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Sorry to hear you were not happy with your stay. Not sure what is meant by room equipment. The building has never had an elevator. If a first-floor room is necessary, we usually can accommodate that request.

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We do offer different pillows, always call the front desk to see if we may be able to help with anything! Thank You!!!!!

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Apologies. We try to be there for all our guests. Please elaborate so I can try to amend the situation. Thank You!!!

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We are trying to update the common areas. Hope your room was satisfactorily clean, and you enjoyed your stay!!!

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Always call the front desk for any issues in the room. We do a welcome call trying to let guests know that you can call for anything and we will do our best to help!Thank You!!!!!!!!

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Thank You!!!!An fyi...an elevator is considered an amenity. If you don't see it listed at a hotel more than likely they don't have one!

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Thank You!!!!!We do have recycling bins in the upstairs hallway and lobby entrance, we can consider more, good suggestion.

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