Dear Lucy, We sincerely apologize for the inconvenience you experienced due to the miscommunication regarding your late-night arrival. Your comfort is important to us, and we understand the frustration caused by this oversight. We regret any inconvenience and stress you endured as a result. Rest assured, we will address this issue with our team to prevent similar incidents in the future. We appreciate your understanding and patience during this time. We would be grateful for the opportunity to provide you with a much-improved experience if your travels bring you back to the area again. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear VENUS, Thank you for sharing your experience. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Pamela, We regret the inconvenience you experienced during your stay. Your feedback is concerning, and we apologize for any disruption caused. We understand the frustration and would like to assure you that we take these matters seriously. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience.Sincerely,Hotel Management

Dear Erik, Thank you for choosing us and sharing your feedback. We appreciate your feedback regarding your stay. It's great to hear that you found our staff to be pleasant. We apologize for the issues you encountered with the room's cleanliness, the bed comfort, and the tap water. Please know that we value your comments and will use them to improve our services continually. Your comfort and satisfaction are important to us, and we hope you'll consider staying with us again in the future.Sincerely,Hotel Management

Dear Md Sabbir, Thank you for choosing us for your stay. We regret that we fell short of your expectations during your visit. We take pride in delivering exceptional hospitality to our guests and apologize for failing to meet our standards. We value your feedback and will use it to improve our services in the future. We hope you will consider giving us another chance to exceed your expectations in the future. We appreciate your understanding and look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Heather, Thank you for sharing your feedback with us. We're glad to read that our General Manager provided helpful and courteous service during your stay. However, we apologize for the behavior of the night shift staff. We'll address this matter promptly to ensure all our guests receive the utmost respect and assistance. Your satisfaction is our priority, and we hope to welcome you back for an improved experience.Sincerely,Hotel Management

Dear Dontina, Thank you for the feedback about your stay at our hotel. We are happy to switch you to another room which you find much better for your visit. However, we apologize for the cleanliness issues in some areas you mentioned. We believe in providing every guest with outstanding hospitality and a clean environment; therefore, we truly regret this was not your experience. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent visit you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for the feedback about your stay at our hotel. We apologize for the service concerns you had with the check-in. We believe in providing every guest with outstanding hospitality; therefore, we truly regret this was not your experience. This issue will be addressed appropriately, and we are grateful you brought this to our attention. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent visit you deserve.Sincerely,Hotel Management

Dear Harold, Thank you for your review and for letting us know what you enjoyed most about your visit. However, we are sorry for the maintenance issues you had in your room, and we appreciate you bringing this to our attention. We want to provide every guest with a seamless, outstanding experience; therefore, we look forward to having you stay with us again so we can show you our dedication to exceptional hospitality.Sincerely,Hotel Management

Dear Scott, Thank you for choosing our hotel for your recent visit to the city. Our guests' comfort is always our top priority; therefore, we apologize if we did not properly service your room. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

Dear Tori, Thank you for being a guest at our hotel. We are sorry to hear about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon for a much-improved experience.Sincerely,Hotel Management

Thank you for taking the time to review and rate your stay with us, Robi. We would love to welcome you back the next time that your travels bring you this way!

Thank you for your review. We are so sorry that you did not enjoy your time. We do wish you all the best in your future travels.

Thank your for rating your stay with us! We are so happy to see the great rating and would love to welcome you back!

Thank you for taking the time to review your stay with us. We are so sorry that your stay was impacted by unpleasant odors. We will communicate these details to our housekeeping team at the property in order to avoid these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.

Thank you for taking the time to review your stay with us, Djennie. We sincerely apologize for the issues that you experienced with the overall cleanliness and unpleasant odors that were present during your time with us. We can certainly understand your frustration regarding these issues and hope that you give us another chance to show you a much better experience the next time your travels bring you this way.

Thank you for taking the time to rate and review your stay with us, Mary. We are thankful for the great rating, but apologize for the issue that you experienced with the noise levels. We are always looking for ways to improve and we will use your feedback to do just that. We do hope that your future travels are both comfortable and pleasant.

Oh no! We are terribly sorry to hear about your troubling experience, Andrea. We can certainly understand your frustration regarding the cleanliness issues, along with the customer service. I can assure you that we will communicate these concerns with our housekeeping and front desk team in order to avoid this experience for any of our future guests. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.

Thank you for sharing your experience, Arianne. I'm so sorry for all the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you. We will make sure that we address the issues with the overall cleanliness, noise levels and safety with our team at the property directly. We do hope that all your future travels are wonderful ones.

Thank you for taking the time to rate and review your stay, Stephanie. It is disappointing to see that you experienced these issues during your stay with us. We can understand your frustration regarding the offensive odors, pest sightings and cleanliness issues. We will make sure that we communicate these concerns with our team at the property so that we can avoid these issues in the future. Best wishes in all your future travels.

We appreciate you taking the time to share your experience with us, Alla. We hate to see that you did not receive the high-level of service that we are typically known for. Our team works hard to deliver an exceptional experience and we can't tell you how disappointed we are to see that this is not what you received.

Hello Jason. Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.

Thank you so much for reviewing your stay with us. We are so happy that you enjoyed our pet friendly atmosphere and our super friendly staff. We would love another opportunity to host you the next time you are in the area.

Thank you for reviewing your stay with us. We are troubled to learn that this was your experience and hate that these issues impacted your time with us. We will make sure that we address your feedback with our front desk team so that we can improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.

Courtney, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.