스튜디오, 더블침대 2개, 금연 | 책상, 다리미/다리미판, 무료 WiFi, 침대 시트

익스텐디드 스테이 아메리카 스위트 잭슨빌 캠프 레준 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 350개" "
평점 8 - 좋아요. 1002개 이용 후기 중 309개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 153개" "
평점 4 - 별로예요. 1002개 이용 후기 중 101개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 89개" "

7.6/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Alexa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very quiet and convenient for a place to stay last minute. A bigger breakfast would’ve been nice but the grab-n-go concept is definitely better than nothing at all.
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 9일
Dear Alexa, Thank you for staying with us at Extended Stay America. We are thrilled to read that you had a wonderful experience. Our exceptional location, top-notch services and amenities, and dedicated team of hospitality professionals work together to create an unforgettable experience for our valued guests. We appreciate you letting us know your feedback regarding the breakfast, and we will share this appropriately with our team. It was our pleasure to host your visit, and we look forward to seeing you soon. Sincerely,Hotel Management

10/10 - 훌륭해요

Chelynda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, quiet and great for a night getaway
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Brian Luke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 2일
Dear Brian, Thank you for being our guest and for your excellent feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the Jacksonville area. Sincerely,Hotel Management

10/10 - 훌륭해요

Michael

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff. Very accomodating.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 25일
Dear Michael, Thank you for your excellent feedback. At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Hotel Management

4/10 - 별로예요

Michelle 님, Chesapeake

가족 여행
Room had cockroaches.
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 12일
Dear Michelle, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects from entering our suites. Still, we will inspect your room professionally and treat it as a precaution. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will return for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

10/10 - 훌륭해요

Benjamin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The bathroom was really nice. The room was quiet.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff Was so friendly and helpful
2024년 1월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 16일
Dear Rebecca, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Antonio aguilera

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Cody

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Tamela

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Ok, but not deluxe
The facility is kept very clean. Customer service above average. Only gave 3 stars because it was pretty run down and outdated, and the bed wasn’t very comfy
2023년 12월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 12일
Dear Laura, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

10/10 - 훌륭해요

Yvette

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Jennifer

2023년 11월에 3박 숙박함

4/10 - 별로예요

Frank

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Not a luxurious stay
The laundry room was at the front desk. That horrible smell filled the lobby. I had no hot water for a shower. Overall I would not stay here again but in all honesty it wasn’t bad if I wasn’t looking for luxury.
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 30일
Dear Frank, Thank you for choosing us. We apologize for not meeting all your expectations. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

2/10 - 너무 별로예요

Troy

좋아요: 직원 및 서비스
No hot water on Friday morning, and no compensation. Very bad
2023년 10월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 29일
Dear Troy, Thank you for choosing us and appreciating our staff. However, we are sorry for the inconvenience caused in the room. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. Our front desk can always help you with improving your time with us. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall a nice experience
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Mixed feelings
Stayed out of necessity. Neg: Breakfast is only granola bars/pre packed muffins & coffee. Bed is extremely uncomfortable can feel the support boards. Lots of bugs. Plus: Staff is wonderful/personable and will try to help with whatever you need. Staff pretty much saves the hotel from “extremely” horrible reviews Can pretty much walk to eat or grab whatever you need so location was great.
2023년 9월에 18박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 29일
Dear Guest, Thank you for your review of our hotel. We are glad your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Your feedback is important to us, and we assure you that we will look into this further to ensure we can improve our services for our guests. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
2023년 9월에 4박 숙박함

8/10 - 좋아요

Mellena

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
There was a dead roach in my room. I was already in bed and didn’t mention it and threw it away before my kid seen it and freaked out but I guess it was expected being that it was an extended stay but it was last minute decision stay.
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 30일
Dear Mellena, We apologize for any inconvenience or discomfort you may have experienced during your stay at our hotel. We take all guest feedback seriously and are sorry to hear about your negative experience. We have implemented pest control measures to prevent infestations, but we will still have the rooms you occupied professionally inspected and treated as a precaution. We appreciate your valuable feedback and hope to have the opportunity to make it right in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

SHERRY 님, watertown

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

8/10 - 좋아요

Alexander

좋아요: 청결 상태, 직원 및 서비스
The location is convenient in the heart of Jacksonville with lots of dining options nearby. Overall the hotel provides good value for the price they charge. I stayed here two nights and enjoyed an easy drive to beaches on the crystal coast and Topsail Island.
2023년 7월에 2박 숙박함

8/10 - 좋아요

Barton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Extended Stay provided for everything I needed during my stay. It was clean and surprisingly quiet. I do not have a single complaint. It was as advertised.
2023년 7월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 7일
Dear Barton, Thank you for including Extended Stay America in your travel plans and sharing your experience with fellow travelers. We are glad you enjoyed your stay and are delighted our hotel offers everything you need for a convenient stay. Moreover, our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the cleanliness and quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

2/10 - 너무 별로예요

Joni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Booked on hotel.com the day of trip but got there and hotel was sold out! We could not find a room in the area because it was a holiday weekend.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 3일
Dear Joni, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel stay was good for one night. The manager was really great and sweet and helped with all of our needs.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Cheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stacy and staff were the greatest. Always went above and beyond to make sure our stay was pleasant and without worry. Thank you to Stacy and staff at Extended Stay America.
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 23일
Dear Cheryl, Thank you for sharing your excellent review of your visit to Extended Stay America. We aim to make your stay as comfortable as possible and assist you with whatever you need. Therefore, we especially appreciate your lovely comments recognizing the service Stacy and the team provided, and we will surely share your compliments with them!Thanks again, and we hope you will stay with us again soon! Sincerely,Hotel Management

10/10 - 훌륭해요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
After went beyond to accommodate and make comfortable with my stay.
2023년 5월에 2박 숙박함

6/10 - 괜찮아요

Mario

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pésima la Atención
2023년 5월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 10일
Dear Mario, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we would appreciate you providing more details about the issues you encountered so we can address them appropriately. We strive to provide the best possible experience for our guests, and we hope to have the opportunity to make it right in the future. Thank you for your feedback.Sincerely,Hotel Management

10/10 - 훌륭해요

Mekhala

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

karen

2023년 3월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Had to wait to check in.. no one at the front desk for over a half over
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 9일
Dear Guest, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like this place because it's no-nonsense. safe, friendly, exactly what i needed.
2023년 2월에 2박 숙박함

10/10 - 훌륭해요

Edgar

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly front desk staff. Very good quality for price.
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 4일
Dear Edgar, Thank you for choosing Extended Stay America for your recent stay. We work hard to make sure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

4/10 - 별로예요

Brandon

2023년 1월에 7박 숙박함

4/10 - 별로예요

Curtis

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
.

10/10 - 훌륭해요

Ilvin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was exelent
2023년 1월에 1박 숙박함

8/10 - 좋아요

Christopher

2022년 12월에 1박 숙박함

8/10 - 좋아요

Elmer

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.

8/10 - 좋아요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함

4/10 - 별로예요

Tijain

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
My sister and I both stayed there same time for a family event. We booked separately, 2 weeks apart. Different names and card but they charged my sister card for both rooms. Roaches in rooms. Won't stay again
2022년 8월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 8월 16일
Dear Tijain, thank you for choosing our hotel. Please accept our apologies for not providing you with a satisfactory stay. Our goal is to provide exceptional service; therefore, we regret this was not your experience. Please get in touch with us at the front desk so we can assist you. We welcome another opportunity to show you this does not meet our high standards and hope to see you the next time you visit the area. Sincerely, Hotel Management

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Short stay
We just stayed overnight. Person who checked us in and out was very friendly. Bed was comfortable. We would stay here again when visiting our son at Camp Lejeune.
2022년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 8월 14일
Amy, thank you for sharing your review of Extended Stay America. We strive to deliver exceptional accommodations and outstanding service to every guest, and we appreciate your noticing our efforts. It was a pleasure to host you, and we eagerly await to have you back soon. Sincerely, Hotel Management

6/10 - 괜찮아요

Saundra

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Review
The door was open when we checked in (at night). There was 1 towel, no toiletries and a huge roach laying on the floor in the kitchen alive. We had to ask for towels and soap. The desk person was very friendly but the cleaning service apparently got sidetracked and didn’t finish the room.
2022년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 8월 11일
Saundra, thank you for evaluating your stay with us. We regret not meeting your expectations with the in-room amenities and for your concerns with your guest room. We also apologize for not providing the clean, spotless room you expected upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are preparing each suite for our guests flawlessly. Additionally, we are sorry for the inconvenience you experienced due to uninvited guests in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We encourage you to try us again in the future. We are confident you will enjoy a better stay. Sincerely, Hotel Management

2/10 - 너무 별로예요

Marie

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
No pool and roaches disgusting
2022년 8월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 8월 9일
Marie, thank you for choosing us and for taking the time to leave your feedback. Please accept our apologies for not meeting your expectations and your disappointment with no pool. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider us again so we can provide you with the hospitality you deserve. Sincerely, Hotel Management

4/10 - 별로예요

Marcia

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
I thought at extended stay the utensils and plates and cups would be in room. They don’t have anything in room. You have to ask and have ask for ice trays
2022년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 7월 26일
Marcia, thank you for being our guest and sharing your review. Please accept our apologies for not meeting your expectation, and regret the inconvenience you encountered. Our intention is never to disappoint a guest; your feedback is essential to us. We hope you will give us another chance to provide you with the service you deserve. Thank you again, and safe travels. Sincerely, Hotel Management

8/10 - 좋아요

Laurie

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
We started out on the 2nd floor but had to be moved to another room because of rowdy kids running the floors at 11:00 at night. The night staff tried their best to help and were very accommodating. They moved us to another room. The rest of the stay was uneventful. We did kill a few roaches but otherwise enjoyed our stay.
2022년 7월에 3박 숙박함

4/10 - 별로예요

Barry

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
buggs
two bugs in the shower, one on the bed.
2022년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 7월 15일
Barry, thank you for posting a review of your stay. We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the suite you occupied will be professionally inspected and treated as a precaution. We regret the inconvenience this caused and are grateful for your patience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management

10/10 - 훌륭해요

Miranda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my second time staying here and everything went well. The beds are comfortable and the staff is very nice.
2022년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 7월 7일
Miranda, it was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit our area. Sincerely, Hotel Management

4/10 - 별로예요

Will

출장 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No breakfast service. Room was dirty and had bugs. People were selling and using drugs in the parking lot. Don’t stay here.
2022년 6월에 6박 숙박함
답변 제공: Hotel Management 님, 2022년 7월 4일
Will, thank you for sharing the specifics of your visit. We regret not meeting your expectations and apologize for the concerns with your guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We appreciate you bringing your additional observations to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management

10/10 - 훌륭해요

Rafael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함