외관

홀리데이 인 익스프레스 & 스위트 플레밍 아일랜드, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 880개 이용 후기 중 546개" "
평점 8 - 좋아요. 880개 이용 후기 중 232개" "
평점 6 - 괜찮아요. 880개 이용 후기 중 61개" "
평점 4 - 별로예요. 880개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 880개 이용 후기 중 20개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Steven

2024년 5월에 1박 숙박함

8/10 - 좋아요

Donna 님, Plano

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Well lit parking lot. Nice area, quiet!
2024년 4월에 5박 숙박함

8/10 - 좋아요

Fednel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good place to stay
2024년 4월에 5박 숙박함
답변 제공: Rae 님, 2024년 4월 26일
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

8/10 - 좋아요

Kyle Lane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Rae 님, 2024년 4월 23일
Thank you for taking the time to rate your recent visit with us. We appreciate your feedback and strive to provide a clean and comfortable stay for all of our guests. We look forward to serving you again. Have a wonderful week!

6/10 - 괜찮아요

Angela

좋아요: 직원 및 서비스
2024년 4월에 6박 숙박함
답변 제공: Rae 님, 2024년 4월 23일
Thank you for taking the time to rate your visit with us. We strive to provide a clean and comfortable stay for all of our guests. I hope you will give us another chance to prove your unsatisfactory stay was an exception. We look forward to serving you again.

8/10 - 좋아요

Nivia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is very convenient, and clean. It can be noisy during the night.
2024년 4월에 2박 숙박함
답변 제공: Rae 님, 2024년 4월 11일
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. I realize some guests aren't careful with keeping their noise level down, that's why we do have a noise curfew starting at 10 pm. The front desk is more than happy to help when you call to report the loud noise and will take care of the situation. We appreciate your feedback and look forward to serving you again soon. Have a wonderful day!

10/10 - 훌륭해요

William

2024년 3월에 1박 숙박함
답변 제공: Rae 님, 2024년 4월 9일
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and do our best to provide a clean and comfortable stay for all of our guests. We look forward to serving you again soon. Have a wonderful evening!

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location
2024년 3월에 1박 숙박함
답변 제공: Rae 님, 2024년 4월 3일
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again soon. Have a great day!

10/10 - 훌륭해요

Alejandro

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We just stayed for one night, but the location was so convenient.
2024년 3월에 1박 숙박함
답변 제공: Rae 님, 2024년 4월 3일
Thank you for taking the time to rate your recent visit with us. We appreciate your feedback and do our best to provide a clean and comfortable stay for all of our guests. We look forward to serving you again. Have a great day!

10/10 - 훌륭해요

Kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is always helpful and courteous. Breakfast was delicious.
2024년 3월에 2박 숙박함
답변 제공: Rae 님, 2024년 3월 21일
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. So glad that you were satisfied with the staff's service and breakfast. Looking forward to serving you again. Have a great day!

10/10 - 훌륭해요

Terri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay. Comfy beds. Convenient to food, shopping
2024년 3월에 1박 숙박함
답변 제공: Rae 님, 2024년 3월 21일
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again soon. Have a wonderful day!

10/10 - 훌륭해요

Mary

2024년 2월에 2박 숙박함
답변 제공: Rae 님, 2024년 3월 21일
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again soon. Have a wonderful day!

10/10 - 훌륭해요

Dale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful stay
2024년 2월에 2박 숙박함
답변 제공: Rae 님, 2024년 2월 23일
Thank you so much for taking the time to rate your recent visit with us. We value all of our guests and strive to provide them with a clean and comfortable stay. Happy that you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

8/10 - 좋아요

Jone'

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check in in a good area
2024년 2월에 1박 숙박함
답변 제공: Rae 님, 2024년 2월 22일
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a great day!

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Grwat
2024년 2월에 1박 숙박함
답변 제공: Rae 님, 2024년 2월 22일
Thank you so much for taking the time to rate your recent visit with us. We do our best to provide a clean and comfortable stay for all of our guests. Glad to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful day!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 1박 숙박함
답변 제공: Rae 님, 2024년 2월 16일
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a great day!

2/10 - 너무 별로예요

Roy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Rae 님, 2024년 2월 16일
Mr. Lee, as I told the assistant who made your reservation we were unable to rent to you due to you smoking in our room during your prior stay, 02.01.24 - 02.03.24, and you have been placed on our Do Not Rent list. As stated on the registration card signed at check in this is a non smoking facility and a fee is charged when that rule is violated.

10/10 - 훌륭해요

Chris

2024년 1월에 5박 숙박함
답변 제공: Rae 님, 2024년 3월 21일
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again soon. Have a wonderful day!

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Rae 님, 2024년 2월 16일
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

8/10 - 좋아요

bambi

2024년 1월에 3박 숙박함
답변 제공: Rae 님, 2024년 2월 16일
Thank you for your feedback regarding your prior stay with us. We try our best to provide a clean and comfortable stay for all of our guests. I do apologize that you didn't enjoy your visit with us. Without know what exactly happened I can address a specific issue, but I hope you will return so we can prove that your unsatisfactory stay was an exception. Have a wonderful weekend!

10/10 - 훌륭해요

Samantha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room, friendly staff.
2024년 1월에 1박 숙박함
답변 제공: Rae 님, 2024년 2월 16일
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

10/10 - 훌륭해요

Sue

2024년 1월에 1박 숙박함
답변 제공: Rae 님, 2024년 3월 21일
Thank you for taking the time to rate your recent visit with us. It's our pleasure to provide a clean and comfortable stay for all of our guests. We look forward to serving you again soon. Have a wonderful day!

2/10 - 너무 별로예요

Cassie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Poor Customer Service and nasty bathroom
Madison was the rudest person I have ever had to deal with over the phone and in person she was at the front desk the shower was nasty had long black hairs all over it and nasty sandy feeling in the bottom of the shower
2024년 1월에 1박 숙박함
답변 제공: Rae 님, 2024년 2월 16일
We strive to provide a clean and comfortable stay for all of our guests. Sorry to hear that your stay didn't live up to your expectations. After researching your stay I didn't find where you had mentioned the bathroom issue. Had we been told we would have been able to take care of it while you were in house.

8/10 - 좋아요

bambi

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Rae 님, 2024년 2월 16일
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. I do apologize your stay didn't live up to your expectations. We look forward to your return so we can prove that your unsatisfactory stay was an exception. Have a great day!

10/10 - 훌륭해요

Richard

2024년 1월에 1박 숙박함
답변 제공: Rae 님, 2024년 2월 16일
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

10/10 - 훌륭해요

Kristine

2024년 1월에 1박 숙박함
답변 제공: Rae 님, 2024년 2월 16일
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 편의 시설/서비스
2024년 1월에 2박 숙박함
답변 제공: Rae 님, 2024년 2월 16일
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests, happy to hear you enjoyed yours. We look forward to serving you again. Have a great day!

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Rae 님, 2024년 2월 16일
Thank you so much for taking the time to rate your visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

10/10 - 훌륭해요

Lexie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Rae 님, 2024년 2월 16일
Thank you so much for taking the time to rate your visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Rae 님, 2024년 2월 16일
Thank you for taking the time to rate your visit with us. We strive to give all of our guests a clean and comfortable stay. I hope yours was acceptable. We look forward to serving you again. Have a great day!

6/10 - 괜찮아요

Sharmilla

가족 여행
좋아요: 편의 시설/서비스
2023년 12월에 3박 숙박함
답변 제공: Rae 님, 2024년 2월 22일
Thank you for taking the time to rate your visit with us. We strive to provide a clean and comfortable stay for all of our guests. Without knowing what problem you incurred during your stay I can't address the situation. I do apologize that your stay didn't live up to your expectations. I do hope you will give us another chance to prove that your unsatisfactory stay was an exception. Have a great day!

8/10 - 좋아요

Phyllis

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
All in all great stay
All in all we had a very pleasant stay, just a few issues that can easily be resolved. I was initially put off by the fact that after arriving to the hotel at 1:30pm, I was made to wait until 3:00pm to check in to my room due to a new IHG policy. I think you can come up with some other type of perk for gold and platinum members other than making people wait in the lobby. Consideration should be given to those of us who have been traveling all day and would like to get settled. Also, Sunday morning breakfast was a disaster!….. only one staff member so we had to wait while she cooked/ heated up individual items for the breakfast room. I understand that Sunday is probably your busiest day so perhaps have two staff members so breakfast can run more smoothly. The hotel is always clean, beds are comfy and staff is always friendly. My go to for any travel but just a little feedback on what to improve 😊
2023년 12월에 1박 숙박함
답변 제공: Rae 님, 2024년 2월 16일
We appreciate you taking the time to rate your visit with us. I do apologize for the problems you encountered during your stay. We will take your suggestions to management regarding early check ins and an extra attendant for breakfast. We do hope you will give us another chance to prove that your unsatisfactory stay was an exception. Thank you and have a great day!

10/10 - 훌륭해요

Phillip

2023년 12월에 5박 숙박함
답변 제공: Rae 님, 2024년 2월 16일
Thank you so much for taking the time to rate your visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

6/10 - 괜찮아요

jeffrey

연인과의 여행
The property and area is really nice. Lots of restaurants and shopping.
2023년 12월에 2박 숙박함
답변 제공: Rae 님, 2024년 2월 16일
We appreciate you taking the time to rate your visit with us. Without knowing the issues you experienced I can't address them but would like to apologize for your unsatisfactory stay. We strive to provide a clean and comfortable stay for all of our guests and hope that you will give us another chance to prove that this unsatisfactory stay was an exception. Thank you and have a wonderful weekend!

8/10 - 좋아요

blu

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service and staff Very clean rooms
2023년 12월에 1박 숙박함
답변 제공: Rae 님, 2024년 2월 16일
Thank you so much for taking the time to rate your visit with us. We appreciate your feedback and always do our best to provide a clean and comfortable stay for all of our guests. Happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful weekend!

10/10 - 훌륭해요

Brenda

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved having the keurig in the room, the room was spotless, wverything was above and beyond our expectations including the great choices for breakfast.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Emily

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Rae 님, 2024년 2월 16일
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests and happy to hear you enjoyed yours. We look forward to serving you again soon. Have a wonderful week!

4/10 - 별로예요

Joel

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Don’t Go
Obviously they only care about the lobby. The rooms are sub-par. Drain doesn’t work, staff couldn’t care less. Not a fan.
2023년 12월에 1박 숙박함
답변 제공: Rae 님, 2023년 12월 11일
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay and I apologize that your stay was sub-par. I didn't see anywhere that you contacted the desk after check in. Had we known the issues we would have taken care of it. I was the agent on the day you checked out and nothing was mentioned at that time. Have a lovely day!

10/10 - 훌륭해요

Kristen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Rae 님, 2023년 12월 11일
Thank you for taking the time to rate your recent visit with us. We appreciate your feedback and strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again. Have a wonderful week!

10/10 - 훌륭해요

Fednel

2023년 12월에 2박 숙박함
답변 제공: Rae 님, 2023년 12월 11일
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again. Have a wonderful week!

10/10 - 훌륭해요

jeffrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly, the rooms were nice and clean, the breakfast was wonderful.
2023년 12월에 2박 숙박함
답변 제공: Rae 님, 2023년 12월 11일
We are grateful that you took time out of your busy day to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again soon. Have a wonderful week!

2/10 - 너무 별로예요

Jessica

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had no hot water or towels. You can understand the disappointment when being gone all day and getting back at 10:30 to take a shower and it’s ice cold. Then we had 1 towel to share and went to ask for more to be told they were all out till 6 in the morning
2023년 12월에 1박 숙박함
답변 제공: Rae 님, 2023년 12월 11일
I understand your frustration with no hot water. This is something we were doing our best to get taken care of but were relying on our plumbing company to fix as this was something beyond our control. While this was a disappointing stay for you, I did refund your entire stay, so you were charged nothing.

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and friendly staff helped me with check-in
2023년 11월에 1박 숙박함
답변 제공: Rae 님, 2023년 12월 11일
Thank you so much for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours and our staff was friendly. We look forward to serving you again. Have a wonderful week!

8/10 - 좋아요

Ron

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect for a quick stay convenient to stores and restaurants. Staff is always courteous.
2023년 11월에 2박 숙박함
답변 제공: Rae 님, 2023년 12월 11일
Thank you for taking the time to rate your recent visit with us. We take great pride in providing a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again. Have a great week!

10/10 - 훌륭해요

Hoover

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Rae 님, 2023년 12월 11일
Thank you for taking the time to rate your recent visit with us. We take pride in providing a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again soon. Have a wonderful day!

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A little noisy not sure if it was other guest with ice, or construction work.
2023년 11월에 1박 숙박함
답변 제공: Rae 님, 2023년 12월 11일
Thank you so much for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests. I'm sorry it was noisy during your time here. I do hope you will allow us to serve you again. Have a great day!

10/10 - 훌륭해요

Mirta 님, PLANT CITY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Rae 님, 2023년 12월 11일
Thank you so much for taking the time to rate your recent visit with us. Your feedback is appreciated and we strive to provide a clean and comfortable stay for all of our guests. Happy that you enjoyed yours. We look forward to serving you again soon. Have a wonderful week!

8/10 - 좋아요

Wendell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Rae 님, 2023년 12월 11일
Thank you so much for taking the time to rate your recent visit with us. We appreciate your feedback and strive to provide all of our guests with a clean and comfortable stay. I do hope you will give us the chance to serve you again. Have a wonderful week!

10/10 - 훌륭해요

VICTORIA

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Holiday Inn Express is the BEST!
Everything was top notch The fridge may need replaced though It was loud. So was the bathroom light. Great breakfast choices.
2023년 11월에 2박 숙박함
답변 제공: Jennifer FOM 님, 2023년 11월 13일
Hi Victoria,Thank you for the kind feedback. It brings us great pleasure to know you had a wonderful stay!

8/10 - 좋아요

Amanda

2023년 11월에 3박 숙박함
답변 제공: Rae 님, 2023년 12월 11일
Thank you for taking the time to rate your recent visit with us. We strive to provide a clean and comfortable stay for all of our guests, happy that you enjoyed yours. We look forward to serving you again soon. Have a great day!