Corner Asean Avenue & Roxas Boulevard, Entertainment City, Parañaque, Manila
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This is my 2nd stay in Nobu Hotel. This time we have a total of 5 rooms. Most of them are first timers. The mattresses are too soft and not good for the back. The complimentary mini bar is a great idea. There are a lot of dining options but would be good to have a food court. It would be excellent if they have a smoking and non-smoking casino. The property grounds are great for photo-taking. We did not travel out of the hotel so much. Just visited the Ayala Mall which is walking distance. Overall, we enjoyed our stay.
Rose
Stayed 3 nights in May 2024
Response from nobu hotel manila on May 10, 2024
Dear Ms. Rose,Thank you for sharing your experience during your recent stay and for your loyalty as a returning guest. We are delighted to hear that you found the complimentary minibar enjoyable. We value your comments regarding the quality of the mattress. We are happy to inform you that we are currently in process of changing our mattresses to new ones. Hopefully, on your next visit, you will experience this improvement. We hope to welcome you back for another enjoyable stay in the future.Sincerely,Nobu Hotel Manila
Room 7530, we found cockroaches crawling on the table by the coffee machine. We notified the front desk, but they did not seem to care at all. At this point, nobody from Nobu management team has called us and apologized for this disgusting finding.
Arnold
Stayed 1 night in Apr 2024
Response from Nobu Hotel Manila on May 6, 2024
Dear Arnold,Thank you for taking the time to share your experience on your recent stay with us. We sincerely apologize for any inconvenience caused. Rest assured that we will look into this matter seriously. We hope this incident will not deter you from choosing our hotel again in your next visit. Thank you. Sincerely, Nobu Hotel Manila
6/10 Okay
Zita
Traveled with family
Apr 30, 2024
The hotel won’t let me to bring food from outside and can’t use the pool with my family and friends!
Zita
Stayed 7 nights in Apr 2024
Response from Nobu Hotel Manila on May 6, 2024
Dear Zita,Thank you for your comments on your recent stay with us. It is through your feedback that we will be able to assess our facilities and services for further improvement. We hope to welcome you again in the future to enjoy other facilities of City of Dreams Manila. Sincerely,Nobu Hotel Manila
6/10 Okay
STEVEN
Apr 29, 2024
Disliked: Property conditions & facilities
Ok
STEVEN
Stayed 5 nights in Apr 2024
Response from Nobu Hotel Manila on May 6, 2024
Dear STEVEN, Thank you for your positive rating and comments on your recent stay. We hope you had an enjoyable stay and we look forward to welcome you again. Sincerely, Nobu Hotel Manila
The hotel and the room is clean. The manager and the bellmen are pleasant and very helpful. They are always willing to help if I need assistance. Great place, accessible to shopping mall snd airport.
Daisy
Stayed 1 night in Apr 2024
Response from Nobu Hotel Manila on May 6, 2024
Dear Daisy,Thank you for your positive rating and comments on your recent stay with us. We hope you had an enjoyable stay and we look forward to welcoming you again. Sincerely, Nobu Hotel Manila
I think the recent threats maybe have the staff less hospitable and more alert mode. I felt more watched than served.
Ntianu
Stayed 2 nights in Apr 2024
Response from nobu hotel manila on Apr 20, 2024
Dear Mr. Ntianu,Thank you for your 5-star rating despite your uncomfortable experience during your stay. Please rest assured that your safety is our top priority. Your comments will be shared with our team to ensure that we maintain hospitality while ensuring guest safety.We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Sincerely,Nobu Hotel Manila
Not enough options for joined room, parking is inconvenient, and it took a few calls to get room cleaning.
MEISY
Stayed 3 nights in Apr 2024
Response from Nobu hotel manila on Apr 13, 2024
Dear Ms. Meisy,Thank you for sharing your feedback during your recent stay with us. We apologize for the inconvenience you experienced, particularly with regards to your preferences not being met, the location of parking, and the wait for the room to be cleaned. We always value our guests who are keen in giving us their feedback as it helps us improve our services. Rest assured that we shared your feedback to the relevant departments.We hope that this would not deter you from further experiencing what Nobu Hotel Manila has to offer, and we look forward to your return.Sincerely,Nobu Hotel Manila
Dear Homer, Thank you for your positive rating and excellent comment on your recent stay with us. We hope you had a wonderful stay and we look forward to welcoming you again,Sincerely,Nobu Hotel Manila
Amazing property with even more amazing staff. The location is a 10, you can spend your entire stay in the massive compound, complete with a mega mall.
Aya
Stayed 1 night in Mar 2024
Response from nobu hotel manila on Mar 29, 2024
Dear Ms. Aya,Thank you for your perfect rating and for your positive review. We are thrilled to hear that we were able to meet your expectations in terms of location and especially service. We will share your feedback with the team.We hope that you will return soon so you may discover other areas within the Nobu or City of Dreams Manila that you didn't get the time to fully enjoy during this occasion.Sincerely,Nobu Hotel Manila
Convenient and close to the Mall Of Asia, Ayala Mall Manila and Airport.
Rommelito
Stayed 4 nights in Mar 2024
Response from nobu hotel manila on Mar 29, 2024
Dear Mr. Rommelito,Thank you for your perfect rating and for your positive review. We are thrilled to hear that we were able to meet your expectations in terms of location. We hope that you will return soon so you may discover other areas within the Nobu or City of Dreams Manila that you didn't get the time to fully enjoy during this occasion.Sincerely,Nobu Hotel Manila
Dear Homer,Thank your for sharing your positive rating and excellent feedback on your recent stay with us. We are happy to know that you had an enjoyable stay. We look forward to welcoming you again. Sincerely, Nobu Hotel Manila
4/10 Poor
Jon Marie
Traveled with partner, Traveled with family
Mar 18, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
I didn’t like that i have to register my guess so that we can use the gym and pool.
Jon Marie
Stayed 3 nights in Mar 2024
Response from Nobu Hotel Manila on Mar 20, 2024
Dear Jon Marie, Thank you for sharing your feedback on your recent stay with us. We apologize for any inconvenience caused by registration of your accompany to make use of the facilities. Thank you once again and we hope to welcome you again. Sincerely,Nobu Hotel Manila
Dear Marcelo,Thank you for your excellent rating on your recent visit. We hope you had an enjoyable stay and we look forward to having you back again.Sincerely,Nobu Hotel Manila
Dear Ms. Jackelyn,Thank you for taking the time to review Nobu Hotel Manila. We apologize for failing to meet your expectations regarding our policy on outside food. We appreciate your understanding. We hope that on your next visit, you and your family would have time to explore the variety of dining options at Nobu Hotel and the sprawling luxury resort City of Dreams Manila.Sincerely,Nobu Hotel Manila
Was friendly staff and helpful very clean ill be back again
David lee
Stayed 5 nights in Jan 2024
Response from nobu hotel manila on Feb 9, 2024
Dear Mr. Lee,Thank you for your short but sweet review. We are happy that we were able to meet your expectations in terms of cleanliness and service. Your satisfaction is our priority. Your kind words inspire us, to always provide the best service to our guests. We look forward to welcoming you again soon. Sincerely,Nobu Hotel Manila
Dear Mr. Bruce,Thank you for sharing your feedback during your recent stay with us. We are happy to hear that you found the hotel very nice and clean. Your kind words will be shared with the team, motivating them further to enhance our services. We hope to see you again.Sincerely,Nobu Hotel Manila
Everything was excellent, except for checking out. I was made to wait for half an hour when all I had to do was pay valet parking… Also, the blow dryer was not working…
Lono
Stayed 1 night in Dec 2023
Response from nobu hotel manila on Jan 13, 2024
Dear Lono,Thank you for taking the time to post a review on Expedia following your stay with us. We appreciate your rating despite of your experience with a defective hair dryer and queuing at the front desk just to pay for the valet parking. We sincerely apologize for our falling short in meeting and exceeding your expectations. We hope you give us another chance, as this is not the level of hospitality we strive for. We look forward to seeing you again with marked improvement.Sincerely,Nobu Hotel Manila
I LOVE this hotel! The staff & amenities are top notch. One of the best hotels I've stayed at and I plan to continue to stay at their other locations when I travel again. One of the things I loved was when they did cleaning service in my room, they left a bookmarker with a meaningful quote! I kept them all!
Christy
Stayed 2 nights in Jan 2024
Response from Nobu Hotel Manila on Jan 9, 2024
Dear Ms. Christy,Thank you for sharing a very wonderful review on Expedia. Your love for the hotel, especially our colleagues, is heartwarming. We are delighted that you are considering Nobu Hotel Manila for your next visit. It's good to hear that you appreciated our turn down amenities. We have shared your kind words with Nobu Team especially with Housekeeping. This will motivate them to strive for even better service.Sincerely,Nobu Hotel Manila
Hotel lacked a character. it is part of city of dreams, which means casino and mall experience.
Artur
Stayed 2 nights in Dec 2023
Response from Nobu Hotel Manila on Jan 9, 2024
Dear Mr. Arthur,Thank you for sharing your constructive feedback in Expedia. We regret that we fell short of your expectations during your stay at Nobu Hotel Manila. We hope that you can give us another chance and come visit us again with assurance of marked improvement.Sincerely,Nobu Hotel Manila
Dear Mr. Kurtis,Thank you for your short but sweet review. We are happy that we were able to meet your expectations in terms of cleanliness and service. Your satisfaction is our priority. Your kind words inspire us, to always provide the best service to our guests. We look forward to welcoming you again soon. Sincerely,Nobu Hotel Manila
Dear Mr. Joe,Thank you for taking time to review Nobu Hotel Manila and for giving us a perfect rating. We hope you find time to visit us again.Sincerely,Nobu hotel Manila
10/10 Excellent
David de
Traveled with partner
Dec 12, 2023
Proximity to amenities, shopping, dining and airports make it very easy to travelers !!
David de
Stayed 2 nights in Dec 2023
Response from Nobu hotel Manila on Dec 16, 2023
Dear Mr. David,Thank you for your taking he time to share your recent experience in Nobu Hotel Manila.We are delighted that we met your expectations in terms of location. We hope you find time to visit us again.Sincerely,Nobu hotel Manila
My hotel room didn't have hot water for the first 24 hours until I had to have someone fix it.
Sharad
Stayed 4 nights in Dec 2023
Response from nobu hotel manila on Dec 11, 2023
Dear Sharad,Thank you for taking time to review Nobu Hotel Manila. We are sorry to learn about your experience, and we sincerely apologize for it. We always value our guests who are keen in giving us their feedback, which helps us improve our services. Please be assured that your concern regarding hot water is being addressed, and your comments have been relayed to the relevant departments for their swift action.We hope that this would not deter you from further experiencing what Nobu Hotel Manila has to offer, and we look forward to your return.Sincerely, Nobu Hotel Manila
Dear Ms. Teresita,Thank you so much for your perfect rating. We hope that you will return soon so you may discover other areas within the Nobu or City of Dreams Manila that you didn't get the time to fully enjoy during this occasion.Sincerely,Nobu Hotel Manila
The staffs are amazing. The overall experience is incredible. The only spot I didn’t like was the casino area and the restaurants area, they smelled
So bad for not having designated smoking area/room.
Margarita
Stayed 2 nights in Dec 2023
Response from nobu hotel manila on Dec 11, 2023
Dear Ms. Margarita,Thank you for your perfect rating and positive feedback about our colleagues and overall experience. We appreciate your input regarding the casino and restaurants areas. We will certainly consider your suggestions for the designated smoking area to enhance our guest's experience.We hope to see you again with marked improvement.Sincerely,Nobu Hotel Manila
Dear Ms. Teresita,Thank you for your perfect rating we really appreciate it.We hope that you will return soon so you may discover other areas within the Nobu or City of Dreams Manila that you didn't get the time to fully enjoy during this occasion.Sincerely,Nobu Hotel Manila
Dear Teresita,Thank you for your 10 star rating and positive feedback about your stay. We hope to welcome you again in the future.Sincerely,Nobu Hotel Manila
This hotel has really bad smoke issue, it was so bad we were not able to rest well and we all got sick. The smoke smell stuck to all of our stuff even days after leaving the property. We’ll never come back again
Derick
Stayed 2 nights in Nov 2023
Response from Nobu Hotel Manila on Nov 29, 2023
Dear Derick,Thank you for taking the time to share your constructive feedback on your recent stay with us. Your comments are well noted for our review as this is through guest feedback that we will be able to further improve our facilities and services. We hope to welcome you again in the future with marked improvements. Sincerely, Nobu Hotel Manila
The staffs are very friendly, courteous, respectful, knowledgeable and very helpful. The ambiance was so relaxing ,very clean and quiet. The hotel location is close to the international airport.
Jocelle
Stayed 3 nights in Nov 2023
Response from Nobu Hotel Manila on Nov 29, 2023
Dear Jocelle, Thank you for your excellent rating and great comments about our staff, ambiance and hotel location. We hope you thoroughly enjoyed your stay with us and we look forward to welcoming you again. Sincerely, Nobu Hotel Manila
Great place to go for a vacation. The hotel was very nice and the hotel grounds were excellent. A lot of places there to dine.
Craig
Stayed 3 nights in Nov 2023
Response from Nobu hotel manila on Nov 30, 2023
Dear Mr. Craig,Thank you for your perfect rating and for your positive review. We are thrilled to hear you enjoyed your vacation with us. It's good to know that you found the hotel and its grounds excellent. We will definitely share your feedback to the team.We hope that you will return soon so you may discover other areas within the Nobu or City of Dreams Manila that you didn't get the time to fully enjoy during this occasion.Sincerely,Nobu Hotel Manila
8/10 Good
geoffrey
Nov 22, 2023
geoffrey
Stayed 3 nights in Nov 2023
10/10 Excellent
Anthony
Nov 21, 2023
Liked: Cleanliness, staff & service, amenities
When I come to Manila, the Nobu is always my home away from home.
Anthony
Stayed 1 night in Nov 2023
Response from Nobu Hotel Manila on Nov 29, 2023
Dear Anthony, Thank you for choosing our hotel always as your home away from home. We value your patronage and we are delighted to always have you stay with us. We hope to welcome you again in the future. Sincerely, Nobu Hotel Manila
Dear Mr. Kent,We are delighted to have served you once again. Your loyalty is truly appreciated. The team is thrilled to welcome you back and we are happy to hear that we consistently meet your expectations. Looking forward to welcoming you back soon.Once again thank you for your short but sweet review.Sincerely,Nobu Hotel Manila