Hello,Thank you for your honest feedback. We are sorry about your disappointment with the amenities. Our hotel is centered around the business traveler, with areas to unwind in the evening in our beautiful courtyard area, and a made to order breakfast in the morning. Our evening bar is fully stocked, and we have a wide variety of dishes that we serve at night. We offer two meeting spaces, a fully equipped fitness center and a small laundry room. We do not offer a pool or complimentary breakfast, however, our cooked to order breakfast and Starbucks is quite tasty. There are several rate packages available that include breakfast in the price. We are so happy to assist you in booking a rate that might include more with your stay. We hope to see you again!All my best,Kati ThompsonGeneral Manager

Hello,Thank you for bringing these issues to my attention. I will review protocol with staffing to ensure a safe environment for all guests. Thank you,Kati Thompson General Manager

Thank you so much for the great review!

Hi Heather,Thank you so much for taking the time to tell us about your experience. I am so sorry to hear that the staff was not waiting to greet you at arrival. I will investigate to see what happened as this is not the norm here. Those pending authorizations can sometimes take days, but please let me know if the hold isn't back within 7 to 10 business days. I'm not sure if I can help, but I will try! Please come back and visit us again soon.Thank you,Kati Thompson

Hi Brenda!I am happy to hear that you got a good nights sleep and good service! Please come back again soon!Thank you,Kati ThompsonGeneral Manager

Hi Carol!Wow! Thank you so much for the positive feedback! It makes the staff proud to know they are doing a good job. We hope to see you here again soon!All my best,Kati

Hello Ann!I am so sorry you had issues and had to be moved. We appreciate that you are still willing to recommend our hotel. It seems we have some things we need to work on, we will strive to do better! Thank you again! Please come back and see us soon!Kati ThompsonGeneral Manager

Hi Lisa!Thank you so much for the positive feedback! I will get maintenance to check the ice machines and make sure they get on a regular cleaning schedule. I will let the staff know to keep up the good work!Please come back and visit again soon!Thanks,Kati

Thank you for the great rating! Come back and visit soon!Thanks,Kati

Dear Monica,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!Sincerely,MARLEY BRACKINDual Front Office Manager

Dear Steven,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,MARLEY BRACKINDual Front Office Manager

Dear Johnny,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area to deliver the service you deserve.Sincerely,MARLEY BRACKINDual Front Office Manager

Dear Dino,Thank you for taking the time to let us know about your experience while staying with us. We recognize your time is valuable and appreciate the feedback you have provided. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with our leadership team to ensure the necessary guidelines are in place. We will work to improve our arrival experience and do our best to prevent similar issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area to give us a chance to deliver the service you deserve.Sincerely,MARLEY BRACKINDual Front Office Manager

Dear Samantha, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,MARLEY BRACKINDual Front Office Manager

Dear Anonymous, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership and sales team to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,MARLEY BRACKINDual Front Office Manager

Hi Sheldon!Thank you for leaving a review so other guests can know what to expect during their stay! We appreciate your honesty, and I with be sure to share with the staff that they are doing a great job! I hope to be fully renovated on your next visit so we can show off our beautiful hotel.

Hi Carol,We apologize for any inconveniences you experienced related to the renovation. We are working diligently to make sure each guest is enjoying their stay; and we apologize that we fell short. We hope you come back to see the exciting changes we have made and allow us to show you excellent hospitality.

Thank you for the recommendation Ellen!

Dear Tieruss,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay experience.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,MARLEY BRACKINDual Front Office Manager

Dear Courtney,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,MARLEY BRACKINDual Front Office Manager

Greetings to you!Thank you so much for the positive feedback! The staff will be so excited to hear about your experience with us. Please come back and see us soon so we can show you our beautiful new rooms!Thanks again!Kati and the Team at Courtyard

Dear EUGENE or CAROL,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar guest issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,MARLEY BRACKINDual Front Office Manager

Hello!Thank you very much for sharing a 5 out of 5 review! Please come back soon so we can show off some of our updated rooms with you!Kind Regards,Kati and the Team at Courtyard

Hello,Thank you so much for sharing your honest feedback. I have shared your review with my team so that we may improve our guests experience. The desk staff was excited to hear that they positively impacted your stay.We hope the next time you are in Decatur our remodel will be complete and you chose to stay with us so we have an opportunity to show you how great Courtyard can be!Thank you,Kati Thompson General Manager

Thank you for your review! Please come see us soon, our renovation will be complete in a few months and it will look completely different!

Thank you for sharing your honest opinion with us and with others! I agree, it will be wonderful when it is done. Please come back and see us so we can show off our beautiful place!Best Regards,Kati ThompsonGeneral Manager

Thank you for your review!

Dear Shakeria,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay experience.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,MARLEY BRACKINDual Front Office Manager

Hello,Thank you for your feedback. We have now added the renovation to the website. I am so sorry you were woken up during your stay, I understand how frustrating that is! I hope you come back once the renovation is complete! We would love the opportunity to change your opinion of us!Thank you,Kati ThompsonGeneral Manager

Thank you for the awesome review! Please come back and see us!Thank you,Kati ThompsonGeneral Manager

Thank you for taking the time to share your experience with us! Kind Regards,Kati Thompson