객실 내 금고, 암막 커튼, 다리미/다리미판, 무료 유아용 침대

이코노 로지 인 & 스위트 여행 후기

2 out of 5
이코노 로지 인 & 스위트
1890 Highway 45 Byp, Jackson, TN

이용 후기

6.0
평점 10 - 훌륭해요. 411개 이용 후기 중 68개" "
평점 8 - 좋아요. 411개 이용 후기 중 94개" "
평점 6 - 괜찮아요. 411개 이용 후기 중 83개" "
평점 4 - 별로예요. 411개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 411개 이용 후기 중 95개" "

6.0/10

청결 상태

7.0/10

직원 및 서비스

4.8/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a very nice property.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Carol,We appreciate your positive feedback on our property. We strive to provide a pleasant experience for all our guests. Thank you for acknowledging our efforts to maintain high standards.

10/10 - 훌륭해요

Caren

Thank you
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Caren,We appreciate your feedback and regret to hear your experience did not meet expectations. If you would like to discuss your stay further, please contact our management team directly. Your comments are valuable in helping us improve our services for all guests.

2/10 - 너무 별로예요

Grace

별로예요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

10/10 - 훌륭해요

Luis

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 3일
Hello Luis,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another outstanding stay!

8/10 - 좋아요

Laquentin

2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

6/10 - 괜찮아요

Journey

별로예요: 청결 상태, 숙박 시설 상태 및 시설
!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello Journey, We appreciate your feedback and regret to hear about the issues you encountered during your stay. We encourage you to reach out to our management team directly to discuss your concerns further. Your experience is important to us as we strive to enhance our guests' satisfaction.

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the price this is an excellent motel. This is my second stay here and have not been disappointed yet. breakfast needed to add water as an option to drink.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Carol,We are delighted to hear that you enjoyed your second stay with us at our motel. Your feedback regarding the breakfast options is valuable to us and will be passed on to our team for consideration. We appreciate your loyalty and hope to welcome you back for a third stay in the future.

8/10 - 좋아요

Laquentin

2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

2/10 - 너무 별로예요

Hardy 님, Columbus

가족 여행
별로예요: 편의 시설/서비스
Nothing
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

6/10 - 괜찮아요

Rachel

연인과의 여행
별로예요: 편의 시설/서비스
The property doesnt clean the rooms everyday. We have to grab our own new Towels from reception. Breakfast was ok for grab and go. Location is close to everything dining, bars, hwy. The front desk gave us a hard time checking in because I had called the day PRIOR that i was going to check in LATE after midnight because my flight is arriving at 1130 from Nashville. My flight got delayed and ended up getting to the hotel passed 4am. They were calling to tell me id risk losing my reservation if i dont get there soon. Close to 5am i was too tired to deal with their BS luckily they still honored my reservation but didnt need the hassle. This place is very conveniently located near many restaurants and clubs. But can be a little more cleaner with the suites.
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 16일
Hello Rachel,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our housekeeping services are currently modified due to COVID-19, but we appreciate your understanding in grabbing the new towels from reception. We're glad to hear that you found our location convenient and enjoyed our grab and go breakfast. We apologize for any confusion during your late check-in, but we're glad we were able to honor your reservation. Your comments about cleanliness have been noted and will be shared with our team for improvement. We hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Jasmine

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rude staff
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 16일
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

8/10 - 좋아요

Edward

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good attentive staff. Simple facilities but met our needs. Thanks for a good night to help us on our way.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 4일
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

2/10 - 너무 별로예요

Ashley

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing and the front desk lady is rude , wants to call people kids stupid. I dont recommend this place at all and their wifi is awful and you cant eat breakfast in the room but u can eat lunch and dinner. Dont make no sense
2024년 1월에 6박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

8/10 - 좋아요

Sherry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Why your money go up on stay high rice or pop up on oool why the price go up on the rooms
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 25일
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was nice but the beds and bathroom was dirty I had to switch rooms 3 times. The showers was extremely dirty and it was hair and stains on the bed from the previous person that was in the rooms 2 of the rooms I was in the door either wouldn’t close of lock from the inside or out
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

10/10 - 훌륭해요

Sherry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 21일
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No towels
We arrived at 2 am to find out there were no towels, bathmat, or wash clothes. We tried calling front desk to get some noone never answered. We said screw it and just went to sleep. Woke up at 6 tried calling again to get towel. Still no answer. I walked over to the office to get towels and everything else. Male front dresk guy sat there and argued with me for 5 mins saying there are towels in the room. Then proceeded to ask me 5 times to follow me back to the room to see if there are towels. Told him no every time husband is asleep in the room.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Dear Guest,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your stay. We understand the frustration of not having the amenities readily available and for the lack of response from our front desk staff. Your feedback will be shared with our team to ensure improvements are made. We appreciate your understanding and apologize that we were unable to address the issue in a timely manner.

2/10 - 너무 별로예요

Laura

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 13일
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

6/10 - 괜찮아요

Peggy

연인과의 여행
Coffee maker did not work water was hot
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Guest,Thank you so much for staying. Please let us know if there is anything we can do to deserve a highest star rating on your next stay.

4/10 - 별로예요

Desmond

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient
The nite stay was nkt as good as we expected, outside was cold and inside the room for the whole nite wirh the heater on max, the room was still cold when we check out
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

2/10 - 너무 별로예요

Kerrie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty rooms
The sèrvice was slow. The room was had a smell and the couch was stained severely. Didnt want to take a shower due to it not looking very clean. Bed was so uncomfortable.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Kerrie, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will use it to improve our services. If you have any further concerns, please contact our management team directly.

6/10 - 괜찮아요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Lots of kids in room next to me very loud.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello David, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the noise levels during your stay. Our team is committed to maintaining a peaceful atmosphere for all guests. We appreciate your feedback and will address this with our staff to ensure a more enjoyable experience for our future guests.

10/10 - 훌륭해요

Tony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

2/10 - 너무 별로예요

Joan

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Because the building was located on a busy hwy the noise and the vibration from the heavy trucks made the entire place unacceptable. There were also bugs (cockroaches) in the room. Gross. I could not stay in that place and ended up sleeping in my car. Awful night! They would not refund the money paid for the room. I was only there for 1 1/2 hours.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

8/10 - 좋아요

mariam

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Right off highway, it was good passby one night stay
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello mariam,Thank you for choosing our hotel for your recent one-night stay. We appreciate your feedback and are pleased that our convenient location near the highway was suitable for your needs. We hope you had a comfortable stay and look forward to welcoming you back in the future.

4/10 - 별로예요

Curry

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room non-smoking room were were given smelled of smoke. The second had cigarette burns on the bed spread and toilet seat, the outlets showed signs of previous electric bursts, and the couch and bathtub were covered in stains. Had we not already paid and driven 12 hours earlier that day, I would have chosen to not stay there. The fifteen dollar per deposit was also not clear at the time of reservation but I take fault with Expedia for that.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 20일
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

10/10 - 훌륭해요

Des

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 13일
Dear Guest,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed could be more comfortable. A little lumpy. But for the price, doable. No complaints.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 11일
Dear Guest,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 12일
Hello Mary,Thank you for your recent stay at our hotel. We are delighted to hear that you had a positive experience during your time with us. We look forward to welcoming you back in the future.

4/10 - 별로예요

Beverly

단체 여행
Room was not very clean And cigarette burns on the floor and bed covers
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 8일
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

2/10 - 너무 별로예요

Sandra

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Beds & pillows are terrible. Would habe been better off sleeping on the floor
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

6/10 - 괜찮아요

Frances

연인과의 여행
Front desk clerk polite Bathroom needs repair as toilet top cracked, sink cracked bathroom door warped and needs replacing and bathroom ceiling peeling paint. Easy access to restaurants, gas and getting on/off the highway.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Frances, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our front desk staff. We apologize for the inconvenience you experienced with the bathroom facilities. We have shared your concerns with our maintenance team for their immediate attention. It's great to hear that you found our location convenient for accessing restaurants, gas stations, and the highway. We hope to have the opportunity to welcome you back in the future.

4/10 - 별로예요

Roberto

반려동물 동반 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was so dirty with bugs, staff refused to change us rooms? Because I didnt book directly through them? I showed them pictures and all they said was sorry??? I asked fir cleaning supplies to at least wpie down my self.....very bad! Im glad i had lysol with me, I will be calling hotesl.com so they can remove them from their site! Their rooms are not clean like the pictures??
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Roberto, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 - 괜찮아요

Ken

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 1일
Dear Guest,Thank you so much for staying. Please let us know if there is anything we can do to deserve a highest star rating on your next stay.

6/10 - 괜찮아요

Bill

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 12일
Dear Guest,Thank you so much for staying. Please let us know if there is anything we can do to deserve a highest star rating on your next stay.

8/10 - 좋아요

Leonard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Choice for Price
Safe and perfect choice if looking for no frills, economic place to sleep for the night.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 19일
Dear Guest,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.GMBobby Patel.

6/10 - 괜찮아요

Roger

좋아요: 청결 상태, 직원 및 서비스
Good value for the price
2023년 10월에 1박 숙박함
답변 제공: Bhavin Patel 님, 2023년 10월 18일
Dear Guest, Thank you so much for staying. Please let us know if there is anything we can do to deserve a highest star rating on your next stay. GMBobby Patel.

4/10 - 별로예요

Fred

별로예요: 청결 상태
Sheets had stains nasty !!
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello FredI am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.,

10/10 - 훌륭해요

Johnnie

좋아요: 청결 상태
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 12일
Hello Johnnie,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

6/10 - 괜찮아요

Charity 님, Pinon

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff was awesome, excellent customer, they were in training, great people. Lighting in parking lot was terrible and too many shady people walking around. Did not feel safe. Room was decent, broken and missing handles, no iron. Too pricey for that stay. Breakfast was not what I thought we were going to get.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 10일
Hello Charity,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Neveragain staying here
Bathtub was dirty towels were dirty wifi didn't work, beds was uncomfortable. And there were a lot of activity going on outside. No breakfast pool wasn't open
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 4일
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

4/10 - 별로예요

Kendra

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
They didn’t clean room or change linen whole time I was there. Also didn’t bring us new towels Or wash clothes They was nice people But they could Do better
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello Kendra, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

10/10 - 훌륭해요

Edilberto

2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 6일
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

4/10 - 별로예요

Rick.

가족 여행
별로예요: 편의 시설/서비스
Bed was hard and very uncomfortable. Little or no water pressure for a good shower. Will not be back.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 14일
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

2/10 - 너무 별로예요

Sheila

별로예요: 직원 및 서비스, 편의 시설/서비스
Waited 15 minutes for someone to finally check me in. No paper towels in Lobby public bathroom. Only enough shampoo and conditioner for 1 person and there are 2 of us. No ashtray in the King Size Bed SMOKING ROOM we reserved. And, ROACHES, ROACHES, ROACHES!!!! FRANKLY, I was rather upset and shocked about the way things have been so far. Rest of trip, still waiting to be determined.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 3일
Hello Sheila, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 - 너무 별로예요

Kayla

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 30일
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

2/10 - 너무 별로예요

Donnie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Probably the worst hotel I’ve ever seen
2023년 7월에 9박 숙박함
답변 제공: General Manager 님, 2023년 7월 23일
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

2/10 - 너무 별로예요

Boyd

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We checked in to the property and within 3/4 of an hour we checked out. The place was totally unsatisfactory. I understand that I will be charged for the first night but beyond that I will expect a full refund. I suggest that Expedia do a hell of a lot better research and vetting of a property before you list it. Bad on you.
2023년 7월에 4박 숙박함
답변 제공: General Manager 님, 2023년 7월 20일
Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Night wit my honey
My first room was dirty. The beds were very hard and only had very thin sheet type covering, no blanket. Paint was old and chipping. Just very disappointing
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 11일
Dear Guest,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 - 별로예요

Jeanette

출장 여행
별로예요: 청결 상태
2023년 7월에 4박 숙박함
답변 제공: Manager 님, 2023년 7월 9일
Hello Jeanette,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.