로비 라운지
예약 가능 여부 확인

페어필드 인 & 스위트 휴스턴 에너지 코리도/케이티 프리웨이 여행 후기

2.5 out of 5
페어필드 인 & 스위트 휴스턴 에너지 코리도/케이티 프리웨이
15111 Katy Fwy, Houston, TX

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 492개 이용 후기 중 187개" "
평점 8 - 좋아요. 492개 이용 후기 중 145개" "
평점 6 - 괜찮아요. 492개 이용 후기 중 74개" "
평점 4 - 별로예요. 492개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 492개 이용 후기 중 49개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2/10 - 너무 별로예요

Nancy

아이를 동반한 가족 여행
The only reason we booked here was for the indoor pool. Their pool was out of order. We cancelled our stay and booked with a better hotel. The outside of the building was dirty. There was a man on crutches smoking outside with shaving cream on his face. It was not a great place. We are asking for a refund due to the fact that the pool was out of order. The main reason we chose this place for that reason only.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Laura

2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Ricardo

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Deberían limpiar mejor el baño y colocar papel nuevo al nuevo cliente
2024년 2월에 4박 숙박함

6/10 - 괜찮아요

Mary

가족 여행
Check-in was quick and staff were polite. We requested rooms on the quiet side and didn’t hear any interstate traffic. Other guests were quiet and polite. The hotel is dated but room was clean except for refrigerator which we couldn’t use due to the smell and not being wiped out. Bed linens were clean and extra towels were provided when requested. No hot water on our second morning there. I didn’t eat the breakfast but my husband said there wasn’t much left when he went to eat. Probably due to a guest who helped herself to most of the food not leaving much for other guests. The price was reasonable but probably will book a different hotel on our next visit.
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Mary

2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Paula

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was mold in my toilet and a dirty rag was left hanging over the shower curtain rod. The desk staff was very friendly and helpful.
2024년 1월에 4박 숙박함

8/10 - 좋아요

Virginia

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함

2/10 - 너무 별로예요

dale 님, Amarillo

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Issue was kids playing soccer in the hallway and yelling. Had to go to the front desk 3rimes before i confronted the patents. Breakfast, no seating. Couldnt get our breakfast thfat was included with our stay

4/10 - 별로예요

Cecilena

The staff was nice but everything is outdated and the restroom was gross!
2023년 11월에 3박 숙박함

4/10 - 별로예요

Sharlene

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
When we checked in, I asked the girl for a room away from the freeway. She gave us a room on the side of the freeway. Extremely noisy! The evening girl, who was different than the girl that checked us in was very accommodating and friendly! The girl that took care of the food was missing two very important items. definitely would not recommend this hotel. For being a Marriott hotel, I was extremely disappointed.

8/10 - 좋아요

Sharlene

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Dorothy

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It served our purpose
2023년 10월에 1박 숙박함
답변 제공: Deepali Mansukhani. 님, 2023년 10월 30일
Thank you for taking the time to share your experience about your recent stay at Fairfield Inn & Suites Houston Energy Corridor Katy. We sincerely appreciate your feedback and we are very happy to know that you enjoyed during your stay and rank us “5”. Our staff is highly professional they always take special care of the guests.Your feedback is important as it is always our goal to provide our guests the best service and comfortable stay that make our guests smile. We hope you will consider staying with us in the future.With Hospitality,Deepali Mansukhani General Leaderdeepali@alberigohotelmgt.com 281-646-0056 (O)

4/10 - 별로예요

James A

별로예요: 숙박 시설 상태 및 시설
The plumbing in the shower was backed up. They put a hold of 230$ after I had already paid for the room on Expedia. When I called to ask about it they said they put a hold of only 60 which wasn’t true
2023년 10월에 3박 숙박함

4/10 - 별로예요

Gilbert

출장 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
Poor breakfast.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
.
2023년 10월에 2박 숙박함
답변 제공: Deepali Mansukhani. 님, 2023년 10월 30일
Thank you for taking the time to share your experience about your recent stay at Fairfield Inn & Suites Houston Energy Corridor Katy. We sincerely appreciate your feedback and we are very happy to know that you enjoyed during your stay and rank us “5”. Our staff is highly professional they always take special care of the guests.Your feedback is important as it is always our goal to provide our guests the best service and comfortable stay that make our guests smile. We hope you will consider staying with us in the future.With Hospitality,Deepali Mansukhani General Leaderdeepali@alberigohotelmgt.com 281-646-0056 (O)

6/10 - 괜찮아요

Kendeus

2023년 9월에 1박 숙박함

8/10 - 좋아요

Paula

2023년 9월에 2박 숙박함
답변 제공: Deepali Mansukhani. 님, 2023년 10월 30일
Thank you for taking the time to share your experience about your recent stay at Fairfield Inn & Suites Houston Energy Corridor Katy. We sincerely appreciate your feedback and we are very happy to know that you enjoyed during your stay and rank us “5”. Our staff is highly professional they always take special care of the guests.Your feedback is important as it is always our goal to provide our guests the best service and comfortable stay that make our guests smile. We hope you will consider staying with us in the future.With Hospitality,Deepali Mansukhani General Leaderdeepali@alberigohotelmgt.com 281-646-0056 (O)

10/10 - 훌륭해요

Eliabeth H

2023년 8월에 1박 숙박함
답변 제공: agm 님, 2023년 9월 12일
Thank you for choosing to stay with us. We are glad to hear you enjoyed you stay with us at the Fairfield Inn and Suites at Energy Corridor. We look forward to seeing you again.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff wasn’t friendly, bathroom was outdated, pool was dirty, no towels at the pool. Breakfast not good choices also hour before closing everything empty and no one filled them up. I stayed in many hotels but this property was a disappointment.
2023년 8월에 5박 숙박함
답변 제공: AGM 님, 2023년 9월 12일
Dear, Valued Guest,We would like to apologize about the issues you encountered while staying with us. As this is not the experience, we want our guest to experience while stay with us. I have met with staff to ensure we are providing our guests with the highest quality and hospitality. We will also be making upgrades to our breakfast so that it is more guest friendly. Thank you for your feedback and thank you for choosing us.

2/10 - 너무 별로예요

Alma

연인과의 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I have pictures of the room, there was mold on the wall and toilet. Floor was caving in at the hall way. Tv had white stuff on it. Wall was dirty and under sheets there was someone hair. I did not stay the attendant also swipe my credit card in charge me an extra $40.
2023년 8월에 2박 숙박함
답변 제공: agm 님, 2023년 9월 12일
Dear, Valued Guest,We would like to apologize about the issues you encountered while staying with us. As this is not the experience, we want our guest to experience while stay with us. I have met with staff to ensure we are providing our guests with the highest quality and hospitality. Thank you for your feedback and thank you for choosing us.

4/10 - 별로예요

Ana

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Air condition doesn’t good correct no people in front desk to help , rooms smell like old
2023년 7월에 1박 숙박함
답변 제공: agm 님, 2023년 9월 12일
Dear, Valued Guest,We would like to apologize about the issues you encountered while staying with us. As this is not the experience, we want our guest to experience while stay with us. I have met with staff to ensure we are providing our guests with the highest quality and hospitality. Thank you for your feedback and thank you for choosing us.

4/10 - 별로예요

Miguel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible experience
My hotel the toilet didn't work,the workers get high in the middle of the night. The workers can't help you because their too high to talk to you or pay attention to your question. Everything starts to see like weed. Not very much accommodation. The elevator almost plastered my son . Than a elderly oriental man almost got injured by the elevator too . The elevator slams on you to the point it can kill you, check your camera on the day i stayed,where the elevator at.
2023년 7월에 2박 숙박함
답변 제공: agm 님, 2023년 9월 12일
Dear, Valued Guest,We would like to apologize about the issues you encountered while staying with us. As this is not the experience, we want our guest to experience while stay with us. I have met with staff to ensure we are providing our guests with the highest quality and hospitality. Thank you for your feedback and thank you for choosing us.

10/10 - 훌륭해요

Patience

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and quiet
2023년 7월에 2박 숙박함
답변 제공: agm 님, 2023년 9월 12일
Thank you for choosing to stay with us. We are glad to hear you enjoyed you stay with us at the Fairfield Inn and Suites at Energy Corridor. We look forward to seeing you again.

6/10 - 괜찮아요

Jose

가족 여행
별로예요: 청결 상태
Not satusfied
Room was not too clean. Floors wet. No sheets for sofa bed. Didn’t clean the room
2023년 7월에 2박 숙박함

8/10 - 좋아요

Ashley

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I liked that it was quiet in the hallways. I did not like that the shower drained slowly while in it, the water would back up go ankle level and the toilet had some difficulties flushing.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

david 님, cibolo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Eliabeth H

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

ranneshia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
It was a great stay and polite staff.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Ramiro E

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Sabrina

2023년 5월에 3박 숙박함

8/10 - 좋아요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Affordable and accommodating
Staff was always very kind and accommodating when I needed to extend my stay. Breakfast is ok, basic options. Pool was a little dirty, but I know it’s hard to keep clean if there’s a lot of guests. Overall not bad at all, and we were happy with our room for the week we stayed!
2023년 5월에 3박 숙박함

4/10 - 별로예요

Jason

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It’s usually a toss up between Marriott or Holiday Inn Express.. I chose Marriott this time and am regretting it. As we speak my sheets are not clean. I photographed a variety of hairs in my sheets including a long one (I’m male with short hair). Bathroom has mold everywhere and shampoo / conditioner mounts were ripped out. Also, tge fire alarm system has been going off since check-in (strobes). It’s been silenced but I feel unsafe in the event of a fire. This place is scary. I can’t believe I payed $100 to stay in this environment.
2023년 5월에 1박 숙박함

8/10 - 좋아요

Carmelena

좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Ramiro Eduardo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cómodo y silencioso
Muy bien
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

veronica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was unkepr, rooms were moldy,bathrooms dirty and no room service for 48 hours. Worst hotel or motel Iverson ever stayed in.
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Jawn

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty outdated. Had to beg for towels
2023년 4월에 3박 숙박함

6/10 - 괜찮아요

Sal

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NOT SO FAIR.... FAIRFIELD INN.... DON'T BOTHER!!
Well as soon as we arrived, to checkin which was right at 3:00 PM, we were told that the room I have reserved on-line was no longer available... we reserved a 2 Queen bed, and all they had was a King SIZE, I love my son but having to sleep in the same bed now that he is grown man is not ideal!! The front desk manager said it was not her fault and that it was the system. I know she is just an employee so when the owner/manager is there watching and prefers to walk away from the conversation instead of helping her with me (which I was visibly upset) says a lot about how this property is run. As if that was not enough when I tried getting additional towels I was told "WE DO NOT HAVE ANY MORE TOWELS",,, BIG RED FLAG!!! say your money and time and DO NOT STAY HERE>....
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

ADOLFO

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
TERRIBLE EXPERIENCIA. PRIMERO ME ASIGNAN UNA HABITACIÓN SUCIA. REGRESO A RECLAMAR Y ANTES DE DARME UNA NUEVA HABITACIÓN, ME CUESTIONAN PONIENDO EN DUDA QUE LA HABITACIÓN ASIGNADA ESTUVIERA SUCIA. Y ESTABA REALMENTE SUCIA. AL LLEGAR EN EL LOBBY HABÍA UN GRUPO COMO DE 8 JOVENES AL PARECER CONOCIDOS DE LA RECEPCIONISTA PORQUE ESTABAN HACIENDO RUIDO, DESTROZOS Y ARRIBA DE LOS SILLONES Y NUNCA SE LES LLAMÓ LA ATENCIÓN. SUBI A LA HABITACIÓN Y LOS PASILLOS OLÍAN A ORINES. UN POCO DESPUÉS EMPIEZAN LOS MISMOS JÓVENES A CORRER POR EL PASILLO TOCANDO LAS PUERTAS. LOS REPORTO Y NO SE HACE NADA. TUVE QUE LLAMARLES LA ATENCIÓN YO MISMO. ME PREOCUPABA LA SEGURIDAD DE MI FAMILIA PORQUE HABÍA RENTADO 2 HABITACIONES Y MIS HIJOS ESTABAN EN UNA DE ELLAS SOLOS. AL ACOMODARME EN LA NUEVA HABITACIÓN ME DOY CUENTA QUE NO HABÍA PAPEL DE BAÑO, JABÓN DE TOCADOR Y TAMPOCO SHAMPOO Y JABÓN DE BAÑO. SOLICITE EN RECEPCIÓN Y SOLO ME DIERON PAPEL DE BAÑO. EL RESTO NO HABÍA Y EN 4 DIAS QUE ESTUVE NUNCA ME PUDIERON SURTIR PORQUE NO HABÍA A PESAR DE PEDIRLOS A DIARIO. NINGÚN DÍA HICIERON LIMPIEZA EN LA HABITACIÓN. TODAS LAS NICHES QUE LLEGABA TENÍA QUE IR A SOLICITAR TOALLAS Y A RECLAMAR QUE HICIERAN LIMPIEZA. ME DECIAN QUE IRIAN Y NUNCA FUERON. LAS TOALLAS ME DECÍAN QUE NO TENÍAN Y ME LIMITABAN A 2 TOALLAS QUE NO SE VEÍAN LIMPIAS. LAS SÁBANAS Y FUNDAS OLÍAN MUY MAL PORQUE ESTABAN SUCIAS Y NUNCA SE CAMBIARON. LA TV NO FUNCIONO. DEBÍ DEJAR EL HOTEL DESDE LA PRIMER NOCHE. NO REGRESO A UN MARRIOT NUNCA
2023년 4월에 3박 숙박함

8/10 - 좋아요

Mikael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice breakfast friendly staff, clean and good looking
2023년 4월에 3박 숙박함

4/10 - 별로예요

Karen

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bathroom had mold on the ceiling in the shower. We got moved to another room, but the stopper in the tub was broken and the tub was clogged so had to shower in our own shower water. The shower rod was bent so the curtain never stay in place. I booked the room for 5, but only got 4 towels and 3 wash cloths. My mom got attitude when asked for additional towels. There was also a dirty sock hanging from under the sink.
2023년 4월에 3박 숙박함

2/10 - 너무 별로예요

stephanie

2023년 3월에 2박 숙박함

6/10 - 괜찮아요

Donte

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It was overpriced the value wasn’t good at all . The room wasn’t clean
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Toilet broken, no water in tank. When given new room gave us keys to room with broken toilet so a huge delay there. Breakfast, eggs were slightly green in color (not due to herbs by the way), muffins stale and juice machine not working.
2023년 3월에 1박 숙박함

4/10 - 별로예요

E. Violeta

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 3월에 4박 숙박함
답변 제공: David 님, 2023년 3월 17일
Dear E. Violeta,Thank you for your review regarding your recent stay with us. While we strive to make sure our guests have a wonderful stay sometimes things happen which cause it to be otherwise. We appreciate you taking the time to leave a survey.

10/10 - 훌륭해요

Laura Ivonne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2023년 3월에 2박 숙박함

4/10 - 별로예요

Kathleen

2023년 3월에 1박 숙박함

8/10 - 좋아요

laurence

2023년 2월에 2박 숙박함
답변 제공: David 님, 2023년 3월 12일
Hi Laurence!Thank you for your survey and for your business! Next time you’re with us we hope to get a ten out of ten!