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Aparthotel

Four Points by Sheraton Houston - CITYCENTRE

4.5 star property
Travelers gather around the lobby fireplace or cool off in the outdoor pool, with free WiFi keeping everyone connected throughout their stay

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Four Points by Sheraton Houston - CITYCENTRE welcomes visitors to Memorial with its inviting lobby fireplace. Guests can unwind at the outdoor pool or maintain their workout routine in the 24-hour gym. The hotel provides free in-room WiFi and convenient area shuttle service.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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Policies

Check-in

Check-in time starts at 3 PM

Express check-in available

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free

Service animals are welcome, and are exempt from fees

Up to 30 lbs per pet

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Four Points by Sheraton Houston - CITYCENTRE have a pool?

Yes, this property has an outdoor pool.

Is Four Points by Sheraton Houston - CITYCENTRE pet-friendly?

Yes, this property allows pets with a maximum weight of up to 30 lbs per pet. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for a fee.

What time is check-in at Four Points by Sheraton Houston - CITYCENTRE?

Check-in begins at 3 PM.

What time is check-out at Four Points by Sheraton Houston - CITYCENTRE?

Check-out is at noon.

Where is Four Points by Sheraton Houston - CITYCENTRE located?

Located in Memorial, this luxury aparthotel is within a 10-minute walk of CityCentre and Town and Country Village. Memorial Hermann Memorial City Medical Center and Memorial City Mall are also within 2 mi (3 km).

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Reviews

Reviews

7.6

Good

8.2

Cleanliness

8.6

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 299 out of 890 reviews
Rating 8 - Good. 295 out of 890 reviews
Rating 6 - Okay. 164 out of 890 reviews
Rating 4 - Poor. 77 out of 890 reviews
Rating 2 - Terrible. 55 out of 890 reviews

Reviews

Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff took the extra step to make sure we were pleased.
Stayed 1 night in Mar 2020
Verified

4/10 Poor

Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold on walls, rusty restroom just very disappointing
Stayed 1 night in Mar 2020
Verified

4/10 Poor

Ben

Liked: Staff & service
Disliked: Property conditions & facilities
The room we stayed is really small and needs update. It feels like a motel and Is is definitely not what we expected. We were very much disappointed
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

Justin

Disliked: Cleanliness, amenities, property conditions & facilities
Lobby was spectacular, rooms were atrocious! Breakfast was expensive for what it was, will be finding another spot in the future..
Stayed 4 nights in Feb 2020
Verified

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
Booked a suite with two queen beds and a sofabed. Sofabed was broken. Couch was sunken in. The room is noisy and dated. Heard thumping and bumping so loud it sounded like they were remodeling the room sabove me and next to me. Had to sleep on an old rollaway bed because they didnt have any other rooms avilble. Awakened by toilets flushing. Not pleased at all and i will be asking for a refund.
Stayed 1 night in Jan 2020
Verified

4/10 Poor

Rude

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Completely rude front desk. I work for a disaster/emergency company. My husband is a police officer. We were both on call for very inclement weather. I booked the room for both of us. My husband checked in around 930. Happened to have one of my companies shirts on desk attendant said: oh, no are there a bunch of y’all coming again? That was the worst night of my life, comments about there were so many of us, shutting down the bar, etc (we had a convention there and booked SEVERAL rooms there a month or so before)... he told her no, they were working late for the weather. She told him “oh thank goodness”. I checked in To a different attendant around 5 am after a nearly 18 hour shift with the weather. I asked for a late check out and she said no problem, don’t worry about the charge, planned on checking out at 2pm. At 140 I called the front desk and asked for maybe 20 more mins she said no problem. At 225, I went to check out and the attendant said well, now I have to charge you $30 more bc you stayed late. Seriously. And they were NOT busy. You’re literally in the parking lot next to my company. Don’t worry. We won’t have 100+ people stay with you anymore.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean rubes nice friendly staff know if she’s whatsoever
Stayed 1 night in Jan 2020
Verified

2/10 Terrible

Fourpoint

Disliked: Amenities, property conditions & facilities
Rooms was so out dated.tub had rust in it ice machine was not working on the 9th floor.
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two thumbs down

They shut the water off to the entire hotel for the whole day. Poorly managed and hotel is in need of a update.
Stayed 3 nights in Dec 2019
Verified

4/10 Poor

jeff

Disliked: Property conditions & facilities
Lipstick on a pig. Once past the lobby the hotel is 1980ish. Very tired. I feel like I was tricked
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

Bad exeprience!

Very very very uncomfortable bed and the AC unit was load like an air plane!!! Very bad experience!
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They did not give me the room I had reserved and also said breakfast was not included--despite it clearly bring listed as included. They could not move me to the correct room type because they said they were booked. They did comp my breakfast, however towards the end of the week they started trying to charge me for breakfast again. Disappointed.
Stayed 4 nights in Nov 2019
Verified

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location but was surprised by the quality of the actual hotel. No valet and had to park outside. The room carpeting looked about 40 years old. The heater-A/C was like from a motel. The beds were very comfortable though. I was put in a handicapped room so the features were all pretty low.
Stayed 1 night in Nov 2019
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is great and so was the breakfast. The hotel itself is horrible. The beds were super uncomfortable, the water drained extremely slow in the bathtub and in the sink, there was a hole on the ceiling of our room, the noises you hear through the wall were super annoying, and the hotel was just old and ugly. This hotel is too old for the location and it needs a major renovation.
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only booked a single room with a long bed but was put into a suite at no extra cost
Stayed 1 night in Oct 2019
Verified

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is old and run down. It smelled moldy and the furniture is broken.
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service at the front desk! Thank you to the young lady and the manager for a great stay! We stayed for a night with two small kids and they kindly updated the room, offered breakfast and even allowed a late checkout. Expedia offers free shuttle from the airport to the hotel but this hotel doesn’t provide that service. *Expedia we paid for breakfast and hotel didn’t get that information, please remove the expensive shuttle to the airport, Four Points don’t take guests to the airport.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Room wasn't cleaned properly. The coffee from the day before was still in the coffee maker. A rag/towel was left behind on top of the desk. On the staff side though I want to thank Tamera for her amazing customer service she was super friendly and would always greet me every time I would come in or leave the hotel. I could tell she loved providing great service which she delivered! More front desk people like Tamera!
Stayed 3 nights in Oct 2019
Verified

8/10 Good

Wafik

Liked: Cleanliness, staff & service, amenities
Property should be renovated. Lighting in the room is not distributed properly and the AC sound is noisy
Stayed 4 nights in Sep 2019
Verified

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service

Business trip

Bad smell and needs some updating. The restaurant and bar staff were excellent but some of the front desk staff were not that friendly (only a couple) the rest were fine. However, the location is excellent
Stayed 5 nights in Sep 2019
Verified

2/10 Terrible

Kim

Disliked: Cleanliness, amenities, property conditions & facilities
There are bars on the walkway... no lamps or power next to the bed, no dresser... carpet felt dirty... bathroom was falling apart, shower was leaking upwards when on, tiles were broken in the bathroom floor... really sketchy. My coworker also got stuck here at the same time, and when she checked in, the receptionist said “we normally don’t put single women on the outside, but we’re out of rooms”
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at all levels are extremely helpful and have a sole purpose of making the guests as comfortable as possible. Very helpful warm and friendly.
Stayed 17 nights in Sep 2019
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Rooms need serious upgrades. Paint peeling off the walls, old carpet are a couple of the most obvious issues We noticed.
Stayed 1 night in Sep 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Ok pla e. In need of renovation. Selected for it's location to City Center.
Stayed 1 night in Sep 2019
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Rooms need to be updated

Me and my family used to love staying here but we will no longer stay here. The rooms are so outdated and have a odor. The room is so humid that some of the fixtures are rusting. The lobby and eating area are updated. Four Points really needs to remodel the rooms for the proce they are charging.
Stayed 1 night in Aug 2019