Dear Mike,Thank you for telling us about your recent visit at RED ROOF INN JACKSONVILLE - CRUISE PORT. It's good to read that our nice staff at check-in met your expectations. However, I was disappointed to read that the issue with the AC, the condition of the walls and the other concerns were the downsides of your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

Dear Brittany,Thank you for taking the time to tell us about your stay at the RED ROOF INN JACKSONVILLE - CRUISE PORT. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the lack of cleanliness and the stained sheets is truly regrettable. We are very sorry for your experience. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Dear Wilfred,We are sorry to hear your recent experience at the RED ROOF INN JACKSONVILLE - CRUISE PORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Hey Shawnda,It's a disappointment to see your poor scoring reflecting a poor experience with us at the RED ROOF INN JACKSONVILLE - CRUISE PORT. You expressed your displeasure with the stains bed, the unpleasant smell and the noise disturbance. Please accept our heartfelt apologies, as this situation is truly unfortunate. I completely empathize with your feelings of disappointment and frustration. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Girard,Thank you for taking the time to tell us about your experience at the Red Roof Inn Jacksonville - Cruise Port. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay due to the lack of cleanliness and the uncleanliness of the sheets. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Querida Ana,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Jacksonville - Cruise Port. Apreciamos sinceramente sus comentarios y lamentamos mucho que no haya quedado satisfecho con su experiencia; resultando su puntuación de 1/5. Usted indicó que no estaba satisfecho por no poder quedarse con nosotros y que nuestra ubicación no cumplió con sus expectativas. Sus comentarios son fundamentales mientras nos esforzamos por ofrecer una estadía limpia, cómoda y basada en valores a todos los huéspedes.Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Sincerely, Chirell RediResponse Specialist

Thank you for leaving your honest feedback about your recent stay at our Red Roof Inn Jacksonville - Cruise Port location. At Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSONVILLE - CRUISE PORT and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

Hello Christopher,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSONVILLE - CRUISE PORT and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,Red Roof Management

Hello Jonathan,Your review of the Red Roof Inn Red Roof Inn Jacksonville - Cruise Port was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

Dear Al,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville - Cruise Port. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the possible mold you saw, the stained sheets, and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I am sharing your feedback with management to ensure that your concerns are addressed.Our team is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Dear Christie,We are sorry to hear your recent experience at the Red Roof Inn Jacksonville - Cruise Port did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. At Red Roof we appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Melissa,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville - Cruise Port. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the smoke odor you encountered, the dusty curtains and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Hello Patricia,Thank you for telling us about your recent experience at RED ROOF INN JACKSONVILLE - CRUISE PORT. It's truly disheartened to read that the insects you reported, the hole in the bathroom door and the other concern hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. We value you as our guest and appreciate your business. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Red Roof Management

Hello Ryan,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Jacksonville - Cruise Port. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Taneha,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN JACKSONVILLE - CRUISE PORT. We value you as our guest and welcome your 3/5 score. It's great to know that the staff was friendly, you were pleased with the cleanliness and any other positives that you stated. However, in regard to your comment of the bed, the lighting in the room and all other concerns that you mentioned, these will be taken into consideration to improve stays with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Thank you, John, for taking the time to write a review of your stay at the Red Roof Inn Jacksonville - Cruise Port. I sincerely apologize that your stay fell short of your expectations at it relates to maintenance of our property and our clientele. At Red Roof, we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services.We appreciate your business and truly value your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Dear John, Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville - Cruise Port. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the holes in the wall, the possible mold you saw and the other issues you mentioned is truly regrettable. We are very sorry for your experience. I have shared your feedback with management in an effort to address your concerns. Nevertheless, at Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels. Very truly yours,SashaunaRed Roof ManagementRediResponse Specialist

Dear Reona,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville - Cruise Port. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the lack of cleanliness, some of the lights not working and the other issues you mentioned is truly regrettable. We are very sorry for your experience. I have shared your feedback with management in an effort to address your concerns. Nevertheless, at Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Dear Alexis,We are sorry to hear your recent experience at the Red Roof Inn Jacksonville - Cruise Port did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. At Red Roof we appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Hello Brian,Thank you for writing us about your recent stay at our hotel Red Roof Inn Jacksonville - Cruise Port. We are utterly disappointed to learn that you encountered these distasteful situation on your recent stay. Please accept our sincerest apologies as this is not the standard that we uphold to. I'll bring this matter to the property's attention for review. We hope that you will give us another opportunity to serve you better on your next visit to one of our Red Roof locations. Sincerely, Abigail Red Roof Management RediResponse Specialist

Thank you for leaving your honest feedback Justin. It's truly disappointing to see you mention that the noise disturbance you encountered and you were not able to get assistance from the front desk is truly regrettable. Nevertheless, at Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Jacksonville - Cruise Port. We appreciate your 6/10 score. However, I am disappointed to hear that the rooms weren't thoroughly cleaned and the bed, and bath had a foul odor. I sincerely apologize for your experience. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Samantha,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville - Cruise Port. I'm sorry to see that your stay was less than ideal that prompted a 1/5 score. You did indicate that you felt unsafe. We will take your comments into consideration to make changes to improve our customer experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your feedback. We wish you all the best in your future travels.Sincerely, Abigail RediResponse Specialist

Dear James,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Jacksonville - Cruise Port. We truly appreciate your kind remarks about our outstanding customer service. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Dear Valued Guest,We are sorry to hear your recent experience at the Red Roof Inn Jacksonville - Cruise Port did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Jacksonville - Cruise Port. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Michele,Thank you for taking a moment to complete our survey following your stay at the Red Roof Inn Jacksonville - Cruise Port. I am sorry to see we let you down, prompting your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Kia,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Jacksonville - Cruise Port and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

Dear Alexis,Thank you for taking the time to tell us about your experience at the Red Roof Inn Jacksonville - Cruise Port. It's disheartening to read that your most recent experience with us did not meet your expectations due to the situation you described regarding the hole in the mattress, the noise disturbance from other guest and the other concerns you listed. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I will sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof Management RediResponse Specialist

Hello Alexis,We are sorry to hear your recent experience at the Red Roof Inn Jacksonville - Cruise Port did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Abigail RediResponse Specialist

Hello Michael,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn Jacksonville - Cruise Port. I'm sorry your stay was less than ideal that prompted a 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

Hello Edward,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Jacksonville - Cruise Port. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Devin,We are sorry to hear your recent experience at the Red Roof Inn Jacksonville - Cruise Port did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,ChevaneseRediResponse Specialist

Dear Elizabeth,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville - Cruise Port. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. It's truly disheartening to see you highlight that our hotel was not convenient to the cruise port. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Kjære Anders,Takk for at du deler tankene dine etter din nylige opplevelse på Red Roof Inn Jacksonville - Cruise Port. Det er flott å lese at rene rom svarte til forventningene dine. Du antydet imidlertid at forholdene til møblene og støyforstyrrelsene du møtte hindret opplevelsen din. Jeg beklager på det sterkeste ulempene dette har medført. Takket være tilbakemeldingen din kan vi fortsette å jobbe med å tilby et eksepsjonelt opphold for alle våre gjester.Vær oppmerksom på at vi setter pris på deg som gjest og setter pris på din virksomhet. Takk for at du deler bekymringene dine, og jeg ønsker deg alt godt på dine fremtidige reiser.HilsenLintonRediresponse Specialist

Dear Sonia,We appreciate your comments regarding your recent stay at the Red Roof Inn Jacksonville - Cruise Port. I'm so glad we earned your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. I was thrilled to see you were pleased with the great service you received from our staff. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRediResponse Specialist

Hello Felicia,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN JACKSONVILLE - CRUISE PORT are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Rediresponse Specialist

Dear Danelle,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville - Cruise Port. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. The situation you described regarding the lack of cleanliness and you feeling unsafe is truly regrettable. We are very sorry for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRediResponse Specialist

Hello Leslie,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN JACKSONVILLE - CRUISE PORT appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Rediresponse Specialist

Dear George,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville - Cruise Port. It upsets me to know we let you down, prompting your 1/5 score. The situation you described regarding the less than ideal encounter you had with the front desk staff is truly regrettable. We are very sorry for your experience. Nevertheless, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,SashaunaRediResponse Specialist

Dear Michael,Thank you for sharing your experience about the RED ROOF INN JACKSONVILLE - CRUISE PORT. In response to your feedback, based on investigations conducted, I'm not seeing any confirmed reservations at our location regarding your booking. To further discuss the discrepancies with this matter, please feel free to reach out to your original booking source.Thank you for sharing your concerns and I wish you all the best in your future travels.Regards,LintonRediresponse Specialist

Dear Moussa,Thank you for sharing your feedback following your recent experience at the RED ROOF INN JACKSONVILLE - CRUISE PORT. We strive to provide all of our guests with the comforts of home, so I'm disappointed to see your 2/10 score. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Best regards,LintonRediresponse Specialist

Hello Justin,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Jacksonville - Cruise Port. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In order for us to know what prompted your 1/5 score future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRediResponse Specialist

Hello Shaquana, Thank you for sharing your experience at the Red Roof Inn Jacksonville - Cruise Port. It's great to hear that you found our staff to be friendly. However, I am saddened to read that your experience did not meet your expectations. Please accept our apologies that the appearance of the property was not to your liking. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. Please know that we value you as our guest and appreciate your business. We will take your comments into consideration to make changes to improve our customer experience. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Tianna RediResponse Specialist

Dear Gary,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville - Cruise Port. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. The situation you described regarding the uncleanliness of the property and the security of the property not to your liking is truly regrettable. We are very sorry for your experience. Nevertheless, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SashaunaRediResponse Specialist

Dear Julia,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville - Cruise Port. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. The situation you described regarding the uncleanliness of the floor, uncleanliness of the towels, the lengthy wait time to check in and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. Nevertheless, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SashaunaRediResponse Specialist

Hello Nora,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN JACKSONVILLE - CRUISE PORT are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Rediresponse Specialist