외관

레지던스 인 바이 매리어트 휴스턴 바이 더 갤러리아 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 667개 이용 후기 중 302개" "
평점 8 - 좋아요. 667개 이용 후기 중 194개" "
평점 6 - 괜찮아요. 667개 이용 후기 중 77개" "
평점 4 - 별로예요. 667개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 667개 이용 후기 중 45개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족 여행에도 편리함
아침도 주고 편리합니다.
2019년 6월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice
Very nice hotel for business. Good location and kind staffs.
2017년 6월에 2박 숙박함
Thank you for your great review. We are glad that you enjoyed your stay and the location. We are proud of our staff for taking good care of you. We appreciate your business and look forward to your return.

8/10 - 좋아요

MARIA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El servicio de limpieza un poco descuidado Un día no nos hicieron la limpieza y tenías que pedir artículos de baño que no reponían
2024년 4월에 6박 숙박함

8/10 - 좋아요

Maria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excelente precio y ubicación
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
María, estamos encantados de que hayas encontrado el precio y la ubicación del Residence Inn Houston by The Galleria de tu agrado. Tus comentarios son muy valorados. Esperamos darle la bienvenida nuevamente en un futuro próximo.

8/10 - 좋아요

Fernando

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Necesita mejorar las camas, los colchones para descansar mejor. El personal excelente, muy amables, Las habitaciones de muy buen tamaño, la cocinera suficiente y bien equipada.
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Fernando, gracias por elegir Residence Inn Houston by The Galleria y tomarse el tiempo para compartir sus impresiones. Nos complace saber que las habitaciones le parecieron espaciosas y que apreció la cocina equipada. Sus amables palabras sobre los miembros de nuestro equipo son muy valoradas. Hemos tomado nota de sus comentarios sobre las camas y siempre intentamos mejorar en lo que podamos. Esperamos darle la bienvenida nuevamente en su próximo viaje a Houston.

10/10 - 훌륭해요

Alejandro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
all is okay
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Alejandro, we are pleased to know that your stay at the Residence Inn Houston by The Galleria was satisfactory. We strive to provide a comfortable and pleasant experience for each guest. Thanks for choosing us and we hope to host you again in the future.

6/10 - 괜찮아요

Nikki

좋아요: 청결 상태, 직원 및 서비스
Easy access to Galleria, but only felt safe during daylight to walk to and from Galleria. Rooms had an update but just average.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Nikki, thank you for taking the time to provide feedback. It's great to hear you found our location convenient for your needs. We appreciate your remarks on room improvements and acknowledge that there is always room for growth. We continually strive to improve our guest experience and will take your comments into consideration. Your safety is our top priority, and we will continue our efforts to maintain a secure environment.

10/10 - 훌륭해요

Gaurav 님, LONDON

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, comfortable room, lovely and helpful staff.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Gaurav, thank you for your wonderful comments! We are thrilled you enjoyed your stay at Residence Inn Houston by The Galleria. It's fantastic to hear you appreciated our prime location and cozy rooms. We're equally delighted that our helpful team members added value to your visit. We look forward to your return.

8/10 - 좋아요

Sathya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Sathya, thank you for taking the time to rate your stay at Residence Inn Houston by The Galleria. We're glad that you had a satisfying experience and your feedback is most appreciated. We're looking forward to having you stay with us again in the future!

10/10 - 훌륭해요

Travis

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a perfect place to stay while visiting Houston! The hotel is close to everything, has an amazing staff, and the rooms are spotless! ⭐️⭐️⭐️⭐️⭐️ Travis
답변 제공: Customer Service 님, 2024년 3월 22일
Travis, thank you for your generous words about Residence Inn Houston by The Galleria. It's wonderful to hear that our hotel's central location, immaculate rooms, and our incredible team members greatly enhanced your stay in Houston. We hope to welcome you back sometime in the future.

10/10 - 훌륭해요

Elena M

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Elena, thank you for your high rating for Residence Inn Houston by The Galleria. We're delighted to know your stay lived up to your expectations. We hope that on your next trip to Houston, our hotel will be at the top of your list.

10/10 - 훌륭해요

Cristina

2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Cristina, your high rating is greatly appreciated! It's a pleasure to know that your stay at Residence Inn Houston by The Galleria was enjoyable. We're eagerly anticipating your next visit.

10/10 - 훌륭해요

thomas 님, Harahan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great place stayed here 3 times in 4 months. no issues.
2024년 2월에 11박 숙박함
답변 제공: Customer Service 님, 2024년 3월 5일
Thomas, thank you for your continued loyalty to Residence Inn Houston by The Galleria. We are delighted to see you've chosen us as your home away from home several times in the recent past. It's uplifting to learn that your experiences have been trouble-free each time. Looking forward to serving you again soon!

6/10 - 괜찮아요

Jaime

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The infrastructure is old. It needs to be renovated. The day I arrived, the elevator did not work. The shower had a leak to the outside. The sink was clogged. The main gate to the hotel did not work well
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Jaime, it's evident from your feedback that some aspects of your stay didn't meet expectations. We recognize that certain components of our establishment may require updating, but we assure you our team is working diligently towards improvements. We're sorry to hear about the irregularities in your room's bathroom and entrance gate. We take such matters seriously and we'll strive to prevent future occurrences. Thank you for bringing these matters to our attention. We hope to have the opportunity of welcoming you back for a more positive experience.

10/10 - 훌륭해요

Travis

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location and great staff!!
2023년 11월에 15박 숙박함
답변 제공: Customer Service 님, 2024년 3월 1일
Travis, thank you for sharing your positive experience at the Residence Inn Houston by The Galleria. We're thrilled to hear that you appreciated the convenient location and the efforts of our dedicated team members. Your satisfaction is our reward. Looking forward to welcoming you back on your next journey to Houston.

10/10 - 훌륭해요

Travis

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is located a short walk away from The Houston Galleria shopping center and many restaurants. The hotel has gated parking, the room has always been spotless every time I have stayed here and the hotels team/staff are amazing! TT
2024년 2월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Travis, your kind words about Residence Inn Houston by The Galleria are deeply appreciated. We're thrilled to hear you enjoy our convenient location, tidy rooms, and the warm hospitality of our team members. We eagerly look forward to welcoming you back for another memorable stay.

4/10 - 별로예요

Jessica

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My first room had a faulty AC, it didn't cool the place. The bathroom kept doing noises all night and the door stopped working. The changed the room for me, and there was an insect in the bet sheets...
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Jessica, we regret to hear about the inconveniences you faced during your stay, specifically related to the AC and noise in the bathroom. Moving rooms should have been an immediate improvement and we apologize that it didn't meet expectations due to unexpected issues. Rest assured, we are addressing these issues, and taking necessary measures for improvement. Thank you for your honest feedback, it's essential for us to enhance our service standards. We hope that you would consider giving us another opportunity to make your stay enjoyable.

10/10 - 훌륭해요

SaliAnn 님, Kinnelon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Rooms super clean. Front desk help very friendly.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
SaliAnn, it's delightful to hear that you enjoyed your stay at Residence Inn Houston by The Galleria. We're glad you found our rooms impeccably clean and appreciated the warm hospitality from our front desk team members. We look forward to being your host again.

10/10 - 훌륭해요

Oscar Benito

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente atención y muy buenas instalaciones.
2024년 2월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Oscar, es maravilloso saber de tu agradable experiencia en el Residence Inn Houston by The Galleria. Estamos encantados de que haya felicitado nuestra atención al servicio al huésped y la calidad de nuestras instalaciones. Esperamos darle la bienvenida pronto para una experiencia aún mejor. ¡Viajes seguros!

10/10 - 훌륭해요

Paul

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Can't beat the price!
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Paul, it's fantastic to know you saw great value in your stay at Residence Inn Houston by The Galleria. We believe a memorable lodging experience doesn't have to break the bank, and your feedback affirms that. We hope to have the pleasure of your company again soon.

10/10 - 훌륭해요

alfonso

가족 여행
좋아요: 편의 시설/서비스
Excellent people , charmIng and efficient
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 11일
Alfonso, your kind words for Residence Inn Houston by The Galleria are truly appreciated. We are pleased you found our team members to be delightful and proficient. We look forward to welcoming you back on your next trip to Houston.

10/10 - 훌륭해요

Travis

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I travel to Houston frequently and always stay at this hotel. The rooms are always spotless and the hotel manager and Michele are always a pleasure to see as is the rest of the team! I definitely recommend this hotel if you travel to Houston as it is clean, walking distance from everything, is gated with security on property and has an amazing team in place! Travis
답변 제공: Customer Service 님, 2024년 1월 31일
Travis, it's terrific to learn of your ongoing positive experiences at Residence Inn Houston by The Galleria. We're also delighted that the immaculate rooms and our welcoming team members, including our manager and Michele, add to your visits. The recommendation and your notes on the convenient location and secure property make us prouder. Thank you for your support, and we look forward to seeing you on your future trips to Houston!

4/10 - 별로예요

Geysa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Se quedó sin servicio de agua el hotel, durante 2 días, quedaron en compensar dos días de estancia
2023년 12월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Geysa, lamentamos saber que su estadía no estuvo a la altura de sus ideales, destacando especialmente su aporte sobre la interrupción del servicio de agua. Nuestro objetivo siempre es brindar experiencias estelares a los huéspedes y nos disculpamos si esta vez no acertamos. Sin embargo, gracias por elegirnos y esperamos tener otra oportunidad de servirle mejor la próxima vez.

6/10 - 괜찮아요

Cheri

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the check-in desk were wonderful. The room itself was clean but the wallpaper was falling off and it was very aged. The people we were staying with didn't have their room cleaned for 5 days. Their room had ants and at check out, they had still not had their room serviced one time resulting in ants and use of the same towels. Unfortunately, that made our stay a little less attractive.
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Cheri, we're glad to hear that our front desk team members were wonderful and that you found clean conditions in your room. We regret to note your concerns about the upkeep and the experience of your companions during their stay. Rest assured, attention to cleanliness and routine maintenance are top priorities for us. We'll address these matters with our team to ensure future guests' comfort and satisfaction. We hope to get another chance to welcome you back for a better experience.

2/10 - 너무 별로예요

David

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No vuelvo
Horrible no hacen limpieza no hay agua Habitaciones viejas Puerta de,acceso no sirve no hay seguridad Calefacción no sirve Cambiaron de habitación super ruidosa No vuelvo nunca Tuve que hacer antes el check out nada a fusto
2023년 12월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
David, es lamentable saber que tu estancia no cumplió con tus expectativas. Le pedimos disculpas por cualquier complicación que haya tenido con respecto a la limpieza, el mantenimiento y los niveles de ruido de la habitación. Consideramos que la seguridad y la comodidad de los huéspedes son una prioridad absoluta y lamentamos que esto no se haya producido. Para futuras estadías, esperamos brindar una experiencia más satisfactoria donde todas estas inquietudes se aborden bien.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decepción
Al principio parecía todo marchar bien, sin embargo en la noche olía horrible a marihuana, el olor entraba por los ductos del clima, nos comenzó a doler la cabeza y al quejarnos nos dijeron que nada podían hacer al respecto que si nos cambiaban de habitación, aún y que es un hotel libre de humo. El segundo día no hicieron limpieza en la habitación, y las siguientes noches siguió oliendo a marihuana. Y para acabarla dos noches y un día completo no hubo agua, debido a reparaciones que estaban haciendo afuera del hotel, nos cortaron el agua, regresó unas cuantas horas pero solo el agua fría, no había agua caliente. Es una lástima que les importe poco nuestra estadía en el hotel, ellos nunca quieren perder pero son bien estrictos para check in check out, cuotas de estacionamiento, etc. Muy mala experiencia desgraciadamente.
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Es lamentable escuchar acerca de las difíciles circunstancias que enfrentó durante su estadía. Nos destacamos por nuestros esfuerzos por mantener un ambiente libre de humo y lamentamos que haya encontrado impresiones opuestas. Los cambios en las preferencias de habitación generalmente se realizan para mejorar la comodidad de los huéspedes. Con respecto a la rutina de limpieza y los problemas de suministro de agua, se han tomado nota de sus comentarios para tenerlos en cuenta. Nuestro objetivo es siempre brindar experiencias fluidas y agradables. Somos estrictos en lo que respecta a políticas como horarios de entrada y salida, pero también estamos comprometidos a garantizar la satisfacción de los huéspedes. Disculpas por cualquier molestia que hayas experimentado. Esperamos tener la oportunidad de abordar sus inquietudes.

6/10 - 괜찮아요

Kwok L

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Old and broken....
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 30일
Kwok L, we appreciate your feedback. It's disappointing to learn that our accommodations didn't meet your expectations. We're in a process of continuous improvement and your concerns give us a chance to address certain areas for potential upgrades. Thank you for bringing this matter to our attention.

10/10 - 훌륭해요

Ana claudia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
muy bueno
el hotel muy seguro y limpio, la gente muy amable, el sofa cama estaba hundido y nos cambiaron de habitacion 2 veces hasta uno con 2 camas donde permanecimos muy agusto. michelle y fred nos ayudaron muchisimo! el desayuno basto y el personal muy amable. lo recomiendo, aparte de centrico pues esta frente a la galleria
2023년 12월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
Ana, ¡es maravilloso saber que disfrutó de su estadía en el Residence Inn Houston by The Galleria! Nos alegra saber que nuestra ubicación le resultó conveniente, ya que está cerca de Galleria. Sus amables palabras sobre la asistencia que recibió de Michelle y Fred demuestran la dedicación de los miembros de nuestro equipo. Nos disculpamos por cualquier inconveniente con el sofá cama, pero estamos encantados de que haya tenido una estancia cómoda. Le agradecemos su recomendación y esperamos volver a servirle pronto.

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was good, I wasn’t able to figure out how to get the shower to not be on bullet mode- I think it may have been broken. The front gates were very loud when opening and closing.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Elizabeth, it's wonderful to hear you appreciated the breakfast at Residence Inn Houston by The Galleria. We're sorry to hear about any issues you encountered with the shower settings and noise disturbance from the gates. Your comfort is our priority, and we appreciate these insights as they guide us in enhancing our guest experience. Our team members remain available to assist with any potential room concerns during your stay. Thank you for your review, and we look forward to your next visit.

10/10 - 훌륭해요

SANGWOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 12월 17일
Sangwoo, it's great to see your perfect rating of Residence Inn Houston by The Galleria! This kind of feedback motivates us to continue providing exceptional service to our beloved guests. We're looking forward to welcoming you back in the near future.

10/10 - 훌륭해요

Elizabeth 님, Monte Sereno

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The night manager was one of the best hotel managers I have encountered in my many years of travel. I arrived very late and was weary. He quickly opened the door for me and went out of his way to get me to my room. Kudos for a great hire
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 15일
Elizabeth, it's heartening to hear about your positive experience at Residence Inn Houston by The Galleria. Our team members are indeed committed to offering exemplary service, even during late hours and your commendation of our approachable night manager is very much appreciated. We can't wait to share your feedback with the rest of the team. Looking forward to your next stay with us.

10/10 - 훌륭해요

Fernando Rubén Sánchez

2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 12월 12일
Fernando, it's fantastic to learn that your stay at the Residence Inn Houston by The Galleria met your expectations. We wholeheartedly appreciate your exceptional rating and we're looking forward to serving you again in the future. Enjoy your day!

10/10 - 훌륭해요

Evelyn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente opción, el personal muy amable , las habitación bien, el sofá cama no muy cómodo No hay quien ayude con las maletas Muchos lugares cerca
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Evelyn, estamos encantados de saber que disfrutó de su estadía en Residence Inn Houston by The Galleria. Agradecemos sus amables palabras sobre la hospitalidad de los miembros de nuestro equipo y nuestra conveniente ubicación. Tomamos nota de su comentario sobre el sofá cama y la falta de asistencia con el equipaje, y continuamos realizando mejoras para mejorar la comodidad y conveniencia de los huéspedes. Su opinion es muy apreciada. Esperamos darle la bienvenida nuevamente en el futuro.

10/10 - 훌륭해요

Andrea

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was great except for one day at breakfast (on saturday), one lady was really rude to my husband, the rest of the week was great! Thank you!
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 29일
Andrea, it's fantastic to hear that your stay at Residence Inn Houston by The Galleria was generally enjoyable. We value your insights about breakfast service. We're committed to ensuring every interaction with our team members is pleasant and we thank you for bringing this to our attention. Our team will work to ensure all our guests are treated with the thoughtfulness they deserve. Thank you for choosing to stay with us. We hope to welcome you back again soon.

10/10 - 훌륭해요

Clint

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The check in process was quick and easy. It was great to have free on site parking.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 24일
Clint, it's excellent to hear you appreciated the swift check-in and complimentary parking at Residence Inn Houston by The Galleria. We aim to provide a hassle-free experience for our guests, and your positive feedback reaffirms our efforts. Thank you for choosing us, and we look forward to your next visit.

4/10 - 별로예요

Beatriz

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No pienso regresar
La habitación tenía tapada lel desague de la tina, una parte de las alfombras estaba llena de agua, como inundada. A causa de eso me caí y me golpee. No hacían bien la limpieza, los cabellos en la regadera no los quitaban.
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 21일
Beatriz, lamentamos saber de tu reciente estancia. Es lamentable que haya tenido problemas con las instalaciones del baño y la limpieza, y esperamos que se encuentre bien después de la caída. Siempre nos esforzamos por brindar un excelente servicio de limpieza, por lo que sus comentarios son importantes para que podamos mejorar. Esperamos tener otra oportunidad de servirle mejor en el futuro.

10/10 - 훌륭해요

Eduardo

좋아요: 청결 상태
2023년 9월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 11월 23일
Eduardo, thank you for your fantastic rating on Expedia. We're thrilled to hear how much you enjoyed your stay at Residence Inn Houston by The Galleria. We appreciate your support and hope to welcome you back in the near future. Safe travels!

10/10 - 훌륭해요

Guillermo 님, México

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente relación precio - beneficio. Realmente muy bien, muy cómoda, muy bien ubicada. Buen servicio y excelente actitud del personal. Sin embargo se nota que le falta mantenimiento a la propiedad. Había un espejo roto en mi habitación y en general se notaba un poco el paso de los años. Ya no está en su mejor momento.
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 21일
Guillermo, gracias por compartir tu reseña. Es fantástico saber que encontró valor en su estadía en Residence Inn Houston by The Galleria y que apreció nuestra excelente ubicación, servicio y actitud positiva de nuestro equipo. Nos esforzamos continuamente para mejorar y mantener nuestra propiedad. Hemos notado su preocupación sobre problemas particulares de mantenimiento y los estamos abordando. Apreciamos sus comentarios y esperamos darle la bienvenida nuevamente en el futuro para una estadía aún mejor.

10/10 - 훌륭해요

Guillermo 님, México

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 22일
Guillermo, we're genuinely thrilled you enjoyed your stay at Residence Inn Houston by The Galleria. Your high rating truly speaks volumes about your satisfaction. We hope to welcome you back in the future for another pleasant experience.

10/10 - 훌륭해요

Michael Rivera

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is great
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 15일
Michael, thank you for your positive comments. We're thrilled to hear you appreciated the strategic location of Residence Inn Houston by The Galleria. Your feedback is much appreciated, and we hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Travis

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such an amazing hotel!! The rooms are spotless and the entire team at the front desk are so accommodating and a pleasure to talk with. They go out of their way to make sure you have a great stay!! Travis
2023년 10월에 17박 숙박함
답변 제공: Customer Service 님, 2023년 11월 14일
Travis, it's always a joy to read such enthusiastic feedback. At Residence Inn Houston by The Galleria, we genuinely strive to make our guest's stay memorable. It warms us to know that our meticulous housekeeping and friendly team members at the reception desk positively contributed to your experience. Thank you for your words, and we look forward to the opportunity of welcoming you back for another delightful visit.

10/10 - 훌륭해요

Latoya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The receptionist deserves a raise!
The front desk receptionist was great! Very professional and friendly. She was an African American lady with nice short hair cut. Im only giving her description to make sure she gets her recognition because I didn't catch her name.
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 14일
Latoya, thank you for acknowledging the exemplary service provided by our receptionist at Residence Inn Houston by The Galleria. We truly appreciate your kind words! Your recognition is the best motivation for our colleagues to keep delivering top-notch hospitality. We hope to welcome you back soon for another pleasant experience.

10/10 - 훌륭해요

Alberto 님, Guatemala

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, good price/quality.
답변 제공: Customer Service 님, 2023년 11월 14일
Alberto, it's wonderful to hear you found the price and quality at Residence Inn Houston by The Galleria to be fitting, and that our convenient location was ideal. We appreciate your visit and your review! We're looking forward to your next stay with us.

10/10 - 훌륭해요

Conrad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A dated property, but the location can’t be beat and the suites are perfectly fine, especially for the budget conscious. Comfortable beds, clean, secure parking (included - but check as that could change), and a great breakfast. Positives far outweigh the fact the property is older. Great staff, and galleria location can’t be beat!
2023년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 6일
Conrad, it's wonderful to learn about your enjoyable experience at Residence Inn Houston by The Galleria. We're delighted our prime location and comfortable suites added value to your stay. We appreciate your generous recognition of our team members, and we're happy that you found our complementary parking and breakfast to be beneficial. Your feedback regarding the character of our establishment is duly noted. Thank you for your review, and we look forward to serving you again in the future.

10/10 - 훌륭해요

claudia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Me sentindo em casa
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Thank you for taking the time to leave this wonderful rating, Claudia! We hope to see you again soon at Residence Inn Houston by The Galleria so we can share yet another amazing experience!

10/10 - 훌륭해요

Saul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es un buen lugar para hospedarse si tu objetivo es ir de compras o vas a alguna conferencia cerca. Puedes caminar hacia el mall sin problema. Funciona también para estancias largas ya que tienen cocina algunas suites, el problema es que había una persona que se ponía hacer llamadas desde temprano y caminaba por todo el pasillo y se escuchaba su timbre de voz muy molesto. El personal del hotel siempre fue amable.
2023년 10월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
Saul, es fantástico saber que la ubicación del Residence Inn Houston by The Galleria le resultó conveniente para ir de compras y realizar conferencias, y que apreció nuestras suites bien equipadas. Lamentamos cualquier molestia que haya encontrado debido a llamadas telefónicas en los pasillos. Sus comentarios sobre los amables miembros de nuestro equipo son muy valorados. Gracias por elegir quedarse con nosotros.

6/10 - 괜찮아요

Nigeria Poole 님, Phoenixville

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 27일
Nigeria, your rating shows you have had mixed experiences during your stay. That being that case, we look forward to sharing a better experience with you next time.

8/10 - 좋아요

Alvaro

좋아요: 직원 및 서비스, 편의 시설/서비스
I like the location very much, and the beds and pillows were really comfortable.
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 26일
Alvaro, it's great to hear that you appreciated the convenient positioning of the Residence Inn Houston by The Galleria. We're also thrilled that our comfortable beds and pillows contributed to a pleasurable stay. Thank you for your review, and we hope to welcome you back for another positive experience.

2/10 - 너무 별로예요

SANJEEV 님, Portsmouth

연인과의 여행, 출장 여행
Internet not working at all
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 22일
Sanjeev, it's unfortunate to hear that you had trouble with the internet service during your visit. We strive to provide essential amenities and services to our guests. Should you visit us in the future, our onsite team will be more than willing to assist you swiftly with any technical difficulties. We appreciate your feedback and hope to have the opportunity to deliver a vastly improved experience upon your next stay.

10/10 - 훌륭해요

Maria de la Concepcion Gonzalez

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 21일
Thank you for this excellent rating, Maria!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Residence Inn Houston by The Galleria! We'd love to host you again someday for yet another unforgettable visit.