Hi Arthur,We truly apologize for your experience while staying with us. The hot water boiler had went out and we were not unaware until the morning of that why we had to do an emergency shut down. I wish we had known sooner to inform guest. Also thanks for bringing the tub to our attention it will be routed to the appropriate department. Please if we can do anything else for you feel free to reach out. -Thanks management 317-236-7480

Hi David,Thanks so much for staying with us and leaving us a 4 star. Hopefully we have earned your trust for a future visit and leave you with a 5 star stay.

Thank you for your great review. At Crowne Plaza, we work hard to offer high-quality service to every guest. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you'll visit us again soon.

We're sorry to hear you had a less-than-pleasant stay. We greatly appreciate your time to provide us with valuable feedback. We value our guests and strive to provide great service. If you would like to discuss this further, please reach out, as this is the only way we can improve. We sincerely hope to have the opportunity to serve you again in the future and exceed your expectations.

Hi Yohan,Thanks so much for your 5-star rating. Hopefully we see you again when you are back in Indy.

Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your valuable comments as they help us to continually improve our services.We're glad to hear that you found our hotel clean and well-located. We sincerely apologize for any inconvenience caused by the City's project across the street. This is impacting all businesses in the area. Please be assured that this is beyond our control, but we strive to minimize any disruptions for our guests.We understand the importance of comfort and ambiance, so we are scheduled for a renovation beginning in September. Thank you once again for choosing Crowne Plaza. We hope to have the opportunity to welcome you back and provide a more memorable experience.

Kasey, we're glad to see you enjoyed your stay!

Shaila, we're sorry to hear you had a less pleasant stay. We greatly appreciate your time to provide us with valuable feedback. We value our guests and strive to provide great service. If you would like to discuss this further, please reach out, as this is the only way we can improve. We sincerely hope to have the opportunity to serve you again in the future and exceed your expectations.

Tracy, we value our guest and their experience over all else so we're happy to hear you enjoyed your stay. We strive for all our guests to be welcomed and provided with great service. We are indeed looking forward to your next visit here!

Lindsay, We sincerely apologize for the inconvenience you experienced with the lack of hot water on the day of your checkout. Providing a comfortable and enjoyable stay for our guests is among our top priorities, and we regret that we fell short of meeting your expectations in this instance.This unexpected engineering issue was addressed swiftly, by the team, but we do acknowledge the impact it had on our guests. Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your feedback as it helps us improve our services for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to restore your confidence in our hotel during your next visit.

We sincerely apologize for the inconvenience you experienced with the lack of hot water on the day of your checkout. Providing a comfortable and enjoyable stay for our guests is among our top priorities, and we regret that we fell short of meeting your expectations in this instance.This unexpected engineering issue was addressed swiftly, by the team, but we do acknowledge the impact it had on our guests. Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your feedback as it helps us improve our services for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to restore your confidence in our hotel during your next visit.

Hi Michelle,Thanks so much for choosing our hotel for your lodging. We do appreciate your feedback and hope to serve you again in the future.

Hi Destiny,We truly apologize for the experience you had with us. I will get this information escalated to our housekeeping Manager so that we can be assured this will not happen moving forward. This is not the experience we wanted you to leave with. The 50 was a hold for incidentals we collect that from all guest. Upon checking yours was used towards your valet fee of 50. Again we truly apologize and hope that you will give us a chance to make it right .

Sofia, please accept our sincerest apologies for this situation! We certainly understand how this can be concerning and is not the experience we would want anyone to have. Again, we apologize for this experience and if you would like to discuss this further, please reach out to a member of our team.

Megan, thank you for rating the hotel! Please do not hesitate to reach out and provide any additional feedback on what we could have done better to exceed your expectations.

Thank you for your great review. Here at Crowne Plaza INDIANAPOLIS-DWTN-UNION STN, we work hard to offer high-quality service to every guest. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We made sure to share this feedback with our Front desk team to give them the recognition that they deserve. We appreciate having you as our guest, and we hope you'll visit us again soon.

We're sorry to hear you had a less-than-pleasant stay. We greatly appreciate your time to provide us with valuable feedback. We value our guests and strive to provide great service. If you would like to discuss this further, please reach out to any of our team member, as this is the only way we can improve. We sincerely hope to have the opportunity to serve you again in the future and exceed your expectations.

Matthew, thank you for rating the hotel! It was our pleasure to have you as a guest. And please accept our sincerest apologies for your vehicle.

Rodney, we're glad to see you enjoyed your stay!

Joe, thank you for taking the time to leave us a review! We appreciate your patronage and look forward to your next visit.

Jeff, we're glad to see you enjoyed your stay!

Daniel, we're glad to see you enjoyed your stay!

Angela, We are delighted to hear that you enjoyed the novelty and ambiance of our accommodations!We do thank you for your feedback about our other hotel amenities, as we always want to continue to raise the bar for our guest.

Thank you for your great review. We work hard to offer high-quality service to every guest. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We made sure to share this feedback with Marcia to give her the recognition that she deserves. We appreciate having you as our guest, and we hope you'll visit us again soon.

Hi Michael,Thanks so much for choosing our property to celebrate you and your wifes anniversary. We were happy to be apart of it. Hopefully we see you again for a future stay.

Brandon, we're glad to see you enjoyed your stay!

Matthew, please accept our sincerest apologies for this situation! We certainly understand how this can be concerning and is not the experience we would want anyone to have. We greatly appreciate your time to provide us with valuable feedback. If you would like to discuss this further, please reach out, as this is the only way we can improve. We sincerely hope to have the opportunity to serve you again in the future and exceed your expectations.

Rene, thank you for taking the time to rate our hotel. We're sorry to hear you had a less-than-pleasant stay. We greatly appreciate your time to provide us with valuable feedback. We value our guests and strive to provide great service. If you would like to discuss this further, please reach out, as this is the only way we can improve. We sincerely hope to have the opportunity to serve you again in the future and exceed your expectations.

Susan, thank you for your great review. Here at Crowne Plaza INDIANAPOLIS-DWTN-UNION STN, we work hard to offer high-quality service to every guest. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you'll visit us again soon.

Daniel, thank you for rating the hotel! Please do not hesitate to reach out and provide any additional feedback on what we could have done better to exceed your expectations.

It was our pleasure to have you as a guest. If you would like to share with our team what we could have done to exceed your expectations and ensure you had a great experience, please don't hesitate to reach out. We value your feedback and your time to leave us a review. Thank you!

Shane, please accept our sincerest apologies for this situation! We certainly understand how this can be concerning and is not the experience we would want anyone to have. Since our property is centrally located in the heart of downtown, we do have security to deter this type of walk-in traffic, as much as possible. Again, we apologize for this experience and if you would like to discuss this further, please reach out to a member of our team.

Lia, thank you for taking the time to rate our hotel. We're sorry to see we fell short of your expectations. We strive to provide every guest with exceptional service. Any feedback you may have will help us raise the bar, so please feel free to reach out with any additional details. We hope we have the pleasure of welcoming you back to Crowne Plaza and exceeding your expectations.

We're sorry to hear you had a less-than-pleasant stay. We greatly appreciate your time to provide us with valuable feedback. We value our guests and strive to provide great service. If you would like to discuss this further, please reach out, as this is the only way we can improve. We sincerely hope to have the opportunity to serve you again in the future and exceed your expectations.

Thank you for your feedback, we're glad to hear you enjoyed your stay with us!

Jean Ann, Thank you for rating your stay. If you would like to provide additional feedback to our team about what we could have done to exceed your expectations and ensure you had a great experience, please don't hesitate to reach out. We value your feedback.

Dear Rita,We're sorry to hear you had a less-than-pleasant stay. We greatly appreciate you providing this valuable feedback, as this is the only way we can improve. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for choosing Crowne Plaza INDIANAPOLIS-DWTN-UNION STN.Sincerely,Charmaine EnopiaAssistant Front Office Manager

It was our pleasure to have you as a guest. If you would like to share with our team what we could have done to exceed your expectations and ensure you had a great experience, please don't hesitate to reach out. We value your feedback, and your time rate our property. Thank you!

Scott, thank you for rating the hotel! Please do not hesitate to reach out and provide any additional feedback on what we could have done better to exceed your expectations. We hope that you will give us the opportunity to serve you again in the future.

David, it's always great to hear that we've provided great service because we value our guests. We strive for all our guests to be welcomed and provided with great service. I apologize for the maintenance inconveniences; we'll be sure to review our operational processes to ensure this doesn't continue to be an issue. Thank you for taking the time to leave us a review!

David, thank you for rating the hotel! It was our pleasure to have you as a guest. If you would like to share with our team what we could have done to exceed your expectations and ensure you had a great experience, please don't hesitate to reach out. We value your feedback and your time to leave us a review. Thank you!

Melissa, thank you for your feedback and the time to leave us a review.

Lawrence, thank you for taking the time to leave us a review! We appreciate your patronage.

Dear Melanie,Thank you so much for your exceptional rating. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza INDIANAPOLIS-DWTN-UNION STN.Sincerely,Charmaine EnopiaAssistant Front Office Manager

Cynthia, we value our guest and their experience over all else so we're happy to hear you enjoyed your stay! Thank you for your feedback about the gift shop toiletries, we'll be sure to look into this further.

Hi Paul,Thanks for staying with us and taking the time out to leave us a 5-star review. We most definitely appreciate it and hope to see you again when in Indy.

Suzanne, thank you for your feedback, we're glad to hear you enjoyed your stay with us!