로비 좌석 공간
예약 가능 여부 확인

힐튼 올랜도/알타몬트 스프링스 여행 후기

4 out of 5
힐튼 올랜도/알타몬트 스프링스
350 S Northlake Blvd, Altamonte Springs, FL

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 594개" "
평점 8 - 좋아요. 1002개 이용 후기 중 214개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 87개" "
평점 4 - 별로예요. 1002개 이용 후기 중 57개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 50개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Gregory

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was very disappointed that the staff denied my family the continental breakfast on the premise we used a third party app to book the room. That's not what was advertised or explained during check-in.
2024년 5월에 2박 숙박함
답변 제공: Atorres 님, 2024년 5월 10일
Thank you for giving us the feed back. We are very sorry to hear about the issue with breakfast. This is a separate charge for all guest. We hope that you had a safe travel and hope to hear from you soon.

8/10 - 좋아요

Rodney

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No place to charge an EV on site
2024년 5월에 1박 숙박함
답변 제공: Atorres 님, 2024년 5월 8일
Hello and thank you for your feedback. I am truly sorry that our location is unable to provide EV charging stations at the moment. We hope you had a great stay and we hope to see you again soon

6/10 - 괜찮아요

Laura

가족 여행
좋아요: 직원 및 서비스
The hotel is nice, but our room smelled like mold.
2024년 4월에 3박 숙박함
답변 제공: Atorres 님, 2024년 5월 8일
Hello and thank for your recent stay with us. We are sorry to hear about the issue you had in your room. I have forwarded this to our housekeeping department and we are sure to make any corrections needed

8/10 - 좋아요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Atorres 님, 2024년 5월 8일
Thank you for your feedback. We are happy to know that you enjoyed your stay and we are hopeful you will come back again

8/10 - 좋아요

Tag

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff very nice. Breakfast sign was hidden. Ironing board was broken and almost useless. Very clean though.
2024년 4월에 1박 숙박함
답변 제공: Atorres 님, 2024년 5월 2일
Thank you for you rrecent stay and feedback. We are hopeful you will visit us again in the future

10/10 - 훌륭해요

Jesse

2024년 4월에 2박 숙박함
답변 제공: Atorres 님, 2024년 5월 2일
Thank you for a great score. We hope that you will revisit again in the future.

6/10 - 괜찮아요

Orlando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was good
2024년 4월에 2박 숙박함
답변 제공: Atorres 님, 2024년 4월 26일
Thank you for your feedback and we hope you come back again

10/10 - 훌륭해요

Lauren

좋아요: 숙박 시설 상태 및 시설
The hotel was clean and quiet. Exactly what we were looking for.
2024년 4월에 1박 숙박함
답변 제공: Atorres 님, 2024년 4월 26일
Thank you for your feedback and we hope you come back again

2/10 - 너무 별로예요

Lucas

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The AC is very noise
2024년 4월에 1박 숙박함
답변 제공: Atorres 님, 2024년 4월 26일
Sorry for the issue you had with the AC. We will be sure to correct the issue for the next guest

8/10 - 좋아요

Gavin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nice overal clean, the staff i had very little interactions but the ones i did have were very pleasant the only 2 knocks i had was that the outelts by my bed was loose and if i plugged one charger in amd then the other they both wouldnt charge. So i had to find the other outlet across the room. And the last one i get it is for safety of the staff but when you come in late the side entrance door wouldn't let you in and you had to walk halfway around the building to get in but otherwise was a great stay and will be back again soon
2024년 4월에 3박 숙박함
답변 제공: Atorres 님, 2024년 5월 8일
Thank you for your feedback. We are happy to hear that most of your stay was great. We are hopeful in the future you will come again.

2/10 - 너무 별로예요

REYNALDO

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room smelled humid because the condensation of the ac kept accumulating in the rug. The hotel needs a renovation asap
2024년 4월에 2박 숙박함
답변 제공: Atorres 님, 2024년 4월 21일
Hello and thank you for your feedback. We are truly sorry to hear about your experience. I have sent this review to all departments so we can make the necessary changes to assist our future guest

4/10 - 별로예요

Lourdes

좋아요: 청결 상태, 직원 및 서비스
Staff did a great job in communicating back in a timely manner. Property had no water at night for me to shower at night after a full day at work, which was a terrible experience!
2024년 4월에 1박 숙박함
답변 제공: Atorres 님, 2024년 4월 26일
Sorry for the terrible experience with the water. We will notify our engineering team to correct the issue

4/10 - 별로예요

Manuel 님, Lima

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
On our first morning we found a roach in the shower. We called the operator and she said that someone would come to the room. Two hours later I had to killed and cleaned as I need it to go out. As I was going out I approached the reception, mention the issue and the clerk didn't seem to care. I have photos to prove.
2024년 4월에 3박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 4월 16일
thank you for bringing this to our attention; we have shared this feedback with our Executive Management team to help improve. We apologize for any inconvenience this may have caused you.

10/10 - 훌륭해요

Mark

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Can walk to Ross in less than 15 minutes. Staff was friendly. Room was clean and modern. Concierge texted me so I could get immediate help with anything
2024년 4월에 2박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 4월 15일
Thank you for your recent stay with us and for your feedback. We hope you stay with us again soon!

10/10 - 훌륭해요

Shaquanah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 4월 16일
Thank you for staying with us and sharing your experience feedback!

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, spacious, cable with Hbo. Angel good nice customer service.
2024년 4월에 2박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 4월 15일
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 - 훌륭해요

Loudwige

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 4월 15일
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 4월 15일
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 - 훌륭해요

Kiriaki

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and the staff are wonderful. My only issue was no microwave in the rooms
2024년 3월에 5박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 4월 15일
Thank you for your recent stay and feedback. We hope you stay with us again soon! We are adding microwaves to our suites and corner king rooms; as well we do offer microwaves in the F&B outlets for guests.

6/10 - 괜찮아요

Monis

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
Room was missing microwave and the AC was very loud (literally ran like a motor)
2024년 4월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 4월 15일
Thank you for your recent stay and feedback. We are in the process of adding Microwaves to all of our suites and corner king rooms; we do offer microwaves in the F&B outlets to guest.

8/10 - 좋아요

Fabiola

2024년 3월에 4박 숙박함
답변 제공: Atorres 님, 2024년 4월 21일
Thank you for your response. We value your opinion and hope to see you again.

10/10 - 훌륭해요

Cynthia 님, coraopolis

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 4월 2일
Thank you for your feedback and for staying with us! We hope you visit us again soon.

8/10 - 좋아요

Shar'Breona

2024년 3월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 4월 2일
Thank you for your feedback and for staying with us! We hope you visit us again soon.

6/10 - 괜찮아요

Patrick

Didn’t like the attach room doors
2024년 3월에 3박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 4월 2일
Thank you for your feedback and for staying with us! We hope you visit us again soon.

10/10 - 훌륭해요

Alfred

2024년 3월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 4월 15일
Thank you for your recent stay and feedback. We hope you stay with us again soon!

10/10 - 훌륭해요

jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great
2024년 3월에 3박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 3월 18일
Thank you for your recent stay and feedback. We hope to have you back again real soon!

6/10 - 괜찮아요

JUDIANNE 님, Clearwater

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I found a dead roach in the fridge and room wasn’t clean
2024년 3월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 4월 2일
Thank you for your feedback our Executive team is reviewing this and we apologize for the inconveniences.

6/10 - 괜찮아요

Robert Aylin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed and pillows were nice, a/c was extremely loud sounded like a tractor when turning on. Overall was ok, decent rate…
2024년 3월에 2박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 3월 18일
Thank you for your recent stay and feedback. We apologize for the inconvenience you may have experienced as our AC units do run differently than home AC units; which does make the noise sound louder.

6/10 - 괜찮아요

Robert 님, Apopka

좋아요: 청결 상태
My least favorite thing about my stay was that they do not offer breakfast and the cafe downstairs is unappealing and over priced. The pool is right next to I4 highway and was small, unimpressive, and overcrowded with kids. Rooms were clean and the bed was comfortable, but overall not up to the level one would expect from a Hilton.
2024년 3월에 2박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 3월 18일
Thank you for your recent stay; we apologize for the inconvenience you may have experienced as we certainly do try to live up to our guest expectations.

6/10 - 괜찮아요

Kenneth 님, St. Petersburg

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
No microwaves. No privacy in bathroom with barn door style door.
2024년 3월에 2박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 3월 18일
Thank you for your recent stay and feedback.

10/10 - 훌륭해요

Renee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 3월 18일
Thank you for your recent stay and feedback. We hope to have you back again real soon!

10/10 - 훌륭해요

Ana

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 3월 18일
Thank you for your recent stay and feedback. We hope to have you back again real soon!

10/10 - 훌륭해요

Jedi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 4월 2일
Thank you for your feedback and for staying with us! We hope you visit us again soon.

10/10 - 훌륭해요

Rochelle 님, MADISON

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Area of ice machine had a very bad oder, smell of rotting milk Website said heated pool, but it was definitely NOT heated
2024년 3월에 4박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 3월 18일
Thank you for your recent stay and feedback.

4/10 - 별로예요

Lana

2024년 3월에 4박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 4월 2일
Thank you for your feedback and for staying with us! We hope you visit us again soon.

10/10 - 훌륭해요

Fernando 님, Homestead

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great and quiet!
2024년 2월에 2박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 3월 18일
Thank you for your recent stay and feedback. We hope to have you back again real soon!

8/10 - 좋아요

Elvira

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location. I didn't like the shower no hot water only like warm.
2024년 2월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 2월 27일
Thank you for staying with us and for sharing your feedback.

6/10 - 괜찮아요

Heather

2024년 2월에 2박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 4월 2일
Thank you for your feedback and for staying with us! We hope you visit us again soon.

8/10 - 좋아요

Amina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
did what it needed to do
2023년 12월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 2월 27일
Thank you for staying with us and for sharing your feedback.

6/10 - 괜찮아요

Shelisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really like the hotel had everything we needed. Beds were a little firm and the sheeting felt soft but slept hot.
2024년 2월에 3박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 2월 27일
Thank you for staying with us and for sharing your feedback.

10/10 - 훌륭해요

Angie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 2월 27일
Thank you for staying with us and for sharing your feedback.

4/10 - 별로예요

Diana

가족 여행
좋아요: 직원 및 서비스
The bathtub and sink were clogged. There is an advertisement about the time of breakfast but breakfast is not complementary ! I found it too expensive for one night!
2024년 2월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 3월 18일
Thank you for your recent stay and feedback.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love this place!
I love this hotel. Convenient, clean, comfortable. I stay here several times a year. The only complaint I have is the sliding door to the bathroom. That is kind of weird. Other than that, I love it.
2024년 2월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 2월 13일
Thank you for your feedback and for staying with us! We hope to see you again very soon!

10/10 - 훌륭해요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was incredibly kind and eager to help us. I would stay there again.
2024년 2월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 2월 27일
Thank you for staying with us and for sharing your feedback.

10/10 - 훌륭해요

Julie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very nice. I was there for a business meeting and the facilities worked really well. All staff I encountered were very helpful and knew where my group was meeting. Food was very good. Had dinner. Go with the salmon!
2024년 2월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 2월 27일
Thank you for staying with us and for sharing your feedback.

10/10 - 훌륭해요

Alejandro

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Ok
2024년 2월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 2월 27일
Thank you for staying with us.

4/10 - 별로예요

SABRINA

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Disappointed
I never write reviews but I was a bit disappointed so i feel impelled. First off i’d like to start off by mentioning that i’m a flight attendant, i stay at hotels all over the world. I had complaints initially, the hotel was standard, the room was comfy. I came to orlando to visit a friend, I wasn’t on a work trip. When it was time to get in bed i felt something gritty in the bed. I was under the covers and had already turned off all the lights. I was so exhausted I thought it was just in my head. I woke up in the morning and i was reminded by the grit only on the right side of the bed. I pulled the covers all the way off and there i found crumbs in my bed and i had not eaten in my bed. I called the front desk to inform them, they offered me another room but i was checking out the same day, since my stay was only for one night. It was too my much of a hassle to switch rooms just to get a bed that I can’t sleep in since I’m checking out. They also offered for housekeeping to come and change the sheets but at that point I’m already out of bed. I told them there are lucky its me and not another customer. This was a first for me.
2024년 1월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 2월 27일
Thank you for staying with us and bringing this to our attention. We sincerely apologize for any inconvenience and appreciate your business with us and allowing us to focus on this area we may have overlooked.

10/10 - 훌륭해요

yaquelin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 2월 27일
Thank you for staying with us and for sharing your feedback.

2/10 - 너무 별로예요

Daniel

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 3월 18일
Thank you for your recent stay and feedback.

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 1월에 1박 숙박함
답변 제공: Jaclyn Lorigan General Manager 님, 2024년 1월 31일
Thank you for staying with us and sharing your feedback!