외관

라 퀸타 인 & 스위트 바이 윈덤 킹우드 휴스턴 IAH 에어포트 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 608개 이용 후기 중 303개" "
평점 8 - 좋아요. 608개 이용 후기 중 155개" "
평점 6 - 괜찮아요. 608개 이용 후기 중 59개" "
평점 4 - 별로예요. 608개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 608개 이용 후기 중 42개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

Norma

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Brianna

좋아요: 직원 및 서비스
Decent price. Not the best & the traffic noise is really loud but you get what you pay for.
2024년 4월에 2박 숙박함
답변 제공: Sweety 님, 2024년 4월 15일
Dear Brianna,Thank you for your feedback. We appreciate your comments on the pricing and noise level. We'll certainly look into ways to improve the noise insulation for a better stay experience. We hope to welcome you back in the future.Warms regards,

10/10 - 훌륭해요

Abraham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Sweety 님, 2024년 4월 15일
Dear Abraham,Thank you for the perfect score of 5/5! We are thrilled to hear you had such a great experience.Warm regards,

10/10 - 훌륭해요

Darlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Sweety 님, 2024년 4월 11일
Dear Darlene,Thank you for your feedback and for choosing to stay with us. We're glad to hear you enjoyed your experience with us.Warm regards

8/10 - 좋아요

Gabriel

2024년 3월에 4박 숙박함
답변 제공: Sweety 님, 2024년 4월 11일
Dear Gabriel,Thank you for your feedback and for giving us a score 4 out of 5! We're glad to hear you had a positive experience with us. If there's anything specific you think we could improve, please let us know. We value your input!Warm regards,

8/10 - 좋아요

Roger Z.

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the breakfast was very poor
2024년 4월에 1박 숙박함
답변 제공: Sweety 님, 2024년 4월 9일
Dear Roger,I'm sorry to hear that you found our breakfast to be unsatisfactory. We appreciate your feedback and will work towards improving the quality and variety of breakfast offering. Thank you for bringing this to our attention.Warm regards

2/10 - 너무 별로예요

Greg

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I was very disappointed with my stay. The pool was very cold, the “hot tub” was not hot at all. The sheets on my bed had a (what looked like) blood stain on them. At breakfast they had no plates, and were unwilling to find more because “breakfast was closing in 15 min”
2024년 3월에 1박 숙박함
답변 제공: Sweety 님, 2024년 3월 26일
Dear Greg,Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the issues you experienced during your visit.I am truly sorry to hear that the temperature of pool and hot tub did not meet your expectations. Additionally, the condition of the sheets is unacceptable, and I assure you that this will be addressed with our housekeeping team immediately to prevent any future occurrences.I also apologize for the inconvenience you faced during breakfast. Your comments will be shared with our breakfast staff to ensure situations like this are handled more efficiently in the future,we appreciate your feedback as it helps us identify areas for improvement. we hope to have the opportunity to welcome you back and provide you with a much-improved experience.Warm regards,Sweety Bheda

6/10 - 괜찮아요

Kristina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and family friendly. Loved that they offer breakfast
2024년 3월에 3박 숙박함
답변 제공: Sweety 님, 2024년 3월 25일
Dear Kristina,Thank you for taking the time to leave us a review. we are delighted to hear that you enjoyed our quiet and friendly atmosphere, as well as our breakfast offerings. Your feedback is greatly appreciated as it serves as encouragement for our team. If there's anything specific, you think we could improve to make your next stay even better and score 5/5. Please don't hesitate to let us know. We look forward to welcoming you back soon!.Warm regards,Sweety Bheda

10/10 - 훌륭해요

Dannette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay and staff. They have large rooms and lots of parking.
2024년 3월에 2박 숙박함
답변 제공: Sweety 님, 2024년 3월 25일
Dear Dannette,Thank you for your positive feedback! We are delighted to hear you enjoyed your stay with us, appreciated our spacious rooms, and found our parking convenient. we look forwards to welcoming you back on your next visit.Warm regards,Sweety Bheda

10/10 - 훌륭해요

Jay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Reception and service was good
2024년 3월에 1박 숙박함
답변 제공: Sweety 님, 2024년 3월 22일
Dear Jay,Thank you for perfect score of 5/5!. we are thrilled to hear that you had an excellent experience. we look forward to welcoming you back soon.Warm regards,Sweety Bheda

10/10 - 훌륭해요

Virginia

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Old property and needs repair
2024년 3월에 1박 숙박함
답변 제공: Sweety 님, 2024년 3월 19일
Dear Virginia,"Thank you for your kind review! We're thrilled to hear that you enjoyed your stay despite the property needing repairs. Your feedback helps us improve, and we are grateful for your understanding. We hope to welcome you back soon!"Warm regards,

10/10 - 훌륭해요

Steph

좋아요: 청결 상태, 직원 및 서비스
Was a nice stay
2024년 3월에 2박 숙박함
답변 제공: Sweety 님, 2024년 3월 19일
Dear Steph,Thank you for your fantastic review! We are delighted to hear that you had such a wonderful experience during your stay. We look forward to hosting you in the future.Warm regards

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Sweety 님, 2024년 3월 18일
Dear Donna,Thank you so much for awarding us a perfect score of 5/5. Your feedback energizes our team and drives us to continue delivering exceptional experiences. We're grateful for your support and can't wait to welcome you back for more memorable moments in the future!Warm regards,Sweety Bheda

10/10 - 훌륭해요

Elissia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Sweety 님, 2024년 3월 18일
Dear Elissia,On behalf of the entire hotel team, thank you for awarding us a perfect score of 5/5! Your positive feedback means a lot to us. We're delighted that you had such a wonderful experience during your stay with us. We'll continue to strive for excellence and look forward to hosting you again in the future!Warm Regards,Sweety Bheda

10/10 - 훌륭해요

Suman

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Sweety 님, 2024년 4월 9일
Dear Suman,thank you so much for the 5/5 score!.We're thrilled to hear you had a positive experience. We look forward to welcoming you back soon!Warm regards,

2/10 - 너무 별로예요

Derrick

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
someone came out of a trap door while we were in there
2023년 12월에 1박 숙박함
답변 제공: Sweety 님, 2024년 2월 20일
Dear Derrick,Thank you for bringing this to our attention. We sincerely apologize for any discomfort or concern this may have caused during your visit. Rest assured, we take the safety and security of our guests very seriously. We have investigated the situation and taken measures to ensure it does not happen again in the future. If there is anything else we can do to improve your experience, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back soon.Warm Regards,Sweety.

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was great. There was an incident our last night, but the staff took care of it swiftly. And we had a blast. Thank you.
2024년 2월에 3박 숙박함
답변 제공: Sweety 님, 2024년 4월 11일
Dear Diana,Thank you for sharing your experience! We're glad to hear that our staff could promptly address any issues and that you had a fantastic time overall. We appreciate your feedback and hope to welcome you back soon!

10/10 - 훌륭해요

DaQuwan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cleaness
2024년 2월에 6박 숙박함
답변 제공: Sweety 님, 2024년 2월 20일
Dear Daquwan, Thank you so much for your glowing review and for recognizing our efforts in maintaining cleanliness. We take great pride in ensuring a pristine environment for our guests, and we're thrilled that it enhanced your experience. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay in the future.Warm regards,Sweety

8/10 - 좋아요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff. Very limited breakfast offerings. No decaf cafe or teas except green tea. creamer was curdled, and the only fruit was three apples, two of which were totally bruised.
2024년 2월에 1박 숙박함
답변 제공: Sweety 님, 2024년 2월 16일
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be great! However, we're truly sorry to learn about your disappointment with our breakfast offerings. Your comments are valuable to us, and we will certainly address the issues you've raised with our breakfast selection and quality control to ensure a better experience for all our guests. We appreciate your constructive criticism and hope to have the opportunity to exceed your expectations on your next visit. Please feel free to reach out to us directly if there's anything else we can do to enhance your stay.

10/10 - 훌륭해요

Marco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함

6/10 - 괜찮아요

Chad

가족 여행
별로예요: 직원 및 서비스
Not what I expected
2024년 1월에 1박 숙박함
답변 제공: Nathaniel 님, 2024년 1월 29일
I am sorry to hear that we fell short of your expectations and missed the mark with your stay. We strive for excellence and hate that we fell short. If i can do anything to make amends please do not hesitate in reaching out to me at your convenience.In Hospitality,Nathaniel

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함

2/10 - 너무 별로예요

H

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Hot tub in room was in need of panel replacement where you go on to work on the tub. The paint or enamel was worn off all sides. Exhaust fan didn't work over tub so they give a humidifier. Was okay except the room got extremely humid even with the ac and ceiling fan on. Also the ac was really loud and sounded like an airplane taking off. The breakfast was very little to eat due to a front counter staff members family bringing in about 12 children. They were running around the room and was extremely loud. Went and bought food to eat and stayed in my room instead both breakfasts i was there for. People in room above was running in the room non stop till 5am all the nights i was there. Not restful. I don't plan to come back due to the cost of the room not worth what i got compared to other hotels in the area with hot tubs in them. Management needs to revitalize the breakfast and replace many of the staff members. Also, a deposit was required and in all my past stays was not required. Would of been good to know in advance.
2024년 1월에 2박 숙박함

4/10 - 별로예요

Julian

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel advertised airport shuttle, it does not. Ended up being brought to another la Quinta and had to pay for a taxi. The shower was full of hair from the past guest.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Loretta

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very comfortable stay no loud noise nice and quiet
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Richard 님, HUNTINGTN BCH

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

John

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, clean, well lit, with a lot of food and shopping nearby. A bit of road noise, but nothing from the airport. Staff took care of a minor issue without hesitation. Pool/hot tub was nice and clean.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Arika

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Danielle

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함

8/10 - 좋아요

Catherine

2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Nils

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Adiva

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Elisha

반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was good. The staff were friendly once I got helped. I waited to check in for longer than seemed necessary, with 2 staff working & no one in front of me. One staff buzzed around doing multiple things & the other searched on the computer for a form & answered the phone. Finally, the manager or someone at a higher level asked if I had been helped & when I answered no, he got the other 2 staff to help get me checked in. The actual check in process was fine.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Arturo

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Lena

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Alison 님, Kingwood

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
The lady who checked me in was very nice and accommodating. However, she did not tell me or give me anything that stated I had to ASK for my room to be cleaned or clean towels given. I had to go downstairs the 2nd day for clean towels. (they don't dry well in Houston) my room was never cleaned. On Christmas day I asked if it would be possible to have the trash emptied and get clean towels. The girl shoved a piece of paper at me that said I would have had to arrange it prior to the 25th. I understood it was Christmas, but again I was never informed of this. The times I went through the lobby to ask there was no one there. One night I was out of toilet paper so I called the front desk. He told me he would bring it "in a few minutes". FORTY minutes later I went downstairs where 2 employees were talking. I asked for my toilet paper. One employee giggled and said "OH! I knew someone needed it, but I couldn't remember the room!" extremely poor customer service.

4/10 - 별로예요

Tomme

별로예요: 청결 상태
Truly Lousy Breakfast and Declining Services
Have stayed here several times before. Has gone downhill. Terrible breakfast. No bacon/sausage, biscuits or gravy. no sweet rolls or muffins. Minimal fruit. Coffee empty. in both spots. Had to ask. Two day stay. Was told on checkout that had to ask for room service for towels, to have beds made. Will say front desk staff was friendly and helpful when asked, but as long time LaQuinta stayer, probably will try another chain. Also used to belong to the rewards program. Not getting anything from Wyndham so might as well go somewhere else.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Darrell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Karen 님, Laplace

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the front desk are amazing!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Michelle 님, Porter

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Shannon

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Yislaidis

2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Alejandra

가족 여행
별로예요: 청결 상태
Bien ubicado
Me encanto la ubicación hay todo cerca el único detalle es que un día limpian tu cuarto y otro día no
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Enrique

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Like it
2023년 11월에 2박 숙박함
답변 제공: Kobe C 님, 2023년 12월 5일
I hope this message finds you well. We wanted to take a moment to express our sincere gratitude for the fantastic 10/10 review you recently left for us. Your feedback is invaluable to us, and we are thrilled to hear that you had such a positive experience during your stay with us.We are committed to providing our guests with exceptional service, and it's always rewarding to know that our efforts have made a positive impact on your stay. Your kind words motivate us to continue striving for excellence in everything we do.If there is anything specific that stood out to you or any additional feedback you would like to share, please feel free to let us know. We appreciate your insights and use them to enhance our services for future guests.Once again, thank you for choosing us, and we look forward to welcoming you back in the future. If there's anything you need or if you have any questions, please don't hesitate to reach out.

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check in. Room was tidy.
2023년 11월에 2박 숙박함
답변 제공: Kobe C 님, 2023년 12월 5일
I hope this message finds you well. We wanted to take a moment to express our sincere gratitude for the fantastic 5/5 review you recently left for us. Your feedback is invaluable to us, and we are thrilled to hear that you had such a positive experience during your stay with us.We are committed to providing our guests with exceptional service, and it's always rewarding to know that our efforts have made a positive impact on your stay. Your kind words motivate us to continue striving for excellence in everything we do.If there is anything specific that stood out to you or any additional feedback you would like to share, please feel free to let us know. We appreciate your insights and use them to enhance our services for future guests.Once again, thank you for choosing us, and we look forward to welcoming you back in the future. If there's anything you need or if you have any questions, please don't hesitate to reach out.

4/10 - 별로예요

Brianna

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Tub was filthy. Sheets were wrinkled and looked slept in.
2023년 11월에 3박 숙박함

4/10 - 별로예요

Brianna

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Make sure you ask for a renovated room. Mine was not renovated yet and there was rust and mold on a lot of surfaces and the tub was very stained. Luckily they had a room that had been renovated available and they moved me.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Ashley

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Kobe C 님, 2023년 12월 5일
I hope this message finds you well. We wanted to take a moment to express our sincere gratitude for the 4/5 review you recently left for us. Your feedback is invaluable to us, and we are thrilled to hear that you had such a positive experience during your stay with us.We are committed to providing our guests with exceptional service, and it's always rewarding to know that our efforts have made a positive impact on your stay. Your kind words motivate us to continue striving for excellence in everything we do.If there is anything specific that stood out to you or any additional feedback you would like to share, please feel free to let us know. We appreciate your insights and use them to enhance our services for future guests.Once again, thank you for choosing us, and we look forward to welcoming you back in the future. If there's anything you need or if you have any questions, please don't hesitate to reach out.

8/10 - 좋아요

Alvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2023년 11월에 1박 숙박함
답변 제공: Kobe C. 님, 2023년 12월 5일
I hope this message finds you well. We wanted to take a moment to express our sincere gratitude for the 4/5 review you recently left for us. Your feedback is invaluable to us, and we are thrilled to hear that you had such a positive experience during your stay with us.We are committed to providing our guests with exceptional service, and it's always rewarding to know that our efforts have made a positive impact on your stay. Your kind words motivate us to continue striving for excellence in everything we do.If there is anything specific that stood out to you or any additional feedback you would like to share, please feel free to let us know. We appreciate your insights and use them to enhance our services for future guests.Once again, thank you for choosing us, and we look forward to welcoming you back in the future. If there's anything you need or if you have any questions, please don't hesitate to reach out.