Castles in Illinois

"streaming services on tv slow, constant interruptions "

"Staff was friendly, explained the hotel and amenities well. Great location."

"Room was clean staff are friendly and kitchen was cleaned. "

" Didn’t feel comfortable or safe at this hotel. When we checked in they took all of our IDs and information, meanwhile my other friends who stayed there at the same time didn’t. Same with multiple guests staying at the hotel who I asked. Also took extra $$ for the “extra” people I had in our room, when our room fits 4 people and there was 4 of us total. My other friend’s room had extra people and didn’t get charged. & when we went to breakfast we said how the room has 4 ppl in it and they tried to tell us no it’s 2?? When I addressed all these concerns to the front desk didn’t seem like they wanted to do anything really, he just kept repeating that the cameras that watch all the rooms 24/7 will see the other room has more people coming out the room and they will get charged too. & I kept asking him what if it they don’t? He just kept saying they 100% will because it never not has. Well guess what, they never got charged. I’m pretty sure they took our information for s*x trafficking reasons because that’s how this whole situation felt like it was giving. I also mentioned that to the man up front and the whole staff heard me & again no one seemed to show that they actually cared when I said that. I’ve stayed at some phenomenal 5 star hotels and they don’t even ask for all the guests IDs to take all their information. I didn’t expect this cheap ugly ghetto hotel chain to take them, but maybe that’s my fault. The treatment from this hotel reflects in the price we paid. Trash."

"Nice quiet hotel walking distance to a lot of the tourist hot spots. Hotel was nice, could use some cleaning. Hotel is magnificent. "

"Room was horribly humid - in chilly March. To the point that all our clothes were damp. Great area tho and staff were lovely. "

"Everything was perfect. We own a cleaning company so when traveling or staycationing we check the beds for bedbugs, lice and any other critters. Everything was pristine. I also let the phone staff know we were staying for my wife’s birthday and requested a higher room and they did say they couldn’t guarantee that but not only did they give us a higher floor they gave us a corner room also! Probably on of the best views in the building. Thank you for that. The area is also less congested than other parts of downtown. There’s SOME street parking nearby. Walkable distance to 7Eleven, Whole Foods and Jewel. Love this boutique hotel better than the large chain ones. Customer service was also great. We will be back. "

"My son’s (14) favorite place to stay in Chicago. Clean, modern, easy access to everything."

"I am extremely disappointed with my recent stay. I prepaid for a Lake View room with two Queen beds, but the experience at check-in was deceptive and unprofessional. Upon arrival, the front desk agent disappeared for 10 minutes to whisper with a colleague. He then claimed our room was ready, but we found ourselves in a room with much smaller beds. It felt like a deliberate attempt to see if we’d just "accept" a lower-tier room. When I returned to the desk, I was told no Lake View Queens were available. Our only options were to stay in the cramped beds or move to a non-lake view room. Since we didn't fit in the smaller beds, we moved—effectively paying for a view we didn't get. Management offered some food vouchers as compensation. Since we arrived late and were checking out the next morning, these were useless. I even received an automated text from "Inderjeet" asking about my stay. I replied with these issues and received zero response. After a five-hour flight, the last thing you want is to haggle for the room you already paid for. I expected much better from a Hilton brand."