“Our check-in experience was extremely disappointing.
Upon entering the room assigned to us, we discovered that it had not been cleaned. Towels were scattered throughout the room, and the rubbish bin was still full, indicating that the room had not been prepared for incoming guests.
We had to return to the front desk to report the issue, after which we were assigned another room on a different floor. This caused significant inconvenience, as my entire family, including my elderly mother who has...
“Our check-in experience was extremely disappointing.
Upon entering the room assigned to us, we discovered that it had not been cleaned. Towels were scattered throughout the room, and the rubbish bin was still full, indicating that the room had not been prepared for incoming guests.
We had to return to the front desk to report the issue, after which we were assigned another room on a different floor. This caused significant inconvenience, as my entire family, including my elderly mother who has...
Kwong Nam