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Hotel Los Arcos Holbox

2.0 star property
A peaceful retreat with a welcoming terrace awaits travelers looking to relax or venture to nearby beaches on Mexico's beautiful Holbox Island

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Hotel Los Arcos Holbox sits in the city center yet provides a quiet escape with its garden and inviting terrace. The property earns positive reviews for its convenient location near Holbox Beach, and travelers appreciate the complimentary WiFi available in common areas.

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking included
  • Air conditioning
  • Housekeeping

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May 25 - May 26
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before midnight

Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 35.19 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and window guards

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Los Arcos Holbox pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Los Arcos Holbox?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Los Arcos Holbox?

Check-out is at midnight.

Where is Hotel Los Arcos Holbox located?

Located in the heart of Isla Holbox, this hotel is within a 10-minute walk of Yum Balam Nature Reserve and Holbox Beach. Holbox Church and Main Square are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.2

Good

7.2

Cleanliness

9.0

Location

7.4

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 67 out of 307 reviews
Rating 8 - Good. 109 out of 307 reviews
Rating 6 - Okay. 78 out of 307 reviews
Rating 4 - Poor. 22 out of 307 reviews
Rating 2 - Terrible. 31 out of 307 reviews

Reviews

Verified

6/10 Okay

ARTURO

Liked: Cleanliness, staff & service
Disliked: Room comfort
Location great, service was very good. Room was small and the beds were very old and not comfortable
Stayed 4 nights in Feb 2023
Verified

8/10 Good

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Clean. I didn’t like that it was close to a bar, we were traveling with kids. The night we stayed there it was very noisy at night. But I don’t know if every night it’s like that. Good place to stay for young people, not families.
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Karola

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I booked this for someone else and we knew it was going to be very basic but once there it was so depressing I had to move this person somewhere else. The toilet wasn’t working properly and the back room faced an alley full of trash.
Verified

8/10 Good

HARUT

Liked: Staff & service
Disliked: Cleanliness
Very little water coming into unit
Stayed 2 nights in Dec 2023
Verified

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
extremly old and dirty, have a huge problem with water, you can`t take a shower, can`t use the toilett, can`t wash your teeth.
Stayed 1 night in Sep 2022
Verified

6/10 Okay

Jesus

Disliked: Staff & service, amenities
Muy céntrico lugar, pero deberían de invertirle más o hacerle una renovación al hotel, la TV no sirve, el agua se va por horas, lo demás todo bien
Stayed 1 night in Jan 2025
Verified

2/10 Terrible

Sairi

Disliked: Cleanliness, staff & service, property conditions & facilities
Realmente todo es terrible, sucio, viejo, no conocen las escobas ahí, jajaja no sabíamos si reír o llorar
Stayed 1 night in Jan 2025
Verified

2/10 Terrible

Aurora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular!! No internet! No jabón para bañar!! Sin contactos de luz el cuarto
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Armando Arturo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único rescatable que tiene rescatable es la ubicación frente al parque y el sitio de taxis El hotel no es nada como lo describen y se aprecia en las fotos. Llegamos el día 3 de Agosto 2024, recepción nada agradable ya ni hablemos de los cuartos, Camas muy incómodas, el baño muy maltratado y aspecto sucio al igual que las camas. El olor parecía que estábamos sobre la fosa séptica. además que sin agua y no se comentó nada en recepción. Tuvimos que cambiarnos de hotel pues ibamos en familia , eramos 8 personas y afortunadamente hubo disponibilidad en otro hotel se llama Mistroz-Mayan, la atención super bien. Ahora bien regresando al hotel los Arcos, le dijimos al de recepción nuestra opinión y pues como era de esperarse su reacción fue de indiferencia, y no hizo por la hacer aunque sea una devolución ni darnos alguna opción de regresar una parte de lo que pagamos, aunque no es gravoso pero bueno, por $200 pesos más desde un inicio hubiesemos elegido el 2do hotel.
Stayed 2 nights in Aug 2024
Verified

2/10 Terrible

victor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimos servicio, personal mal encarado
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

ADRIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta en la parte central del pueblo. Es cómodo y accesible
Stayed 2 nights in Oct 2023
Verified

8/10 Good

RICARDO Nuñez

Liked: Cleanliness, staff & service
Buen hotel considerando relación precio - ubicación ya que está situado en el mero corazón de holbox con la playa a pocos metros y rodeado de muchos lugares de interés
Stayed 2 nights in Nov 2022
Verified

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Viejo y feo
Stayed 2 nights in Aug 2022
Verified

8/10 Good

erendira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
me gustó la ubicación, la tranquilidad y lo seguro del lugar. lo único seria la poca recepción del internet.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper amables, súper limpio súper bonito. Repito sin pensarlo la próxima ve que regrese
Stayed 1 night in Aug 2022
Verified

8/10 Good

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general me agrado mucho este hotel ya que esta muy céntrico y es de fácil acceso para los restaurantes, tiendas y playa de Holbox, lo recomiendo amplia mente ya que si buscas un hotel con lo necesario este es el adecuado.
Stayed 1 night in Jul 2022
Verified

2/10 Terrible

CLAUDIA GARAY

Disliked: Staff & service, amenities, property conditions & facilities
Pésima
Stayed 2 nights in Jul 2022
Verified

2/10 Terrible

Jose Abraham

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel sucio y en mal estado

El hotel está muy sucio, fotos engañosas en la aplicación, no lo recomiendo, camas en muy mal estado viejas, sabanas sucias, almohadas sucias, con cucarachas rondando por la cama, baño viejo y sucio, sin conrtina, el agua se estanca en el suelo del retrete, mal olor en general en todo el hotel, no lo recomiendo nada
Agua sucia de alcantarilla en el hotel
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Pedro

Liked: Cleanliness, staff & service

Cambio de colchones

Los colchones ya están sumidos y gastados...
Stayed 2 nights in Jun 2022
Verified

2/10 Terrible

Ma azucena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Está demasiado deteriorado, la limpieza es pésima solo la ubicación es lo único satisfactorio.
Stayed 4 nights in Jun 2022
Verified

4/10 Poor

Joey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It does not have wifi. And the staff was not at the desk when we got there. So we’re we’re just standing there for at least 10 mins waiting with all our things to be attended to.
Stayed 1 night in May 2022
Verified

8/10 Good

Nebi

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location is excellent . Right in the central park . I didnt hear any noise once in room but just step outside and you are in the middle of everything and just 2 streets away from beach. The beach is more nicer the further north you go , keep that in mind . If u want great street food and central location to parties , this is it . Also only short walk to the ferry
Stayed 2 nights in Apr 2022
Verified

8/10 Good

Anahi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La mejor ubicación en holbox la habitación cómoda y con lo indispensable cama buena baño con agua caliente todo en buenas condiciones excelente precio sin duda regresaré
Stayed 3 nights in Apr 2022
Verified

4/10 Poor

ERIKA AIDETH TENORIO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Falta mucha limpieza, poca atención del personal el hotel es accesible a pie.
Stayed 1 night in Jan 2022
Verified

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, room comfort
We had a balcony room and enjoyed our stay. Great location
Stayed 3 nights in Jan 2022