외관

홀리데이 인 인디애나폴리스 다운타운, IHG 호텔 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 416개" "
평점 8 - 좋아요. 1001개 이용 후기 중 291개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 149개" "
평점 4 - 별로예요. 1001개 이용 후기 중 78개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 67개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I got married right across the street and just walked right over there in the morning. Everything was clean and everyone was friendly. No complaints
2024년 3월에 1박 숙박함

8/10 - 좋아요

Mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
8.99 buffet was a joke. Gas station food. Although, received complimentary, so not complaining about price. Nobody would accept that for a decent breakfast.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

James

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Needs some upgrades, definitely showing it’s age.
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Rodrigo

They surcharge you for breakfast and parking, you are better by getting another more expensive hotel that include those "amenities".
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Eddie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Randall

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were real nice
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Beth

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

amanda

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was great, i had no issues
2024년 3월에 1박 숙박함

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay and the property was in good condition. The staff was courteous and helpful. I did not like having to pay $20/day parking fee.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Ernest

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice and big rooms
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Rebecca

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I was charged twice for the stay. When I checked in, I told them that I had booked and paid for it already on the Expedia app, but I guess they decided to go ahead and charge me again, regardless. Very upset will not be going back to this establishment again when I checked out and told them that I had noticed the charge, the associate at the counter said there was nothing he could do about it, and that a manager would reach out to me later. I have yet to hear from this manager.

2/10 - 너무 별로예요

Jazmine

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Sophie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
andrew at the front desk is amazing and kind! nice laid back hotel! :) beautiful and clean room!
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Derrick

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Prior to checking in there was a person arguing about there booking. Upon checking in, I was told my room was assigned and could NOT have a room on another floor. We entered the room and was slapped in the face (metaphorically) with a pungent smell. We noticed the bed was smushed in the middle, so we got up then my guest started sneezing repeatly. I went to the front desk (after being in the room for 10 mins) and they said its too late the card has been ran. I called expedia and they called the front desk and he told expedia that he dint know how to refund, that the general manager had to get involved. Overall I had to pay $25 parking just for the longest 10 mins of my uneasy hotel life.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Russell

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel was great in all aspects, staff, food, amenities, facilities, cleanliness, rooms except for the cable tv reception in the room cut out every few minutes.
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Abby

2024년 2월에 1박 숙박함

4/10 - 별로예요

Catherine

2024년 2월에 1박 숙박함

4/10 - 별로예요

Todd

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
On the website it advertises parking - and allows you to pay ahead. However the garage doesn't belong to the hotel. When we got there it was full. The only reason we chose this hotel was to be next to Lucas Oil Stadium. Ended up parking over a mile away.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Jalen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Brian

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Ace

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Heather 님, Markham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect choice if going to a colts concert.
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Nancy

별로예요: 숙박 시설 상태 및 시설
Staff was very friendly and helpful.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 19일
We're delighted to hear that the staff was very friendly and helpful during your stay. Your positive feedback is much appreciated. If there's anything specific you'd like to highlight or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back in the future. Thank you for choosing us at the Holiday Inn Indianapolis Downtown

6/10 - 괜찮아요

Jessica

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Great place to stay at, we booked last minute and everything went smooth, nice facilities modern and clean, very friendly staff and location is 10/10. The only issue was -and still is- the double charge to my card. I booked with Expedia so I had a charge from them and then another charge from the hotel for $20 more. I asked about this before leaving and they told me the charge should reverse within some days. Fast forward to three weeks later, the charge is STILL on my account and I have been calling the hotel to see how I can get refunded and they keep telling me that the manager will give me a call back and I have yet to get a call back. I don’t know if this happens often at hotels, I know using a third party website was a rookie mistake on my end but I wish the hotel was better at handling the situation and working with me.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 12일
Thank you for sharing your positive experience overall, and we appreciate your kind words about our facilities, friendly staff, and excellent location.We apologize sincerely for the inconvenience you're facing regarding the double charge on your card. This is not the level of service we aim to provide, and we understand your frustration.We will escalate this matter immediately to ensure it is addressed promptly. Please accept our apologies for the delay and any inconvenience caused. If you could provide your contact details, we will ensure that the manager contacts you as soon as possible to resolve this issue.Thank you for your patience, and we value your understanding.Best regards,Holiday Inn Indianapolis

10/10 - 훌륭해요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Thank you for sharing your outstanding 5-star review! We are thrilled to hear that you had an exceptional experience at our hotel. It was a pleasure serving you, and we can't wait to welcome you back.Best regards,Holiday Inn Indianapolis

2/10 - 너무 별로예요

Edward 님, Clinton

2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
We're sorry to hear that your experience at our hotel did not meet your expectations. Your feedback is important, and we would like to gather more information to address any concerns you may have had. Please share additional details when convenient.Warm regards,Holiday Inn Indianapolis

8/10 - 좋아요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 8일
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay at our hotel.Your feedback is important to us, and we appreciate your support. It's wonderful to know that you had a pleasant experience, and we hope to have the pleasure of welcoming you back in the future.If you have any specific comments or suggestions in the future, please don't hesitate to let us know. We value your input and are committed to ensuring that each guest has a memorable and enjoyable stay.Once again, thank you for choosing The Holiday Inn Indianapolis, and we look forward to serving you again.Best regards,

2/10 - 너무 별로예요

Debra

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay at this hotel was awful. We came to attend the Colts' game and then watch other football on TV, but the TV did not work, and my son ended up watching football on his phone. The wifi did not work at all either. The staff blamed their streaming service, but for $200/night, this was ridiculous that neither the TV nor the wifi worked.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 8일
We sincerely apologize for the disappointing experience you had during your stay at our hotel. Your feedback is important, and we are truly sorry for the inconvenience you faced with the non-functional TV and wifi.This is not the level of service we strive to provide, and we understand the frustration it must have caused. We are actively investigating and addressing the issues to ensure they are resolved promptly.Please know that your concerns are taken seriously, and we appreciate your understanding. We would like the opportunity to make amends and provide you with a much-improved experience. If you have any specific details or if there's anything else you would like to share, please contact our customer service team directly.We value your business and hope to have the chance to regain your trust in the future.Best regards,Holiday Inn Indianapolis

2/10 - 너무 별로예요

Jessica

2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 8일
We appreciate your review, and we're sorry to hear that your stay did not meet your expectations. Your feedback is valuable to us, and we would like to learn more about your specific concerns. Please provide additional details so that we can address any issues you may have encountered.Sincerely,Holiday Inn Indianapolis

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 4일
Your 5-star rating is greatly appreciated! We're delighted to have provided you with an enjoyable stay. Our team works hard to ensure guest satisfaction, and we're grateful for your positive feedback. We hope to have the pleasure of hosting you again soon.Sincerely,Holiday Inn Indianapolis

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 3일
We are delighted by your glowing feedback! It's fantastic to know that you enjoyed our amenities and services. Your satisfaction is our priority, and we look forward to hosting you again soon.Warm regards

2/10 - 너무 별로예요

Madeline

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
We walked an hour & fifteen min. to check in.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Thank you for sharing your recent experience. We apologize for the extended wait during check-in. Your feedback is valuable, and we're actively addressing the issue to enhance our service. We appreciate your patience and hope to welcome you back for a smoother stay in the future.Best,Holiday Inn Downtown Indianapolis

4/10 - 별로예요

Bruce

별로예요: 청결 상태, 직원 및 서비스
I was shocked to find out my room didn't have hot water.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 3일
We sincerely apologize for the inconvenience you experienced with the lack of hot water in your room. This is not the standard we strive for, and we appreciate you bringing it to our attention.To address this issue promptly, could you please provide us with more details about your stay or contact our guest services at 317-631-9000? We are committed to resolving this matter and ensuring a more comfortable experience for you in the future.Thank you for your understanding, and we look forward to the opportunity to make it right.Best regards,

4/10 - 별로예요

Frederick

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 3일
We're sorry to hear that your experience at our hotel did not meet your expectations. Your feedback is important, and we would like to gather more information to address any concerns you may have had. Please share additional details when convenient.Warm regards,Holiday Inn Indianapolis

8/10 - 좋아요

Greg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. No hot water was terrible
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 3일
Dear [Guest's Name],Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your positive comments about our great location.However, we sincerely apologize for any inconvenience you experienced with the hot water during your stay. Please be assured that we take this matter seriously, and our maintenance team is actively addressing the issue to ensure it is resolved promptly. Your comfort is our top priority, and we regret any disruption this may have caused.We value your input and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.If you have any further concerns or would like to discuss your stay in more detail, please feel free to contact our customer service team directly.Thank you again for choosing The Holiday Inn Indianapolis, and we look forward to the chance of hosting you again.Best regards,

4/10 - 별로예요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
My room was in good shape. Hallways need updating but nothing that would prevent me from going back. What would prevent me from returning is that this is my second stay here and the second time that there was absolutely no hot water. Also, the water valve to the toilet was turned off at arrival. They need a plumber .
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Thank you for your feedback. We're glad your room was satisfactory, but we apologize for the inconvenience with hot water and the toilet valve. We're actively addressing these plumbing issues. Please reach out directly so we can ensure your next stay is hassle-free.Best,Holiday Inn Downtown Indianapolis

10/10 - 훌륭해요

Heather 님, Markham

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If going to game at Lucas Oil stadium this is the place. So close and good prices. Big rooms. Nice and clean. Staff very friendly.
답변 제공: Manager 님, 2024년 1월 3일
Thank you for sharing your positive experience with us! We're thrilled to hear that our proximity to Lucas Oil Stadium, reasonable prices, spacious and clean rooms, and friendly staff contributed to your enjoyment. We appreciate your kind words and look forward to welcoming you back on your next visit.Best regards,Holiday Inn Indianapolis

6/10 - 괜찮아요

Kimberly

가족 여행
별로예요: 숙박 시설 상태 및 시설
No hot water
Booked a two night stay. We arrived Friday night, check-in and parking was easy. Starting Saturday we had no hot water and by the time we checked out Sunday they still haven't fixed the issue. On top of no hot water early Sunday morning at 3:40am we were woke up by two men banging on our door looking for chris who they met at the gastation across the street. My questions is how did these two men get to the 3rd floor in the early morning hours without being guest of the hotel.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 3일
Thank you for taking the time to provide us with detailed feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you encountered during your visit.Your experience falls short of our usual standards, and we genuinely apologize for any discomfort you endured. We appreciate your bringing these matters to our attention, as it allows us to improve and provide a better experience for our guests.To discuss your stay further or if you have any additional concerns, please do not hesitate to reach out to our customer service team directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience.

6/10 - 괜찮아요

Kaitlyn

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The hotel was conveniently located next to Lucas Oil Stadium. Easy to walk everywhere. Our room did not have hot water and was dirty. I complained and all I got was “thanks for letting us know”.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 3일
Thank you for sharing your recent experience. We appreciate your positive comments about our convenient location.However, we sincerely apologize for the inconvenience with the lack of hot water and cleanliness issues in your room. We take this feedback seriously and are actively addressing it with our teams.We regret any frustration caused by our initial response, and we assure you that your concerns are being thoroughly investigated. Your satisfaction is important to us, and we hope to have the opportunity to provide a much-improved experience in the future.If you have additional details or concerns, please contact our customer service team directly.Thank you for choosing The Holiday Inn IndianapolisBest regards,

10/10 - 훌륭해요

Da

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
10/10 I appreciate the wonderful services
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 3일
Thank you for your fantastic rating and kind words! We're delighted to hear that you had a wonderful experience with our services. Your appreciation means a lot to us. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share.We hope to welcome you back for another exceptional stay in the future!Best regards,Holiday Inn Indianapolis

2/10 - 너무 별로예요

Gregory

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Rats Found In Breakfast Area....
Rats filmed in the eatery area seen by my group. Everyone stopped eating and left the breakfast area.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Johnnie

2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 3일
Thank you for taking the time to provide your feedback on your recent stay with us. We appreciate your honest review and are grateful for the opportunity to address your experience.We're glad to hear that you chose our hotel for your stay. We understand that you've rated us as a 3-star establishment, and we value your input as it helps us identify areas for improvement.We would love to learn more about your specific thoughts regarding your stay so that we can better understand how we can enhance our services. Your satisfaction is our priority, and your insights are invaluable in our continuous efforts to provide a comfortable and enjoyable experience for our guests.If you have any specific concerns or suggestions, please feel free to share them with us. We are committed to making necessary improvements to ensure the best possible stay for our guests.We appreciate your patronage and hope to have the opportunity to welcome you back, providing an improved experience that exceeds your expectations.Warm regards,Holiday Inn Indianapolis

4/10 - 별로예요

Justin

출장 여행
별로예요: 직원 및 서비스
2023년 12월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 3일
Thank you for staying with us at the Holiday Inn Indianapolis! We hope to see you again soon.

4/10 - 별로예요

Fred

2023년 12월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
We appreciate your review, and we're sorry to hear that your stay did not meet your expectations. Your feedback is valuable to us, and we would like to learn more about your specific concerns. Please provide additional details so that we can address any issues you may have encountered.Sincerely,Holiday Inn Indianapolis

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Thank you for choosing our hotel and taking the time to share your wonderful 5-star review! We're thrilled to hear that you enjoyed your stay and that our team exceeded your expectations. Your positive feedback is truly appreciated, and we can't wait to host you again in the future.Warm regards,Holiday Inn Indianapolis

8/10 - 좋아요

Anna

8/10 - 좋아요

Antonio

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente ubicación
Es un hotel muy bien ubicado en el centro de Indianapolis, los restaurantes y lugares de diversión son accesibles caminando así como los estadios.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 19일
Agradecemos mucho tus amables palabras sobre nuestra ubicación en el centro de Indianápolis. Nos complace saber que disfrutaste de la conveniencia de tener restaurantes, lugares de diversión y estadios a poca distancia a pie. ¡Esperamos verte nuevamente en tu próxima visita a la ciudad!

6/10 - 괜찮아요

Joesph

별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 3일
We're glad to hear that you chose our hotel for your stay. We understand that you've rated us as a 3-star, and we value your input as it helps us identify areas for improvement.We would love to learn more about your specific thoughts regarding your stay so that we can better understand how we can enhance our services. Your satisfaction is our priority, and your insights are invaluable in our continuous efforts to provide a comfortable and enjoyable experience for our guests.Warm regards,

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 3일
Thank you for your review! We're thrilled you enjoyed your stay. Your feedback means a lot to us, and we look forward to welcoming you back soon.Best,Holiday Inn Indianapolis

8/10 - 좋아요

Craig

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to Lucas Oil Stadium.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Thank you for choosing to stay with us.We're delighted to hear that our proximity to Lucas Oil Stadium was convenient for you. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to let us know.We look forward to the opportunity to welcome you back on your next visit.Best regards,Holiday Inn Indianapolis