Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Dear JONGCHAN, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Tan Verawaty Executive Assistant Manager

Dear Jong Hoon, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your review with us. We sincerely apologize for the inconveniences caused during your stay. Please be rest assured that we are sharing your concerns to all departments related and will try our best to improve your satisfaction on your next stay. The entire team is looking forward to welcoming you back at the hotel, hopefully soon. Thank you and best regards, Tan Verawaty Executive Assistant Manager

Dear Value Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Our Best Regards, Cyril Mas General Manager

Dear Yong Lae, We would like to thank you very much for your review. It is nice to see that you have pleasant stay with us. Thank you very much and all the Team here waiting for your come back to Mercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Our Best Regards, Cyril Mas General Mas

Dear Jinsoo, Thank you for your review and thank you for choosing Mercure Serpong Alam Sutera for your stay. we are so happy that you felt convenience during your recent stay. we are doing our very best to offer to all our guests the best service possible. All the Team here waiting for your next stay at Maercure Serpong Alam Sutera. Our Best Regards, Cyril Mas General Manager

Dear Ms.Mirna, Warmest Greeting from Mercure Serpong Alam Sutera We very much appreciate your comments regarding your stay at the Mercure Serpong Alam Sutera. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Our Best Regards, Cyril Mas General Manager

Dear Mr Kim Thank you for your kind review. All team is looking forward to welcoming you soon. Our best regards Sylvain Laroche

Dear Young Cherlshopper,Thank you for your kind review of Mercure Serpong Alam Sutera. We appreciate your feedback and are delighted to read that you enjoyed the convenience of being near to a shopping mall.At Mercure Serpong Alam Sutera, we strive to make every stay as comfortable and enjoyable as possible. We are committed to ensuring our guests have a memorable experience, and it is rewarding to see that we have met your expectations. Thank you for choosing Mercure Serpong Alam Sutera. It would be wonderful to have you back with us soon! Kind Regards, Jessica UekermannGeneral Manager

Dear Mr. Chong, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback. Please accept our sincerest apologies for the inconveniences caused during your visit. We do hope that you might share your detail experience, therefore we will be able to improve and ensure your next visit will be a pleasant one. The entire team is hoping to have another chance to serve you again in, hopefully on the nearest future. Best regards, Jessica Uekermann General Manager

Dear Mr. Naruemit, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback. Please accept our sincerest apologies for the inconveniences caused during your visit. We do hope that you might share your detail experience, therefore we will be able to improve and ensure your next visit will be a pleasant one. The entire team is hoping to have another chance to serve you again in, hopefully on the nearest future. Best regards, Jessica Uekermann General Manager

Dear Mr. Christian, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback. Please accept our sincerest apologies for the inconveniences caused during your visit. We do hope that you might share your detail experience, therefore we will be able to improve and ensure your next visit will be a pleasant one. The entire team is hoping to have another chance to serve you again in, hopefully on the nearest future. Best regards, Jessica Uekermann General Manager

Dear Mr. Vincent, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera.Please kindly accept our sincerest apology for the bad experience you were having during your stay.It is terribly regrettable that this kind of error occurred, and it is our concern to make sure that it won’t happen anymore in the future. Please be rest assured that your concern will be shared to the entire team for our improvement in the future.We do hope that we will have a pleasure to be welcoming you back at the hotel, hopefully soon.Thank you and best regards,. Jessica Uekermann General Manager

Dear Mr. Richard, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Dear Mr. Yan, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. I am delighted to know that your experience here was a satisfactory. However please kindly accept our sincerest apologies for the inconveniences caused during your stay regarding the bedroom and the cleanliness, please be rest assured that we will take a proper training to ensure this will never occur again in the future. Your review will be shared to the entire team to encourage them in providing a better service in the future We sincerely hope to have another chance to serve you again in the future and give you a better experience, hopefully soon. Our best regards, Jessica Uekermann General Manager

Dear Lihong, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback and giving us the perfect score. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Dear Mr. Alessandro, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are extremely heartened to read that you enjoyed your time at Mercure Serpong Alam Sutera. It is a pleasure to be in receipt of your detailed feedback of your recent stayed here. We always strive to work towards delivering warm hospitality to each and every guest making their stay exceptional. We will certainly be sharing your comments with the team which we know will serve as an inspiration to continue to serve with efficiency, warmth, and care. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Jessica Uekermann General Manager

Dear Valued guesy, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback with the visitors of Google. Please accept our sincerest apologies for the inconveniences caused during your visit. We do hope that you might share your experience, therefore we will be able to improve and ensure your next visit will be a pleasant one. The entire team is hoping to have another chance to serve you again in, hopefully on the nearest future. Best regards, Jessica Uekermann General Manager

Dear Mr.Benjamin, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking your valuable time to share your review, especially for choosing our hotel as your residence during your visit in Alam Sutera. We are delighted to know that you've enjoyed your overall stayed and convenience with Hotel location. Your comments regarding your experience here has been shared with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

Dear Mr. Hsiaohuang, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback and giving us the perfect score. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Dear Karyati, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Dear Mr. Hans,Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Dear Michelle, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback and giving us the perfect score. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Dear Mr. Edmund, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback and giving us the perfect score. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Dear Mr. Endmund, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback and giving us the perfect score. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Dear Mr. Loh, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback and giving us the perfect score. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager

Dear Christopher, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking the time to share your concerns, especially for staying with us during your visit to Alam Sutera. We are sorry that your stay did not meet your expectation. As what you concerned about the thin wall in our room, breakfast item temperature; please be rest assured that the Kitchen Team will take a proper measure for our improvement. As your satisfaction is very important, we do hope that we will have another chance to serve you again in the near future and ensure that your experience will be a better one. Thank you and best regards, Jessica Uekermann General Manager

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank your for taking the time to share your review with us, especially for choosing our hotel as your residence during your visit to Alam Sutera. In regards of our guest room, we will definitely keep that in mind and try our best to improve and ensure we accommodate all of our guests properly in the upcoming future. Also, as we are working on Less-plastic program, we have been providing guests with unlimited water refill by providing water dispenser on each floor's corner. We do hope that your next stay will be a more pleasant experience and we can not wait for it as soon as possible. Thank you and best regards, Jessica Uekermann General Manager

Dear Mr. Allan, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

Dear Value Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Our Best Regards, Jessica Uekermann General Manager

Dear Value Guest, Thank you very much to spend your valuable time to give us review concerning your recent stay. we are so happy that you have amazing experience with us. Once again thank you so much. and we are waiting for your next visit. Our Best Regards, Jessica Uekermann General Manager

Dear Mr Sunho, Thank you for taking the time to tell us about your experience at the Mercure Serpong Alam Sutera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Our Best Regards, Jessica Uekermann General Manager