외관
예약 가능 여부 확인

스프링힐 스위트 바이 매리어트 휴스턴 브룩할로우 여행 후기

3 out of 5
스프링힐 스위트 바이 매리어트 휴스턴 브룩할로우
2750 North Loop West, Houston, TX

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 503개" "
평점 8 - 좋아요. 1000개 이용 후기 중 267개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 109개" "
평점 4 - 별로예요. 1000개 이용 후기 중 72개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 49개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
전반적으로 마음에 듭니다. 조식도 비교적 만족스럽고 룸컨디션도 좋았습니다. 스태프들도 친절해서 다음에 다시오고 싶네요.
답변 제공: Manager 님, 2015년 7월 18일
Dear Guest, Thank you for the kind words regarding your recent stay with us at the SpringHill Suites Houston Brookhollow. We are very happy that you had a great stay, and we too hope to see you again soon. Sincerely, Nato T. General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Reasonable stay
I stayed 2 night and there's nothing special. Near area is under construction.

4/10 - 별로예요

Jesus

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The bedsheets were dirty. There were stains in the ceiling. The suite looked rundown.
2024년 3월에 1박 숙박함
답변 제공: Jay 님, 2024년 4월 18일
Sorry for the inconvenience, we work hard to improve services.

8/10 - 좋아요

JOSE LUIS

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Tiene buena ubicación y se encuentra en una zona tranquila. Las instalaciones no se encontraban en óptimas condiciones, me tuvieron que cambiar de habitación porque la TV no funcionaba, en la siguiente habitación no había suficientes toallas, jabón para manos, ni el control del televisor tenía baterías. El lugar aceptable para dormir y descansar.
2024년 3월에 3박 숙박함
답변 제공: Jay 님, 2024년 4월 18일
Thank you for your time to share with us , we improve our best.

10/10 - 훌륭해요

Vicky 님, Cape Girardeau

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast options limited, comfortable bed and fold out couch.
2024년 3월에 2박 숙박함
답변 제공: Jay 님, 2024년 4월 18일
Thank you for your time to share with us , we improve our best.

10/10 - 훌륭해요

HECTOR

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had room next to elevator, yet we heard no noise at all.
2024년 3월에 2박 숙박함
답변 제공: Jay 님, 2024년 4월 18일
Thank you for your time to share with us , we improve our best.

4/10 - 별로예요

Hasan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I don't usually write reviews for hotels but this one was extra bad. We were first given a room that smelled very bad and they changed our room to another. The pool was closed and it was indoor. The front desk person wasn't there half the time, for checkout, I stood there for 15 mins and no one came out so I just left and called them after. We were asked if we wanted cleaning services and we said yes, the room was cleanes once after many attempts of asking for it for an 8 day trip. Breakfast was probably the worst breakfast ive ever seen with a hotel offering two options for hot food and 2 cereals with the typical bagels and muffins. I'm always a marriott guy but definitely the worst Marriott ive ever visited. Overall, giving 2 stars and that might be generous.
2024년 2월에 7박 숙박함
답변 제공: Jay 님, 2024년 4월 18일
Sorry for the inconvenience, Pools closed permanently in this location.

4/10 - 별로예요

Marlena

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outside of hotel looked older, which I was not expecting. First room we were giving had an unbearable mildew smell as soon as we opened the door. I immediately asked for another room. Second room smelled better but still had a stinch. The hotel itself had a weird smell that we did not like. The toilet clogged and we had to plunge it ourselves and water filled up in the tub while we showered. There was clearly a plumbing issue in that room and probably the whole hotel due to the smell. The room felt old with a few minor updates. I did not like this place and will never stay here again. I paid $170 and feel like overpaid. This hotel does not deserve to be over 2 stars.
2024년 3월에 1박 숙박함
답변 제공: Jay 님, 2024년 3월 4일
Sorry for the inconvenience, we are going to renovation soon.

10/10 - 훌륭해요

samuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
All good but pool and hot tub out of service.
2024년 2월에 2박 숙박함
답변 제공: jay 님, 2024년 4월 18일
Thank you for your time to share with us , we improve our best.

10/10 - 훌륭해요

Larry

2024년 2월에 1박 숙박함
답변 제공: Jay 님, 2024년 4월 18일
Thank you for your time to share with us , we improve our best.

4/10 - 별로예요

Alonzo

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It needs remodeling
2024년 2월에 1박 숙박함

4/10 - 별로예요

Raziel

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The rooms they give us on the first night were not cleaned. The mattress is a mess and dirty towels are on the bathroom floor. I requested for a different room and gave us a broken door/lock. Went twice to the front desk to change the key and finally asked him to come with us and give me to show that the door won’t open. We were transferred to another room and it was worst. The beds were not done and all the pillows were on the floor. So we asked the front desk to check the rooms first before transferring us to another one since we have all our luggages with us while he was transferring us to the other two different rooms. Until finally he found a room that was ready for use. Also, the food was not great compared to comfort suites. They only have a few selections for breakfast and doesn’t taste good either. Will not book here anymore. We deserved a refund and transferred but that wasn’t possible for them that made us stay. Good thing only for one more night. But will never again book here. Regardless of their reason with the change of management, expect the worst here.
2024년 1월에 2박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Sorry for the inconvenience , we are try our best to make clean and shared with staff and housekeeper about the issue.we apologies for the inconvenience again.

8/10 - 좋아요

Lindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not like before…
The floor in Room 312 felt very unstable. There were several very weak sinking spots around the bed near the a/c unit. The hotel was clean but missing some of the usual bathroom amenities ie soap, cups, ice bucket, additional blanket and the parking security personnel never arrived.
2024년 1월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Sorry for the inconvenience,

4/10 - 별로예요

James

2024년 1월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Sorry for the inconvenience,

8/10 - 좋아요

Sary

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Bien.
2024년 1월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Thank you

10/10 - 훌륭해요

Eduardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Thank you

2/10 - 너무 별로예요

Tynikqua

가족 여행
별로예요: 직원 및 서비스
Stolen Chain
2024년 1월에 2박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Sorry fort the inconvenience.

10/10 - 훌륭해요

Jimecia 님, Baton Rouge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Thank you

2/10 - 너무 별로예요

Donna

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Marriott disappointment
The room was NOT clean. Condom in th etoilet, glasses so dirty I couldn't use, no soap in bathroom, various 'stains' on sofa and desk. So not worthy of the Marriott brand.
2024년 1월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
sorry for the inconvenience, we will shared this experience with housekeeper to prevent this happen in future.

4/10 - 별로예요

Ali

가족 여행
별로예요: 청결 상태
During my 3 day stay, the room never got cleaned even after I requested housekeeping to be done. The pool water had some chemicals in it that I’m not familiar with, which caused coughing. The images look much nicer than reality, the hotel overall is very outdated.
2024년 1월에 3박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
sorry for the inconvenience. we will try to improve our best

2/10 - 너무 별로예요

Joy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pool was cold (28 degrees outside). TV’s did not work. They offered to change my room. I checked out the room first and Tv’s did not work there either. Glad I checked it out first before moving all my stuff. No bar soap in the bathroom. Had to bathe with shampoo. I will not book there again.
2024년 1월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
sorry for the inconvenience, we will fix asap.

10/10 - 훌륭해요

Margarita

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Jay 님, 2024년 1월 31일
Thank you

2/10 - 너무 별로예요

Sherrie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
OMG THE WORSE!!!!
I had taken my granddaughter and her friend for her 16th bday, our stay was horrible!! Start off first they gave us the wrong room I requested room on the top floor they gave us a room on the bottom floor, second I asked for a room with the view they give us a room with the tree on the back side of hotel. I had gotten a room with the king size bed and a sofa bed the sofa bed sheet had not been changed look like it had blood or something on it. Then to top it off the toilet overflowed, backed up, water all over the floor they did bring us towels they also brought us a mop bucket said clean it!!! They didn't offer to comp our nite or give us a refund! Would have been better if they would have just apologized or even offered some kind of option.
2024년 1월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
sorry for the inconvenience, we already fix it

2/10 - 너무 별로예요

Sonia

별로예요: 청결 상태
Too expensive for the service
Terrible. They never cleaned the room and there is no housekeeping in the afternoon. The toilet clogged and nobody came they left a plunger and towels at the door.
2024년 1월에 2박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Sorry for the inconvenience, we make sure that not happen again.

10/10 - 훌륭해요

Valerie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Thank you, see you soon.

6/10 - 괜찮아요

Theresa

가족 여행
The smoke alarm went off twice in our room at 3am and 4am on our first night and woke our room up. The toilet stopped up on our second night but there was no maintenance to help so I was provided a plunger to resolve myself. Those 2 incidents impacted how we felt about our stay. Everything else was ok.
2024년 1월에 4박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
sorry for inconvenience, we replaced the battrery was expired.

4/10 - 별로예요

Scott

Wet Carpet!
We checked in and were given a room with wet carpet. The carpet had just been shampooed and had not had a chance to dry. I requested a room change and so they moved me from the first floor to the second floor to a room that also had wet carpet. I went back to the manager and requested another room change. He told me that it would be dry in 30 minutes and I told him I would like a room that had dry carpet now, not in 30 minutes. They accommodated me and I finally got settled in. It’s good to know that they shampoo the carpet regularly, but I was a little offended that they just expected me to slosh around my room on wet carpet. It soaked right through my socks when I took off my shoes so there was no way I could make that work!
2024년 1월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
sorry for the inconvenience, we shampoo the carpet that particular day by mistake staff assign room, we will make sure that not happen again

10/10 - 훌륭해요

Jamaya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Thank you

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Despite the recent bad reviews, I had no complaints with my stay at this hotel. The key to my room stopped working after the first night, but the staff reprogrammed it and we were on our way. The room was clean and pleasant. The only two small nitpicks I would have is that the breakfast options are slightly limited and the lobby smells like a swimming pool. Considering the pool is near the lobby, this isn’t something that is largely in their control. Overall, it was a pleasant experience!
2024년 1월에 2박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Thank you

10/10 - 훌륭해요

Suzanna

2024년 1월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Thank you

2/10 - 너무 별로예요

Alejandra

2023년 12월에 2박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Sorry for the inconvenience,

4/10 - 별로예요

Patricia

2024년 1월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Sorry for the inconvenience,

8/10 - 좋아요

Connie

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Thank you

4/10 - 별로예요

jh

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
sorry for the inconvenience

4/10 - 별로예요

Steven

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Sorry for the inconvenience,

4/10 - 별로예요

paulo

좋아요: 객실의 편안함
별로예요: 청결 상태
2024년 1월에 3박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Thank you

2/10 - 너무 별로예요

CARLOS A

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Pésimo hotel Marriot ya no es lo de antes
Mala experiencia la cadena Marriot cada ves peor, el hotel ya muy descuidado en todo, el moviliario del cuarto muy deteriorado y sin mantenimiento, el desayuno malisimo y muy poco surtido, la limpieza no estubo mal pero sobre ellos.
2023년 12월에 5박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
sorry FOR THE INCONVENIENCE

8/10 - 좋아요

Patricia

Gym was dirty and nobody cleaned during our stay (3 days). One of the treadmill didn’t work. The last day there was no breakfast because the housekeeping were not there.
2024년 1월에 3박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
sorry for the inconvenience , we look forward to see the issue resolved

6/10 - 괜찮아요

Esteban

가족 여행
별로예요: 청결 상태, 직원 및 서비스
No limpian los cuartos
El cuarto no me lo entregaron muy limpio, la alfombra estaba poco sucia, y se notaba que las sabanas no las cambiaron, habia cabello en una de ellas, lo rente por 4 noches, a la segunda noche pedi que me limpiaran el cuarto, y nunca lo limpiaron, aparte de que el cuarto no lo entregaron completamente limpio, en las 4 noches que me hospede nunca limpiaron mi cuarto.
2023년 12월에 4박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Sorry for the inconvenience,

4/10 - 별로예요

Debra

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only good thing was the breakfast, and it was closed on Jan 4th, and was told that management fired everyone. We stayed 5 days and never had our room cleaned or freshened up and had to ask for clean towels. I would not recommend this place to anyone in Houston. And a weak apology from the desk clerk does not cut it.
2023년 12월에 4박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
We are so sorry for the inconvenience, we will improve and make perfect.

4/10 - 별로예요

Jill

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The toilet broke and overflowed on our first night. They brought me a plunger and some towels. I could not get it fixed so no functioning toilet all night. They called at midnight looking for the plunger. They were supposed to come at 830 with maintenance to fix the toilet. 945, still hadn’t heard a word so I asked the desk. They said they didn’t want to disturb us early. Um…we didn’t have a functioning toilet so we were up and about early. Then, it took them another 4 hours to clean the bathroom. They did not have any available rooms to move us to. They did nothing to compensate me. Expedia gave me $25 in one key credit. Definitely not a great experience.
2024년 1월에 2박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Sorry for the inconvenience,

4/10 - 별로예요

Kevin

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Not very nice. Would not take family there. Works for quick work overnight.
2023년 12월에 1박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Sorry for the inconvenience,

2/10 - 너무 별로예요

Sha

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
I booked room for five people, arrived on Christmas day, had three towels in the room, came down to ask more, was told you run out of bath towels. On the second day came down for breakfast, was told the service staff had family emergency, so breakfast was canceled, i was surprised to hear a Marriot hotel does not have a backup plan. On the third day, no housekeeping service( on the first day we were asked if we want service, which we said yes, since we are traveling with kids), so we went down asked front desk, the gentleman told us, the lady who checked us in was new, so she did not put the request in, but he will make sure we get a full service the next day, which we did not get again, on top of that, our towels was not replaced too. We use to work for marriott hotel, so we had stayed at multiple Marriott brands but never had this kind of experience. It was very disappointing. We will definitely not stay at this property again
2023년 12월에 4박 숙박함
답변 제공: Jay 님, 2024년 1월 31일
Sorry for the inconvenience,we make sure that everything is perfect for next stay

2/10 - 너무 별로예요

Cecilia

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was there 4 nights, and there was no housekeeping at all. Even when I requested someone to come clean the bathroom because the water from the shower was everywhere, no one came to do it. No clean sheets or towels were provided. Bed was not made. I was very disappointed on the room itself and the lack of service
2023년 12월에 4박 숙박함

2/10 - 너무 별로예요

MARCOS

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terriblemente sucio , descuidado muy malos olores , los pasillos las alfombras terriblemente sucias , definitivamente el hotel está muy descuidado No hacen los cuartos y se limitan a sacar la basura nada más No se hospeden ahí !

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Karla Alejandra

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스
Ubicación Definitivo requiere mejor opción en desayuno y un trato un poco más amable por parte de los staff
2023년 12월에 2박 숙박함

4/10 - 별로예요

ELOISA ANABEL

좋아요: 청결 상태
별로예요: 직원 및 서비스
El hotel en general es bueno. Tienen un ubicación rápida para lugares específicos.
2023년 12월에 2박 숙박함

4/10 - 별로예요

William

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed three nights no room service even when I asked, requested pillows that weren’t worn out and that sheets changed, never done changed $60 for two small chips and one Red Bull pretty steep for 8 dollars of retail products and I am a Marriott member, staff not trained well.
2023년 12월에 3박 숙박함

8/10 - 좋아요

Deliah

2023년 12월에 1박 숙박함