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힐튼 가든 인 휴스턴 NW 아메리카 플라자 여행 후기

3.5 out of 5
힐튼 가든 인 휴스턴 NW 아메리카 플라자
14919 Northwest Fwy, Houston, TX

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1019개 이용 후기 중 665개" "
평점 8 - 좋아요. 1019개 이용 후기 중 218개" "
평점 6 - 괜찮아요. 1019개 이용 후기 중 61개" "
평점 4 - 별로예요. 1019개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 1019개 이용 후기 중 34개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Natural

좋아요: 편의 시설/서비스
This was my first time staying at the Hilton Garden Inn and I immensely enjoyed my stay. The staff was very nice and welcoming. I would also say that the beds were so comfortable and cozy. I will definitely stay here again on my next visit.
2024년 5월에 3박 숙박함

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good, the only issue is that when booking there is a touchless option available that allows you to pick your room but when i arrived the digital key was not sent to my device resulting in having to go to the front desk for assistance. So much for "skipping the line" as it is stated on the app.
2024년 4월에 2박 숙박함
답변 제공: Arman Shaikh 님, 2024년 5월 2일
We sincerely apologize for any inconvenience you experienced during your recent stay with us at Hilton Garden Inn America Plaza. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations. Please know that we take your feedback seriously, and we are actively addressing the issues you encountered to ensure they are not repeated in the future. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved experience. If there is anything further, we can do to make amends or assist you, please do not hesitate to reach out to us. Regards,

10/10 - 훌륭해요

Harold 님, Cartago

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A pesar de la satisfacción de las instalaciones no puedo dejar de llamar la atención por lo complicado que fue realizar el cambio de una habitación con cama king a otra de dos dobles, a pesar de que tenían sobrada disponibilidad, más de una hora para lograrlo,mostrando poca consideración al servicio al cliente aún cuando tenía claro que debía pagar una diferencia.
2024년 3월에 1박 숙박함
답변 제공: -Courtney Front Desk Supervisor 님, 2024년 4월 1일
Thank you so much for your feedback! We look forward to seeing you again.

10/10 - 훌륭해요

Lorna

2024년 3월에 2박 숙박함
답변 제공: Courtney- Front Desk Supervisor 님, 2024년 4월 10일
Thank you for sharing your experience.

10/10 - 훌륭해요

Alexis

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and quiet
2024년 3월에 1박 숙박함
답변 제공: -Courtney Front Desk Supervisor 님, 2024년 4월 1일
Thank you so much for your feedback. We look forward to seeing you again!

8/10 - 좋아요

Sally

가족 여행
좋아요: 청결 상태
Only one elevator working the whole time and construction
2024년 3월에 3박 숙박함
답변 제공: -Courtney Front Desk Supervisor 님, 2024년 4월 1일
Thank you so much for your feedback. We look forward to seeing you again!

2/10 - 너무 별로예요

Bernard

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Arman Shaikh 님, 2024년 3월 9일
We deeply apologize for the inconvenience you experienced during your stay at our hotel. It is unacceptable that the room did not meet your expectations, and we regret any discomfort this may have caused. Please rest assured that we are taking immediate steps to address the issue and ensure that all our guests receive the high standard of service they deserve. As an apology we would like to give you 1000 Hilton Honors points to your reservation.

10/10 - 훌륭해요

rohan

2024년 3월에 1박 숙박함
답변 제공: Courtney Rogan, Front Office Supervisor 님, 2024년 3월 7일
Thank you for your review. We look forward to seeing you again.

4/10 - 별로예요

Estela

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Seems to have changed in management/owners. We have visited this location many times due to travel baseball. This will be our last time. Rude staff, rooms not cleaned properly.
2024년 3월에 3박 숙박함
답변 제공: Courtney Rogan, Front Office Supervisor 님, 2024년 3월 6일
Estela-Thank you so much for your review. We do apologize for your stay not meeting your expectations. We strive to ensure all our guest needs are met. We will use your review for upcoming training purposes. We look forward to being able to serve you again.

6/10 - 괜찮아요

Lucas

좋아요: 청결 상태
Atendimento pessimo ao cliente, paguei duas vezes por algo que já tinha pagado online
2024년 3월에 1박 숙박함
답변 제공: Courtney Rogan, Front Office Supervisor 님, 2024년 3월 6일
Thank you so much for your review. We do apologize for your stay not meeting your expectations. We strive to ensure all our guest needs are met. We look into your reservation and if any duplicate payments were made, we will contact you to rectify the situation. We look forward to being able to serve you again.

2/10 - 너무 별로예요

Brandon

2024년 3월에 2박 숙박함
답변 제공: -Courtney Front Desk Supervisor 님, 2024년 4월 1일
Thank you so much for your feedback. We look forward to seeing you again!

10/10 - 훌륭해요

Marcos

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect
2024년 2월에 1박 숙박함
답변 제공: Courtney Rogan, Front Office Supervisor 님, 2024년 2월 22일
Thank you for taking the time to share your experience. We look forward to seeing you again.

10/10 - 훌륭해요

Dianne M

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, quiet, comfortable, and safe at a bargain price.
2024년 2월에 1박 숙박함
답변 제공: Courtney Rogan, Front Office Supervisor 님, 2024년 2월 22일
Thank you for taking the time to share your experience. We look forward to seeing you again.

6/10 - 괜찮아요

Walter

가족 여행
Nobody in the breakfast area spoke English and A basic bowl of Oatmeal and toast was $10.00 which is free at most hotels.
2024년 2월에 2박 숙박함
답변 제공: Arman Shaikh 님, 2024년 2월 14일
We apologize for the inconvenience during your stay. As a gesture of apology, we would like to offer you 1000 Hilton Honors points. Please note that continental breakfast is only complimentary for the guest who have added breakfast to their reservation, as per our hotel's policy. It's worth mentioning that each Hilton Garden Inn may have its own policies. However, we would like to take the opportunity to host you again at our property.Regards,Arman Shaikh

2/10 - 너무 별로예요

Leonardo

별로예요: 청결 상태, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Courtney Rogan, Front Office Supervisor 님, 2024년 2월 10일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. We understand how important it is to have a clean and comfortable stay. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 - 좋아요

Roger

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathtub was slow to drain.
2024년 1월에 1박 숙박함
답변 제공: Arman Shaikh 님, 2024년 2월 6일
Thank you so much for your feedback. We apologize for the inconvenience you experienced during your stay. The issue has already been resolved by our maintenance team. I would like to offer you the opportunity to be our guest again at our property.Regards

10/10 - 훌륭해요

BLANCA E

2024년 1월에 2박 숙박함
답변 제공: Courtney Rogan, Front Office Supervisor 님, 2024년 2월 10일
Thank you so much for your positive feedback. It was a pleasure hosting you. We look forward to seeing you again

8/10 - 좋아요

Kenny

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place little expensive but worth it
2024년 1월에 1박 숙박함
답변 제공: Courtney Rogan, Front Office Supervisor 님, 2024년 2월 10일
Thank you so much for your positive feedback. It was a pleasure hosting you. We look forward to seeing you again

10/10 - 훌륭해요

Ashley

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very clean and had a beautiful view from our room very close to a lot of stores and restaurants. My family already wants to go back!
2024년 1월에 1박 숙박함
답변 제공: Courtney Rogan, Front Office Supervisor 님, 2024년 2월 10일
Thank you so much for your positive feedback. It was a pleasure hosting you. We look forward to seeing you again

2/10 - 너무 별로예요

Robert

별로예요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Courtney Rogan, Front Office Manager 님, 2024년 1월 22일
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future.

8/10 - 좋아요

Paul

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good, clean rooms. Breakfast was solid. Great deal for the price.
2024년 1월에 2박 숙박함
답변 제공: Arman Shaikh 님, 2024년 1월 13일
Thank you very for taking time to share your experience with us. I hope to host you as our guest again very soon. Regards,

8/10 - 좋아요

Shawnteka

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Arman Shaikh 님, 2024년 1월 13일
Thank you so much for sharing your experience with us. We hope to see you soon.Regards,

8/10 - 좋아요

Linda

2023년 12월에 1박 숙박함
답변 제공: Courtney Rogan, Front Office Manager 님, 2024년 1월 22일
We are glad to hear your positive feedback! We look forward to welcoming you back as our guest at the hotel. If you have any further questions or requests, feel free to let us know.

10/10 - 훌륭해요

Isaac

좋아요: 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Arman Shaikh 님, 2023년 12월 29일
Thank you for sharing your experience with us. Its pleasure to host you as our guest and I hope to have the opportunity again to host you as our guest again.Regards,Arman

10/10 - 훌륭해요

Victor

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exente muy limpio desayuno perfecto
2023년 12월에 1박 숙박함
답변 제공: Arman Shaikh 님, 2023년 12월 29일
Thank you for taking your time and sharing your experiences with us. We would love to have an opportunity to host you as our guest again.

10/10 - 훌륭해요

Joseph 님, Devine

좋아요: 청결 상태, 숙박 시설 상태 및 시설
They stay was amazing
2023년 12월에 1박 숙박함
답변 제공: Arman Shaikh 님, 2024년 1월 4일
We are glad to hear your positive feedback! We look forward to welcoming you back as our guest at the hotel. If you have any further questions or requests, feel free to let us know. Regards,

2/10 - 너무 별로예요

Aaron Terrell

Horrible location, management staff horrible. Won’t be back at all.
2023년 12월에 4박 숙박함
답변 제공: Arman Shaikh 님, 2023년 12월 29일
We apologize for the inconvenience which cause during your stay. You can directly reach out to us at your hotel's customer service number. I would like to request to you to gives us another opportunity to host you as our guest at our hotel. Regards, Arman

10/10 - 훌륭해요

Brittney

가족 여행
좋아요: 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Courtney Rogan, Front Office Supervisor 님, 2023년 12월 12일
Thank you for taking the time to share your experience. We look forward to welcoming you back to our property.

10/10 - 훌륭해요

Wade

출장 여행
좋아요: 청결 상태, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Courtney Rogan, Front Office Supervisor 님, 2023년 12월 12일
Thank you for taking the time to share your experience. We look forward to welcoming you back to our property.

10/10 - 훌륭해요

Boris

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The company I work for, Ecolab, hosted a conference dinner. Iffah, in charge of organizing the event, did an excellent job.
2023년 11월에 3박 숙박함
답변 제공: Courtney Rogan, Front Office Supervisor 님, 2023년 12월 12일
Thank you for taking the time to share your experience. We look forward to welcoming you back to our property.

10/10 - 훌륭해요

Brianna

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very nice and clean. The staff was polite and helpful. I would definitely stay here again in the future
2023년 12월에 1박 숙박함
답변 제공: Courtney Rogan, Front Office Supervisor 님, 2023년 12월 12일
Thank you for taking the time to share your experience. We look forward to welcoming you back to our property.

6/10 - 괜찮아요

Amy

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were not very clean, this hotel is run down and needs an update. Bathroom counter is not very spacious.
2023년 11월에 5박 숙박함
답변 제공: Courtney Rogan, Front Office Supervisor 님, 2023년 12월 12일
Thank you for taking the time to share your experience. We look forward to welcoming you back to our property.

8/10 - 좋아요

ELIO

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The carpet and bathroom floors were dirty and in need of vacuuming.The ice machines were turned off on every floor, We were unable to locate a luggage cart on any of the seven floors I was then informed that the hotel only had two carts .
2023년 11월에 2박 숙박함
답변 제공: Courtney Rogan, Front Office Manager 님, 2023년 12월 4일
Thank you for taking a moment to share your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Veronica

2023년 11월에 3박 숙박함
답변 제공: Courtney Rogan, Front Office Supervisor 님, 2023년 11월 12일
Thank you for taking a moment to share your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 객실의 편안함
Great stay
Everything was fine just didn’t like that the breakfast was not included
2023년 11월에 2박 숙박함
답변 제공: Courtney Rogan, Front Office Supervisor 님, 2023년 11월 6일
Jennifer,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package.

10/10 - 훌륭해요

Shelley

2023년 11월에 2박 숙박함
답변 제공: Courtney Rogan, Front Office Manager 님, 2023년 12월 4일
Thank you for taking a moment to share your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the future.

8/10 - 좋아요

Justin

2023년 11월에 1박 숙박함
답변 제공: Courtney Rogan, Front Office Supervisor 님, 2023년 12월 4일
Thank you for taking a moment to share your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Elioenai

2023년 10월에 1박 숙박함
답변 제공: Courtney Rogan, Front Office Manager 님, 2023년 11월 27일
Thank you for taking the time to share your experience about your recent stay at our hotel.

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 객실의 편안함
Overall, excellent. My dry cleaning was very delayed but not the fault of the hotel. The Hotel manager personally delivered this to me, after I had to check out. This was very much appreciated.
2023년 10월에 3박 숙박함
답변 제공: Courtney Rogan, Front Supervisor 님, 2023년 10월 28일
Thank you for taking the time to rate your experience. We apologize for any inconvenience you experienced regarding your dry cleaning; we are glad the issue was resolved for you. We look forward to welcoming you back to our property in the future!..

8/10 - 좋아요

Teresa

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Excellent services and property
2023년 10월에 2박 숙박함
답변 제공: Courtney Front Office Supervisor 님, 2023년 10월 22일
Teresa, Thank you for taking a moment to share your experience. I am happy to hear you found our property and your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 - 훌륭해요

Enrique

좋아요: 청결 상태, 객실의 편안함
It was very clean and the bathroom was nice. Initially i was placed on a connected room which i didn't request but the front office worked with me and managed to switch me to a different room.
2023년 10월에 2박 숙박함
답변 제공: Courtney Front Office Supervisor 님, 2023년 10월 20일
Thank you for taking a moment to share your experience. I am happy to hear you found our property to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 - 괜찮아요

Satish

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The Room was big and spacious. It was clean. However there was nobody to help with luggage. With a Kid and large luggage I would expect that with the amount of money paid. There was no water in the room. Downstairs there was free coffee which was ok. Parking was easy and ample.Checkin and Checkout was easy and quick.
2023년 10월에 1박 숙박함
답변 제공: Courtney Front Office Supervisor 님, 2023년 10월 20일
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 - 괜찮아요

Robert

아이를 동반한 가족 여행
I don't like the 30.06 concealed carry sign at the front entrance that keeps me from entering being licensed to carry.
2023년 10월에 1박 숙박함
답변 제공: Courtney Front Office Supervisor 님, 2023년 10월 20일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

8/10 - 좋아요

Keith

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 4박 숙박함
답변 제공: Courtney Rogan, Front Supervisor 님, 2023년 10월 11일
Thank you for taking a moment to share your experience.

10/10 - 훌륭해요

Jarret

출장 여행
좋아요: 청결 상태, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Courtney Rogan, Front Supervisor 님, 2023년 10월 11일
Thank you for taking a moment to share your experience.

4/10 - 별로예요

Eboni

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
I was disappointed in my stay this time around. We come to Houston for cancer treatment every three months and we always stay here. This time the air conditioner stopped working in the middle of night and we woke sweating. The front desk did not seem helpful about the situation. Also, there was light on in the room that would turn off. This is the first time we stayed on the second floor and we’re not sure if that is why it was different experience for us.
2023년 9월에 1박 숙박함
답변 제공: Courtney Rogan, Front Supervisor 님, 2023년 10월 11일
Thank you for taking a moment to share your experience. We are so sorry we did not meet your expectations with the issues regarding your room and stay. We appreciate your loyalty when visiting and we hope to welcome you back to your property in the future.

10/10 - 훌륭해요

Jerrold

좋아요: 청결 상태, 숙박 시설 상태 및 시설
All personnel were very friendly and professional
2023년 8월에 2박 숙박함
답변 제공: SHK 님, 2023년 9월 12일
Thank you so much.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
HOT trip to Houston.
From perfect location for our trip to friendly staff and clean room would definitely recommend this hotel to others.
2023년 8월에 4박 숙박함
답변 제공: SHK 님, 2023년 9월 12일
Thank you so much.

6/10 - 괜찮아요

Eduardo

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
the hotel was fine, but needs to step up on cleanness, and also staff on weekends should have their hotel tags so you can identify them.
2023년 7월에 7박 숙박함
답변 제공: Courtney Rogan, Front Office Manager 님, 2023년 8월 11일
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 - 별로예요

Joao

출장 여행
좋아요: 청결 상태, 객실의 편안함
Run away from this hotel
The hotel was empty and I was not able to check in at 12h, which is before official check in time but pretty standard thing to do. When I checked in at 15h, there was a line of 5 people in front of me and just one staff working, so I needed to wait 30+ minutes in line. My a/c was not working and Houston was on a 105 degree day - no response from the front desk and they just sent out a technician on my third attempt. They also charge for water bottles... Not recommended AT ALL
2023년 8월에 2박 숙박함
답변 제공: Courtney Rogan, Front Office Manager 님, 2023년 8월 11일
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.