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ITC 코헤누르, 어 럭셔리 컬렉션 호텔, 하이데라바드 여행 후기

5 out of 5
ITC 코헤누르, 어 럭셔리 컬렉션 호텔, 하이데라바드
Plot No.5, Hyderabad Knowledge City, Madhapur, Hyderabad, Telangana

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 183개 이용 후기 중 117개" "
평점 8 - 좋아요. 183개 이용 후기 중 23개" "
평점 6 - 괜찮아요. 183개 이용 후기 중 22개" "
평점 4 - 별로예요. 183개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 183개 이용 후기 중 11개" "

9.4/10

청결 상태

8.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Heejong

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 1박 숙박함
답변 제공: Warm Regards, Prashant Chadha 님, 2021년 3월 22일
Dear Guest, Namaste! Thank you for sharing your valuable feedback! At ITC Kohenur, it is our constant endeavor to provide our guests with the best services and facilities. A review such as yours inspires us to strive for excellence in our services. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back.

10/10 - 훌륭해요

Suresh kumar

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 20일
Dear Guest,Namaste! Thank you for sharing your valuable feedback, and for choosing ITC Kohenur, a LEED Platinum certified hotel. We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities. Looking forward to welcoming you back soon. Stay well, stay safe! Warm Regards, Jitendra Taak General Manager ITC Kohenur- A Luxury Collection Hotel Hitech City, Madhapur- 500081 Telangana, India

10/10 - 훌륭해요

Suresh kumar

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 30일
Dear Guest,Namaste! Thank you for sharing your valuable feedback, and for choosing ITC Kohenur, a LEED Platinum certified hotel. We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities. Looking forward to welcoming you back soon. Stay well, stay safe! Warm Regards, Jitendra Taak General Manager ITC Kohenur- A Luxury Collection Hotel Hitech City, Madhapur- 500081 Telangana, India

6/10 - 괜찮아요

TUSHARKUM

좋아요: 직원 및 서비스
I paid for 32000 Indian rs per day the hardwood floor was crocked , while walking on the floor . I share this with reserve desk but they ignore my request and did not do anything.
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 27일
Dear Guest,Namaste!Thank you for visiting ITC Kohenur, a LEED Platinum certified hotel. We appreciate the time taken to share your feedback with us and we deeply regret your disappointment during your recent visit. We will ensure that your feedback is taken up for further improvements and hope to bring you an enhanced experience upon your next visit.Stay well and stay safe.Warm regards,Jitendra TaakGeneral ManagerITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

6/10 - 괜찮아요

narasimha sasank

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The service was below par. In room dining options were limited and there wasn’t an easy way to directly order food from the restaurants at the hotel. In-room dining line wasn’t always available on first dial. We had an infant and the stewards delivering food weren’t courteous in closing the door and keeping the volume low. Silverware wasn’t brought at once. Laundry bags weren’t available in the room.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 24일
Dear Guest,Namaste!Thank you for visiting ITC Kohenur, a LEED Platinum certified hotel. We appreciate the time taken to share your feedback with us and we deeply regret your disappointment in our overall in-room dining services and the inconvenience faced due to noise disturbance. This certainly does not represent our usual standard of service and hospitality at ITC Kohenur.We will ensure that your feedback is taken up for further improvements and hope to bring you an enhanced experience upon your next visit.Stay well and stay safe.Warm regards,Jitendra TaakGeneral ManagerITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

10/10 - 훌륭해요

Jason

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 20일
Dear Guest,Namaste! Thank you for sharing your valuable feedback, and for choosing ITC Kohenur, a LEED Platinum certified hotel. We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities. Looking forward to welcoming you back soon. Stay well, stay safe! Warm Regards, Jitendra Taak General Manager ITC Kohenur- A Luxury Collection Hotel Hitech City, Madhapur- 500081 Telangana, India

10/10 - 훌륭해요

Sudhakar

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
staff are very helpful and respectful. i would like to thank them all.
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 27일
Dear Guest,Namaste! Thank you for sharing your valuable feedback, and for choosing ITC Kohenur, a LEED Platinum certified hotel. We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities. Looking forward to welcoming you back soon. Stay well, stay safe! Warm Regards, Jitendra Taak General Manager ITC Kohenur- A Luxury Collection Hotel Hitech City, Madhapur- 500081 Telangana, India

10/10 - 훌륭해요

hafeez

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 22일
Dear Guest,Namaste! Thank you for sharing your valuable feedback, and for choosing ITC Kohenur, a LEED Platinum certified hotel. We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities. Looking forward to welcoming you back soon. Stay well, stay safe! Warm Regards, Jitendra Taak General Manager ITC Kohenur- A Luxury Collection Hotel Hitech City, Madhapur- 500081 Telangana, India

10/10 - 훌륭해요

Radha

출장 여행, 가족 여행
Clean and friendly people
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 18일
Dear Guest,Namaste! Thank you for sharing your valuable feedback, and for choosing ITC Kohenur, a LEED Platinum certified hotel. We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities. Looking forward to welcoming you back soon. Stay well, stay safe! Warm Regards, Jitendra Taak General Manager ITC Kohenur- A Luxury Collection Hotel Hitech City, Madhapur- 500081 Telangana, India

4/10 - 별로예요

Husain

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Noisy area , behind construction & front ( lake side horns !!!
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 18일
Dear Guest,Namaste,I wish to thank you for choosing responsible luxury and staying with us at ITC Kohenur, a LEED Platinum certified hotel. We appreciate the time taken to share your feedback. We sincerely regret the inconvenience caused by the noise disturbance, and our team has made a note of your feedback and insights.We hope to welcome you back again for an enhanced experience at ITC Kohenur. Stay well and stay safe.Warm regards,Jitendra TaakGeneral ManagerITC KohenurA Luxury Collection Hotel,Plot No. 5, Survey No. 83/1Madhapur (Hitec City)

4/10 - 별로예요

Suki

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is pretty as is the reception area. However the staff are so laid back they are almost falling asleep. They are constantly together looking at mobiles instead of attending to guests.They do not understand hindi or english well. They got our food wrong twice. The bathroom smell was terrible. Bedding was not fresh, had to get someone to change at 10pm. Staff were knocking on my door at 12.10am, he came for a tip which is terrible. We checked out and were waiting to leave, asked for water as sister had temperature, got told had no water bottles which was a lie.. List goes on. No ATM for a 5* is terrible.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 7일
Dear Guest,Namaste,I wish to thank you for choosing responsible luxury and staying with us at ITC Kohenur, a LEED Platinum certified hotel. We appreciate the time taken to share your feedback.This is with regards to your reported experience. We sincerely regret the inconvenience caused to you, and our team has made a note of your feedback and insights. This certainly does not represent our usual standard of hospitality and service at ITC Kohenur. We will definitely ensure that corrective measures are underway to avoid a recurrence.We hope to welcome you back again for an enhanced experience at ITC Kohenur. Stay well and stay safe.Warm regards,Jitendra TaakGeneral ManagerITC KohenurA Luxury Collection Hotel,Plot No. 5, Survey No. 83/1Madhapur (Hitec City)

4/10 - 별로예요

Gokul

단체 여행
Horrible experience with the spa staff.
2023년 11월에 3박 숙박함
답변 제공: Jitendra Taak 님, 2023년 11월 28일
Dear Guest, Namaste, I wish to thank you for choosing responsible luxury and staying with us at ITC Kohenur, a LEED Platinum certified hotel. We appreciate the time taken to share your feedback. We sincerely regret the inconvenience caused to you during your recent spa experience, and our team has made a note of your feedback and insights. This certainly does not represent our usual standard of hospitality and service at ITC Kohenur. We will definitely ensure that corrective measures are underway to avoid a recurrence. We hope to welcome you back for a better experience. Stay well and stay safe. Warm regards, Jitendra Taak General Manager ITC Kohenur A Luxury Collection Hotel, Plot No. 5, Survey No. 83/1 Madhapur (Hitec City)

10/10 - 훌륭해요

Dinesh

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Jitendra Taak 님, 2023년 11월 20일
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kohenur, a LEED Platinum certified hotel. We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon. Stay well, stay safe!Warm Regards,Jitendra Taak General Manager ITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

10/10 - 훌륭해요

Kalyan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: Shaariq Akhtar 님, 2023년 7월 31일
Dear Guest,Namaste!We appreciate you taking time out to enrich us with your insights and for choosing ITC Kohenur, a LEED Platinum hotel.Looking forward to welcome you back soon.Stay well, stay safe!Warm Regards,Shaariq AkhtarGeneral Manager ITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

10/10 - 훌륭해요

PRAVEEN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Food was not that great taste and very slow service
2023년 6월에 13박 숙박함
답변 제공: Shaariq Akhtar 님, 2023년 7월 21일
Dear Guest, Namaste! Thank you for choosing one of ITC Hotel’s Leed Platinum certified hotels, ITC Kohenur. We would like to thank you for taking the time to share your valuable feedback with us. We have noted your concerns regarding your recent experience and we sincerely regret the inconvenience caused. I request you to kindly treat this instance as an aberration and not a true reflection of the standards of ITC Hotels. We truly value your feedback and corrective measures are underway to avoid a recurrence.My team will ensure an enhanced experience upon your next visit.Stay well and stay safe.Warm regards,Shaariq AkhtarGeneral ManagerITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

10/10 - 훌륭해요

Stefan

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect business hotel
Very nice and big room, comfortable bed. The location is close to a commercial area and perfect for business with those companies. The breakfast is marvelous with huge variety if choices. I loved one breakfast staff who also worked in the Chinese restaurant. He went above and beyond to help me. The restaurants and rooftop bar were also nice.
2023년 7월에 3박 숙박함
답변 제공: Shaariq Akhtar 님, 2023년 7월 10일
Dear Guest,Namaste!At the outset, I would like to thank you for choosing ITC Kohenur, one of ITC Hotels’ LEED Platinum certified hotels. Thank you for taking the time to share your valuable feedback with us.It is a pleasure to learn that you enjoyed your experience. It is delightful to receive feedback such as yours that inspires us to strengthen and deliver offerings towards the "Quest for Quality". We look forward to the pleasure of welcoming you back to ITC Hotels.Stay well and stay safe.Warm regards,Shaariq AkhtarGeneral Manager ITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

10/10 - 훌륭해요

Kishore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Shaariq Akhtar 님, 2023년 7월 10일
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kohenur, a LEED Platinum certified hotel. We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon. Stay well, stay safe!Warm Regards,Shaariq AkhtarGeneral Manager ITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

10/10 - 훌륭해요

Sarada

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property with beautiful view. Good restaurants and spa onsite.
2023년 6월에 2박 숙박함
답변 제공: Shaariq Akhtar 님, 2023년 6월 22일
Dear Guest,Namaste!At the outset, I would like to thank you for choosing ITC Kohenur, one of ITC Hotels’ LEED Platinum certified hotels. Thank you for taking the time to share your valuable feedback with us.It is a pleasure to learn that you enjoyed your experience. It is delightful to receive feedback such as yours that inspires us to strengthen and deliver offerings towards the "Quest for Quality". We look forward to the pleasure of welcoming you back to ITC Hotels.Stay well and stay safe.Warm regards,Shaariq AkhtarGeneral Manager ITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

10/10 - 훌륭해요

Sagar

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My stay at ITC Kohenur was wonderful. Staff are prompt, courteous, and kind. For example, Sanchari at the front desk provided excellent service. She made the check-in and check-out process smooth and pleasant. She has good communication skills and provided professional and high quality service.
2023년 6월에 1박 숙박함
답변 제공: Shaariq Akhtar 님, 2023년 6월 20일
Dear Guest,Namaste, We hope you are safe and are keeping well.It is an absolute delight to receive your feedback. I must thank you on behalf of the team member, you have taken the time out to recognize and to appreciate. Such encouraging feedback really motivates the team at ITC Kohenur to strive for more, every time.Thank you for choosing ITC Kohenur, a LEED Platinum certified hotel. We look forward to welcoming you back again very soon. Stay well and stay safe.Warm regards,Shaariq AkhtarGeneral Manager ITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

10/10 - 훌륭해요

Rajendra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My family had an amazing experience at the hotel. The staff were courteous, rooms were clean, food was delicious and the overall experience was fantastic.
2023년 5월에 2박 숙박함
답변 제공: Shaariq Akhtar 님, 2023년 6월 18일
Dear Guest,Namaste!It was a pleasure to have you at ITC Kohenur. Thank you so much for sharing your review with us and your warm words of appreciation.It is wonderful to know that you enjoyed the comfortable experience that we offer here through our personalized service.Looking forward to welcome you back soon and we thank you for choosing one of ITC Hotel’s LEED Platinum certified property.Warm Regards, Shaariq AkhtarGeneral Manager ITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

10/10 - 훌륭해요

Sai Kiran Raju

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: Shaariq Akhtar 님, 2023년 5월 31일
Dear Guest,Namaste!We appreciate you taking time out to enrich us with your insights and for choosing ITC Kohenur, a LEED Platinum hotel.Looking forward to welcome you back soon.Stay well, stay safe!Warm Regards,Shaariq AkhtarGeneral Manager ITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

10/10 - 훌륭해요

manav

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good service. Bishal and Manohar were really good.
2023년 5월에 4박 숙박함
답변 제공: Shaariq Akhtar 님, 2023년 5월 22일
Dear Guest,Namaste!It is such a pleasure to read that our entire team took great care of you during your visit. I must thank you on behalf of the team members, such encouraging feedback really motivates the team at ITC Kohenur to strive for more, every time.I look forward to welcoming you back and thank you for choosing ITC Kohenur, a LEED Platinum certified hotel in Hyderabad.Stay well and stay safe.Warm regards,Shaariq AkhtarGeneral Manager ITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

4/10 - 별로예요

sai kumar

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Horrible in room service
2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 15일
Dear Guest, Namaste! Thank you so much for sharing your feedback. We have made a note of your feedback regarding your experience and we sincerely regret the inconvenience caused. I request you to please treat this as an aberration and not a true reflection of the standards of ITC Hotels. We truly value your feedback and corrective measures are underway to avoid a recurrence.My team will ensure an elated experience upon your next visit.Stay well and stay safe.Warm regards,Shaariq Akhtar, General ManagerITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

10/10 - 훌륭해요

Sander

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 4박 숙박함
답변 제공: General Manager 님, 2023년 5월 16일
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kohenur, a LEED Platinum certified hotel. We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon. Stay well, stay safe!Warm Regards,Shaariq AkhtarGeneral ManagerITC Kohenur Hyderabad Plot No. 5, Survey No. 83/1Madhapur (Hitec City)

10/10 - 훌륭해요

Sriramani

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One of the best customer service experience in Hyderabad. However staff in restaurant can do much better. I personally appreciate Sanchari for taking care with infectious smile every time I see her. Hotel itself is very grand and can't ask for more
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 25일
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kohenur, a LEED Platinum certified hotel. We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon. Stay well, stay safe!Warm Regards,Shaariq AkhtarGeneral ManagerITC Kohenur Hyderabad Plot No. 5, Survey No. 83/1Madhapur (Hitec City)

10/10 - 훌륭해요

Theresa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was amazing. They have a very attentive staff.
2023년 2월에 5박 숙박함
답변 제공: Shaariq Akhtar 님, 2023년 3월 6일
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kohenur, a LEED Platinum certified hotel. We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon. Stay well, stay safe!Warm Regards,Shaariq AkhtarGeneral ManagerITC Kohenur Hyderabad Plot No. 5, Survey No. 83/1Madhapur (Hitec City)

10/10 - 훌륭해요

Magaly

2023년 2월에 6박 숙박함
답변 제공: General Manager 님, 2023년 3월 25일
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kohenur, a LEED Platinum certified hotel. We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon. Stay well, stay safe!Warm Regards,Shaariq AkhtarGeneral ManagerITC Kohenur Hyderabad Plot No. 5, Survey No. 83/1Madhapur (Hitec City)

10/10 - 훌륭해요

PRAVEEN

2023년 2월에 2박 숙박함
답변 제공: Shaariq Akhtar 님, 2023년 3월 12일
Dear Guest,Namaste!We appreciate you taking time out to enrich us with your insights and for choosing ITC Kohenur, a LEED Platinum hotel.Looking forward to welcome you back soon.Stay well, stay safe!Warm Regards,Shaariq AkhtarGeneral Manager ITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

10/10 - 훌륭해요

VENKAT REDDY

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff
2023년 2월에 3박 숙박함
답변 제공: Shaariq Akhtar 님, 2023년 2월 10일
Dear Guest,Namaste!We appreciate you taking time out to enrich us with your insights and for choosing ITC Kohenur, a LEED Platinum hotel. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon and thank you for choosing responsible luxury at ITC Kohenur. Stay well, stay safe!Warm Regards,Shaariq AkhtarGeneral ManagerITC Kohenur Hyderabad Plot No. 5, Survey No. 83/1Madhapur (Hitec City)

8/10 - 좋아요

Paiman

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 7박 숙박함
답변 제공: Shaariq Akhtar 님, 2023년 2월 6일
Dear Guest,Namaste!At the outset, I would like to thank you for choosing ITC Kohenur, one of ITC Hotels’ LEED Platinum certified hotels. Thank you for taking the time to share your valuable feedback with us.It is a pleasure to learn that you enjoyed your experience. It is delightful to receive feedback such as yours that inspires us to strengthen and deliver offerings towards the "Quest for Quality". We look forward to the pleasure of welcoming you back to ITC Hotels.Stay well and stay safe.Warm regards,Shaariq AkhtarGeneral Manager ITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

8/10 - 좋아요

avijit

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I guess
2023년 1월에 1박 숙박함
답변 제공: Shaariq Akhtar 님, 2023년 1월 29일
Dear Guest,Namaste!We appreciate you taking time out to enrich us with your insights and for choosing ITC Kohenur, a LEED Platinum hotel.Looking forward to welcome you back soon.Stay well, stay safe!Warm Regards,Shaariq AkhtarGeneral ManagerITC Kohenur HyderabadPlot No. 5, Survey No. 83/1Madhapur (Hitec City)

10/10 - 훌륭해요

Peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 5박 숙박함
답변 제공: Shaariq Akhtar 님, 2023년 1월 24일
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kohenur, a LEED Platinum certified hotel. We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon. Stay well, stay safe!Warm Regards,Shaariq AkhtarGeneral ManagerITC Kohenur Hyderabad Plot No. 5, Survey No. 83/1Madhapur (Hitec City)

8/10 - 좋아요

Dimple

답변 제공: General Manager 님, 2023년 5월 15일
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kohenur, a LEED Platinum certified hotel. We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon. Stay well, stay safe!Warm Regards,Shaariq AkhtarGeneral ManagerITC Kohenur Hyderabad Plot No. 5, Survey No. 83/1Madhapur (Hitec City)

2/10 - 너무 별로예요

Vijaya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
답변 제공: General Manager 님, 2023년 5월 15일
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kohenur, a LEED Platinum certified hotel. We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon. Stay well, stay safe!Warm Regards,Shaariq AkhtarGeneral ManagerITC Kohenur Hyderabad Plot No. 5, Survey No. 83/1Madhapur (Hitec City)

8/10 - 좋아요

satya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and well maintained. Need staffing improvement at dining places
답변 제공: Shaariq Akhtar 님, 2022년 12월 22일
Dear Guest, Namaste! Thank you for choosing to stay at one of ITC Hotel’s Leed Platinum certified hotels, ITC Kohenur. We would like to thank you for taking the time to share your valuable feedback with us. We have noted your concerns regarding your recent experience and we sincerely regret the inconvenience caused. We truly value your feedback and corrective measures are underway to avoid a recurrence.My team will ensure an enhanced experience upon your next visit.Stay well and stay safe.Warm regards,Shaariq AkhtarGeneral ManagerITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

10/10 - 훌륭해요

Aneal

답변 제공: General Manager 님, 2023년 5월 15일
Dear Guest,Namaste!Thank you for sharing your valuable feedback, and for choosing ITC Kohenur, a LEED Platinum certified hotel. We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities.Looking forward to welcome you back soon. Stay well, stay safe!Warm Regards,Shaariq AkhtarGeneral ManagerITC Kohenur Hyderabad Plot No. 5, Survey No. 83/1Madhapur (Hitec City)

10/10 - 훌륭해요

Lakshmi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decor, food, places to relax at the property
답변 제공: Shaariq Akhtar 님, 2022년 11월 29일
Dear Guest,Namaste!At the outset, I would like to thank you for choosing ITC Kohenur, one of ITC Hotels’ LEED Platinum certified hotels. Thank you for taking the time to share your valuable feedback with us.It is a pleasure to learn that you enjoyed your experience. It is delightful to receive feedback such as yours that inspires us to strengthen and deliver offerings towards the "Quest for Quality". We look forward to the pleasure of welcoming you back to ITC Hotels.Stay well and stay safe.Warm regards,Shaariq AkhtarGeneral Manager ITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

8/10 - 좋아요

Suryanarayana

2022년 10월에 1박 숙박함
답변 제공: Shaariq Akhtar 님, 2022년 11월 2일
Dear Guest,Namaste!We appreciate you taking time out to enrich us with your insights and for choosing ITC Kohenur, a LEED Platinum hotel.Looking forward to welcome you back soon.Stay well, stay safe!Warm Regards,Shaariq AkhtarGeneral ManagerITC Kohenur HyderabadPlot No. 5, Survey No. 83/1Madhapur (Hitec City)

2/10 - 너무 별로예요

Kishore

좋아요: 숙박 시설 상태 및 시설
Better service ?
2022년 8월에 1박 숙박함
답변 제공: Shaariq Akhtar 님, 2022년 8월 27일
Dear Guest, Namaste! Thank you so much for sharing your feedback. We have made a note of your feedback regarding your experience and we sincerely regret the inconvenience caused. I request you to please treat this as an aberration and not a true reflection of the standards of ITC Hotels. We truly value your feedback and corrective measures are underway to avoid a recurrence.My team will ensure an elated experience upon your next visit.Stay well and stay safe.Warm regards,Shaariq AkhtarGeneral ManagerITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

10/10 - 훌륭해요

Prasuna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel! Service has to improve.
2022년 8월에 1박 숙박함
답변 제공: Shaariq Akhtar 님, 2022년 8월 25일
Dear Guest, Namaste! Thank you so much for sharing your feedback. We have made a note of your feedback regarding your experience and we sincerely regret the inconvenience caused. We truly value your feedback and corrective measures are underway to avoid a recurrence.My team will ensure an elated experience upon your next visit.Stay well and stay safe.Warm regards,Shaariq AkhtarGeneral ManagerITC Kohenur- A Luxury Collection HotelHitec City, Madhapur- 500081Telangana, India

10/10 - 훌륭해요

Prasuna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2022년 8월에 1박 숙박함
답변 제공: Shaariq Akhtar 님, 2022년 8월 23일
Dear Guest,Namaste!Thank you for sharing your valuable feedback!Looking forward to welcome you back soon. Stay well, stay safe!Warm Regards,Shaariq AkhtarGeneral ManagerITC Kohenur Hyderabad Plot No. 5, Survey No. 83/1Madhapur (Hitec City)

4/10 - 별로예요

Suneel

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 2박 숙박함
답변 제공: Shaariq Akhtar 님, 2022년 8월 11일
Dear Guest, Namaste! Thank You for sharing your valuable feedback with us. At the outset, I extend my sincere apology for your unsatisfactory experience at the property. I hope that you will give us another opportunity to serve you better. We will look forward to welcoming you back soon. Stay well and stay safe. Warm regards, Shaariq Akhtar General Manager ITC Kohenur- A Luxury Collection Hotel Hitec City, Madhapur- 500081 Telangana, India

2/10 - 너무 별로예요

Anil

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
overall unhappy due to below issues- Not Rate guaranteed Staff is so rude and not responsive Asked and called several times for utensils and no response. Washroom had a leak and no one responded. Unsafe- ppl are knocking the door overnight, staff called on the midnight.
2022년 7월에 1박 숙박함
답변 제공: Shaariq Akhtar 님, 2022년 7월 20일
Dear Guest, Namaste! Thank you so much for sharing your feedback. We have made a note of your feedback regarding your experience and we sincerely regret the inconvenience caused. I request you to please treat this as an aberration and not a true reflection of the standards of ITC Hotels. We truly value your feedback and corrective measures are underway to avoid a recurrence. My team will ensure an elated experience upon your next visit. Stay well and stay safe. Warm regards, Shaariq Akhtar General Manager ITC Kohenur- A Luxury Collection Hotel Hitec City, Madhapur- 500081 Telangana, India

2/10 - 너무 별로예요

Anil

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스
Purchased for certain amount and they charged for different amount. Everyday is a different charges were put up on me
2022년 7월에 4박 숙박함
답변 제공: Shaariq Akhtar 님, 2022년 7월 17일
Dear Guest, Namaste! Thank you so much for sharing your feedback. We have made a note of your feedback regarding your experience and we sincerely regret the inconvenience caused. I request you to please treat this as an aberration and not a true reflection of the standards of ITC Hotels. We truly value your feedback and corrective measures are underway to avoid a recurrence. Stay well and stay safe. Warm regards, Shaariq Akhtar General Manager ITC Kohenur- A Luxury Collection Hotel Hitec City, Madhapur- 500081 Telangana, India

6/10 - 괜찮아요

rayasam

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Service is horribly slow everywhere especially in restaurants
2022년 6월에 3박 숙박함
답변 제공: Shaariq Akhtar 님, 2022년 7월 6일
Dear Guest, Namaste! Thank you so much for sharing your feedback. We have made a note of your feedback regarding your experience and we sincerely regret the inconvenience caused. I request you to please treat this as an aberration and not a true reflection of the standards of ITC Hotels. We truly value your feedback and corrective measures are underway to avoid a recurrence. My team will ensure an elated experience upon your next visit. Stay well and stay safe. Warm regards, Shaariq Akhtar General Manager ITC Kohenur- A Luxury Collection Hotel Hitec City, Madhapur- 500081 Telangana, India

10/10 - 훌륭해요

Sathiya

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff etiquette and safety
2022년 6월에 5박 숙박함
답변 제공: Shaariq Akhtar 님, 2022년 6월 28일
Dear Guest, Namaste! Thank you for sharing your valuable feedback! We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities. Looking forward to welcome you back soon. Stay well, stay safe! Warm Regards, Shaariq Akhtar General Manager ITC Kohenur Hyderabad Plot No. 5, Survey No. 83/1 Madhapur (Hitec City)

6/10 - 괜찮아요

syed

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Housekeeping service needs a lot of improvement. Requests take very long to deliver. There was no iron kept in the room and it took them 30 minutes to send, but not iron they sent a stand. Then again after five minutes they sent the iron. Door locks were not fixed properly. The room door was just opening by a push without the card itself. Not secure. Least expected from a property of this magnitude. The valet takes very long to bring the cars to the porch. All these services need serious attention as there are several other properties around with better services offered at almost half the price they charge.
2022년 5월에 2박 숙박함
답변 제공: Shaariq Akhtar 님, 2022년 5월 11일
Dear Guest, Namaste! Thank You for sharing your valuable feedback with us. At the outset, I extend my sincere apology for your reported experience at the property. I assure you that we have addressed the same and necessary corrective measures followed on priority. I would also like to request you to treat this particular experience as an aberration, not reflective of our usual hospitality. It was indeed a pleasure to have you at ITC Kohenur and I sincerely hope that you will give us another opportunity to serve you better. We will look forward to welcoming you back soon. Stay well and stay safe. Warm regards, Shaariq Akhtar General Manager ITC Kohenur- A Luxury Collection Hotel Hitec City, Madhapur- 500081 Telangana, India

6/10 - 괜찮아요

Chetan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2022년 4월에 1박 숙박함
답변 제공: Shaariq Akhtar 님, 2022년 5월 4일
Dear Guest, Namaste! Thank you for sharing your valuable feedback! It is our constant endeavor to provide our guests with the best services and facilities. Looking forward to welcome you back soon. Stay well, stay safe! Warm Regards, Shaariq Akhtar General Manager ITC Kohenur Hyderabad Plot No. 5, Survey No. 83/1 Madhapur (Hitec City)

10/10 - 훌륭해요

Varalakshmi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good time
2022년 4월에 1박 숙박함
답변 제공: Shaariq Akhtar 님, 2022년 4월 5일
Dear Guest, Namaste! Thank you for sharing your valuable feedback! We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities. Looking forward to welcome you back soon. Stay well, stay safe! Warm Regards, Shaariq Akhtar General Manager ITC Kohenur Hyderabad Plot No. 5, Survey No. 83/1 Madhapur (Hitec City)

10/10 - 훌륭해요

Ted 님, KENT

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everything was top notch.
2022년 3월에 4박 숙박함
답변 제공: Shaariq Akhtar 님, 2022년 3월 30일
Dear Guest, Namaste! Thank you for sharing your valuable feedback! We appreciate you taking time out to enrich us with your insights. This indeed will help us in raising the bar in our quest for delivering qualitative guest experiences. It is our constant endeavor to provide our guests with the best services and facilities. Looking forward to welcome you back soon. Stay well, stay safe! Warm Regards, Shaariq Akhtar General Manager ITC Kohenur Hyderabad Plot No. 5, Survey No. 83/1 Madhapur (Hitec City)