bed, a sofa, a TV, and a flat-screen TV mounted on the wall.

3F/4F, Deluxe Room, Non Smoking, 4 Adults (Dinner plan requires check-in by 5:00 p.m.)

  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Large Twin Beds
  • Free WiFi

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About the neighborhood

Located in Gora, a neighborhood in Hakone, Marroad Hakone is near a train station. Hakone Kowakien Yunessun and Hakone Hot Springs are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Ōwakudani and Lake Ashi. Hakone Pirate Ship and Hakone Toy Museum are also worth visiting. Visit our Hakone travel guide
Map
1320, Goura, Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408

What's nearby

  • A snow-capped mountain, a lake, and a building on a hillside.
    Fuji-Hakone-Izu National Park
    1 min walk - 0.0 km
  • A fountain surrounded by a flower garden, benches, and a mountainous backdrop.
    Hakone Gora Park
    7 min walk - 0.7 km
  • A serene Japanese garden with moss-covered rocks, bamboo trees, and a traditional wooden structure.
    Hakone Museum of Art
    7 min walk - 0.7 km
  • A public square with a reflective water feature, modern sculptures, and a museum entrance.
    Hakone Open Air Museum
    3 min drive - 1.7 km
  • Hakone Meissen Antique Museum
    3 min walk - 0.3 km

Getting around

  • Kowakidani Station
    3 min drive
  • Hakone Gora Station
    10 min walk
  • Haneda Airport (HND)
    104 min drive

Restaurants

  • 箱根餃子センター
    16 min walk
  • 金沢まいもん寿司箱根強羅店
    3 min drive
  • 鮨・天麩羅 風月
    13 min walk
  • CAFE Ryusenkei
    3 min drive
  • 蕎麦 貴賓館
    4 min drive

About this property

Marroad Hakone

  • Hotel near Hakone Kowakien Yunessun
  • Close to Hakone Open Air Museum, Marroad Hakone provides an indoor mineral hot spring (onsen), a terrace, and a bar. The on-site French cuisine restaurant, Voyageur, offers breakfast and dinner. Guests can connect to free in-room WiFi.
  • Other perks include:
    • Free self parking
    • Continental breakfast (surcharge), free train station pick-up, and hot springs on site
    • Smoke-free premises, a vending machine, and a water dispenser
  • Room features
  • All guestrooms at Marroad Hakone have amenities such as free WiFi, safes, and sound-insulated walls.
  • Other amenities include:
    • Bathrooms with designer toiletries and showers
    • LED TVs with digital channels
    • Wardrobes/closets, refrigerators, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 9:00 AM to 6:00 PM
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:00 AM for a fee: JPY 2,970 for adults and JPY 1,650 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tea Lounge
  • Voyageur

Things to do

  • Hot springs

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Refrigerator

More

  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dinner-inclusive plans must check in by 5 PM. Dinner will not be guaranteed after this time and guests will not be refunded. Any special requests for guests with food allergies will not be accommodated.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately JPY 2970 for adults and JPY 1650 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Guests with tattoos are not able to use the onsite public bathing facilities

Frequently asked questions

Is Marroad Hakone pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Marroad Hakone?

As of Aug 6, 2026, prices found for a 1-night stay for 2 adults at Marroad Hakone on Aug 28, 2026 start from ₩202,814, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Marroad Hakone?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Marroad Hakone?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Marroad Hakone located?

Located in Gora, this hotel is within 1 mi (2 km) of Hakone Museum of Art and Hakone Open Air Museum. Hakone Kowakien Yunessun is 1.5 mi (2.4 km) away. Hakone Gora Station is 10 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Marroad Hakone Reviews

8.2

Very Good

8.4

Cleanliness

7.4

Location

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 115 out of 337 reviews
Rating 8 - Good. 151 out of 337 reviews
Rating 6 - Okay. 50 out of 337 reviews
Rating 4 - Poor. 14 out of 337 reviews
Rating 2 - Terrible. 7 out of 337 reviews

Reviews

Verified review

8/10 Good

Vsevolod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
onsen was very nice. the breakfest was western style and not buffet. the parking is free and can fit a large car. the building is very old but it is kept very clean it is very nice. they also had a good TV that offered netflix which is hard to find. we also got a massage, and it was fantastic.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast and dinner was very good. Make sure that you sign up or they won't feed you! Also no transportation on Sunday except the train at Gora.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Scott J

Liked: Cleanliness, property conditions & facilities
Close things we wanted to see and property has a nice onsen.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. Location was a hike and that’s on Expedia for not say free hotel transfer. Onsen was breath taking. Had dinner at the Gora brewery and it’s not brewery food. They collab with Nobu and it was great. Beer ehhhh! All in all-AMAZING!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room, with fabulous view. Very comfortable bed. Breakfast was waiter service, very efficient, and delicious food.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Donna

Liked: Cleanliness, property conditions & facilities
Rooms were s!all but clean. Happy hour offered with free drinks.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, how quiet, and clean it was
Stayed 1 night in May 2025
Verified review

10/10 Excellent

HEAVEN

Liked: Cleanliness, staff & service, property conditions & facilities
Hakone is beautiful, we loved our stay here. Felt a bit more quaint and cozy then I imagine maybe some other options or that is just generally the vibe for a small town in the mountains. The alcohol amenity and bar snacks were a lovely touch. The onsen was small but never crowded so it didn’t feel that way. Would absolutely stay here again if my luck brings me back to this place.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Alexis

Liked: Amenities, property conditions & facilities
The staff was very hospitable and welcoming. They were ready to assist with anything we needed. The French cuisine was delicious, and the service in the restaurant was top tier. Great property, I’d stay again if I visit Hakone.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at Marroad. On the outside, it looks a bit outdated, but the interiors are well maintained. I absolutely loved my room — it had been renovated, everything looked new, and it was both spacious and cozy. The staff were very kind and attentive. Another nice thing to mention is that they offer a free shuttle service from Gora Station to the hotel; you just have to call upon arrival.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Jesse

Liked: Property conditions & facilities
Very pleased. Breakfast was an extraordinary value
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Edison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property doesn't have any laundry and staff doesn't respond to any email. Otherwise, hotel is clean and staff is friendly and helpful.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located in the beautiful mountainous area, my room had an amazing view. The hosts were very accommodating, I was allowed to check in earlier on the day of arrival. The onsen was great! The minus about the Gota area is that it’s not offering a lot of dining places. However, the hotel has the restaurant. The food was delicious! I had a great time during my stay!
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

jon

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel with first class service. Rooms were big and had everything you could need. Shuttle service available to station each way. Taxi inexpensive. Funicular from station nearby. Fixed dinner menu but food excellent. Breakfast also limited but very good. No late hotel bar which was a shame but not essential for us.
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Liliana

Liked: Cleanliness, amenities, property conditions & facilities
The area where the hotel is has a beautiful view of the valley. The rooms are very comfortable and have great amenities. We had to walk the steep climb because the driver left at 6:00pm. We arrived by 6:40pm, they wouldn't give us a reservation for dinner because reservations needed to be done by 6:30pm. The host didn't try to find a solution so we ended up not having dinner
Stayed 1 night in Mar 2025
Verified review

4/10 Poor

Joshua

Disliked: Staff & service
We stayed in a Deluxe Room which was fantastic—apparently recently renovated, and the new touches were excellent. We also appreciated the arrival Happy Hour with unlimited drinks and light snacks. Unfortunately, the positives ended there. The service was deeply disappointing. The staff seemed completely bothered by our presence and rushed us through interactions, including breakfast orders. The low point was dinner: we were told the restaurant was 'full' and had to find food elsewhere, despite seeing only about five people dining inside all night. Since the hotel is isolated up a mountain (a 30-minute walk to the nearest conbini) and they offer no room service, we were left stranded with no alternatives provided by the staff. Note to travelers: We luckily found Bombay Hakone, an Indian restaurant that delivered excellent food up the twisty mountain roads in the rain—major kudos to them. As for the facilities, the onsens were nice but small, and the outdoor roof leaked, dripping ice-cold rain on us while trying to relax. I have stayed at many ryokans and hotels in the Hakone area; this was my first and last visit to Hotel Marroad.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

BOON POO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice onsen getaway

Room was clean and good size. Looks like recently renovated. Very limited meal options and rather expensive for what were offered, for both breakfast and dinner. Not buffet style. Can't be having the same English breakfast and French dinner everyday. Restaurants closes relatively early in Gora. Public transportation not very convenient. Need your own car to move around. Walking to Gora station is an option, but the terrain is hilly. Hotel shuttle service starts from 9am and ends at 6pm. Telephone booth next to Information office at Gora station to call for hotel shuttle service. Hotel service is excellent. Onsen facilities were good.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a serene location with an onsen and close to câble car. The shuttle driver got out bags from Gora station and so we can start exploring before 3p check in. Same for when we checked out and they delivered our bags at the Gora station. Such awesome service. Fine dining and we love the open bar at happy hour. Wow!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Jahnavi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!! Loved the view and ambience. The onsen hot bath was a wonderful experience. The rooms and amenities were clean. Loved our stay, we really wished we should have booked our stay for couple more days!!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Ho Fai

Liked: Staff & service, amenities
Breakfast and onsen is great!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff was excellent. View was beautiful
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy hour bar is good . Absolutely need hotel shuttle to get to town station because the hills are steep.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spatious
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Dong Yan

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast no outdoor siting is a wasted
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

CHI WAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is recently decorated and room is very clean and tidy
Stayed 1 night in Feb 2025