로비 좌석 공간

더 랜돌프 호텔, 바이 그래듀에이트 호텔스 여행 후기

5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 392개 이용 후기 중 244개" "
평점 8 - 좋아요. 392개 이용 후기 중 82개" "
평점 6 - 괜찮아요. 392개 이용 후기 중 37개" "
평점 4 - 별로예요. 392개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 392개 이용 후기 중 17개" "

9.4/10

청결 상태

8.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

YOUNJIN

2022년 11월에 2박 숙박함
답변 제공: The Randolph Hotel 님, 2022년 12월 2일
Dear Younjin, Thanks for taking the time to leave us your valued feedback.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 2박 숙박함
답변 제공: Gaurav 님, 2022년 10월 5일
I was delighted to read your guest feedback review. Reviews like yours really give the team you have mentioned a massive lift. So if you do get a chance, please feel free to share your experience on Trip Advisor. That way the team will be able to see the comments online and also get the credit they deserve along with 10.00 each for the efforts the individuals mentioned in your review who made your trip memorable.I hope you don't mind me asking. Thank you so much again for your time and please come and see us again soon.Sincerely, Gaurav

10/10 - 훌륭해요

MOOJIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2021년 11월 9일
Thank you for your kind score MOOJIN.

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff and overall experience
2024년 4월에 2박 숙박함

4/10 - 별로예요

Deborah

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Allan

단체 여행
좋아요: 청결 상태
Very good service and excellent accommodation.
2024년 3월에 2박 숙박함

4/10 - 별로예요

John 님, Loretto

좋아요: 청결 상태
별로예요: 직원 및 서비스
Reception was not very good
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The reception and concierge staff were exceptional. The room, which had been upgraded for free, was lovely and the bars and lounges had a great ambiance. There could be more seating around the main bar lounge as this was rather limited. Would definitely stay at the Randolph if visiting Oxford again in the future.
2024년 3월에 1박 숙박함

8/10 - 좋아요

John

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Natalie

2024년 3월에 8박 숙박함

10/10 - 훌륭해요

Nicola

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service.
2024년 3월에 1박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 3월 13일
Dear Nicola,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 - 훌륭해요

Tara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful room and hotel. The property has lots of character and is very central for shops and restaurants.
2024년 3월에 2박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 3월 12일
Dear Tara,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

8/10 - 좋아요

Adrian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay. Condition of hotel and staff were excellent. Only negative ( and it wouldn’t stop us staying again) was quality of food in the Alice. It wasn’t awful but I expected a bit better.
2024년 3월에 1박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 3월 12일
Dear Adrian,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 - 훌륭해요

Victoria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very welcoming and comfy bed!!
2024년 3월에 1박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 3월 12일
Dear Victoria,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

4/10 - 별로예요

Mason

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Unfortunately, a serious pattern of mistakes and oversights from hotel staff during our hotel stay. Always had to ask for coffee twice, waited 20 minutes to be seated in an empty restaurant, dietary restrictions forgotten, room requests dropped, etc.
2024년 3월에 3박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 3월 12일
Dear Mason,Thank you so much for taking the time to provide us with your feedback in regards to your recent stay with us, this is certainly not the experience we would want any of our guests to have. Your feedback has been passed on to all heads of department and we will be following up with our teams.

10/10 - 훌륭해요

Sadie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about this property I experienced was 5 Star! The room, amenities, staff and concierge, valet parking, and the Alice restaurant!
2024년 2월에 1박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 2월 26일
Dear Sadie,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

8/10 - 좋아요

Simon 님, CHIPPENHAM

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that the staff were friendly. I did feel very spoilt although I didn't know we had to book for the spa or the lounge area. I would have also liked to use the library but I couldn't get in with the card key. The bedroom was plush and the bed was extremely comfy. I slept really well. The shower was easy to use but leaked a little and not so good if you are tall. Everything was clean and to kept to a good standard. I had a lovely stay and would definitely stay again but be aware that I might need to book things in advance. It was also quite a walk to the bedroom which became funny but also a bit of a pain sometimes. Thank you
2024년 2월에 3박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 2월 20일
Dear Simon,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

8/10 - 좋아요

Catrin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 2월 20일
Dear Catrin,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 - 훌륭해요

Nick

가족 여행
First class. Excellent room, staff and food.
2024년 2월에 1박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 2월 15일
Dear Nick,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

8/10 - 좋아요

Sadia

가족 여행
Nice hotel ,good restaurant
2024년 1월에 1박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 2월 2일
Dear Sadia,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

8/10 - 좋아요

mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Service superb let down by building maintenance.
Staff are very attentive , but rooms are dated and paper in our room was peeling off wall with chipped paintwork. Shower is not at a height for any one over 5'10 (as set to low). Beds were extremely comfortable. I've stayed in a few 5 stars and service (apart from restaurant which was slow and set menu sizes were very small) equated to 5 star but decor IMO needs updating and basics that you would expect from 5* such as milk (not UHT) for hot drinks and showers that are adjustable to cater for tall people were not prevalent. STAFF though from reception to housekeeping were excellent.
2024년 1월에 2박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 1월 26일
Dear Mark,Thank you so much for your review. We are pleased to know that the majority of your stay was a positive one, but we send our apologies for the elements that let you down. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!

10/10 - 훌륭해요

Satish

좋아요: 청결 상태, 직원 및 서비스
Wonderful property with courteous staff. The breakfast was also excellent. If I were to point out one issue that really needs improvement for a hotel of this standing, it would be the heating. The room and the attached bath got very cold (as the temperature outside was very low during my stay), and the control seemed broken and would not go up beyond a certain point. Since I was there only briefly and had a busy schedule outside, I did not complain. I used the additional space heater provided (thankfully), which was annoying, and it took up precious space in the already cramped room.
2024년 1월에 3박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 1월 26일
Dear Satish,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice. Alice in Wonderland references.
답변 제공: The Randolph Hotel 님, 2024년 1월 22일
Dear Bruce,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 - 훌륭해요

Callum

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 1월 16일
Dear Callum,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 - 훌륭해요

rachel

답변 제공: The Randolph Hotel 님, 2024년 1월 17일
Dear Rachel,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 - 훌륭해요

Benjamin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for a weekend at the Randolph and everything about the hotel was fantastic, it was by far one of the best hotel experiences I've ever had. The staff in partucular were wonderful, professional, everyone was kind and helpful throughout. We decided to do the breakfast and both the atmosphere and food were great, lots of high quality options and it was quiet and relaxed, would definitely recommend. We also did afternoon tea in the late afternoon and I think the main thing to take away is that the Randolph came across as both classy, high end and 5 star, but also has a relaxed and calm social atmosphere. We were never rushed and the staff gave just the right amount of attention, any need they were happy to accommodate. In general I would struggle to find any negative about the stay, it was fantastic.
2024년 1월에 1박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 1월 15일
Dear Benjamin,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 1월 15일
Dear Elizabeth,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 - 훌륭해요

Iana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a gorgeous property! Close to all the sites too! When in Oxford, this is definitely a place to stay.
2024년 1월에 1박 숙박함
답변 제공: Madu Ariyanyagam 님, 2024년 1월 14일
Dear Lana,Thank you for taking the time to share your feedback. We are delighted to hear that your stay met your expectations. We look forward to welcoming you back.Kind regrads,

8/10 - 좋아요

Morgane

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The decor is amazing and the dining venues are great. The parking is outrageously expensive and the staff seems a little inexperienced, but, overall, it was a brilliant place to stay.
2024년 1월에 2박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 1월 15일
Dear Morgane,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 - 훌륭해요

Natalie

2024년 1월에 3박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 1월 25일
Dear Natalie,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 - 훌륭해요

Richard

2023년 12월에 2박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 1월 22일
Dear Richard,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 - 훌륭해요

Bridget

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful hotel. Love the design. Disappointed in The Alice restaurant. Not many GF options and they will only cook a burger well done. Other than that, it was great!
답변 제공: The Randolph Hotel 님, 2024년 1월 8일
Dear Bridget,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 - 훌륭해요

Bridget

2023년 12월에 3박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 1월 22일
Dear Bridget,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Night away
Staff were very welcoming and friendly on arrival. We used the valet parking and our bags were taken from the car on pulling up. The room was nicely furnished but a couple of slight negatives with the room were it was freezing cold and the AC didn’t really warm it up. The second slight negative was the shower, a nice big cubicle but with only a handheld shower head which didn’t stay in place due to the good water pressure and being 6ft tall, I had to duck down to get under it. An addition of a rainfall shower head would then match up to the star rating. I woukd recommend going for breakfast early if you want hotter food. We went down just before 10 and had cold sausages and bacon and there were no beans or black pudding left. Overall a very enjoyable stay.
2023년 12월에 1박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 1월 8일
Dear Chris,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 - 훌륭해요

Lady Syvia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We would like cloth napkins in the dining room and also a mirror over the desk in the room for use when using hair dryer.
2023년 12월에 3박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 1월 8일
Dear Lady Syvia,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 - 훌륭해요

Rosalind 님, Windlesham

2023년 12월에 1박 숙박함
답변 제공: The Randolph Hotel 님, 2024년 1월 8일
Dear Rosalind,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: The Randolph Hotel 님, 2023년 12월 23일
We are thrilled to hear that your experience with us was exceptional. Your feedback inspires us to continually strive for excellence and deliver outstanding service to all our guests. Thank you once again for choosing The Randolph Hotel. It was an absolute pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Jason

2023년 12월에 4박 숙박함
답변 제공: The Randolph Hotel 님, 2023년 12월 23일
We are thrilled to hear that your experience with us was exceptional. Your feedback inspires us to continually strive for excellence and deliver outstanding service to all our guests. Thank you once again for choosing The Randolph Hotel. It was an absolute pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Robert

2023년 12월에 1박 숙박함
답변 제공: The Randolph Hotel 님, 2023년 12월 23일
Thank you for taking the time to leave us your feedback, Every guest's opinion matters and we are always actively finding ways to improve. I hope we will have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Jesus

별로예요: 숙박 시설 상태 및 시설
Too old and shabby
답변 제공: The Randolph Hotel 님, 2024년 2월 5일
Dear Jesus,Thank you so much for taking the time to provide us with your feedback in regards to your recent stay with us, this is certainly not the experience we would want any of our guests to have. Your feedback has been passed on to all heads of department and we will be following up with our teams.

10/10 - 훌륭해요

Beware

On a whim I stopped in Oxford and selected the Randolph to stay. The property is nicely located, the building is old but quaint and is in excellent condition with modern conveniences. If you want a Downton Abbey vibe this is the place.
2023년 12월에 1박 숙박함
답변 제공: The Randolph Hotel 님, 2023년 12월 15일
Thank you for choosing The Randolph! We're thrilled you enjoyed our historic charm and modern comforts. Hope to welcome you back for more 'Downton Abbey' vibes soon!"

8/10 - 좋아요

Valerie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: The Randolph Hotel 님, 2023년 12월 15일
Thank you for choosing The Randolph! We're thrilled you enjoyed our historic charm and modern comforts. Hope to welcome you back for more 'Downton Abbey' vibes soon!"

10/10 - 훌륭해요

Louise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay. Very convenient location.
2023년 12월에 1박 숙박함
답변 제공: The Randolph Hotel 님, 2023년 12월 14일
We are thrilled to hear that your experience with us was exceptional. Your feedback inspires us to continually strive for excellence and deliver outstanding service to all our guests. Thank you once again for choosing The Randolph Hotel. It was an absolute pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

james

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
The hotel is lovely but the room was very warm and it was impossible to turn the temperature down. The pillows were all very soft with no firmer option but spa and decor are great
2023년 12월에 1박 숙박함
답변 제공: The Randolph Hotel 님, 2023년 12월 12일
Thank you for sharing your experience with us! We're glad to hear you enjoyed the spa and decor. Your feedback about the room temperature and pillow options is valuable to us, and we apologize for any discomfort caused. We'll definitely look into improving these aspects to ensure a more comfortable stay for our guests in the future. We appreciate your input and hope to welcome you back for an even better experience.

10/10 - 훌륭해요

Marie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: The Randolph Hotel 님, 2023년 12월 12일
Thank you so much for your fantastic 10/10 rating! Your positive feedback means a lot to us. We're thrilled that you had a great experience during your stay. We truly appreciate your support and hope to have the pleasure of hosting you again in the future!

8/10 - 좋아요

Eugene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: The Randolph Hotel 님, 2023년 12월 6일
On behalf us all of us at The Randolph Hotel, we would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience. Hope to see you soon.

10/10 - 훌륭해요

stevie

2023년 12월에 1박 숙박함
답변 제공: The Randolph Hotel 님, 2023년 12월 6일
On behalf us all of us at The Randolph Hotel, we would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience. Hope to see you soon.

10/10 - 훌륭해요

Elizabeth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous quiet room
2023년 11월에 2박 숙박함
답변 제공: The Randolph Hotel 님, 2023년 12월 6일
On behalf us all of us at The Randolph Hotel, we would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience. Hope to see you soon.

10/10 - 훌륭해요

Philip

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All excellent except breakfast. No baked beans, no black pudding and some dishes were cold, on the buffet.
2023년 11월에 2박 숙박함
답변 제공: The Randolph Hotel 님, 2023년 12월 6일
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback about your stay. However, we apologize for falling short of expectations with our breakfast offerings. Your comments regarding the menu and buffet temperature are valued and will be addressed to ensure a more satisfactory dining experience in the future.

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I could not have been more pleased with my stay. This hotel is absolutely charming.
2023년 11월에 2박 숙박함
답변 제공: The Randolph Hotel 님, 2023년 11월 29일
On behalf us all of us at The Randolph Hotel, we would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience. Hope to see you soon.