로비 라운지

이비스 가딩 서퐁 여행 후기

3 out of 5
이비스 가딩 서퐁
Jalan Boulevard Gading Serpong, Blok M5 no. 19, Serpong, Gading Serpong, Banten

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 84개 이용 후기 중 14개" "
평점 8 - 좋아요. 84개 이용 후기 중 48개" "
평점 6 - 괜찮아요. 84개 이용 후기 중 20개" "
평점 4 - 별로예요. 84개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 84개 이용 후기 중 1개" "

8.2/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Jun hyung

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Didi 님, 2023년 3월 1일
Dear Mr. Jun Hyung,We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamal MUHAMAD - General Manager

10/10 - 훌륭해요

chanhyeok

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay, location
Stayed for a week on a business trip. The ibis gading hotel is a great place to stay and has a good location, so I was comfortable during my stay. The staffs were all friendly, kind and with great results on all requests. I hope I could stay again next time!
2021년 5월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 5박 숙박함
답변 제공: Jamal Muhamad 님, 2020년 2월 14일
Dear Valued Guest, Thank you for the comment score, we appreciate that you feel satisfied, it always pleasures to have a positive result from you. I am sure this feedback will serve as an encouragement to all our staff. we hope your next visit will be more enjoyable than the previous one. Kind Regards, Jamal Muhamad- General Manager

6/10 - 괜찮아요

jay

좋아요: 직원 및 서비스
그럭저럭
저렴한것보다는 시설이 괜찮습니다. 당연히 공간은 작지만 침대 깨끗하고 아늑합니다. 화장실이..작지만 뭐 그것도 혼자쓰니까 불편하진 않았어요
답변 제공: Koeswandoko 님, 2016년 9월 18일
Dear Jay We very much appreciate your comments regarding your stay at the ibis Gading Serpong. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Koeswandoko Guest Service Manager

8/10 - 좋아요

byong kyu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: General Manager 님, 2016년 12월 16일
Daer Ong Kyu, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arvied SYafarullah Front Office Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 매우 좋은 호텔입니다.
직원에게 물으니 2년되었다 하는데 관리가 잘된 편으로 샤워부스도 냄새가 없고 청결합니다. 전반적으로 매우 만족스러운 호텔이며, 주변에 방문 목적이 있으시다면 비용대비 깔끔하고 시설에 불편이 없어 권할만 합니다.
답변 제공: Arvied 님, 2016년 7월 13일
Greeting from Ibis Gading Serpong We are thrilled to see your comments regarding your stay at the ibis Gading Serpong. It is always a great pleasure to receive such a wonderful feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff to continuously improve the quality of our services. Thank you again for sharing your experience at expedia, and we hope your next visit will be more pleasant than the previous one. Sincerely Arvied S Front Office Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
잘쉬다갑니다.
쾌적하고 좋았습니다.
답변 제공: General Manager 님, 2016년 9월 18일
Dear Valued Guest We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Koeswandoko Guest Service Manager

8/10 - 좋아요

Asep Sopyan

2023년 11월에 1박 숙박함
답변 제공: Jamal 님, 2023년 11월 20일
Bapak Asep yang terhormat,Kami sangat berterima kasih atas ulasan Anda mengenai kunjungan Anda di ibis Gading Serpong. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.Kami akan memberitahukan ulasan Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Jamal Muhamad-General manager

10/10 - 훌륭해요

Sumardi 님, Stillwater

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place for stay!
2023년 8월에 1박 숙박함
답변 제공: Didi 님, 2023년 8월 30일
Dear Mr. Sumardi,We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamal MUHAMAD - General Manager

8/10 - 좋아요

Nurjanah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything all ok just bath room need fix cos very old
2023년 2월에 1박 숙박함
답변 제공: Didi 님, 2023년 3월 1일
Dear Mrs. Nurjanah,We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamal MUHAMAD - General Manager

10/10 - 훌륭해요

Don

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff. Thank you awesome place.
2023년 2월에 2박 숙박함
답변 제공: Didi 님, 2023년 3월 1일
Dear Mr. Don,We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamal MUHAMAD - General Manager

8/10 - 좋아요

Wee Kiang

2022년 7월에 1박 숙박함

8/10 - 좋아요

Rico

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
2022년 1월에 1박 숙박함

6/10 - 괜찮아요

Bruno

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Basic hotel but clean
2021년 11월에 5박 숙박함

10/10 - 훌륭해요

Rico

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Reasonable price with cleaning and comfortable stay.
2021년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
よくあるビジネスホテル
お部屋は無難に問題なく。朝食はサラダやフルーツなど新鮮なものが少なく、次回はなしでいいかな。。
2020년 1월에 2박 숙박함
답변 제공: Jamal Muhamad 님, 2020년 1월 31일
Dear Valued Guest, Thank you for choosing us as your preferred accommodation during your trip. Your feedback is very valuable for us. We know this rarely happened and we will correction for the improvement, let me express my most sincere apologies for the inconvenience. We are looking forward to welcoming you back and let you enjoy the experience on your next visit. Regards, Jamal Muhamad - General Manager.

10/10 - 훌륭해요

BoonHeng

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Tolet is not good maintenance
2020년 1월에 2박 숙박함
답변 제공: Jamal Muhamad 님, 2020년 1월 14일
Dear Mr. BoonHeng, Warmest greetings from Ibis Gading Serpong! Thank you for giving us feedback and positive scores. We highly value your comment feedback and will improve the maintenance of the toilet utmost to ensure your future visit will be better than before. See you again at Ibis Gading Serpong soon. Jamal Muhamad - General Manager

6/10 - 괜찮아요

Bryan

별로예요: 청결 상태, 편의 시설/서비스
髪の毛が落ちてたりと、イマイチでした。
2019년 12월에 2박 숙박함
답변 제공: Jamal Muhamad 님, 2019년 12월 19일
親愛なるブライアン。 イビスゲーディングセルポンでのご滞在に関するご意見をお待ちしております。 ご意見をお待ちしております。ご意見をお聞かせください。 将来的に改善します。 あなたの経験を共有してくれてありがとう、そしてあなたの次の訪問が前のものと同じくらい快適であることを願っています。 敬具Jamal Muhamad-ゼネラルマネージャー

8/10 - 좋아요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay at Ibis
Really liked it! Clean, comfy, and the in-room massage is really worth it :)
2019년 11월에 3박 숙박함
답변 제공: Jamal Muhamad 님, 2019년 12월 17일
Dear Rachel, We thank you for taking the time to rate us during a stay at ibis Gading Serpong. We will share your positive comments with our team members. Thank you and I look forward to welcoming you back to our hotel. Jamal Muhamad - General Manager

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
日本人出張者
出張で1泊、利用しました。ホテルは奇麗で、ロケーションも良く(向かいにレストランが有り)、フロントスタッフも親切でした。 ただし、部屋に冷蔵庫が無い点のみ、原点材料かと思います。
2019년 11월에 1박 숙박함
답변 제공: Jamal Muhamad 님, 2019년 12월 16일
Dear Valued Guest, Thank you for being our loyal customer. We were very sorry to know you were unhappy, Our refrigerator can apply when the customer have special request upon check-in. We will work hard to fix the issue you experienced when knowing this from your reviews. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If you need my assistant please do let me know. Sincerely, Jamal Muhamad - General Manager

8/10 - 좋아요

Shang Yu

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
2019년 10월에 3박 숙박함
답변 제공: Jamal Muhamad - General Manager 님, 2019년 11월 12일
Dear Mr. Shang Yu on, We thank you for taking the time to rate us during the stay at ibis Gading Serpong. Your positive feedback will serve us as an encouragement to all our team members. Thank you and I look forward to welcoming you back to our hotel. Jamal Muhamad - General Manager

10/10 - 훌륭해요

Yushen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth for the money
good location for business trip
2019년 10월에 3박 숙박함
답변 제공: Jamal Muhamad-General Manager 님, 2019년 10월 29일
Dear Yushen, Warm greetings from Ibis Gading Serpong once again, Thank you for giving us feedback and scores us 10 points. We highly value your comment and feedback and will do our utmost to ensure your future visit will be better than before. See you again at Ibis Gading Serpong soon. Jamal Muhamad - General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 1박 숙박함
답변 제공: Jamal Muhamad 님, 2019년 10월 19일
Dear Valued Guest, Thank you for the comment score, we appreciate that you feel satisfied, it always pleasures to have a positive result from you. I am sure this feedback will serve as an encouragement to all our staff. we hope your next visit will be more enjoyable than the previous one. Kind Regards, Jamal Muhamad- General Manager

8/10 - 좋아요

Dengshan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 5박 숙박함
답변 제공: Jamal Muhamad 님, 2019년 9월 11일
Dear Dengshan, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jamal Muhamad - General Manager

4/10 - 별로예요

Win 님, Bangkok

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
Towel and blanket unclean. Staff nice . location good .
2019년 7월에 1박 숙박함
답변 제공: Jamal Muhamad - General Manager 님, 2019년 7월 23일
Dear THITIKUN SUCHAIPORN, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. Please accept our sincere apologies for the matters. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Jamal Muhamad - General Manager

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location with factory outlet walking distance
Everything is pretty good. Except the water heater temperature is goes up and down while showering and can be quite hot and then just right.
2019년 7월에 2박 숙박함
답변 제공: Jamal Muhamad-General Manager 님, 2019년 7월 10일
Dear Valued Guest, Warmest Greetings from ibis Gading Serpong! Thank you for choosing our Hotel as your preferred accommodation during your trip and for taking the time to share your experience with us. Your feedback is very valuable for us. We received your feedback regarding the water heater inconstant temperature, for that, let me express my most sincere apologies for the inconvenience. We are looking forward to welcoming you back and let you enjoy the experience on your next visit. Regards, Jamal Muhamad-General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 2박 숙박함
답변 제공: JamalMuhamad 님, 2019년 6월 4일
Dear Valued Guest, Thank you for taking the time to scores us about your experience at the ibis Gading Serpog. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important for us. We appreciate your sharing your concerns, we are pleased to welcome you back in the next stay. Sincerely, Jamal Muhamad - General Manager

8/10 - 좋아요

실제 이용하신 고객

2019년 5월에 10박 숙박함
답변 제공: Jamal Muhamad 님, 2019년 5월 28일
Dear Valued Guest, Warmest greeting from Ibis Gading Serpong. Thank you have choosing Ibis Gading Serpong for your destination stay in Tangerang area. We will always keep maintaining our service to satisfy every guest. We are always waiting for your coming to our hotel in the near future. Thank you and Best Regards, Jamal Muhamad-General Manager

8/10 - 좋아요

Margaliana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 2박 숙박함
답변 제공: Rinto 님, 2019년 5월 3일
Dear Margaliana, We very much appreciate your reviews regarding your stay at the ibis Gading Serpong. We would like to thank you for your best scoring feedback in hotels.com. It is always a pleasure to receive positive feedback from our guest I will share your comments score with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Best Regards Rinto Sary - Front Office Manager

8/10 - 좋아요

Shang Yu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 8박 숙박함
답변 제공: RintoSary 님, 2019년 4월 4일
Dear Shang Yu, We very much appreciate your reviews regarding your stay at the ibis Gading Serpong. We would like to thank you for your great score feedback in hotels.com. It is always a pleasure knowing from you and I will share your comments with our team. I am sure it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you and we hope your next visit will be more pleasant than the previous one. Best Regards Rinto Sary - Front Office Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to stay
Nice hotel and good breakfast
2019년 3월에 2박 숙박함
답변 제공: RigandaTogatorop 님, 2019년 3월 18일
Dear Mr./s., Thank you for your review and glad to hear that you love the hotel and our breakfast taste, as part our commitment consistence in deliver perfection service. We noted carefully of your great input to always improve those both areas. Thank you and look forward to welcome you back in our hotel. Yours sincerely Riganda Togatorop General Manager

10/10 - 훌륭해요

Chih-Hung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 1박 숙박함
답변 제공: RintoSary 님, 2019년 2월 26일
Dear Chih-Hung, Thank you for your kind feedback by rating us excellent score during your stay at ibis Gading Serpong, we believe that every single moment is part of our commitment to always improve and keep equal in deliver our service. We hope your next visit will memorable than previous one. Thank you and look forward to welcome you back at ibis Gading Serpong. Rinto Sary - Front Office Manager

8/10 - 좋아요

Medina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 3박 숙박함
답변 제공: Rinto 님, 2019년 1월 18일
Dear Medina, We thank you in taking the time to rate us during stay at ibis Gading Serpong. Thank you and look forward to welcome you back to our hotel. Rinto Sary - Front Office Manager

8/10 - 좋아요

SHENG HAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
印尼米飯風味不太能接受
2018년 12월에 2박 숙박함
답변 제공: RintoSary 님, 2018년 12월 24일
Dear Sheng Han, 我们非常感谢您对宜必思加丁塞尔彭酒店住宿的评价。 获得积极反馈总是令人愉快的。 我将与我们的团队分享您的意见。 我相信这些反馈将成为我们所有员工的鼓励,因为我们努力不断提高我们的美食质量。 再次感谢您分享您的经验,我们希望您会像以前一样愉快。 此致,Rinto Sary - 前台经理

8/10 - 좋아요

Ester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 11월에 1박 숙박함
답변 제공: Rinto 님, 2018년 11월 7일
Dear Ester, Thank you for taking the time to rate us about your experience during stay. It is always a pleasure to receive positive feedback from our guest. Thank you again for sharing your experience, and we hope your next visit will be more memorable than the previous one. Sincerely, Rinto Sary - Front Office Manager

8/10 - 좋아요

MEI-CHIEN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
很不錯的商務飯店
距離展場不遠,早餐菜色每天均有變化,CP值很高的一家商務飯店
2018년 10월에 3박 숙박함
답변 제공: Riganda Togatorop 님, 2018년 11월 1일
Dear MEI-CHIEN, We thank you for your great review and to your recommendation. Indeed , our hotel is closed to the biggest exposition ICE and our hotel is appointed hotel. Thank you and look forward to welcome you back to our hotel.

8/10 - 좋아요

Kueilien

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
尚可,有噪音
整體不錯,睡前房間外有點吵,水是免費卻貼上需付費標籤,應改進
2018년 8월에 1박 숙박함
답변 제공: Rinto 님, 2018년 8월 16일
亲爱的Kueilien, 来自Ibis Gading Serpong的最热烈的问候。 感谢您在我们入住期间的亲切反馈。 首先,我们要对造成的任何不便表示歉意。 如果你昨晚摔倒了,是的,有一小部分酒店项目正在建设标牌安装以扩大我们从外面看的外观变得更加引人注目,我们确实理解这不是我们的原因,而我们应该准备它与小信息公告在 房间。 并且对于基于矿泉水费的标签,它意味着您仍然可以订购少量的额外矿泉水。 也许我们会考虑重新设计标签以使客户更容易。 再次非常感谢您分享信息。 希望我们能在未来欢迎您。 问候, Rinto Sary - 前台经理

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Leuk hotel
De hotel ligt centraal wel goed, maar het nadeel dat je naar de overkant wilde gaan, is het onmogelijk omdat er geen voetgangers oversteek plaats zijn, je moet met de taxi zodat je de overkant bereikt. De personeel is vriendelijk,alert en behulpzaam. Kamers zijn ruim, nadeel is de badruimte te klein en onpraktisch, na douchen is dweilen, verder is de kamerfaciliteit goed, Wifi is goed, de ontbijt is goed met veel keuze.
2018년 7월에 2박 숙박함
답변 제공: Togatorop 님, 2018년 8월 12일
Geachte gast, Warmste groet van Ibis Gading Serpong Bedankt voor het beoordelen van ons hotel met 5 uitstekende scores en we waren meer dan blij om je fantastische beoordeling te lezen. Het is altijd een plezier om zulke positieve feedback te ontvangen. Uw genereuze opmerkingen worden enorm op prijs gesteld. Ons getalenteerde en gepassioneerde team is trots op hun aandacht voor detail en zorgt er voor dat elke gast zich welkom en belangrijk voelt. We kijken ernaar uit om je weer te zien, Feel Welcome. Met vriendelijke groeten, Riganda Togatorop-General Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 1박 숙박함
답변 제공: Rinto 님, 2018년 7월 30일
Dear Mr./s., Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rinto Sary - Front Office Manager

8/10 - 좋아요

John 님, YSA

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Wiht a group.
2018년 7월에 7박 숙박함
답변 제공: Rinto 님, 2018년 7월 30일
Dear John, We very much appreciate your reviews regarding your stay at the ibis Gading Serpong. We would like to thank you for your nice feedback ain hotels.com. It is always a pleasure to receive positive feedback from our guest I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Best Regards Rinto Sary - Front Office Manager

8/10 - 좋아요

BoonHeng

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 1박 숙박함
답변 제공: Rinto 님, 2018년 7월 4일
Dear BoonHeng, We very much appreciate your comments rating regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rinto Sary - Front Office Manager

6/10 - 괜찮아요

Elly

별로예요: 객실의 편안함
2018년 6월에 2박 숙박함
답변 제공: Rinto Sary 님, 2018년 6월 29일
Dear Elly, We very much appreciate your reviews regarding your stay at the ibis Gading Serpong. We would like to thank you for your nice feedback ain hotels.com. It is always a pleasure to receive positive feedback from our guest I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Best Regards Rinto Sary - Front Office Manager

2/10 - 너무 별로예요

shao liang

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 6월에 4박 숙박함
답변 제공: Riganda 님, 2018년 6월 21일
Dear Shao Liang, I thank you for your kind to spent your time to write your review. Thank you for your patronage and sharing your recommendation toward our hotel during your stay. I look forward to welcome you back in the future. Yours Sincerely Riganda Togatorop General Manager

8/10 - 좋아요

Chicky 님, TH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
- Good - Nice staff - Near Shopping Mall just call Grab Car you can go to mall so easy and very fast - Clean Room - Breakfast between 6.30AM - 10.00AM - Have a hair dryer - Bathroom is small when take a bath my arm hit wall , hurt! - in bathroom not have rain shower, cotton pad,
2018년 5월에 2박 숙박함
답변 제공: Riganda 님, 2018년 6월 21일
Dear Chicky , Thank you for your time taking to review our hotel. Thank you for your trust staying with us. We thank you for your recommendation of our strength points. We are very sorry for what has happened to you in the bathroom. Indeed it is a cubicle bathroom as part of our brand Standard. Ibis room size is 18 M3 that made us to use this typical cubical bathroom. in regards to amenities, actually we put notice in the bathroom to contact our housekeeping if you wish to have cotton pad delivered to your room. Thank you again and look forward to see you again in our hotel. Yours Sincerely Riganda Togatorop

8/10 - 좋아요

Yuet Wan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfort budget hotel
Great budget hotel with soft bed. Nearby has many restaurant. But cleanliness can still improve further
답변 제공: Riganda 님, 2018년 6월 21일
Dear Yuet Wan, Thank you for your review and glad to hear that you love of soft bed and indeed , in our areas there are a lot of great choices of good food and vast selection of food. We noted carefully of your great input to improve the cleanliness. Thank you and look forward to welcome you back in our hotel. Yours sincerely Riganda Togatorop General Manager

8/10 - 좋아요

Adam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location and service
We were here for the new years long weekend, the staff were great and very helpful, the buffet breakfast has a nice selection and caters for a wide variety of tastes. The hotel was busy, which is understandable, and the staff worked hard to keep everbody happy. The only blemish on the stay was the water failure on New Years morning, which, again considering the number of people staying and checking out at the same time, was bound to put pressure on the facilities. We made do with a cold low pressure shower, which was good enough to freshen us up and get us on our way, other than that, great place to stay and will be back.
2017년 12월에 2박 숙박함
답변 제공: Riganda 님, 2018년 2월 6일
Dear Adam, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Riganda TOGATOROP -General Manager

6/10 - 괜찮아요

Hsiang-Chih

좋아요: 객실의 편안함
It took us at least 1 hours to get a tooth brush after we made the phone call to the front desk. Water is not clean in the morning so can't take the shower.
2017년 11월에 1박 숙박함
답변 제공: General Manager 님, 2017년 11월 29일
Dear Hsiang-Chih, Thank you for taking the time to tell us about your experience at the ibis Gading Serpong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Riganda Togatorop - General Manager

6/10 - 괜찮아요

Milda 님, Melbourne, Australia

It’s ok but unfortunately there is no fridge in my room.
2017년 10월에 2박 숙박함
답변 제공: Riganda Togatorop 님, 2017년 11월 9일
Dear Milda, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. We can provide a fridge into the room only by request and upon availability. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Riganda Togatorop - General Manager

8/10 - 좋아요

ANDREA

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 10월에 3박 숙박함
답변 제공: General Manager 님, 2017년 11월 9일
Dear Andrea, We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Riganda Togatorop - General Manager