비즈니스 센터

소네스타 셀렉트 스코츠데일 - 메이요 클리닉 캠퍼스 여행 후기

3 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 496개" "
평점 8 - 좋아요. 1002개 이용 후기 중 247개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 131개" "
평점 4 - 별로예요. 1002개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 49개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 조용한 곳에 위치한 호텔.
깨끗하고, 친절함. 외곽에 위치해서 교통 체증이 없고, 조용한 곳. 주변에서 쉽게 편이시설을 이용할 수 있는 곳.
2018년 3월에 4박 숙박함

10/10 - 훌륭해요

Debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Debra, thank you for your feedback! We're delighted to hear that you appreciated the location of Sonesta Select Scottsdale at Mayo Clinic Campus. We hope to have another opportunity to host you when your travels bring you back to Scottsdale.

8/10 - 좋아요

Rod

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Thank you for the 4-star rating, Rod!It's great your time at Sonesta Select Scottsdale at Mayo Clinic Campus was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and quiet
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
William, thank you for your feedback. We are thrilled to know that you appreciated the cleanliness and tranquility at Sonesta Select Scottsdale at Mayo Clinic Campus. We strive to foster a relaxing environment for our guests, and your comments affirm that we are doing just that. We look forward to welcoming you back.

4/10 - 별로예요

Janise 님, Big Bear Lake

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
What we liked: Easy parking, low priced room, nice view from the balcony, mini fridge and microwave. What we didn't like: The sheets and floor were dirty, the floor, there was no coffee or cups in the room so I had to ask the maid in the hallway for some, the tissues ran out and when I went out of the room and asked the maid again in the hall for a replacement. She asked if I'd gone down to the front desk to ask for more even though she saw that I'd just come out of my room. The pump on the hair conditioner in the shower didn't work. There were more minuses than plusses for us, sure we'll go back in the future.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Janise, it's concerning to hear about your experience with cleanliness and room amenities during your stay. It is our priority to provide a tidy, comfortable, and well-appointed space, so we regret that this was not reflected in your stay. Your feedback about these issues has been noted and will be communicated with our team members for improvement. Even though you've had some hiccups this time, it's uplifting to know you would consider a return visit and we hope to positively impress upon your next stay.

8/10 - 좋아요

lawrence 님, Sacramento

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is very close to the Scottsdale Mayo clinic that is awesome ! The property is currently going through a renovations, so at least the Owners are taking care of this property.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Lawrence, we're thrilled to know that the proximity of Sonesta Select Scottsdale at Mayo Clinic Campus to the clinic was beneficial for you. Thank you for recognizing the commitment to improve our facility. Rest assured, we're eager to provide an even better experience once the updates are complete. We hope you'll return to enjoy them.

10/10 - 훌륭해요

Andrew

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Andrew, it's wonderful to hear you had such a fantastic experience at Sonesta Select Scottsdale at Mayo Clinic Campus! We're excited to welcome you back for another great stay in the future!

10/10 - 훌륭해요

Rocco

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick stop nice and clean
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Rocco, thank you for sharing your review. We're thrilled to know you enjoyed your quick stay at Sonesta Select Scottsdale at Mayo Clinic Campus and appreciated our pristine cleanliness. We hope to have the pleasure of welcoming you back soon for another enjoyable experience.

8/10 - 좋아요

Jaime

2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Marc

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was so welcoming, friendly and proud of their newly renovated property. Everyone we spoke with from the front desk, coffee bar, and housekeeping was consistently happy, proud, and more than happy to help. This is a well-managed property, very clean, a very pleasant experience.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Marc, it's terrific to hear your positive feedback on your stay at the Sonesta Select Scottsdale at Mayo Clinic Campus. We're thrilled to learn that our team members were welcoming, friendly, and took pride in our renovated property. It's always our aim to provide a clean environment with exceptional service. Your remarks on the dedication of our front desk, coffee bar, and housekeeping colleagues are truly appreciated! We can't wait to welcome you back for another pleasant experience.

8/10 - 좋아요

Lori

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was a very nice and quiet area. The lack of coffee after 9:00 am and staff not able to make exceptions to use the coffee bar were my only negatives.
2024년 3월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Lori, thank you for choosing the Sonesta Select Scottsdale at Mayo Clinic Campus and for taking the time to leave a review. We're delighted to hear that you appreciated our serene environment. However, we regret to hear your concerns about the availability of coffee post morning hours. We continuously strive to accommodate our guests' needs, and your feedback is valuable to us. We hope you'll consider us again in the future, and we'll do our best to meet and exceed your expectations.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful property.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Richard, it's wonderful to hear that you appreciated the aesthetic appeal of Sonesta Select Scottsdale at Mayo Clinic Campus. We're thrilled that our property left a positive impression on you. We appreciate your kind words and look forward to your next visit.

4/10 - 별로예요

Louis

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Disappointed!!! I’ve stayed at this property previously and always found it a good value and well taken care of. Most recently, stayed in room 180. Lock set malfunctioned leaving us locked in our room. In over 40 years of travel around the world this has never happened. Thanks to the housekeeping staff. Also, hot shower was lukewarm at best. Will need to seek other options when visiting next time
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Louis, it's regrettable your stay didn't meet your previous experiences with us. We're sorry to hear about the troubles you encountered with the room lock and the shower temperature. These issues are certainly not indicative of the high standards we aim to provide. We're grateful to our team members who were able to assist. We hope you'll reconsider and give us another chance to provide the exceptional stay you know we can deliver during your future visits.

10/10 - 훌륭해요

Karen

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to Mayo Clinic
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Karen, it's wonderful to hear you appreciated the strategic location of Sonesta Select Scottsdale near the Mayo Clinic Campus. Our position is indeed convenient for many of our guests. We're glad to know this aspect enhanced your stay. Thank you for your positive feedback and we eagerly look forward to welcoming you back in the future.

8/10 - 좋아요

Michael

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Michael, thank you for staying at Sonesta Select Scottsdale at Mayo Clinic Campus and for taking the time to rate your experience. We're glad to hear that you had a satisfying stay, and we look forward to hosting you again in the future.

10/10 - 훌륭해요

darren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Darren, it's wonderful to hear that you had a great experience at Sonesta Select Scottsdale at Mayo Clinic Campus! Thank you for taking the time to rate us. We truly appreciate your feedback and look forward to welcoming you back in the future. Safe travels!

6/10 - 괜찮아요

Gina

좋아요: 청결 상태
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Gina, it seems that your stay with us did not fully meet your expectations. We would appreciate any specific feedback you might have so that we may better understand your experience and make the necessary improvements. We hope for the opportunity to serve you better in the future.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, clean facility. Tad pricey nationally it seems but commensurate with outrageous local prices.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Michael, we're thrilled to hear you appreciated the tranquility and cleanliness at Sonesta Select Scottsdale at Mayo Clinic Campus. Your feedback on the price is valuable and we continually strive to provide the best value in terms of location, amenities, and service. We hope to welcome you back for another pleasant stay!

8/10 - 좋아요

Linda

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would love to give this 5 stars. However, the cafe/bar is only open in the morning from 7-9 a.m. some evening hours would give 5 stars.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Linda, it's wonderful to hear that you enjoyed your stay at Sonesta Select Scottsdale at Mayo Clinic Campus. We acknowledge your feedback regarding the operational hours of our café/bar. It's feedback like yours that helps us continuously improve and enhance our guest experiences. Looking forward to serving you again in the near future.

10/10 - 훌륭해요

eugene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is undergoing renovation but it shows great potential as a destination property for patients of the Scottsdale Mayo Clinic campus. The campus provides free shuttle service to the Phoenix campus which is worth gold! Thank you for your service.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Eugene, we're delighted to hear that you appreciate the potential of Sonesta Select Scottsdale at Mayo Clinic Campus amidst our ongoing improvements. Your recognition of the handy shuttle service is much appreciated. Our aim is to be a comfortable and convenient location for guests visiting the Mayo Clinic. Your gratitude is truly valued, and we're excited to serve you even better in the future.

2/10 - 너무 별로예요

Sonja

별로예요: 숙박 시설 상태 및 시설
Construction going on & the a/c unit was so loud we couldn’t sleep.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Sonja, thank you for sharing your experiences. It seems like the ongoing improvements and the noise from the air conditioning disturbed your rest. Your constructive feedback will be taken into consideration, as it is insightful for our ongoing efforts to enhance guest comfort. Your next stay with us should meet your expectations and provide peaceful rest.

8/10 - 좋아요

john

연인과의 여행
좋아요: 편의 시설/서비스
It was convenient for our Mayo Clinic appointments.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
John, we're thrilled to hear that Sonesta Select Scottsdale at Mayo Clinic Campus was able to offer an ideal location for your appointments at Mayo Clinic. We aim to make every stay convenient and stress-free. We appreciate your feedback and hope to serve you again soon.

6/10 - 괜찮아요

Curt

출장 여행
Nothing special and it was under construction.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Curt, we appreciate your feedback. It sounds like your stay didn't quite live up to expectations due to the ongoing renovations. While these updates are meant to enhance guest experience in the future, we apologize for any inconvenience caused during your visit. We hope to have the opportunity to host you again once our transformations are complete to provide the experience we aim for.

4/10 - 별로예요

Covey

출장 여행
The property was heavily under construction….at least those were the noises I thought was hearing early in the morning. Much of the rooms and hallways were a work in progress.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Covey, your recent review makes it evident that your stay was less than ideal due to the noises and ongoing updates happening on our premises. We can assure you that progress works are aimed at enhancing guest experience. However, we acknowledge it shouldn't overshadow your comfort and relaxation. We hope to show you a serene and fully updated environment on your next visit.

10/10 - 훌륭해요

Hailee

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stay at this location all the time and it’s our favorite!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Hailee, we're thrilled to hear that the Sonesta Select Scottsdale at Mayo Clinic Campus continues to be your preferred choice! It's truly our honor to be your 'favorite'. Thank you for sharing your experience with us, we can't wait to welcome you back on your next visit.

10/10 - 훌륭해요

Joseph

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nonthing
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Thank you for taking the time to leave this wonderful rating, Joseph! We hope to see you again soon at Sonesta Select Scottsdale at Mayo Clinic Campus so we can share yet another amazing experience!

2/10 - 너무 별로예요

Elizabeth A

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Very disappointing--it’s a construction zone with nails all over the parking lot, no complimentary coffee in the lobby, no smart TV (all you are left with are a few live channels--not even the option of signing in to your own streaming accounts), walls are paper thin--you can hear everything, including the person next door talking normally on their phone, and the hotel is very stingy (quite a few additional charges from parking to checking in), lots of garbage on vacant property next to hotel, and the little considerations, such as sulfate-free shampoo and conditioner, are also amiss. There are many of other hotels close by—go with one of those..
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Elizabeth, it's unfortunate that your stay didn't meet your expectations. We regret that the ongoing improvements on-site inconvenienced you. We’re also sorry to hear about your disappointment regarding the amenities and the noise disturbances. Measures are continuously taken for improving our property's cleanliness and relieving unnecessary charges. We assure you, our amenities are selected with our guests' comfort in mind. Your feedback is invaluable and we'll certainly take your concerns into consideration for improvements. It's our hope, you'll consider us again in the future when our renovation process is complete.

4/10 - 별로예요

Norman

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Norman, it appears that your stay didn't fulfill your expectations. We take feedback seriously and strive to ensure all our guests have a pleasant experience. Thank you for staying with us. We look forward to having another chance to better serve you next time.

4/10 - 별로예요

Rick

별로예요: 직원 및 서비스
I didn't get back personal items that I had accidentally left in the room when I checked out indicating, in my opinion, that cleaning staff did a poor job cleaning the room after I , checked out, or are dishonest and took my property rather than turn it in to Lost & Found.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 23일
Rick, we genuinely regret to hear about your experience regarding items left behind. We hold ourselves to the highest standards, and our team members ensure that all found items are safely returned or stored for retrieval. We understand your concern and would recommend reaching out directly for further assistance. It's our aim to always provide a reliable, consistent experience for our guests, and we hope we'll have the chance to restore your faith in us on a future stay.

2/10 - 너무 별로예요

james

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Zero hot water. Front desk said wait a few minutes, we waited 20. Called front office and was told they will take $15 off my bill lol. Is this a Motel 6? Keep your $15 , just won’t stay here again
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
James, we lament hearing about the trouble you encountered regarding the hot water availability during your stay. The initial response you received from the front office does not meet the standard we aspire to. Rest assured, we are actively striving to maintain the highest functionality of our amenities. We regret your decision but completely understand, and express our sincerest hope that you might choose to return in the future so we can provide a more satisfactory experience.

2/10 - 너무 별로예요

VEANET

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
We appreciate the feedback, Veanet.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 - 좋아요

Kristine 님, Spring City

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Thank you for the 4-star rating, Kristine!It's great your time at Sonesta Select Scottsdale at Mayo Clinic Campus was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 - 좋아요

Joseph

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Property will be excellent when renovation is complete. Staying during an active renovation project was a bit of a challenge. There were detours around the building and most amenities were unavailable. The construction was a bit noisy and there was construction dust & debris in general areas. The room was brand new and everything was clean and worked properly. They did start work each morning between 7:30 and 8 am so sleeping in was not really an option. Overall, the room was comfortable, clean, and new, but the surrounding property was a bit too torn up to really enjoy. In the future, once the project is complete it will be a great place to stay. Right now, during such active renovation, I’d stay elsewhere if I wanted full comfort, amenities, and peace & quiet during my stay.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Joseph, thank you for your feedback. It's understood that the ongoing updates posed some challenges during your stay. We're glad, however, that you found the renewed room to be clean, comfortable, and up to your liking. The Sonesta Select Scottsdale at Mayo Clinic Campus is working tirelessly to enhance guest experience and it'll be completed very soon. We'd love to invite you back to enjoy the full range of amenities and serene quiet once everything is set.

8/10 - 좋아요

Gary

좋아요: 청결 상태, 숙박 시설 상태 및 시설
No coffee on site
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Gary, thank you for staying at the Sonesta Select Scottsdale at Mayo Clinic Campus. We noticed your feedback about the lack of on-site coffee. Rest assured, we value your opinion and will bring it to the attention of our team members for considering potential improvements. We hope to welcome you back soon for a more satisfying stay.

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Under renovation. Good value and friendly staff. Room very comfortable
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
John, thank you for choosing to stay at Sonesta Select Scottsdale at Mayo Clinic Campus. We're glad to know you appreciated the comfortable room and found our accommodations to be a good value. Also, it's pleasing to hear our team members were cordial and provided you with friendly service. We're in the midst of making improvements to further enhance our guest experience, and we're grateful for your understanding. We look forward to welcoming you back when our renovations are complete.

4/10 - 별로예요

Renee

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 3일
Renee, we noticed your score left on Expedia and regret to see that your stay at our hotel didn't meet expectations. We take your feedback seriously and hope to have the opportunity to welcome you back for a much more enjoyable stay.

8/10 - 좋아요

Barbara

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Thanks for the 8/10 rating, Barbara!We're thrilled you enjoyed your time at Sonesta Select Scottsdale at Mayo Clinic Campus so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

8/10 - 좋아요

Todd

좋아요: 청결 상태
Property is still undergoing a renovation. The room was just fine and super convenient to Mayo Clinic.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
Todd, we're thrilled you found the location of Sonesta Select Scottsdale at Mayo Clinic Campus convenient for your needs. We're glad you found your room satisfactory despite the ongoing updates. Thank you for your understanding, and we hope to have you back once the renovations are complete for an even better experience.

10/10 - 훌륭해요

Danielle

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thanks for the perfect rating, Danielle!We're pleased to hear that you have fully enjoyed your stay at Sonesta Select Scottsdale at Mayo Clinic Campus as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 - 괜찮아요

Jodi

좋아요: 청결 상태, 직원 및 서비스
Because of the holiday weekend there were some services that weren't available.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Jodi, it's regrettable to hear your stay coincided with a holiday period, which resulted in certain services being limited. Please rest assured that we are committed to delivering a full range of amenities throughout the year. We hope for the opportunity to exceed your expectations on your next visit.

8/10 - 좋아요

Marteen 님, Phoenix

좋아요: 청결 상태, 직원 및 서비스
Very nice and quiet area, there was construction going on, but not on the day we stayed since it was New Year’s Eve/Day. Staff was polite, room was spacious and spotless.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Marteen, it's fantastic to hear you enjoyed your stay at Sonesta Select Scottsdale at Mayo Clinic Campus. We take pride in providing a comfortable and peaceful environment for our guests. It's also wonderful to know you found value in our courteous team members and the cleanliness and spaciousness of your room. We hope to serve you again whenever your travels bring you back to Scottsdale.

8/10 - 좋아요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Thank you for the 4/5 rating, Carool!We are excited to see that you had an enjoyable experience at Sonesta Select Scottsdale at Mayo Clinic Campus. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 - 훌륭해요

lucero

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Lucero, it's wonderful to see your perfect rating for Sonesta Select Scottsdale at Mayo Clinic Campus. We're delighted you had an excellent experience with us. Your satisfaction is both our reward and inspiration. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Carter 님, Cold Spring

2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 27일
Carter, thank you for selecting Sonesta Select Scottsdale at Mayo Clinic Campus and leaving a top rating. We're delighted to have been your hotel of choice and hope to welcome you back in the near future.

10/10 - 훌륭해요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect location
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 23일
Lauren, thank you for sharing your thoughts. It's wonderful to hear that you appreciated the placement of Sonesta Select Scottsdale at Mayo Clinic Campus. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

4/10 - 별로예요

Russell 님, Sun City West

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 21일
Russell, it's unfortunate to hear that your experience did not meet your expectations. Rest assured, we are constantly seeking improvement, and your feedback would be immensely valuable. That said, we hope to serve you better in the future.

10/10 - 훌륭해요

Nicholas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Nicholas, it's wonderful to see that your recent stay at Sonesta Select Scottsdale at Mayo Clinic Campus was enjoyable. We're grateful for your perfect rating on Expedia and we hope the next time your travels bring you to Scottsdale, you'll let us welcome you back to our hotel. Safe travels!

4/10 - 별로예요

Beth

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
I'm currently staying here and they gave me a room surrounded by teenagers traveling with their hockey team. They are being extremely loud next door, in the hallway, and out on their balcony. I have called the front desk twice to complain. The noise continues.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Beth, we're genuinely sorry to hear about the disturbance caused by other visitors during your stay. Amidst all efforts made by our team members towards maintaining peace and serenity, it's disheartening that your experience has been marred in this way. Please accept our commitment to addressing such occurrences in a more effective manner moving forward.

2/10 - 너무 별로예요

Robert

단체 여행, 출장 여행
별로예요: 청결 상태
I reserved and prepaid for a 2 bed deluxe queen room, after getting tobthe room it was a 1 bed king. The front desk told me that's what i paid for and to check my e-mail. Well i checked and i was right. We were tired from the drive, frustrated the employee seemed annoyed and put out i wasn't happy with the room, so agreed we'd make it work if we could get bedding for the hide a bed. The couch is stained, the mattress was full of stuff we decided was crumbs after triple checking that it wasn't bed bugs. The sliding glass door was open and not locked, the toilet was not clean. We had to use a face cloth and a bottle of our hand sanitizer to wipe it down. The shower was gross, dirty hand prints on the bathroom door. , and it looked as if they never moved a thing to vacuum. Just vacuum around the furniture. I knew it was under construction and that's why the room was semi-affordable. I'm just glad I didn't have to pay the usually high price for the horrible experience. Next time I have an early appointment at the Mayo I'll consider sleeping in my car before I stay here again!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
We appreciate you taking the time to share your feedback, Robert.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 - 좋아요

Julia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The hotel was under construction so it was a mess. Wish I knew it was before I booked the room.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Julia, we appreciate your feedback and truly regret any inconvenience caused by the ongoing renovations at Sonesta Select Scottsdale at Mayo Clinic Campus. We believe these updates will better serve our guests in the future. Please know that our team is committed to facilitating a comfortable experience even during these upgrades. We value your understanding and look forward to welcoming you back to enjoy the exciting new improvements.