야외 수영장, 일광욕 의자

햄프턴 인 휴스턴 디어 파크 쉽 에어리어 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 219개 이용 후기 중 122개" "
평점 8 - 좋아요. 219개 이용 후기 중 61개" "
평점 6 - 괜찮아요. 219개 이용 후기 중 20개" "
평점 4 - 별로예요. 219개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 219개 이용 후기 중 6개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 좋아요
주변이 조용한 마을이에요 호텔 시설도 깔끔하고 아침도 코비드 사태인 것을 고려하면 괜찮습니다. 차로 25분 거리 내에 스페이스 센터가 있어서 스페이스 센터를 보고 다른 곳에 이동하기 좋은 위치입니다.
2020년 9월에 1박 숙박함
답변 제공: Kim 님, 2020년 9월 8일
Thank you for your survey! We are glad your stay was pleasant and hope to see you again soon!

2/10 - 너무 별로예요

Juan

No power and had to look for a different hotel
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 21일
Hello Juan, We regret to hear about your experience and apologize for any inconvenience caused. Guest feedback is valuable, and we will address the power issue to ensure a more comfortable stay for future guests. We encourage you to reach out to our management team directly to discuss your concerns in more detail. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Juan

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is great place to stay. Very comfortable and super clean. I highly recommend
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Juan,We are delighted to hear that you enjoyed your stay with us and found our property comfortable and clean. Thank you for recommending us! Your satisfaction is our priority, and we look forward to welcoming you back in the future.

6/10 - 괜찮아요

Jose R.

2024년 3월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 24일
Hi Jose! Thank you for taking the time to rate your experience with us. We appreciate your feedback, and we're sorry to see that we didn't fully meet your expectations with a 3 out of 5 rating. Your satisfaction is important to us, and we're committed to improving. If there are specific areas where we fell short or if there's anything we can do to enhance your experience, please don't hesitate to reach out. Your input is valuable to us, and we hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Hubert J.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 13일
Hi Hubert! Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you had a really nice experience during your stay at Hampton Inn Houston Deer Park Ship Area. Your satisfaction is our top priority, and it's wonderful to know that we were able to meet your expectations. If there are any specific aspects of your stay that you particularly enjoyed, we would love to hear more about them. We look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 - 훌륭해요

Joyce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 30일
Hi Joyce! Thank you for your recent stay at Hampton Inn Houston Deer Park Ship Area and for your perfect 5 out of 5 rating! We are thrilled to hear that you had a wonderful experience with us. Your feedback is incredibly valuable to us, and we are delighted that we were able to provide you with exceptional service and accommodations. It is our goal to exceed the expectations of every guest, and we are glad to have achieved this with you. Should your travels bring you back to Hampton Inn Houston Deer Park Ship Area, we would be honored to host you once again for another memorable stay. Please do not hesitate to reach out if there is anything we can assist you with in the future.

10/10 - 훌륭해요

Roy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
It was very nice. The front desk staff was amazing. Lori did an amazing job of making sure we had a great stay.
2024년 1월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 26일
Hi Roy! Thank you for choosing to stay with us and for taking the time to share your perfect rating and positive feedback! We are thrilled to hear that you had a very nice stay and that Lori, our front desk staff, contributed to making your experience amazing. Your kind words are truly appreciated, and we will be sure to pass along your commendation to Lori. We look forward to welcoming you back for another outstanding stay. If there's anything specific you loved about your time with us, please feel free to share, as we always aim to exceed our guests' expectations.

10/10 - 훌륭해요

Sherry 님, San Marcos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The night clerk was very friendly and very helpful.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Sherry,Thank you for your positive feedback regarding our friendly and helpful night clerk. We strive to provide excellent customer service to all our guests and we are pleased to hear that we succeeded in meeting your expectations. If you have any further comments or feedback, please do not hesitate to reach out to our management team. We appreciate your time and hope to welcome you back in the future.

6/10 - 괜찮아요

Jana

2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 16일
Hi Jana! Thank you for sharing your feedback. We appreciate your 3 out of 5 rating. We're glad to see that your experience was generally positive, but we acknowledge that there is room for improvement. Your insights are valuable to us, and if there are specific aspects you enjoyed or any suggestions you may have to further enhance our services, we would love to hear more about it. We look forward to the opportunity to host you again for another enjoyable stay.

4/10 - 별로예요

Cynthia

가족 여행
별로예요: 숙박 시설 상태 및 시설
Nice breakfast served, however rooms were not in very good shape couldn't get a couple outlets to hold a plug in. There was not much hot water, and the pressure was too low to lather in the shower
2023년 12월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 13일
Hi Cynthia! Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you enjoyed our breakfast offerings. However, we sincerely apologize for the issues you encountered with the room. Your comments about the electrical outlets, hot water, and shower pressure are concerning, and we will promptly address these matters to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope that you will consider giving us another chance to provide you with the excellent stay you deserve. Thank you for your valuable feedback. If your travels bring you back to the area, please reach out to our front desk, and we will do our best to make your next stay more enjoyable.

6/10 - 괜찮아요

Isaiah

가족 여행
별로예요: 숙박 시설 상태 및 시설
Great location, lobby area is clean and inviting. Rooms need attention. No water pressure, electrical outlets need upgrades, several loose in room,Elevator sounds like it may crash
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 13일
Hi Isaiah! Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your kind words about our great location as well as the clean and inviting lobby area. We apologize for any inconveniences you experienced in your room. Your feedback regarding the water pressure, electrical outlets, and elevator has been noted, and we will address these issues promptly to enhance the overall guest experience. We value your input and hope that despite these challenges, you were able to enjoy your stay. If your travels bring you back to the area, we would love another opportunity to provide you with an improved experience. Thank you for your understanding, and we hope to welcome you back in the future.

8/10 - 좋아요

Augusta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One Night Stay
Nice comfortable Hotel for a one night stay. Friendly staff and a descent breakfast.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 10월 27일
Hi Augusta! We are glad that you found our accommodations to be comfortable, our service to be welcoming, and our breakfast to your tastes. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 - 훌륭해요

Amir

2023년 10월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 10월 24일
Hi Amir! We are so glad to hear that you enjoyed your stay. We look forward to serving you again in the future!

10/10 - 훌륭해요

Ramona

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hampton Inn is just a great place to stay. The atmosphere is welcoming and very clean. Most of all nobody beats their breakfast or their prices.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 10월 11일
Thank you for your kind words about Hampton Inn! We're delighted to hear that you had a welcoming and clean experience during your stay. It's wonderful that you enjoyed their breakfast and found the prices competitive. We hope you have many more excellent stays with them in the future!

10/10 - 훌륭해요

CLINE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 6일
Thank you for sharing this review, and we welcome you to visit us again anytime!

10/10 - 훌륭해요

marshall

좋아요: 편의 시설/서비스
Nice staff
2023년 9월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 5일
Thank you for sharing this review, and we welcome you to visit us again anytime!

10/10 - 훌륭해요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything in this Hotel was Amazing thank you
2023년 9월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 5일
Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

10/10 - 훌륭해요

Enrique

2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 9월 19일
Dear Enrique, Thank you so much for your rating! We're happy to hear that you had a great stay. If you have any additional comments or if there's anything specific you loved about your visit, please feel free to share. We look forward to welcoming you back in the future, and we aim to provide you with another outstanding stay.

8/10 - 좋아요

Gloria

2023년 8월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 8월 31일
Dear Gloria, We appreciate your positive rating! Thank you for your support. If you have any more feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to serving you again in the future!

10/10 - 훌륭해요

Mary 님, Houston

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 23일
Hello Mary,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Disappointed
Although our stay was short, I was disappointed in our stay. Beds were not comfy (mostly pillows). There was loud noises from people outside all night, not sure if it was from other people staying or another area nearby. The main reason for booking this hotel was for the morning breakfast. We had an early start to a sporting event for my daughter and thought the breakfast would be convenient. Wrong! They had nothing. We got there at 8:30 and they had ran out of egg. Waited 15 minutes and we were told they were no longer serving egg, however, breakfast ended at 10am. There was also no milk for the cereal, no waffle batter. The only thing for breakfast were French toast strips and yogurt. There is literally a sign bragging about their breakfast next to the counter! The staff was too busy being on their phones to care. Next time, I'll go for the Holiday Inn around the corner.
2023년 4월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 5월 2일
Hello Guest,We regret that we were unable to provide you with the service and hospitality you deserve during your recent visit. Rest assured that your comments have been passed on to the management, who will implement stricter noise policies in order to avoid any future incidents in which our clients are disturbed by other guests on the property. We also understand how important it is to have a convenient breakfast option when you have an early start to the day, and we regret that we did not provide this for you. We will review our breakfast service with our staff to ensure that our guests receive a quality breakfast experience. We hope that you will give us another chance to impress you with our services, as we would like nothing more than for you to return for another stay with us.

10/10 - 훌륭해요

cynthia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was easy to park and they did not charge to park you car.
2023년 4월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 4월 11일
Hi Cynthia,We appreciate your five-star rating and feedback. We're glad to hear that you found our parking to be easy and convenient. We hope to welcome you again soon on your next trip to the area!

6/10 - 괜찮아요

Victoria

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: Manager 님, 2023년 3월 22일
Hello Victoria,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Scott

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 11월 7일
Hi Scott! Thank you for the perfect rating! We're delighted that you had an enjoyable stay. We can't wait to host you again soon.

8/10 - 좋아요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Advertised hot tub but it was out of service. TV didn’t work despite help from desk clerk had to change rooms after being completely unpacked. Breakfast good but limited selection.
2022년 11월에 4박 숙박함
답변 제공: Guest Relation Management 님, 2022년 11월 24일
Hi Catherine,We regret that your recent stay at our hotel did not meet your expectations. This information will be shared with management and the online booking system to ensure the accuracy of all listings. We will keep improving our facilities and services, including our breakfast options, in an effort to surpass your expectations. We hope you will give us another chance to provide you with a better stay.

10/10 - 훌륭해요

Beth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was comfy & staff was friendly!
2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Jorge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Place to stay
Ashley was GREAT! She made the stay pleasant from the start of reservation. Thank you Ashley. She was polite and very professional. This hotel was Super clean and spotless! Great job to the Environment specialists!
2022년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2022년 10월 18일
Hello Jorge,Your enthusiastic approval of our hotel's amenities and the staff's hospitality has touched us. We are grateful for your kind words, and we look forward to welcoming you back in the future!

8/10 - 좋아요

Michael L

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff.
2022년 9월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2022년 10월 4일
Hi Michael,We greatly appreciate your rating and review. We are pleased to know you enjoyed your stay and that our staff provided you with such great hospitality. It was a pleasure hosting you, and we look forward to welcoming you again soon!

6/10 - 괜찮아요

Philip

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Less than desirable
The rooms and common areas had a very strong smell of cleaning supplies. I’m not sure what they were trying to cover, but it gave my colleague and I headaches and sore throats. The breakfasts were terrible. I will definitely kill for an alternative next time I come to this area in December
2022년 8월에 4박 숙박함
답변 제공: kim 님, 2022년 8월 12일
We apologize that you did not like the smell of clean in our hotel, as we are committed to providing the most sanitary stay for our guests, rumor has it there is a pandemic going on. We certainly support your choice to stay elsewhere the next time you are in the area.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 2박 숙박함
답변 제공: Manager 님, 2022년 8월 6일
Dear Guest, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just a Short Trip
Front desk staff were amazing! Very convenient location, close to everything.
2022년 7월에 2박 숙박함
답변 제공: Manager 님, 2022년 8월 3일
Dear Guest, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff and location. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 - 괜찮아요

Dena

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Visit gone bad
The hotel is overall is ok however the bed in 306 was extremely hard and our first night the fire alarm woke us at 230a.m. due to a False alarm. Had I not been in a non-refundable contract we would have checked out and went somewhere else as it was we endured another night in a hard bed. I wish they'd offer a free night stay to comp us for the disrupted sleep at another location and the hard bedding. Our son is working in the area. We'll be returning but not to that location.
2022년 7월에 2박 숙박함
답변 제공: Manager 님, 2022년 8월 2일
Hello Dena, "We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 - 좋아요

Alva G 님, pittsburg

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
breakfast is weak compared to other Hampton inns. Some Hamptons have a Social hour in the afternoons with drinks and snacks but Houston didn't offer this option. Our toilet tank would not fill up after flushing but worked alright we discovered water was turned off to tank at the wall.
2022년 6월에 1박 숙박함
답변 제공: Manager 님, 2022년 6월 9일
Hello Alva G, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our breakfast and comments about our toilet. We hope you will return so that we can provide you an even superior experience.

4/10 - 별로예요

Brenley

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
men
uhmmmm place is not pet friendly even tho they claimed to be? had to find a sitter for my puppy last minute. while i was waiting for my sister to come pick him up. the front desk worker was calling other hotels? to see if they were pet friendly??? which i didn’t ask of her because i told her i already paid for it and i’m going to just use the room. check in was awful. being from another country or something idk threw her off. it was jus all around unpleasant. wouldn’t recommend. the hotel down the road is so much better. sure stay by best western way more worth it.
2022년 6월에 1박 숙박함
답변 제공: Manager 님, 2022년 6월 10일
Hello Brenley, It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our front desk as well as our room. I hope that we will impress you with exemplary service during future visits.

10/10 - 훌륭해요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean Comfortable beds Good breakfast
2022년 5월에 2박 숙박함
답변 제공: Manager 님, 2022년 6월 9일
Hello Jeffrey, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our breakfast. We hope you will return so that we can provide you an even superior experience.

10/10 - 훌륭해요

Jaime

연인과의 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, great staff, good breakfast.
2022년 5월에 1박 숙박함
답변 제공: Manager 님, 2022년 5월 12일
Hello Jaime, It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was great, parking good, nice room was clean. It was quite for being full. Breakfast could step up a little, but area was very clean.
2022년 4월에 2박 숙박함
답변 제공: Manager 님, 2022년 5월 5일
Hello David, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our parking and area. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay. Consistently good staff and facilities.
2022년 4월에 1박 숙박함
답변 제공: Manager 님, 2022년 5월 5일
Hello Thomas, Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our staff. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 - 별로예요

Deborah

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
They tried to charge my card more over the night. When I talked to the front desk she argued with me about the room I was in and showed her that the room I was in was wrote on the card holder. She then got an attitude with me.
2022년 4월에 1박 숙박함
답변 제공: Manager 님, 2022년 5월 5일
Hello Deborah, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our front desk and also our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 - 훌륭해요

Edgar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was clean, we enjoyed our stay at your unit.
2022년 3월에 2박 숙박함
답변 제공: kim 님, 2022년 3월 21일
Thank you for filling out the survey! We're happy to see you enjoyed your stay. Come back soon!

10/10 - 훌륭해요

Hugo C

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room
Amazing room
2022년 3월에 1박 숙박함
답변 제공: kim 님, 2022년 3월 18일
Thank you for your survey! We're glad you enjoyed your stay

10/10 - 훌륭해요

Adam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 2박 숙박함
답변 제공: Kim 님, 2022년 2월 25일
Thank you for your survey! We're so happy you had a pleasant stay and hope to see you again soon!

6/10 - 괜찮아요

Rosemary

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Elevators out. No mention to help with luggage or even to get a luggage cart. Put us (elderly couple) on the second floor where we had to haul up our own luggage. Hallways smell extremely musty. But room was very clean. Will not ho back to that hotel
2021년 12월에 1박 숙박함
답변 제공: Kim 님, 2021년 12월 20일
Thank you for filling out our survey. We do apologize for the inconvenience you experienced while at our hotel. Unfortunately, we cannot predict when these things will happen and we are limited on our first floor rooms. We assure you the issue has been addressed and will be corrected very soon.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good fit for my needs
2021년 11월에 6박 숙박함
답변 제공: Kim 님, 2021년 12월 6일
Thank you for your survey! We're glad we were able to make your stay a pleasant one.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel, not great coffee.
Nice hotel. Nothing special but clean and comfortable for the most part. Breakfast was good. Coffee was Terrible, both in the room and in the lobby. Other than that, great.
2021년 11월에 1박 숙박함
답변 제공: kim 님, 2021년 11월 25일
Thank you for filling out our survey! We're happy you enjoyed your stay and we hope to see you again! Happy Thanksgiving!

10/10 - 훌륭해요

Jake D

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was an overall nice stay!
2021년 10월에 2박 숙박함
답변 제공: kim 님, 2021년 11월 2일
Thank you for your survey! We're happy you enjoyed your stay. Hope to see you again soon!

8/10 - 좋아요

Carolyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Reunion trip
We came for a high school reunion. It was clean and very close to the school’s reunion places. Breakfast was fine
2021년 10월에 2박 숙박함
답변 제공: kim 님, 2021년 10월 5일
Thank you for filling out our survey. We're glad you had a pleasant stay with us!

6/10 - 괜찮아요

Autumn

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have a 3 and 5 year old and we had just came back from the beach, as soon as we walked in we got a call from the front desk about a noise complaint (at 6:30 pm) We wnt went to the pool and were back around 8. My husband went to rhe store and picked up pizza for the kids and I. By 9:00 we already had two more noise complints which one was from me dropping my floor on the phone, the other was me getting my youngins to lay down. The gentleman running the front counter suggested i bring my kids to the lobby to play around, which is ridiculous because how do you get two young children to go to bed after being let loose in a lobby, he also asked if we would downgrade our room and opt out for the sofa which one one of my children slept on without reimbursing us any money for going to a smaller room. He was very rude and threatened to call for help if i couldn't get my kids in control. I understand noise complaints but both of my kids were in bed by 9:30, so a complaint at six is absolutely ridiculous. The lady running the nightshift was very understanding but the gentleman working the day shift should have more training when working with customers.
2021년 9월에 1박 숙박함
답변 제공: Allyson Redd 님, 2021년 9월 21일
Dear Autumn, Thank you for taking the time to share your most recent experience at our hotel, as we greatly appreciate your feedback. Please accept our sincerest apology for the inconvenience you had during your stay. We strive to provide all of our guests with the best possible experience, and have passed along this information to our team to make the necessary changes to help ensure situations like this are handled better in the future. We thank you again for choosing the Hampton Inn - Houston Deer Park Ship Area, and hope that if you're ever in the area again that you'll give us another try. With Warm Hospitality,

10/10 - 훌륭해요

Markies

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was excellent
2021년 8월에 2박 숙박함
답변 제공: Allyson Redd 님, 2021년 9월 21일
Dear Anonymous, Thank you for taking the time to share your recent experience with us at the Hampton Inn - Houston Deer Park Ship Area. We are happy to hear that you enjoyed your stay! Thank you again for choosing the Hampton Inn - Houston Deer Park Ship Area hotel, and we hope to see you again soon! With Warm Hospitality,