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홀리데이 인 익스프레스 & 스위트 인디애나폴리스 웨스트 - 에어포트 에어리어, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 익스프레스 & 스위트 인디애나폴리스 웨스트 - 에어포트 에어리어, IHG 호텔
5855 Rockville Road, Indianapolis, IN

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 460개" "
평점 8 - 좋아요. 1000개 이용 후기 중 299개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 125개" "
평점 4 - 별로예요. 1000개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 54개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Emma 님, Honolulu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean!
everything was great although it was only one day. the room was clean and neat. like the experience in another holiday inn the price is reasonable and the breakfast is good. staff was nice and i liked that i could use hot water on the lobby floor. since this place is close to the airport, it is needed to check the schedule. sam's club is in 2 minutes walking distance.
답변 제공: Hotel Staff 님, 2016년 7월 16일
Dear Guest, We can not say thank you enough for your kind words and it was our sincere pleasure to hear the little things we do don't go unseen. Your feedback will be shared with our entire team as reinforcement to improve our service standards. Regards Hotel Staff

10/10 - 훌륭해요

Dwight

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was friendly. Bad words extremely comfortable decent price. Only thing I didn't like breakfast ended on a sunday at nine thirty
2024년 4월에 1박 숙박함
답변 제공: Ellen Rozens 님, 2024년 4월 22일
Dear Dwight, Thank you so much for taking the time out of your day to leave us a review. yes breakfast is served everyday from 6:30am-9:30am. We apologize for any inconvenience.

10/10 - 훌륭해요

seth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good!
2024년 4월에 1박 숙박함
답변 제공: Ellen Rozens 님, 2024년 4월 22일
Dear Seth,Thank you for taking the time out of your day to leave us a review.

10/10 - 훌륭해요

Harikrishnan

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Ellen Rozens 님, 2024년 4월 22일
Dear Harikrishnan,Thank you so much for taking the time out of your day to leave us a review!

10/10 - 훌륭해요

Jennifer

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Ellen Rozens 님, 2024년 4월 22일
Dear Jennifer, Thank you for taking the time out of your day to leave us a review.

6/10 - 괜찮아요

Sarah

가족 여행
좋아요: 청결 상태
Although the property appeared to be recently renovated, the room was oddly appointed and could have used a bit more furniture and decor to feel finished. There was also an unfavorable odor in the lobby and elevator. The traffic noise from the highway was audible throughout the night. However, the comfortable bed and quality breakfast were up to the usual HIE standard.
2024년 4월에 1박 숙박함
답변 제공: Ellen 님, 2024년 4월 8일
Good Morning, We are sad to hear your stay didn't meet up to your expectations.We hope you give us another chance in the near future. Have a great day.

10/10 - 훌륭해요

Susan

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff and very clean
2024년 3월에 1박 숙박함
답변 제공: Ellen 님, 2024년 3월 31일
Thank you so much for taking the time out of your day to leave us a review. We are pleased to hear you enjoyed your stay. We look forward to hosting you again soon!

10/10 - 훌륭해요

Kristen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have enjoyed our stay.
2024년 3월에 1박 숙박함
답변 제공: Ellen 님, 2024년 3월 25일
Dear Kristen,Thank you for taking the the time out of your day to leave us a review. We are happy to hear you enjoined your stay.

10/10 - 훌륭해요

LoRen

연인과의 여행
좋아요: 편의 시설/서비스
Great hotel and great service!
2024년 3월에 1박 숙박함
답변 제공: Ellen 님, 2024년 3월 21일
Dear LoRen,Thank you so much for taking the time out of your day to leave us a great review. Have a great day!

10/10 - 훌륭해요

Ellie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Immaculate common areas and room. Friendly and accommodating staff. Only downside was hot tub did not work.
2024년 3월에 3박 숙박함
답변 제공: Ellen 님, 2024년 3월 21일
Dear Ellie, Thank you so much for taking the time out of your day to leave us such a great review! Unfortunately, we don't have a hot tub. I'm sure years ago that's what it was though. So sorry for the inconvenience and we hope you choose to stay with us again in the near future.

10/10 - 훌륭해요

Michelangelo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean , parking limited
2024년 3월에 1박 숙박함
답변 제공: Ellen 님, 2024년 3월 21일
Dear Michelangelo,Thank you so much for taking the time out of your day to leave us a review. We do apologize about the parking lot not being a bigger area. We hope you give us another chance in the ear future!

10/10 - 훌륭해요

Aaron

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Needed a room for a Conversation in Indianapolis, came across this room. Price was very competitive, and great value. Once checked in, the room was great, clean, and comfortable amenities. My only issue was a tiny bathroom area, but I'm a big guy so.....I would definitely stay here again.
2024년 3월에 1박 숙박함
답변 제공: Ellen 님, 2024년 3월 8일
Dear Aaron, Thank you for taking the time out of your day to leave us a review. We are happy to hear you enjoyed your stay. We look forward to hosting you again in the near future.

8/10 - 좋아요

Gayle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was good. The shower was beautiful but you either have to have scalding hot water or cold water could not get it to warm.
2024년 2월에 1박 숙박함
답변 제공: Ellen 님, 2024년 3월 3일
Dear Gayle, We are sorry to hear about the hot water issue. This is something we will look in to. We hope you will give us another chance in the near future.

8/10 - 좋아요

Tracy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The cleanliness, room design and staff friendliness are the top features. I liked the hard floors throughout and the room design. The things that could be improved on: There was a good 2 inches under the door that brought in a lot of hallway noise. There was no bolt on the inside that you flip to ensure no one can get in even if they have a keycard. This made me nervous as a woman traveling alone. The last day, there was no hot water. I'm not a fan of cold showers. The walls were thin and the guy in the next room talking on his phone kept me up into the wee hours. The staff was very friendly and helpful!
2024년 2월에 3박 숙박함
답변 제공: Ellen 님, 2024년 3월 3일
Dear. Tracy, WE are so sorry to hear about the inconveniences. I will defiantly have our maintenance crew look into those issues. As far as the hot water we did have an emergency and had to shut the water off drain the tank and refill it. Unfortunately, it takes a while for it to fill back up and become hot again. We hope you give us another try in the near future.

10/10 - 훌륭해요

Abdelkader

2024년 2월에 4박 숙박함
답변 제공: Ellen 님, 2024년 3월 21일
Dear Abdekader, Thank you for taking the time out of your day to leave us a review.

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Ellen 님, 2024년 3월 3일
Dear Mary, Thank you for the 5 star review!

8/10 - 좋아요

Matt

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is well maintained the pool is nice just a side note don't look at the picture of the pool because you'll think there's a hot tub there is no hot tub the breakfast buffet had a lot to choose from
2024년 2월에 1박 숙박함
답변 제공: Ellen 님, 2024년 2월 6일
Good Morning! Thank you for taking the time out of your day to leave us a review. That is correct we do not have a hot tub just an indoor heated pool. We are happy to hear you had a great stay.

6/10 - 괜찮아요

Aubrey

The phone and soap dispenser were broken. Road noise and neighbor noise made it difficult to sleep. Could not get room to heat up. Breakfast was great!
2024년 1월에 2박 숙박함
답변 제공: Ellen Rozens 님, 2024년 1월 28일
Good Morning Aubrey, I am so sorry about any inconveniences. This is something we will be looking into. Wee you give us another chance in the near future.

10/10 - 훌륭해요

Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Indy Trip
I will bw staying here again.
2024년 1월에 2박 숙박함
답변 제공: Ellen Rozens 님, 2024년 1월 23일
Thank you so much for taking the time out of your day to leave us a review. We are pleased to hear you had a great experience and we look forward to hosting you again.

10/10 - 훌륭해요

Paige

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Ellen 님, 2024년 3월 3일
Dear Paige,Thank you for the 5 star review!

2/10 - 너무 별로예요

Jason

2024년 1월에 2박 숙박함
답변 제공: Ellen 님, 2024년 3월 8일
We are saddened to see such a low rating. Please let us know what we could have done better.

8/10 - 좋아요

Richard

2024년 1월에 1박 숙박함
답변 제공: Ellen 님, 2024년 3월 8일
Thank you for taking the time out of your day to leave us a review. We are happy to see you enjoined your stay.

10/10 - 훌륭해요

Debra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't like parking. The parking area was to small for everyone to park. The staff was polite and helpful when we had an issue with kids slamming doors and yelling in the hallway late at night they resolved the issue.
2024년 1월에 2박 숙박함
답변 제공: Ellen 님, 2024년 1월 15일
Dear Debra, Thank you for taking the time out of your day to leave us a review. We are pleased to hear that our staff was friendly and helpful. Sorry to hear about the parking issue. We do have additional parking across the parking lot that your more than welcome to use.

10/10 - 훌륭해요

Buddy

아이를 동반한 가족 여행
2024년 1월에 1박 숙박함
답변 제공: Ellen 님, 2024년 3월 3일
Dear Buddy,Thank you for the 5 star review!

10/10 - 훌륭해요

Julie 님, Fort Wayne

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and convenient to the airport. Room was very spacious and clean. Bed was comfortable! The provided breakfast was also great!!
2024년 1월에 1박 숙박함
답변 제공: Ellen 님, 2024년 1월 14일
Thank you so much for taking the time out of your day to leave us a review. We are thrilled to hear you enjoyed your stay!

8/10 - 좋아요

Roger

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Value
Beds are comfortable, good size TV, awesome breakfast, pool was wonderful. Only bad part was that the elevator quit working and being on the fourth floor made it an interesting morning.
2024년 1월에 1박 숙박함
답변 제공: Ellen 님, 2024년 1월 9일
Good Morning! Thank you for taking the time out of you day to leave us a review. We are happy to hear your overall stay was pleasant. We do apologize about the unfortunate event with the elevator. We made sure to call someone out immediately to have them take a look at it. Again we apologize for the inconvenience and hope you give us another chance in the near future.

8/10 - 좋아요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel was modern and clean. My only complaints would be that the elevator was closed the entire morning we were there, and going up and down 4 flights of stairs wasn't easy for my pregnant wife. The other issue was the hot tub was ice cold. Overall nice hotel with good breakfast
2024년 1월에 1박 숙박함
답변 제공: Ellen 님, 2024년 1월 9일
Good Morning, Thank you for taking the time out of your day to leave us a review. We do apologize about the elevator. That was an unfortunate event that was out of our control. However we did call to have it looked at immediately. As far as the hot tub we don't have one. We only have an indoor pool. So again we apologize for any inconvenience and hope you give us another chance in the near future.

8/10 - 좋아요

Rodney

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Cynthia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kofi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to be
2023년 12월에 1박 숙박함
답변 제공: Ellen 님, 2024년 3월 3일
Dear Kofi, Thank you for the 5 star review!

10/10 - 훌륭해요

RUSS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Well kept and clean. Employees were all friendly especially since they were working on Christmas!!
2023년 12월에 1박 숙박함

8/10 - 좋아요

Andrea

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Ellen 님, 2024년 3월 8일
Thank you for leaving us a review.

10/10 - 훌륭해요

Sally

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay
Great stay, clean, nice hotel, always a great experience at this hotel. Quiet room and friendly staff No issues.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Brian

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Karl

2023년 12월에 1박 숙박함

8/10 - 좋아요

Joe

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Ray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was fine but walls were a bit thin for neighboring rooms
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Antonio

별로예요: 청결 상태, 직원 및 서비스

8/10 - 좋아요

Sally

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall good
The room was clean and nice. desk staff was friendly Housekeeping did randomly walk in while we were sleeping hours before check out time which was super uncool
2023년 11월에 1박 숙박함

8/10 - 좋아요

gonzaga

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Our stay was ok
2023년 11월에 2박 숙박함

8/10 - 좋아요

Paul

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Traffic was noisy. Check in was pleasant & room was clean.
2023년 11월에 1박 숙박함
답변 제공: Ellen 님, 2023년 11월 13일
Mr. Paul,Thank you for taking the time out of your day to leave us a review. We are happy to hear your overall stay was up to your expectations.

10/10 - 훌륭해요

Cornelis 님, Den Haag

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gerenoveerd hotel, ruime kamers met nieuw meubilair. Geen tapijt op de vloer maar een laminaatvloer. Dit voelt veel schoner aan. Zeer uitgebreid ontbijt buffet. Het hotel ligt tegen de snelweg aan, dus verkeersgeluid hoor je wel in de kamer.
2023년 11월에 4박 숙박함
답변 제공: Ellen 님, 2023년 11월 13일
Cornelis, Thank you for taking the time out of your day to leave us a review. We are happy to hear you enjoyed your stay. Have a great day!

10/10 - 훌륭해요

Karl

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: RDOS 님, 2023년 10월 31일
Thank you for being our Guest and for completing the survey..

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great motel, HORRIBLE shower
This was a great motel, very attractive, and the staff were very kind and helpful. The areas of the motel we saw were all well maintained and very clean. The complimentary breakfast was amazing! Our room was wonderful! The one thing that WAS NOT good was the shower. Evidently, the eco-savings folks in this company are so radical, they do not want a person to get wet when they shower! It was THE WORST SHOWER of any motel I have ever stayed in.
2023년 10월에 1박 숙박함
답변 제공: Ellen 님, 2023년 10월 30일
Dear Stephen, Thank you for taking the time out of your day to leave us a review.We appreciate all the feedback. We are so sorry to hear about the water pressure. This is something we called a plumber out to take a look at. Again, we do apologize for any inconvenience.We hope you give us another chance.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
moose
I am a business traveler. And have been traveling for many years. This is in my top 5 hotels i have stayed at, for cleanliness, great breakfast, not perfect but good. Towels don't feel like sandpaper. Quiet, even though the interstate is near. The only thing bad is the roads around Indianapolis have more pot holes than the moon
2023년 10월에 1박 숙박함
답변 제공: Ellen 님, 2023년 10월 28일
We just want to thank you so much for taking the time out of your day and leaving us such a great review!We are pleased to hear your stay met your expectations! Can't wait to have you back! enjoy your day!

6/10 - 괜찮아요

Bryan

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
There was limited parking and the surrounding area was run down.
2023년 9월에 1박 숙박함
답변 제공: Ellen 님, 2023년 10월 19일
We would like to apologize for the inconvenience of having confined surroundings for parking. However we are a very established hotel that has been in the are for over two decades.The surrounding area is fairly dated due to many of the homes in the area dating back to the 1960's and 1970's. Both of these aspects are thing that are out of our control.We hope that our team as well as our accommodations were pleasant and that you enjoyed your stay within our premises.

8/10 - 좋아요

Kylee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Deanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a very nice stay. The hotel was clean and the staff was very friendly and helpful. Would definitely stay there again.
2023년 10월에 1박 숙박함
답변 제공: Sincerely, Ellen Rozens 님, 2023년 10월 13일
Thank you for taking the time out of your day to leave us a review. We appreciate the feedback and are happy to hear you would stay again. Hope we see you again in the near future!

10/10 - 훌륭해요

Lynn

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy stay
2023년 10월에 1박 숙박함
답변 제공: Sincerely, Ellen Rozens 님, 2023년 10월 11일
Anthony, Thank you for taking the time out of your day to leave us a review. We are happy to hear that your stay was up to your expectations.