야외 수영장

컴포트 스위트 휴스턴 IAH 에어포트 - 벨트웨이 8 여행 후기

2.5 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 127개 이용 후기 중 41개" "
평점 8 - 좋아요. 127개 이용 후기 중 17개" "
평점 6 - 괜찮아요. 127개 이용 후기 중 20개" "
평점 4 - 별로예요. 127개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 127개 이용 후기 중 30개" "

6.2/10

청결 상태

6.8/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

10/10 - 훌륭해요

Kris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2024년 3월 29일
We are so glad to hear you enjoyed your stay with us we hope to see you again soon !

2/10 - 너무 별로예요

Idali

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Place is horrible. Restroom was completely dirty, holes in the wall and the front desk was very rude. DO NOT waste your money go somewhere else. The whole place smells like smoke and mold
2024년 3월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2024년 3월 19일
We are so sorry to hear you did not enjoy your stay with us we hope to provide you with better service and expectations in the future. We will take your review serious and work on making sure you enjoy your stay with us in the future. thank you.

4/10 - 별로예요

Venkata Bhavana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2024년 3월 14일
Good Morning Venkata, We appreciate you taking the time to share your feedback with us. On behalf of our staff we would like to apologize if we failed to meet your standards, please contact us via phone or email to better assist you.

2/10 - 너무 별로예요

Roberto

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was broken elevator gym side doors room keys Shower would not function
2024년 3월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2024년 3월 9일
Good Morning Roberto, Thank you for your sharing your experience with us. We sincerely apologize for the inconvenience caused to you, we hear your concerns and working to fix these issues immediately. Please contact us via phone or email to better discuss these matters.

2/10 - 너무 별로예요

marlon

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I got bite some beg bugs
2024년 2월에 3박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2024년 3월 9일
Good Morning Marlon, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused to you. We hear your concerns and are working proficiently to fix any issues you may have had. Please reach out to us via phone or email to better assist you. Thank you!

2/10 - 너무 별로예요

La Chula

별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2024년 1월 24일
Good Morning, Thank you for taking the time to share your feedback with us! It is greatly appreciated, we would love to hear more about your experience with us.

6/10 - 괜찮아요

Michele A

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2024년 1월 24일
Hello Michele, Thank you for taking the time to respond to our guest feedback survey, your opinion matters to us. I'm sorry for the inconvenience during your stay please feel free to reach out to us to discuss these matters and better assist you.

6/10 - 괜찮아요

Darold

단체 여행
Very dirty hotel…..no vending machines….we were stuck in Houston because of a cancellation flight….got this hotel and very disappointed
2024년 1월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2024년 1월 24일
Hello Darold, Thank you for taking the time to respond to our guest feedback survey, your opinion matters to us. I'm sorry for the inconvenience during your stay please feel free to reach out to us to discuss these matters and better assist you.

4/10 - 별로예요

Shane

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Probably the dirtiest hotel I have ever stayed …
There was a pile of snot like substance on the table near the front water cooler in the lobby entry which was extremely disgusting to see. There were cockroaches in the bathroom. Drywall was also peeling off the walls. Finally, the walls were very thin. We heard the people being loud in the room next door very late at night. Yelling, screaming talking very loud. They were also smoking weed in the room next door and the whole hallway and downstairs airway reaked of marijuana. The staff were dressed in sweatpants and hoodies…It appeared there was a major lack of cleanliness and standards. Clearly a lack of leadership. Will never be staying there again. It was disgusting.
2024년 1월에 2박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2024년 1월 24일
Hello Shane, Thank you for taking the time to respond to our guest feedback survey, your opinion matters to us. I'm sorry for the inconvenience during your stay please feel free to reach out to us to discuss these matters and better assist you.

4/10 - 별로예요

Anthony

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel seems beautiful from the outside but the condition of the beds, linens, carpet and damaged walls. Yikes! Not to mention the small roaches running around throughout the interior. So sad if this is what we are showing our visitors from other cities and countries. Shame on this hotel!!! I will not be back
2024년 1월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2024년 1월 24일
Hello Anthony, Thank you for taking the time to respond to our guest feedback survey, your opinion matters to us. I'm sorry for the inconvenience during your stay please feel free to reach out to us to discuss these matters and better assist you.

2/10 - 너무 별로예요

Shannon

Did not make it. Airports were closed, because of storms
2024년 1월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2024년 1월 14일
We are so sorry to hear that we hope you are safe !

10/10 - 훌륭해요

EDUARDO

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2024년 1월 11일
We are glad you enjoyed your stay here with us !

2/10 - 너무 별로예요

Michelle

2023년 12월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2024년 1월 14일
We are so sorry to hear that you did not enjoy your stay we hope we can meet your standards in the future.

10/10 - 훌륭해요

Willie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Have been staying here for sometime, the on going problem is inoperable elevator, has been this way for months .
2023년 12월에 2박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 12월 26일
Thank you for your feedback we are working on getting that fixed.

10/10 - 훌륭해요

tyyone

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The MANAGER ON DUTY WAS AWSOM
답변 제공: COMFORT SUITES IAH 님, 2023년 12월 21일
Thank you for your stay we hope to see you again !

2/10 - 너무 별로예요

Cinthya

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No esta nada como aparece en las imagenes, Todo sucio el baño, el olor de los cuartos a humedad y a muchas cosas. La alberca sin servicio, el telefono no sirve, el aire acondicionado dio problemas, la limpieza fatal. Las paredes manchadas las camas averiadas etc.
2023년 12월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 12월 21일
Lamentamos que no haya disfrutado de su estancia, estamos trabajando para mejorar nuestro hotel.

10/10 - 훌륭해요

Yolanda

2023년 12월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 12월 21일
We are glad you enjoyed your stay with us we hope to see you again !

10/10 - 훌륭해요

Dharmendra

2023년 12월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 12월 21일
We are glad you enjoyed your stay with us we hope to see you again !

10/10 - 훌륭해요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was great
2023년 12월에 2박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 12월 21일
Thank you for the feed back we are glad you enjoyed your stay with us we hope to see you again !

2/10 - 너무 별로예요

Mekia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had roaches in our bathroom. There was no working phone in the room. There was no working laundry or elevator and the pool has been empty since Covid from the looks of it…All the breakfast drinks were watered down… It was awful wish I could get a refund….
2023년 11월에 5박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 12월 21일
We are sorry to hear that we are working on fixing the problems you had we hope you will come back to see the improvements we are doing.

10/10 - 훌륭해요

Jorge 님, Rock Springs

2023년 12월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 12월 21일
We are glad you enjoyed your stay we hope to see you again soon !

8/10 - 좋아요

Destiny

연인과의 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good average property
2023년 11월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 11월 29일
thank you for the feed back we hope to see you again

2/10 - 너무 별로예요

Courtney

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we got to the property we noticed a few of the homeless living in the lobby. The music was incredibly loud, and the front desk person couldnt be bothered everything was broken. The airport shuttle, the elevators, the side door to the outside.The room smelled of terrible cologne, that gave an instant migraine. We had a room with two quuen beds, one bed didnt have a sheet on it.I asked the front desk for a sheet and they didnt have one clean. During the night, we complained several times of the fights going on above us. We were up until almost 2am waiting for the upstairs room to stop. When I went to catch my flight at 5 am the next morning, one of the homeless people living in the lobby was standing in the hall just staring down the hall. I took my dog out and came back in, I grabbed my bags and went to check out. As I started towards the lobby he tried to block the hallway. I told him my dog was not friendly, and he told me I shouldnt threaten him. I checked out and will never return. The hotel is in terrible condition, safety is a major concern.
2023년 11월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2024년 1월 24일
Hello Courtney, Thank you for taking the time to respond to our guest feedback survey, your opinion matters to us. I'm sorry for the inconvenience during your stay please feel free to reach out to us to discuss these matters and better assist you.

2/10 - 너무 별로예요

Rachel

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are dirty. Roaches in the room, breakfast is not good, elevator broken, room is not clean or in good condition.
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

ERIKA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 11월 20일
Good Morning Erika , Thank you for taking the time to fill out our online survey, it is greatly appreciated. I understand you did not have a pleasant experience here at our property, can you please contact us via phone or email so we can better assist you on resolving any issues you had. Thank you!

6/10 - 괜찮아요

Melanie

2023년 11월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 12월 21일
Thank you for your feed back we hope to see you again!

2/10 - 너무 별로예요

LaToya

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No working elevator at the time , no water for purchase, pool filthy, food in water fountain, ripped sheets on bed, filthy rusted tub, just disgusting
2023년 11월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 11월 14일
Hello Latoya, We are very sorry to hear that you did not enjoy your stay here with us. If any issues or concerns occur during your stay please notify the front desk immediately. We would love to discuss more about your stay, please contact us via phone or email. Thank you!

4/10 - 별로예요

Martín

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevetor was down, the people next door had loud music up to 12:30 am
2023년 11월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 11월 14일
Afternoon Martin, We are very sorry to hear that you did not enjoy your stay here with us. If any issues or concerns occur during your stay please notify the front desk immediately. We would love to discuss more about your stay, please contact us via phone or email. Thank you!

4/10 - 별로예요

Imelda

별로예요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 10월 23일
Good Morning Imelda, Thank you for taking the time to complete our guest survey, your feedback helps us to better understand we what we can do to make your next stay even more pleasant. I see you did not have the greatest stay with us please feel free to reach via phone or email to discuss more. Thank you!

6/10 - 괜찮아요

Sade

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
TV wouldn't work, and when it did the sound wouldn't work. Other than that had a good experience.
2023년 10월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 10월 19일
Good Afternoon Sade,It was a pleasure to have you stay with us, thank you for taking the time to complete our guest survey. Your feedback is important to us, we apologize you had some technical issues we will inform maintenance about these concerns. We hope to see you again soon! Thank you!

8/10 - 좋아요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location close to Houston International Airport with reasonable breakfast food selection.
2023년 10월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 10월 19일
Good Morning Jeff, It was our pleasure to have you stay with us. I would like to thank you for completing our guest survey, we love to hear our guest feedback and experiences with us. We are glad you enjoyed your self and hope to see you again in the future!Thank You!

8/10 - 좋아요

Mia 님, Stafford

좋아요: 청결 상태, 직원 및 서비스
The Toilet Was Broken & Elevator
2023년 10월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 10월 16일
Hello Mia, Thank you for taking the time to complete our guest survey, your feedback is very important to us. We apologize if we failed to meet your expectations. I have shared your concerns with the staff and we will resolve the issues as needed. Thank you!

2/10 - 너무 별로예요

Shrikar

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DO NOT STAY HERE
Absolutely pathetic conditions. smelly hallways, paint peeling off the roof. there were literally no other guests staying in the hotel at that time, probably for the aforementioned reasons. I HIGHLY recommend to NOT STAY at this place. the approach road to the hotel was fully potholed and the neighborhood fully deserted.
2023년 10월에 3박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 10월 16일
Good Morning Shrikar, We would like to thank you for taking the time to fill out our guest survey, your feedback is very important to us. The Comfort Suites IAH staff apologizes if we failed to meet your standards. I have shared your feedback with the team and we are working to fix these issues immediately. Thank you!

6/10 - 괜찮아요

Aurora I

2023년 9월에 2박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 10월 12일
Good Morning Aurora, We would like to thank you for taking the time to complete our guest survey, your feedback is very important to us. We are always looking for ways to improve our staff and property with the help of your opinion. Please feel free to share and inform on what we can do to possibly make your next stay and rating a 10 out 10! Thank you!

2/10 - 너무 별로예요

Stacey

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No mention that the shuttle was out of service. Was told to take rideshare at $50 for 8 miles from airport to hotel.
2023년 10월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 10월 11일
Good Morning Stacey, Thank you for taking the time to complete our guest survey, your feedback is very important to us. However I hear you had some concerns with our property, I would love to discuss more with you about that matter. Please contact the hotel property via phone or email to better assist you. Thank You!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 10월 30일
Good Morning John, Thank you for taking the time to complete our guest survey, we value our guest feedback. We are glad you had a great experience here with us and we hope to see you again very soon!

4/10 - 별로예요

Iryna

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel should be closed because the conditions of the building : the water was dripping from the ceiling in the bathroom, the hallways were dark, so you can’t see and open your door , because the were no lights working in the fist floor of the hallway. The bathroom door was damaged… I’m sure this place would pass a city inspection as a safe place to stay
2023년 9월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 10월 12일
Hello Iryna, Thank you for taking the time to complete our guest survey, your feedback is very important to us. We are always looking for ways to improve ourselves and our property with the help of our guest. On behalf of our entire staff here at the Comfort Suites IAH we sincerely apologize for the unpleasant experience you had. We have heard the issues you had and will be addressing this immediately with our staff. We hope you give us the opportunity to make your next visit here beyond memorable. Thank You

2/10 - 너무 별로예요

Bringny

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Receptionist was RUDE!! Aggressive with my sister. Overall having a bad day ? I dont know ? But if that wouldnt of happened it would of been ok. Despite not having our shuttle bus. Big inconvenience and more money spent.
2023년 8월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 10월 11일
Hello Bringny, Thank you for taking the time to complete our guest survey, your feedback is very important to us. We are always looking for ways to improve ourselves and our property with the help of our guest. On behalf of our entire staff here at the Comfort Suites IAH we sincerely apologize for the unpleasant experience you had. Its is beyond unacceptable. I have heard the issues you had and will be addressing this immediately with our staff. We hope you give us the opportunity to make your next visit here beyond memorable. Thank You!

8/10 - 좋아요

Nicole

2023년 8월에 1박 숙박함
답변 제공: COMFORT SUITES IAH 님, 2023년 10월 11일
Hello Nicole, Thank you for taking the time to share your feedback with us, it is greatly appreciated. We hope you come and stay with us again very soon!

6/10 - 괜찮아요

Joe

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t use if you need an airport shuttle!
They do NOT provide shuttle service
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Adilene

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Jessica

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Nelson

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible is being nice. Broken, dirty and unsafe. While the front desk did their best to explain and troubleshoot there was no manager on-site. We called cheaptickets helpline and they couldn't help. A seriously horrible property that should be shut down.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Carlos

2023년 7월에 7박 숙박함

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms had roaches had not been properly clean and the female staff was rude when I advised her needed towels
2023년 7월에 3박 숙박함

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Ivis

2023년 7월에 7박 숙박함

4/10 - 별로예요

Jonghye

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the muffin and the sausage for breakfast. Waffle looks good but taste so bad. Pool was scary green. We can not get into pool. Water didn' t go down the drain at bathroom sink. Front desk never answered by room service phone. I have to go down at the front and asked them to come fix twice. No one came.
2023년 7월에 1박 숙박함

4/10 - 별로예요

Danni

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Find somewhere else to stay
I was so disappointed in this location. It is so poorly run I couldn’t believe it. I was given a handicapped room which I am not so the shower was annoying. The water ran everywhere in the bathroom. I could smell the mold as soon as I walked into the room. The air conditioning unit was leaking so much condensation that the carpet was soaked when I got there, it smelled. The blow dryer didn’t work, the tv didn’t work. The pool was green. The coffee was cold and nasty. The breakfast was just ok. I had to get a room quick because of a cancelled flight and I was stuck. I know you get what you pay for. But my God. It’s like they don’t even care. I will say, the front desk people were all lovely. That is the only good thing about that place.
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Keeya

2023년 7월에 2박 숙박함