The reception crew are not friendly and there is one crew very hard sell the cruise tour, even we said we just arrived here (evening time already) and will consider later after dinner cuz we are tired and hungry, but he very rude said give us 30 mins for consideration and is like if we don’t buy the tour from him, he will be unhappy.
After we buy the tour, he just treat us like nothing. Very rude.
Then my sis suddenly sick cannot join the cruise tour, we asked if can cancel one pax and get refund. He called and asked, said cannot refund as they have prepared our food (for 6 pax). But when we reach there and ask for one more food (cuz we paid for 6) but the cruise staff said cannot cuz one pax already canceled. Apparently the food is not prepared yet when we asked for cancellation. So we are paying for 6 pax but only get 5 pax of food.