6/10 - 괜찮아요
Ashley
연인과의 여행, 가족 여행
2024년 5월 20일
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We came to Ixtapa to visit family and stayed here at Las Brisas for two nights. Night one was exceptional service from the staff, we ended up needed to book a second room and Jairo was phenomenal in attending us and making sure we were able to book the adjoining room to our original. We had booked the breakfast package and the rooms came with a complimentary water bottle and slippers. The breakfast buffet was amazing, lots of variety and great service from the staff. Night two was a completely different story. Upon arriving to the hotel in our family's vehicle, the parking attendant questioned if we were guests at the hotel. Something they did not ask the night before despite arriving in the same vehicle. We found this odd and upon
arriving to the top to the entrance the attendant was speaking about us on his radio and continued to stare. This made us extremely uncomfortable. My husband brought this to the attention of the staff, however, there was no manager available. Upon arriving to the room, we were greeted with a giant cockroach on the wall. My husband killed it and took a picture and we also brought this to the attention of the staff. They quickly changed us rooms and let us know they would fumigate the room. The next day we greatly enjoyed the breakfast buffet once again with different offerings and breathing views. 3/5 for cleanliness and experience but 5/5 to Jairo specifically for being the most professional staff member we encountered and for all his help.
Ashley
2024년 5월에 2박 숙박함