룸, 침대(여러 개), 금연 | 책상, 노트북 작업 공간, 암막 커튼, 다리미/다리미판

컴포트 스위트 - 캠프 레준 근처 여행 후기

2.5 out of 5
컴포트 스위트 - 캠프 레준 근처
130 Workshop Ln, Jacksonville, NC

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 541개 이용 후기 중 153개" "
평점 8 - 좋아요. 541개 이용 후기 중 164개" "
평점 6 - 괜찮아요. 541개 이용 후기 중 116개" "
평점 4 - 별로예요. 541개 이용 후기 중 69개" "
평점 2 - 너무 별로예요. 541개 이용 후기 중 39개" "

7.2/10

청결 상태

8.2/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

6/10 - 괜찮아요

Rosa

가족 여행
After going to our room, we found out that the room was not ready and cleaned. Poor communication between staff. Inconvenience caused by clogged toilet, but this was fixed promptly.
2024년 2월에 2박 숙박함
답변 제공: Hotel manager 님, 2024년 2월 23일
Dear Guest,We apologize for the inconvenience you experienced upon arrival and for the poor communication between our staff. We're glad to hear that the issue with the clogged toilet was promptly resolved, but we understand the frustration it caused. Your feedback is valuable, and we'll use it to improve our services. We hope to have the opportunity to provide you with a more seamless experience in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Beverly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always a great stay. Front desk employees are always friendly and helpful. Will definitely stay here again
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 16일
Dear Guest,Thank you for your positive review! We are delighted to hear that you had a great stay and found our front desk employees to be friendly and helpful. We appreciate your kind words and look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

James

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 24일
Dear Guest,Thank you for taking the time to share your positive feedback about your recent stay. We are thrilled to see that you had a 5 out of 5 experience with us. Your satisfaction is our priority, and we appreciate your support. If there are any specific highlights or aspects of your stay that you would like to mention, please feel free to share. We look forward to the opportunity of hosting you again in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Lauren

좋아요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 2일
Dear Guest, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest,Thank you for your kind words. We're thrilled to hear that you found our hotel to be a great place to stay. Your satisfaction is our top priority, and we appreciate your positive feedback.If there are any specific features or services that you particularly enjoyed during your stay, we'd love to hear more. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great experience.Sincerely, Hotel Manager

8/10 - 좋아요

Jason

답변 제공: Hotel manager 님, 2024년 2월 6일
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 - 훌륭해요

Ana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 15일
Dear Guest,Thank you for taking the time to leave a positive rating. We're delighted to hear that you had a great experience during your stay. If you have any specific feedback or suggestions on how we can make your future visits even more enjoyable, please feel free to share. We look forward to welcoming you back for another five-star experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
reasonably priced, convenient shopping to anything you might need, super friendly knowledgeable helpful staff.
2023년 11월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 30일
Dear Guest,Thank you for taking the time to share your positive feedback! We're pleased to hear that you found our hotel reasonably priced, conveniently located for shopping, and that our staff was super friendly, knowledgeable, and helpful. Your satisfaction is our priority, and we appreciate your kind words. If there's anything more you'd like to share or if there's a way we can make your next stay even better, please let us know. We look forward to welcoming you back.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Carolyn

2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 21일
Dear Guest,Thank you for taking the time to review our hotel. We appreciate your feedback. We value your input and will use it to improve our services. We are sorry to hear that your experience was not satisfactory. We would like to know more about the specific issues you encountered so that we can address them. Sincerely,Hotel Manager

8/10 - 좋아요

Tina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient and quite.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 21일
Dear Guest,We greatly appreciate your feedback on our hotel. We are pleased to hear that you found our hotel to be very convenient and quiet. It's our aim to provide a peaceful and comfortable environment for our guests. We'd like to ensure that your entire experience with us is positive. We are pleased you liked each and every aspect of our hotel and hospitality. Please visit us again.Sincerely,Hotel Manager

4/10 - 별로예요

JAMES

별로예요: 숙박 시설 상태 및 시설
No towels, wash clothes. Didn’t make up the beds. Was it because we are white?
2023년 8월에 6박 숙박함

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함

4/10 - 별로예요

Margaret

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing!
This is a very noisy place to stay. You will need ear plugs if you plan to sleep. The walls are so thin you can hear conversations in the next room. If you are on the bottom floor you will hear thumping of foot traffic from upstairs all night. And slamming of doors every five minutes. Our bathroom was very dirty. The door had ground in dirt and dust all over it. Clearly the place is only cleaned to a bare minimum. The carpets are very stained also. There was basically no breakfast items available when we stayed. Not even a tea bag!!! I paid for a place that had breakfast. This place was absolutely terrible. I was told they had delivery issues so their breakfast items were not available. Perhaps take breakfast OFF your list of services so guests are not inconvenienced. The corridor stank of weed from undesirable individuals lurking around the back entrance and parking lot. Big waste of money!!
2023년 8월에 5박 숙박함

4/10 - 별로예요

Tyra

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Deirdri

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Leonardo Fabio

2023년 7월에 1박 숙박함

8/10 - 좋아요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice small pool, can be loud because it is located traffic side.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Geraldine

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel, would definitely stay again.
2023년 6월에 1박 숙박함

8/10 - 좋아요

scott

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a bad place to stay location is near everything you could ask for. Only complaint is there are no quarters availble on site to do the laundry. Had to drive a mile to a gas station to get them to be able to finish laundry
2023년 6월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

Breakfast?
There was literally no breakfast items available..at 8:00 a.m. Why advertise it as being included? Also bathroom wall had a fairly large hole. All in all, mediocre.
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 5일
Dear Guest,Thank you for your feedback. It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to several issues such as breakfast and bathroom concerns. Our team will check where we went wrong and will take corrective actions for maximum betterment. Kindly note and give another chance to offer you a nice stay. We shall appreciate your kind understanding.Sincerely,Hotel Manager

4/10 - 별로예요

Roselin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 1일
Dear Roselin,Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations, and we apologize for any inconvenience caused. We would like to know more about your specific experience so that we can address any issues and improve our services. Please reach out to us directly so we can discuss this matter in more detail. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Deborah

가족 여행
별로예요: 숙박 시설 상태 및 시설
Property had trash cans overflowing. No ice bucket or ice available on each floor. Small towels. Friendly staff
2023년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 31일
Dear Deborah,We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that you experienced issues with the availability of ice buckets and towels and that the trash cans were not properly tended to during your stay. We appreciate the kind words about our friendly staff. Please know that we have taken note of your comments and will work to address these concerns. Our goal is to provide a comfortable and enjoyable stay for all of our guests, and we apologize for not meeting your expectations in these areas. We hope to have the opportunity to welcome you back to our hotel in the future and to exceed your expectations in every way possible.Sincerely,Hotel Manager

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 15일
Dear Lisa,Thank you for leaving us a 10-star review! We are so happy that you had such an amazing experience at our hotel and that you found everything to your satisfaction. We strive to provide the best hospitality experience for our guests and are delighted to hear that we succeeded in doing so. We look forward to welcoming you back again soon!Warm Regards,Hotel Manager

10/10 - 훌륭해요

Tanisha

2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 15일
Dear Tanisha,Thank you for your feedback! We are so glad to hear that you had such an amazing experience with us. We strive to provide the highest quality service and hospitality to all of our guests and we are so glad that you were able to enjoy it. Your kind review are much appreciated and we look forward to welcoming you back for another stay soon!Sincerely,Hotel Manager

8/10 - 좋아요

craig

좋아요: 청결 상태, 객실의 편안함
2023년 5월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 9일
Dear Craig,Thank you for sharing your experience with us. We strive to be the best at what we do and your eight star feedback will only help us reach our goal of being the best. I will share your appreciation with our team, as they are always looking for ways to improve their performance. We look forward to serving you again soon!Sincerely,Hotel Manager

6/10 - 괜찮아요

Tanisha

2023년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 6일
Dear Tanisha,Thank you for taking the time to give us your feedback on your stay with us. Thank you for the 6 out of 10 stars. I hope you will give us another chance in the future next time you are passing through our area so we can turn that 6 into a 10.Sincerely,Hotel Manager

6/10 - 괜찮아요

Tanisha

2023년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 6일
Dear Tanisha,Thank you for taking the time to give us your feedback on your stay. We appreciate it! I hope we can turn that 6 into a 10 next time you are passing through our area so we can give you another chance to experience our hotel's best features. We're always striving to improve and have noticed even small things can make a big difference in the overall experience.Sincerely,Hotel Manager

4/10 - 별로예요

Cesar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast socks
2023년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 6일
Dear Cesar,Thank you for your feedback. It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to breakfast issue. Our team will check where we went wrong and will take corrective actions for maximum betterment. Kindly note and give another chance to offer you a nice stay. We shall appreciate your kind understanding.Sincerely,Hotel Manager

8/10 - 좋아요

Amy

좋아요: 청결 상태, 편의 시설/서비스
Stay was fine. The person checking me in was nice but the water pressure in the bathroom sink was a trickle. I didn’t ask for a different room or for it to be repaired because I had a late check in.
2023년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 6일
Dear Amy,Thank you for your recent stay and for taking the time to share your feedback with us. We're glad to hear that you found our check-in process and staff to be nice. However, we're sorry to hear that you experienced an issue with the water pressure in the bathroom sink. We understand that it can be frustrating when things like this occur during your stay. In the future, please don't hesitate to bring any issues to our attention as we would be happy to address them for you promptly. We hope that this one issue won't deter you from staying with us again in the future, as we'd love to have the opportunity to provide you with an even better experience.Sincerely,Hotel Manager

10/10 - 훌륭해요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room we initially reserved was still dirty when we entered it. However, the staff was quick to find us a clean, even bigger room.
2023년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 6일
Dear Rebecca,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the initial state of your room. We take the cleanliness of our rooms very seriously and we regret that we fell short in this area. However, we're glad to hear that our staff was able to quickly find you a clean and even bigger room. We appreciate your understanding and patience with us as we resolved this issue. Thank you for choosing our hotel, and we hope that you will consider staying with us again in the future. We will work hard to ensure that your next stay is a comfortable and hassle-free one.Sincerely,Hotel Manager

2/10 - 너무 별로예요

James

출장 여행, 가족 여행
The hotel was closed down due to water line breaking and we were not notified
2023년 1월에 1박 숙박함

6/10 - 괜찮아요

Brandy

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Electrical fire
The staff was nice but as i walked to my 3rd floor room there was the scent of vomit by the elevator. Stayed one day and then had to find a new place to stay due to an electrical fire. Sent in a refund and have not seen it yet.
2023년 1월에 2박 숙박함

6/10 - 괜찮아요

George

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Maid service was none existent. Breakfast was very minimum (waffles only). Hallways and lobby dirty. Will stay at different hotel next trip
2023년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 6일
Dear George,Thank you for your feedback. It is disappointing to know that your experience was anything less than satisfying. My apologies. Please be rest assured and know that we will take all appropriate actions to address the issues and make it right. We look forward to earn back your respect, trust and business. Request your understanding and consideration for another visit.Sincerely,Hotel Manager

8/10 - 좋아요

Amy

답변 제공: Hotel Manager 님, 2023년 5월 6일
Dear Amy,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 - 좋아요

Jeffrey

2023년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 6일
Dear Jeffrey,Thanks for the stay at our hotel and the review with eight stars. I sincerely hope that you liked the hotel and enjoyed the stay as there are no specific remarks. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Please do visit us again.Sincerely,Hotel Manager

6/10 - 괜찮아요

Francis

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
A roach crawled on my wife while sleeping then saw another roach
2022년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 26일
Dear Francis,I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay. Request your understanding.Sincerely,Hotel Manager

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 8일
Dear Deborah,Thank you for choosing to stay with us and for taking the time to provide such a great 10-star rating. We are thrilled to hear that you had an enjoyable experience with us and that our team was able to meet your expectations. Your feedback is very important to us and we appreciate it. We hope to have the pleasure of welcoming you back soon for another memorable stay.Sincerely, Hotel Manager

8/10 - 좋아요

Brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Bath room needed more safety features grab bar ,longer shower curtain,floor mats
답변 제공: Hotel Manager 님, 2023년 5월 8일
Dear Brenda,Thank you for taking the time to share your feedback. We appreciate your suggestion regarding additional safety features in the bathroom, and we will definitely take it into consideration as we continue to improve our facilities. We hope that you enjoyed your overall stay with us and that you will consider staying with us again in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Savanna

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had left another hotel for lack of cleanliness and came here and we were much happier with the results! The staff was very friendly during all encounters and we enjoyed our stay.
답변 제공: Hotel Manager 님, 2023년 5월 10일
Dear Savanna,Thank you for taking the time to write a review about your recent stay with us. We are thrilled to hear that you had a positive experience at our hotel and that our staff was able to provide you with exceptional service. We strive to provide our guests with a clean and comfortable stay, and we're glad to hear that we met your expectations. Thank you for choosing our hotel, and we hope to welcome you back in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Brandon

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tile was popping off the bathroom floor, holes in the ironing board, looked like big burn marks down the hallway on second floor . With two adult’s reserved for two days they left one towel in the room and when had to go down to ask for more they said there was a towel sportage. Very displeased when it’s supposed to remodeled still looking it did when hurricane hit it .
2022년 11월에 2박 숙박함

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Bed was good.
2022년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 9일
Dear Matthew,Thank you for the stay and appreciating the comfortable beds and overall stay. We are very happy to hear that and privileged to have you as guest. We look forward to welcoming you again.Best Regards,Hotel Manager

2/10 - 너무 별로예요

Kelly

2022년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 10일
Dear Kelly,We are sorry to hear that your recent stay at our hotel did not meet your expectations, resulting in a one-star rating. We would appreciate any specific feedback that you could provide us with so that we can improve our services for our future guests. Thank you for your time and consideration.Sincerely,Hotel Manager

6/10 - 괜찮아요

Maritza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Not as good as my first visit. The place is clean. The breakfast was disappointing. As for the room, the a/c was not working properly. A 2/5 for the price
2022년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 10일
Dear Maritza,Thank you for choosing our hotel for your recent stay and taking the time to share your feedback with us. We apologize for the inconvenience caused due to the issues with the breakfast and the malfunctioning air conditioning unit in your room. Our team strives to provide the highest quality of service and amenities to our guests and we regret that we fell short of your expectations during your recent stay. Please know that we have addressed these concerns with the respective departments and steps have been taken to ensure that we provide a more satisfactory experience for our future guests. We hope you will give us another opportunity to serve you better in the future.Thank you for choosing our hotel and we hope to have the pleasure of welcoming you back soon.Sincerely,Hotel Manager

4/10 - 별로예요

Paul

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 12일
Dear Paul,Thank you for your stay and the four stars. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Our staff is always working to improve the services and we hope you'll stay with us again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Termonja

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
.
2022년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 12일
Dear Termonja,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!Best Regards, Hotel Manager

8/10 - 좋아요

Termonja

2022년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 13일
Dear Termonja,Thanks for the stay at our hotel and the feedback with 4 stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

8/10 - 좋아요

chevona 님, raleigh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room met our expectations however I felt the tub needed a grip bar since there's no mat in tub t prevent slipping and there was nowhere to putmy soap while I was showering
2022년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 13일
Dear Chevona,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that your room met your expectations. We appreciate your suggestion regarding the grip bar in the tub and the need for a soap holder in the shower. We will definitely take these into consideration as we continuously strive to enhance the comfort and safety of our guests. Your input is valuable to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Steven

2022년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 13일
Dear Steven,Thank you for taking the time to leave a review for our hotel. We are delighted to hear that you enjoyed your stay and that you rated us 10 stars! Our team works hard to ensure that all of our guests have a pleasant stay, and we are thrilled that you had such a wonderful experience. We look forward to welcoming you back again soon!Best Regards,Hotel Manager

4/10 - 별로예요

Shonda

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was not clean. The young lady that checked us in was very nice. The room we reserved was a King Suite. Well the suite had adjoining door that leads to another room. I always inspect the room to make sure It's clean etc. I noticed the adjoining door wasn't locked. So I tried to lock it and the deadbolt was lower than the hole in the doorjam so when you turn the lock it would stop & hit the lower part of the threshold. So for safety reasons I didn't feel safe and I called the front desk to change rooms. As we were going to the other room my boyfriend killed a huge roach in the lobby. So we get to our room and the carpet is nasty but it wasn't a bad room. The bed was comfortable and the bathroom was ok. Could have been cleaner. Also, there was something on the wall by the trash can. If I was to come back to Jacksonville I would not stay at this hotel ever.
2022년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 1일
Dear Shonda,I am very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely,Hotel Manager

6/10 - 괜찮아요

Patrick

별로예요: 직원 및 서비스
2022년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 15일
Dear Patrick,Thank you for your review and rating. We value your feedback and suggestions on how we can improve our hotel services to provide a 5-star experience. Your input is highly appreciated, and we will take it into consideration as we strive to enhance our offerings. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely, Hotel Manager