외관

홈우드 스위트 바이 힐튼 잭슨빌 다운타운-사우스뱅크 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 565개 이용 후기 중 308개" "
평점 8 - 좋아요. 565개 이용 후기 중 143개" "
평점 6 - 괜찮아요. 565개 이용 후기 중 59개" "
평점 4 - 별로예요. 565개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 565개 이용 후기 중 25개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요

6/10 - 괜찮아요

Aimee 님, Tavares

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스
This is an older Hilton. Unfortunately we were there when they were performing maintenance on the pool, so we weren’t able to enjoy it. The bed pillows were a joke. I wouldn’t even call them pillows. I could literally squeeze the middle of the pillow and make a closed fist. Definitely not Hilton quality. No one told me what the parking fee was until I received the receipt for it. Would stay there again, just need need to bring my own pillow.
2024년 5월에 2박 숙박함
답변 제공: Jeff 님, 2024년 5월 9일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

6/10 - 괜찮아요

Sally

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I wish hotels would tell you when the property is being refurbished. Our room was terrible and location offers no shuttle or taxi access. We were stranded at Everbank arena and couldn’t get back. We called hotel for help and no one was able to help us. Finally found a cab with 2 other people and they allowed us to share. No help from Homewood Suites.
2024년 5월에 1박 숙박함
답변 제공: Lillie 님, 2024년 5월 6일
We apologize for any inconvenience our renovations had on your stay however on our hilton.com website it says we are under renovations at this time and with you booking third party we do not control what they share about this hotel. As for the other issue you had we as a hotel have never offered taxis or shuttles to and from events if there were it was something provided by Jacksonville transportation Services, we did have flyers and personal driver's cards that were sitting on the counter. But again, we apologize for your trouble and hope to see you soon.

2/10 - 너무 별로예요

Wesley

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing room was horrible and nasty bedding was stained and dirty shower was nasty
2024년 4월에 1박 숙박함
답변 제공: Lillie 님, 2024년 4월 17일
We do apologize for the issues you have stated that you had during your stay. We are under renovations right now and they plan to be done in about 7 months. Hopefully, next time you stay with us, you stop by the desk if you are not satisfied with the room, we would have tried to fix it. We look forward to your next visit.

8/10 - 좋아요

Grisel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I enjoyed my stay at the hotel. The location was great, the staff was friendly and helpful, and the room was clean and spacious. The coffee was good, but the breakfast provided by most hotels wasn't to my liking.
2024년 4월에 2박 숙박함
답변 제공: Jeff 님, 2024년 4월 15일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

6/10 - 괜찮아요

Francesco

좋아요: 청결 상태, 직원 및 서비스
Just ok
2024년 4월에 1박 숙박함
답변 제공: Jeff 님, 2024년 4월 15일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 - 훌륭해요

Justina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beth is an excellent staff member
2024년 3월에 2박 숙박함
답변 제공: Jeff 님, 2024년 4월 15일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Dominic

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Großes Zimmer und nettes Personal. Für amerikanische Verhältnisse sehr deutlich überdurchschnittliche Sauberkeit.
2024년 3월에 1박 숙박함
답변 제공: Jeff 님, 2024년 4월 4일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Berlinda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love location
2024년 3월에 1박 숙박함
답변 제공: Jeff 님, 2024년 3월 13일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

4/10 - 별로예요

Dean M.

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Not a good experience
2024년 2월에 1박 숙박함
답변 제공: Jeff 님, 2024년 2월 21일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady at night front desk was super friendly and helpful No words to describe how nice she was.
2024년 2월에 1박 숙박함
답변 제공: Jeff 님, 2024년 2월 21일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Sarah

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay! Nice pool, convenient parking, and friendly staff. Highly recommend if you are traveling to the downtown area
2024년 1월에 2박 숙박함
답변 제공: Jeff 님, 2024년 2월 21일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Laurie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
easy access to museums
2024년 2월에 1박 숙박함
답변 제공: Jeff 님, 2024년 2월 12일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

VRBO

2024년 2월에 1박 숙박함
답변 제공: Jeff 님, 2024년 2월 12일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Gianluca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Jeff 님, 2024년 2월 6일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Latrichia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a wonderful one night stay that was very spacious and comfortable. I will definitely revisit.
2024년 1월에 1박 숙박함
답변 제공: Jeff 님, 2024년 1월 24일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Alejandro

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Jeff 님, 2024년 1월 24일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Girls trip
We had a nice stay.
2024년 1월에 1박 숙박함
답변 제공: Jeff 님, 2024년 1월 24일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Joseph

I enjoyed the stay and the room met all my needs.
2023년 12월에 1박 숙박함
답변 제공: Jeff 님, 2024년 1월 24일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Jeff 님, 2024년 1월 24일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Max

2023년 12월에 1박 숙박함
답변 제공: Jeff 님, 2024년 2월 6일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

8/10 - 좋아요

Jordan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife and I stayed here for the 2023 Taxslayer Gator Bowl. It was very close to the stadium. It was in a nice area and it was quiet. There was a parking garage next to the hotel. The downside to the parking is that it costs $20 a night. There was a local transportation stop at the hotel which was convenient for us because it took us straight to the stadium. It also cost money but it was probably equal to or less than the amount one would have paid for a rideshare to the stadium. We did not take part in the free breakfast because we chose to find a local joint before the game. Maple Street Biscuits is a good restaurant and very close to the hotel. We did go down for the breakfast on the day we checked out between 9:00 AM and 9:30 AM and there was hardly anything left. We grabbed a banana and a cup of juice and decided to go to Starbucks instead. My dislikes of the hotel included not being able to use the front door of the hotel because it was “broken” on the night we arrived which required us to have to walk through the adjoining hotel to get to the other side of the hotel to take the elevator up to our room only to find out that same door was magically working the next morning. Also, the digital keys weren’t working when I tried to check in on the Hilton app earlier in the day which required us to have to check in at the desk at 11 PM at night to get key cards. Not a big problem but when you’ve been driving for several hours, all you want to do is go straight to your room.
2023년 12월에 2박 숙박함
답변 제공: Jeff 님, 2024년 1월 24일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Lea-Anne

가족 여행
좋아요: 편의 시설/서비스
Amazing staff!
2023년 12월에 2박 숙박함
답변 제공: Jeff 님, 2024년 1월 24일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

8/10 - 좋아요

Bret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Jeff 님, 2024년 1월 24일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Everything was great
2023년 12월에 1박 숙박함
답변 제공: Jeff 님, 2024년 1월 24일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

8/10 - 좋아요

Brittany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great stay. Everyone was extremely nice and accommodating, we travel with two special needs children so we typically need a little extra. Would definitely stay here again if we were in the area.
2023년 12월에 2박 숙박함
답변 제공: Jeff 님, 2024년 2월 6일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Jeff 님, 2024년 1월 24일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

2/10 - 너무 별로예요

Calvin

2023년 12월에 2박 숙박함
답변 제공: India 님, 2023년 12월 21일
First, I want to thank you for staying with us during your visit at Jacksonville. It is our number one goal to deliver the best satisfaction to each of our guest, however, there are times that despite our efforts and intentions, issues arise and impact the guest’s experience. I know this was the case with the condition of your room. Please know that your feedback will be used as a coaching opportunity with our staff. I do apologize for the inconveniences.

10/10 - 훌륭해요

Sherri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: India 님, 2023년 12월 21일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

mildred

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big room’s
2023년 11월에 2박 숙박함
답변 제공: India 님, 2023년 12월 21일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

8/10 - 좋아요

Colin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 7박 숙박함
답변 제공: India 님, 2023년 12월 21일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

4/10 - 별로예요

Tammy

별로예요: 청결 상태, 직원 및 서비스
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Tabatha

연인과의 여행
Great customer service and great location
2023년 11월에 2박 숙박함
답변 제공: Jeff 님, 2023년 11월 15일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Maureen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Jeff 님, 2023년 11월 1일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Berlinda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Jeff 님, 2023년 11월 1일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

latresha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A MUST STAY EVERY VISIT!!
From start to finish our stay was absolutely inviting & amazing!!! From greetings & friendly conversation by the receptionist to the cleanliness of the facility. We were very pleased!
2023년 10월에 1박 숙박함
답변 제공: Jeff 님, 2023년 11월 1일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Jeff 님, 2023년 11월 1일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

6/10 - 괜찮아요

William 님, Boynton Beach

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The property was clean, very nice staff, great breakfast & kitchen staff. The fake wood floor had water damage the bedroom a/c unit was broken and making noise constantly multiple ice machines were not working and reported multiple times but not fixed. The couch in the living room was quite old and stained -soiled. Place needs updates. Convenient walk to Chart House & water taxi.
2023년 9월에 2박 숙박함
답변 제공: Jeff 님, 2023년 9월 25일
Thank you for your feedback and comments William! I am glad you were able to enjoy your stay despite the deficiencies you reported. Please know that I will have our maintenance team look into and correct what you have reported from your room. I am happy to say that we are scheduled to have just that in April 2024. From what I can see from what the interior designers are putting together, the rooms will be spectacular for our guests! I hope that besides the unfortune dissatisfactions you had during your stay, that it does not deter you from considering staying with us again in the future and are able to see what the renovations will look like!

8/10 - 좋아요

Ashlee

연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the hotel was great. The room was spacious for a family of six. My mom came a long and is disabled. The carpet from the kitchen to living area was a trip hazard because it was lifting up and frayed. The beds were comfortable. The remotes lacked batteries to work the TV so had some spares in luggage to use. It was quiet. Breakfast was typical eggs bacon sausage and biscuit. Security wise I felt safe.
2023년 9월에 1박 숙박함
답변 제공: Jeff 님, 2023년 9월 25일
I greatly appreciate your feedback and comments! I have made our maintenance staff aware of the fraying carpet so we can fix this for any future guests. Again, thank you for your feedback and we hope to see you again in the future!

10/10 - 훌륭해요

Lisa B

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Jeff 님, 2023년 9월 25일
I greatly appreciate your feedback and comments! We are very blessed to have the staff we have in place as part of our wonderful team, they are great ambassadors of our hotels and we work to promote that same service from every associate. We will share your comments with them and recognize the efforts made.

10/10 - 훌륭해요

Ginger 님, Lakeland

2023년 9월에 1박 숙박함
답변 제공: Jeff 님, 2023년 11월 1일
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Lynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff here is great. The hotel is located close to the Jaguars stadium- which was why we were in town - and within walking distance to the San Marcos historic district. There is a large parking garage adjacent to the hotel with plenty of parking. Some of the furnishings in our unit were beginning to show their age but everything was clean. We would stay here again.
2023년 9월에 2박 숙박함
답변 제공: Jeff 님, 2023년 9월 25일
I greatly appreciate your feedback and comments! We are very blessed to have the staff we have in place as part of our wonderful team, they are great ambassadors of our hotels and we work to promote that same service from every associate. We will share your comments with them and recognize the efforts made.

10/10 - 훌륭해요

Mike

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Victoria at front desk went out of her way to help !
2023년 9월에 1박 숙박함
답변 제공: Victoria 님, 2023년 9월 22일
Thanks for your kindness!

6/10 - 괜찮아요

Denese

좋아요: 직원 및 서비스
별로예요: 청결 상태
It was nice but the floor in our room was very dirty and sticky and there was food left in the dishwasher which was smelly
2023년 9월에 1박 숙박함
답변 제공: Jeff 님, 2023년 9월 11일
First, I want to thank you for staying with us during your visit at Jacksonville. It is our number one goal to deliver the best satisfaction to each of our guest, however, there are times that despite our efforts and intentions, issues arise and impact the guest’s experience. I know this was the case with the condition of your room. Please know that your feedback will be used as a coaching opportunity with our housekeeping staff. I do apologize for the inconveniences and I hope that this was not the highlight of your stay.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Jeff 님, 2023년 9월 11일
I greatly appreciate your review and I’m glad to see that you enjoyed your time with us! We are very blessed to have the staff we have in place as part of our wonderful team, they are great ambassadors of our hotels, and we work to promote that same service from every associate. I hope that if your travels bring you back to Jacksonville, you consider staying with us again!

10/10 - 훌륭해요

Alexander

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very accessible and convenient.
2023년 8월에 4박 숙박함
답변 제공: Jeff 님, 2023년 9월 11일
I greatly appreciate your review and I’m glad to see that you enjoyed your time with us! We are very blessed to have the staff we have in place as part of our wonderful team, they are great ambassadors of our hotels, and we work to promote that same service from every associate. I hope that if your travels bring you back to Jacksonville, you consider staying with us again!

2/10 - 너무 별로예요

Carolina

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed here for one night one our road trip back home. We arrived late at night and checked out in the morning before check out time. A few days after checking out, we noticed a $500 extra charge on our room. After calling to ask about it, I was told it was for a broken marble table they found in the room after we checked out and blamed us for breaking it, and they sent me a picture of it. However, we did NOT break this table. And the best part was I actually took a whole video footage of the entire 2 bedroom suite right before leaving and checking out. In the video that I took the table is clearly shown and it IS NOT BROKEN. I took the video at 10:19am and then showed the manager that I spoke to proof from my state-farm app that we were on the road at 10:32am. Even after sending them the video and proof of when we had left, the manager I spoke to said she sent the information to her boss and that the charge was sticking. I will never again stay at this hotel. Can't be sure that the dishonest employees won't break something and then blame you for it and charge you! If we had broken that table, or anything else in the room for that matter, we would absolutely be willing to pay for it. But knowing we did not, showed them evidence, and are still being charged for it is so troubling.
답변 제공: Jeff 님, 2023년 9월 11일
Hello Carolina,I do appreciate your feedback, and I'm glad we were able to come to a mutual agreement with the broken table.

10/10 - 훌륭해요

Lawrence

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My Stay
The hotel is very nice and so was our room. The hallway was very hot since the hallway A/C was not working. However, our bedroom A/C was working fine. The only real negative was that the free breakfast buffet was not good at all, Overall I would recommend the hotel. However , I wouldn’t recommend the breakfast buffet ( terrible).
2023년 8월에 2박 숙박함
답변 제공: Jeff 님, 2023년 9월 11일
I greatly appreciate your review and I’m glad to see that you enjoyed your time with us! We are very blessed to have the staff we have in place as part of our wonderful team, they are great ambassadors of our hotels, and we work to promote that same service from every associate. i just wanted to let you know that since your stay with us, the buildings AC unit has been repaired and our hallways are cool as a polar bear. I hope that if your travels bring you back to Jacksonville, you consider staying with us again!

2/10 - 너무 별로예요

Mark

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is not what the photos portrayed.
2023년 7월에 3박 숙박함
답변 제공: Jeff 님, 2023년 9월 11일
I do apologize. We are in the process of reviewing our photos we have posted online.

10/10 - 훌륭해요

Joan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only downfall, is the Furniture was a bit dated in the room. With nicks and small damages.
2023년 7월에 1박 숙박함
답변 제공: Jeff 님, 2023년 9월 11일
I greatly appreciate your review and I’m glad to see that you enjoyed your time with us! I did want to mention that we will be having a renovation to our property in the near future, and I hope that if your travels bring you back to Jacksonville, you consider staying with us again to see it!