Good Morning, We apologize for the inconvenience but unfortunately there were other hotels hit in the area. We responded as rapidly as possible once we found out about the situation and tried to provide any assistance you may have needed.

Our sincere apologies foe any inconvenience you received during your stay here with us. However, since we are unaware of any concern please feel free to contact us to be able to better address your concern.

Our sincere apologies that despite rectifying the situation you were still unhappy with the outcome. I understand that you were unhappy because your booking partner failed to cancel your reservations but that was not due to the response of the hotel.

Our sincere apologies for any inconvenience you recieved. I will look into your concern and make sure it gets resolved immediately and implement a plan to ensure this is not an issue in the future.

Thank you Nikki, We are glad to have been part of stay here in Houston with your boyfriend. I am glad were were able to exceed your expectations and look forward to see you next time your in town.

Hi Jean, We are glad to see you enjoyed your stay at our property. We enjoyed having you too. Hope to see you soon.

Dear Ms. Jessica,Thank you for staying with us. Unfortunately, no matter how gaured you have a property break-ins are bound to happen in Houston. Rest assure that our property we have 16 cameras rolling 24-7; so video footage was captured. Our property compared to those in this area is very well lighted. Unfortunately the area where the guest parked was not well due to the angle in which they parked. However, we strive daily to make sure all guests and the belongings are kept safe.

Thank you Mia, We are thankful to have had you stay with us. We hope to see you in the near future.

Thank you so much for staying with us. We are delighted to see you enjoyed your stay. Looking forward to your next stay with us.

Thank you so much for choosing to stay at our establishment. We are so happy to see you enjoyed your stay. Hope to see you on your next trip to Houston.

Ms. Escobedo, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 2815895556.

Thank you so much for the time to acknowledge my staff members. They are what makes my hotel stand out from the others. I am very proud to be their boss.

Thank you for staying with us Isabella. We are glad you enjoyed your stay with us. Hope to see you on your next visit to Houston.

Good morning, We would like to sincerely apologize for any issues or inconveniences during your stay. We were unable to find any notes regarding the problems you stated being relayed to the front desk. Since we were not aware of them during your stay we were unable to rectify them in a timely and considerate manner. We hope you give us another chance at a later date to exceed your expectations. Have a great day!

Our sincere apologies, but I have never encountered lady bugs in any of my rooms at any of my hotels. However, I did see them in your room. Since we did not have any additional rooms to move you; you were given the option to checkout without a fee. You requested a housekeeper to use her vacuum and I was able to honor that request. I explained that if you were still uncomfortable to please let us know ; so that first thing in the morning I can get you another suitable room accommodation. Since we did not receive a call; we thought all was well. I am truly sorry for the inconvenience this may have caused.