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레드 루프 인 잭슨빌 에어포트 여행 후기

2 out of 5
레드 루프 인 잭슨빌 에어포트
1063 Airport Road, Jacksonville, FL

이용 후기

5.2
평점 10 - 훌륭해요. 1000개 이용 후기 중 168개" "
평점 8 - 좋아요. 1000개 이용 후기 중 144개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 157개" "
평점 4 - 별로예요. 1000개 이용 후기 중 165개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 366개" "

5.4/10

청결 상태

6.6/10

직원 및 서비스

4.8/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Jordan

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As soon as I walked into the room it felt unsafe with neighbors asking for money and how long my stay was.
2024년 4월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2024년 4월 22일
Hi Jordan,Thank you for telling us about your recent visit at RED ROOF INN JACKSONVILLE AIRPORT. At Red Roof, the safety of our guests is our first priority, so I was disappointed to read you felt unsafe. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Hannah

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smelled like smoke, there was blood on the toilet seat, there was someone passed out in the grass, and they took a copy of my driver’s license and it just felt inappropriate to do so. If you all have that many issues you have to take drastic security measures, then you need to figure it out.
2024년 4월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 4월 18일
Dear Hannah,Thank you for taking the time to tell us about your stay at the RED ROOF INN JACKSONVILLE AIRPORT. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the the smoke smell in the room, the unclean toilet seat and the other issues you listed is truly regrettable. We are very sorry for your experience. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Re

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything!!!
2024년 4월에 2박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 4월 16일
Dear Re,Thank you for telling us about your recent visit at RED ROOF INN JACKSONVILLE AIRPORT. I was delighted to read that everything was excellent with your stay. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Rita

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
possible drug sales going on in parking lot, couldn't sleep. heard a mouse or rat in the room in the middle of the night
2024년 3월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 4월 4일
Dear Rita,We are sorry to hear your recent experience at the Red Roof Inn Jacksonville Airport did not meet your expectations. In regard to the possible pest mentioned, we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. As it pertains to your other comments, I will bring them to the property’s attention in an effort to address your concerns.We appreciate your business and truly value your feedback. On behalf of Red Roof, we look forward to providing you with better future stays.Sincerely,XaoRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Robert

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was the least expensive in the area for a one-night stay; this is why it was selected. The reception desk was manned by two completely disinterested personnel (one upon arrival and one upon departure). While we were there, the police were in the parking lot arresting two intoxicated persons; we ate at the next-door Dennys and while there we observed the police arresting another individual at the gas station on the other side of Dennys. There are a few homeless encampments in the patch of woods in between the hotel and Dennys. Spend an extra $10-20 and stay somewhere else - this place is scary.
2024년 3월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 3월 30일
Dear Robert,We are sorry to hear your recent experience at the RED ROOF INN JACKSONVILLE AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Christopher

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a last minute booking, and I respect that people live here full time. However, as a motel it was in pretty bad shape, a very dirty room (worst I had ever seen), extremely long and unorganized check-in, and a generally unsafe feel. I would not recommend staying here if there are other options.
2024년 3월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 3월 16일
Dear Christopher,We appreciate your participation in our guest survey here at the RED ROOF INN JACKSONVILLE AIRPORT. However, we apologize for the poor experience you had with us as reflected in your rating. You indicated the hotel lacked cleanliness, check in was lengthy and you felt unsafe. I completely empathize with your feelings of disappointment and frustration. I want to assure you that the problems you faced do not align with the level of hospitality we aim to provide. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

Leah

별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Red Roof Management 님, 2024년 3월 10일
Hello Leah, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Jacksonville Airport and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Harmony

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've stayed in Red Roof hotels before so I'm well aware that they aren't updated or comparable to a room at the Hilton, but this location was disgusting. There was a fruit fly type infestation in the bathroom. As soon as I turned the water on they came flying out of the faucet head and drain. It was so gross that I packed my bags first thing in the morning and skipped the shower. People were partying until 5am. The walls are paper thin so you hear everything. No sleep. No shower. No shampoo. No coffee maker. Some lady had her Rotweiler off leash walking through the parking lot. I will never stay at a Red Roof again.
2024년 3월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2024년 3월 5일
Dear Harmony,Thank you for telling us about your recent visit at RED ROOF INN JACKSONVILLE AIRPORT. I was disappointed to read that the insects you reported, the issue with the faucet and the lack of amenities were the hindrances of your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. We value you as our guest and appreciate your business. I wish you all the best in your future travels. Regards,Red Roof Management

2/10 - 너무 별로예요

Tom

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was dirty. Floor not swept. Bathtub not clean.
2024년 3월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 3월 3일
Dear Tom,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville Airport. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the uncleanliness of the room, the floor and the bathtub is truly regrettable. We are very sorry for your experience. At Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

janea

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 3월 2일
Thank you for taking a moment to leave a review, Janea. The staff and I at the Red Roof Inn Jacksonville Airport appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

6/10 - 괜찮아요

Shanga

좋아요: 직원 및 서비스
Check in was super easy. Front desk was smiling and easy going although it was late. Check in was quick. Room was clean but there was roaches. I don't want to call front desk to bother about a roach. What can they do?
2024년 2월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 2월 29일
Dear Shanga,Thank you for taking the time to tell us about your experience at the Red Roof Inn Jacksonville Airport. I am glad to read that you were pleased with how easy check-in was, how easy going the front desk staff was and the cleanliness of the room. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Rod 님, San Mateo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I’ve never written a negative review for any hotel until now since I feel strongly about my experience with Red Rood Inn by JAX Airport. The area generally felt unsafe (the sheriffs were even interviewing the front desk agent during my entire check-in process for some incident that occurred that evening). When I got to the room, the floors weren’t swept, cigarette burns and dried blood stains on the sheets were apparent. The bathtub appeared to have not been cleaned for a very long time and looked filthy. After 5 minutes there, I decided that it was best to just leave and find another losing elsewhere even if it meant spending more.
2024년 2월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 2월 26일
Dear Rod,We are sorry to hear your recent experience at the Red Roof Inn Jacksonville Airport did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. At Red Roof, we appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Judith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Served my needs
2024년 2월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 2월 19일
Dear Judith,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Jacksonville Airport. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Alicia

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 2월에 2박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2024년 2월 15일
Dear Alicia,Thank you for telling us about your recent visit to RED ROOF INN JACKSONVILLE AIRPORT. I was delighted to read that you had an excellent visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 - 훌륭해요

Alicia

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No problems
2024년 2월에 2박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 2월 15일
Dear Alicia,Thank you for telling us about your recent visit to RED ROOF INN JACKSONVILLE AIRPORT. I was delighted to read that you had no issues during your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 - 훌륭해요

Scott

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room and nice front desk staff
답변 제공: gm.kemesha 님, 2024년 2월 13일
thank you mr. scott we welcome you here with us again anytime.

2/10 - 너무 별로예요

Gregory

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2024년 2월에 1박 숙박함
답변 제공: gm.kemesha 님, 2024년 2월 13일
could you explain what nothing means in your opinion? we would like to hear how your stay. hope it was a great one

10/10 - 훌륭해요

Regina

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quit
2024년 1월에 4박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 1월 31일
Dear Regina,Thank you for telling us about your recent visit to RED ROOF INN JACKSONVILLE AIRPORT. We thank you for your 5/5 rating. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 - 별로예요

Yolanda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 1월 23일
Hello Yolanda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSONVILLE AIRPORT and I were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

10/10 - 훌륭해요

Chenita

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 22일
Hello Chenita,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Jacksonville Airport. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Jayson 님, Lawrence

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 22일
Hello Jayson,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Jacksonville Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 7박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 1월 21일
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSONVILLE AIRPORT and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 - 훌륭해요

James

좋아요: 편의 시설/서비스
People were very nice
2024년 1월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 19일
Dear James,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Jacksonville Airport. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our very nice staff. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Ruby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 1월 16일
Dear Ruby, We at the RED ROOF INN JACKSONVILLE AIRPORT appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

8/10 - 좋아요

Sarah

Roof had dust and smelled of smoke when I reserved a non smoking room
2024년 1월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 1월 13일
Dear Sarah,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Jacksonville Airport. We are glad to have earned your 4/5 score. However, we are sorry to hear that the room smelled of smoke even though you reserved a non-smoking room. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. We appreciate your business and would love if you considered giving us another chance to win back your trust on your next stay to provide you with a 5-star experience. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Wayne

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
You have to sleep in your car and still pay!
Night clerk went AWOL and sleep in one of the rooms instead of managing the desk. Did not return until 6 am so we had to sleep the night in the car. We hung around until the manager arrived. She said she would reimburse us for the rooms. However, she did not and now that we've left town and gone home she is ignoring our emails and phone calls too.
2023년 12월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2024년 1월 11일
Dear Wayne,Thank you for telling us about your recent visit to RED ROOF INN JACKSONVILLE AIRPORT. It's regrettable to read that the encounter you described you had hindered your experience. As it pertains to a reimbursement, please contact your original booking source to dispute the charges. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management

8/10 - 좋아요

Isaiah

2024년 1월에 2박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 2일
Dear Isaiah,The staff at the Red Roof Inn Jacksonville Airport and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Jessica

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
dirty floors
The floor was extremely sticky. Seemed like someone moped with soda.
2024년 1월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2024년 1월 11일
Dear Jessica,Thank you for taking the time to complete our guest survey. We appreciate your 8/10 score and comments regarding your recent stay at the Red Roof Inn Jacksonville Airport. Red Roof apologize for the indicated unclean condition. Please know that this isn't the level of service that we stand for and will take this into consideration. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 - 좋아요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 3일
Hello Kelly,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Jacksonville Airport and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Isaiah

It’s ok but not for long term they accept pets that’s a plus
2023년 12월에 2박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 3일
Dear Isaiah,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville Airport. I was thrilled to see you were satisfied with your stay and our pet friendliness. We appreciate your 3/5 score. Nevertheless, at Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Lane

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room reeked of stale cigarettes and this odor penetrated everything including the bed and our clothing.
2023년 12월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 2일
Dear Lane,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville Airport. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the stale cigarette odor you encountered is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Jamie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 2일
Hello Jamie,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Jacksonville Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

april

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room: The bedding was stained and disgusting! The room smelled so overwhelming of cigarette smoke. No smoke detector just wires sticking out of the wall and a bracket on the wall where it should be. Toilet wouldn't flush and sink faucet was broken. The property: Check in person was outside smoking when I pulled in. Reaked of weed when she walked in with me and she was wearing pajamas. Broken down, unregistered cars in the parking spots in front of my room. Pool is filled with dirt. Over very sketchy vibe with the whole place! I would absolutely never recommend this place to anyone!!!
2023년 12월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2023년 12월 26일
Dear April, We are sorry to hear your recent experience at the Red Roof Inn Jacksonville Airport did not meet your expectations. At Red Roof, we value your business and would like to assure you that this is not reflective of our usual standards. I have brought your concerns to the property’s attention in an effort to address your concern. We appreciate your business and we wish you all the best in your future travels. Sincerely, Carla Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Tina

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk was very nice. The room was run down, blankets & sheets had holes & burn marks in them on both beds. Lots of holes in the wall with bad patch jobs. Art work was missing though hangers were still up. Smoke alarm has a cage over it. Bed is hard and pillows old. Walls are thin so noise level is very loud. TV, bed lights & shower curtain looked newer, so they may actually be in process of some updates... not real sure Cell service is awful & wifi never connected ...and no phone in the room so if there had been an emergency you are out of luck to call for help. Area feels sketchy but typical for a Red Roof Inn Very close to airport, so convenient
2023년 12월에 1박 숙박함
답변 제공: LaTunde Murrant. Rediresponse Specialist 님, 2023년 12월 22일
Dear Tina,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN JACKSONVILLE AIRPORT. We value you as our guest and welcome your 3/5 score. At Red Roof we are thrilled to know that you were pleased with the convenience of the very close proximity of the airport, the very nice front desk and any other positives you highlighted. Nevertheless, as it relates to your comment of the thin walls, upkeep of the room and all other concerns that you mentioned. These will be taken into consideration to improve the quality of guest's stay with us. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Peter

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Good service, but not clean
Service at front desk was perfect. The place seemed safe. Those two parts of the stay were good. But the room was not too clean and that just made it uncomfortable. Also, the toilet ran.
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 6일
Thank you, Peter, for your recent review of your stay at the Red Roof Inn Jacksonville Airport. It's great to hear that you appreciated our front desk service and safety. However, I am disappointed to read that the room wasn't thoroughly cleaned and the issue you encountered with the toilet. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.We look forward to another opportunity to serve you better at Red Roof the next time you're in town.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Kelly 님, Ravenna

2023년 11월에 1박 숙박함
답변 제공: LaTunde Murrant. Rediresponse Specialist 님, 2023년 12월 20일
Hello Kelly, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JACKSONVILLE AIRPORT and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Jess

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was about to fall asleep at 10pm because I had to wake up by 5am for a 14 hour drive. I get a random knock at my door at 10pm that night so I get up to check outside the peep hole. It was too foggy to even look through it. They knock again so I yell through the door “can I help you?” And they didn’t answer, just walked away. As a girl traveling by myself, this was pretty scary. I called the front desk and hoped it was them. They tried to avoid the question and I had to ask 5 times just for them to tell me it was them. Why couldn’t they just answer at the door? The rest of the night I could only get about 3 hours of sleep because I kept waking up to every noise I heard since I was on high alert now. They also tried to tell me I was in the wrong room when they were the ones that gave me the key for the room. I’m sure this doesn’t happen all the time, I just won’t be staying here again
2023년 11월에 1박 숙박함
답변 제공: Abigail Red Roof Management RediResponse Speciali 님, 2023년 11월 17일
Hello Jess,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville Airport. You indicated that you had felt unsafe. Our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your comments. We wish you all the best in your future travels.Sincerely,Abigail Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Zengyao

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good
2023년 11월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 16일
Dear Zengyao,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Jacksonville Airport. I'm so glad you had a good stay, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Joselyn 님, memphis

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is dated, infested and dirty over all. Cheap rates but there several nicer and reasonable hotels within walking distance. Be aware of people loitering and hanging around the parking lot, not a good look for the property.
2023년 11월에 3박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 11월 15일
Hello Joselyn,Thank you for sharing your comments regarding your stay at the Red Roof Inn Jacksonville Airport. I'm truly disheartened to see that your stay was less than ideal. You indicated that the upkeep of the property hindered your experience. We will take your comments into consideration to make changes to improve our customer experience.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely, Abigail RediResponse Specialist

2/10 - 너무 별로예요

Ronald

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 12일
Hello Ronald,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Jacksonville Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Robert Long

2023년 11월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 11월 29일
Hello Robert,Thank you for rating your recent stay at the Red Roof Inn Jacksonville Airport. It's great to see you enjoyed your stay, resulting in a 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again, Robert, and we hope we have the opportunity to see you again in the future. Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Omar

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
For the price should have been better
Old smell shower plumbing not up to par old mattress tv in un watchable space
2023년 11월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 11월 6일
Dear Omar,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN JACKSONVILLE AIRPORT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the foul odor you had encountered in the room, condition of mattress not being to your standard and the issue you had with the television. Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Thank you for your feedback, we will take this into consideration to improve our facilities. Thank you for leaving your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

Amanda

연인과의 여행
ROACHES in our room. One crawled across the bed as we were laying in it. And black mold on the ceiling. When I walked in office to check in it reeked of weed. Only stayed here til board our cruise in the morning but wont be back.
2023년 11월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 11월 6일
Dear Amanda,We are sorry to hear your recent experience at the RED ROOF INN JACKSONVILLE AIRPORT did not meet your expectations. We are utterly disappointed to learn that you encountered these distasteful situations including encounter with possible mold on the ceiling and pest during your recent visit. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property management team of your comments so they can work with the specialists to ensure everything is as it should be and have the rest of your concerns addressed. Have a great day.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

6/10 - 괜찮아요

Heather

2023년 10월에 1박 숙박함
답변 제공: kemesha 님, 2023년 11월 21일
thank you miss heather we welcome you back with us on your next stay we appreciate you here with us at redroof inn jacksonville fl.

6/10 - 괜찮아요

Nisherrial 님, METTER

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We didn't have a microwave, refrigerator, or even a phone, the homeless people waited for you to come out the room to ask for stuff.
2023년 10월에 2박 숙박함
답변 제공: Abigail Red Roof Management RediResponse Speciali 님, 2023년 10월 31일
Hello Nisherrial,Thank you for taking the time to share your feedback about your stay at the Red Roof Inn Jacksonville Airport. You indicated that you did not have a microwave or refrigerator in your room and that you were disturbed by homeless persons. Regarding your reservation after investigation you had booked a standard 2 full beds that does not come with a microwave or refrigerator, should you book with us again I would advise to book a room that comes with those amenities. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Abigail Red Roof ManagementRediResponse Specialist

4/10 - 별로예요

Cheltsey

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor service
The lady at the front desk was rude she didn’t speak just did what she had to do and was on her phone . The shower was broke. There was roaches . The room smelled like mold and the covers was still wet
2023년 10월에 2박 숙박함
답변 제공: Abigail Red Roof Management RediResponse Special 님, 2023년 10월 31일
Hello Cheltsey,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville Airport. We are disappointed to learn that your stay was less than ideal due to the insects you reported, the front desk staff you found to be rude, the unpleasant odor you described and the other concerns you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Abigail Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Courtney

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 11월 29일
The staff at the Red Roof Inn Jacksonville Airport thanks you, Courtney for your 6/10 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Kolton

2023년 10월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 11월 19일
Thank you, Kolton, for being our guest at the Red Roof Inn Jacksonville Airport. I am so disappointed that you did not enjoy your stay, prompting your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Marvin

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
I had someone just randomly knock on my door at 3am which woke me up and I couldn't go back to sleep. I didn't know what was going on, I felt uncomfortable and left the premises.
2023년 10월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 10월 29일
Dear Marvin,Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville Airport. I am sorry that your experience did not meet your expectations, prompting your 4/10 score. The situation you described regarding the disturbance you encountered that made you leave the premises is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

orlando

2023년 10월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 10월 29일
Thank you for being our guest, Orlando, at the Red Roof Inn Jacksonville Airport. It's great to see you enjoyed your stay, resulting in a 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope we have the opportunity to see you again in the future. Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist