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더 베어 호텔 바이 그린 킹 인스 여행 후기

3 out of 5
더 베어 호텔 바이 그린 킹 인스
Charnham Street, Hungerford, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 239개 이용 후기 중 98개" "
평점 8 - 좋아요. 239개 이용 후기 중 86개" "
평점 6 - 괜찮아요. 239개 이용 후기 중 38개" "
평점 4 - 별로예요. 239개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 239개 이용 후기 중 2개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Jane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a very nice historic property with a great location, and not too expensive. I have not used the dining room, just needed a place to overnight within walking distance of station.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

malcolm

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
We always book the superior rooms in the main building . Large comfortable rooms with good facilities
2024년 4월에 1박 숙박함

8/10 - 좋아요

Geoff

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Colin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and helpful staff good menu excellent breakfast will shortly be booking rooms for another visit
2024년 3월에 1박 숙박함

4/10 - 별로예요

Ian

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Amanda

좋아요: 직원 및 서비스
Uncomfortable bed, very hard mattress, nasty lumpy foam filled pillows. A couple of blown lightbulbs, smeary mirrors, toothpaste residue left by a previous guest on the bathroom shelf. No toiletries or box of tissues.
2024년 3월에 1박 숙박함

8/10 - 좋아요

ROBERT

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good communication with home office and with staff on arrival and also very well served during evening meal (relaxed and friendly approach by all staff helped make the family meeting successful. THANKS TO ALL
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Jane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is historic and unique, and it is a privilege to be able to stay there. The staff were very helpful. The building is typical of an ancient inn and may not be to everyone's taste, but I loved it. I did not try the food, but the wine selection and the coffee were excellent
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Howard

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
One night
Great location in historic coaching inn. A little frayed around the edges but some would call that character. Biggest bugbear was that for the second time in as many stays I had a downstairs room and every time the person above me moved across their floor the floorboards creaked very loudly.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Krystyna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

anthony

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kevin

단체 여행
좋아요: 편의 시설/서비스
Excellent location and such friendly and helpful staff
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

John

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
A pleasant, traditional hotel.
A pleasant hotel In a good location. Bed amazing comfortable and clean bathroom. What let it down was the horrible, musty damp smell In the room. Cure this and the stay would have been excellent.
2023년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was great from check in To check out The only niggle we had was some of the radiators weren’t working So was a bit chilly Easily sorted as I used to be a plumber, so just had to bleed the radiators so All good.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

JOHN

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Helpful staff
Very helpful reception staff who changed a booking that was supposed to be non changeable after my booking error. Clean and friendly place.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Steven

2023년 11월에 1박 숙박함

8/10 - 좋아요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good pub with rooms close to the centre of Hungerford
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
A bit disappointed..
The bed is comfortable, the room is warm. However bathroom cleaning is not great; we never got any spare toilet tissue after it ran out on day 3 (we stayed for 7 nights) and the toilet wasn't cleaned properly. The shower also needs the grouting replaced, and the bathroom door wouldn't close. There was rarely anyone at reception - only once in the whole week. The breakfast staff still need training - offering and topping up tea & coffee, clearing tables (never leave the room empty handed), spoons in the cereals, milk & juice topped up, appropriately dressed (no long sleeves dipping into food), hair tied back - not pleasant to have a long hair decorating the food! And on one occasion we were told to sit at a table that hadn't been cleaned so we had to wipe it ourselves! Ashtrays on the tables outside the bar area were full of cigarette ends floating in rainwater - really disgusting to walk past every morning. Beer cans, rubbish, dropped cloths/sponges were all observed during the week. A manager should be walking around, checking these things throughout the day. It just needs someone to actually care about the place - The Bear's reputation is not good amongst the locals and you are losing business. All of the above we reported over a year ago when we stayed. It's nearly all the same restaurant staff and they are still poorly trained, so not sure if there's really any point in leaving a review as it's obvious no-one pays any attention...
2023년 10월에 7박 숙박함

4/10 - 별로예요

Chris

I didn't stay at the hotel as although I left a number of messages on the hotel ansaphone querying whether the room I had ordered online was suitable for my 98 year old Mum they couldn't be bothered to call me back. In the end I couldn't take the risk that the room might involve a climb up lots of stairs or only have a bath so I cancelled the booking losing my money. Very unsatisfactory. The hotel behaved in a very arrogant manner and they need to get a decent switchboard.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable stay!!
We stayed at the hotel as we were attending a wedding. We found the staff to be so friendly and helpful. The room was lovely and clean and slept very well. Breakfast was lovely with a good selection of options
2023년 10월에 1박 숙박함

8/10 - 좋아요

Per

단체 여행
좋아요: 객실의 편안함
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Stephen

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Jocelyn

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was smelly and stale. Lighting was aggressive. Noisy right on the street, not announce of charm- more like a sanitarium.
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Roy

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Bear hungerford
The pub and staff were great , the bathroom had black mold on the ceiling , extractor van did not work in bathroom , wallpaper peeling next to bed ,window left open , i know this is to air room but it was raining so there was a puddle inside on the window sill , although july weather was awful wet windy and cold, no heating
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Michael

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Fantastic staff let down by dilapidated buildings.
The staff were workingtheir socks off and really trying to serve customers well. However they were handicapped by the dilapidated state of the building. Checkin was very quick and friendly, and staff quickly arranged extra bedding for a blow-up mattress for a child. However the state of the rooms left a lot to be desired. One room had an aweful smell, which we were told had been reported by a previous guest that week. We were given an odour remover spray which was effective. There was a thick layer of dust on the bedhead, cobwebs on the lights, and coffee granules on the desk. Cleaning rooms had not been a priority for the overworked staff. The wooden window frames were actually rotting in places and it seemed as if the windows might fall out if touched. The toilet seat was also not firmly attached and was another accident waiting to happen. Our room and the one next to it were accessed by a shared lobby where just standing on the floorboards to put a key in the door made a sound like someone knocking. I lost count of the number of times we went to answer the door only to discover our neighbours going in or out. In the restaurant the main meal arrived before we received our starter. We were compensated for the mistake. The food, when it arraived, was good value. The presence of a lot of local people attested to the quality & price of the food & drink. The bed was comfortable, if a little hard. We had two good nights' sleep.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Carlos

2023년 7월에 1박 숙박함

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic stay*****
Fantastic stay, great location, restaurant was really good. *****
2023년 6월에 1박 숙박함

8/10 - 좋아요

Nigel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A
2023년 5월에 1박 숙박함

8/10 - 좋아요

Chrissy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely spot just by the river, hotel full of charm, clean comfortable with delicious breakfast.
2023년 4월에 1박 숙박함

8/10 - 좋아요

Simon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Rooms are nice, if a little small, but historic old building. Toilet cover was too small for basin and the shower curtain positioning designed to hem you in and make the shower feel tiny. Food in adjacent pub not good (and literally half the things on the small menu not even available). Breakfast similar - my smoked salmon was brownish and I think microwaved from frozen (or tasted like it). Probably best to eat out in retrospect
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Lindsey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel
Lovely hotel with helpful staff. I stayed in room 8 which was huge with a lovely roll top bath and rain shower. Good food for the evening meal and breakfast and friendly helpful staff.
2023년 3월에 1박 숙박함

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함

6/10 - 괜찮아요

Vanessa

연인과의 여행
좋아요: 직원 및 서비스
Property convenient to explore Hungerford, the plumbing could do with an overhaul. Staff really helpful and friendly. On a busy road so road noise all the time.
2022년 10월에 1박 숙박함

8/10 - 좋아요

Anil

2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Agnes johanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함

4/10 - 별로예요

Lawrence

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not disappointing - DIRE
Tired rooms. The soap fillers were empty. Shower soaked the bathroom floor. Room not serviced properly. Main problem though was that arriving back late evening for second night stay the electronic key card for my room didn't work. I had to ring for the night staff on my mobile because external bell didn't function. If I hadn't had a working mobile I would have been stuck. Staff produced a replacement card - didn't work; staff's own key card didn't work. I was then given a replacement room which had a physical key but had to spend the night without my night stuff including medication. No discount or compensation was offered. I had to ask and was granted an inadequate amount. Staff though were friendly and over-worked. Greene King to blame and I will be avoiding this and all other Greene King hotels in future
2022년 7월에 2박 숙박함

10/10 - 훌륭해요

Veronica

2022년 6월에 1박 숙박함

4/10 - 별로예요

Derek

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Reunion
Poor service, due to lack of staff
2022년 6월에 2박 숙박함

4/10 - 별로예요

Mike

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I knew this hotel 26 years ago. It has not come up to the standard it was then. My wife and I were disapointed.
2022년 5월에 1박 숙박함

6/10 - 괜찮아요

Nigel

2022년 4월에 1박 숙박함

8/10 - 좋아요

Sheri

좋아요: 청결 상태, 직원 및 서비스
Good location with handy parking
Nice hotel located on the edge of a lovely town. A little bit jaded in places but it had a lot of character. There were some rooms in a separate building that overlooked the pretty gardens and stream that I imagine would be lovely. The hot breakfasts were cooked to order and the pastries were delicious. We ate there one evening and the food and service were good.
2022년 4월에 3박 숙박함

10/10 - 훌륭해요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함

6/10 - 괜찮아요

Tom

출장 여행
별로예요: 청결 상태
Matig
Op zich een mooi hotel maar oud en niet aangepast aan deze tijd. Het ontbijt was ronduit slecht en de presentatie ervan mogelijk nog slechter. Bediening en onthaal was wel supervriendelijk, dat maakt veel goed maar dit hotel gaat zeker niet meer eerste keuze zijn bij een volgend bezoek.
2022년 2월에 1박 숙박함

6/10 - 괜찮아요

Nicole

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

Tom

2022년 2월에 1박 숙박함
답변 제공: Bear 님, 2022년 2월 6일
Hello Tom Thank you for your lovely feedback. We look forward to your future visit with us. Kind Regards Team Bear

10/10 - 훌륭해요

Lyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly staff, nice room.
2022년 1월에 1박 숙박함
답변 제공: Bear 님, 2022년 2월 6일
Hello Lyn Thank you for your lovely feedback. We look forward to your next visit at the Bear Hotel. Kind Regards Team Bear

6/10 - 괜찮아요

Timothy

연인과의 여행, 가족 여행
별로예요: 직원 및 서비스
The towel rail was too hot in the bathroom, a danger when exiting the shower cubicle. We had an evening meal and breakfast and both could have been better. The breakfast tea and coffee Containers were replaced as being tepid but the replacements were no better. The evening meal was tastless, starter served from fridge, and meat overcooked.
2022년 1월에 1박 숙박함
답변 제공: Bear 님, 2022년 1월 10일
We Apologise for the issue with your room & indeed the feedback about the food. We shall correct on our end & we hope to make it up to you next time. Kind Regards Team Bear

8/10 - 좋아요

jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스
great location. Concerned about the slipperiness of the steps up to our room . Very friendly and helpful staff . Fires needed to be lit earlier as it was cold in the bar .
2022년 1월에 2박 숙박함
답변 제공: Bear 님, 2022년 1월 10일
Hello Jennifer We have taken on board your comments & passed on to the team. We look forward to your future visit with us. Regards Team Bear

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Bear 님, 2022년 1월 10일
Hello Thank you for your lovely review. We look forward to your future visit Kind Regards Team Bear